Heizer Hail Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Olympia Nye
2 months ago
I considered not leaving this review at all, because the owner replies to each negative review saying why the customer is at fault instead of taking accountability. However, I could not believe how bad my service was, so I decided to leave a review.My car took 8 weeks to finish, instead of the expected 3 weeks. When I got the car back, it was not put back together properly. The clips on the plastic piece of lining that goes under the fender were broken off, so that piece of plastic doesn t sit right. The rocker is bent. There is a piece of trim missing by my windshield. There is paint on my window. My roof is scratched up. One of the back window mouldings was not put on correctly, so it was moving around. In addition to this, there were hail dents that the shop had missed on my rear passenger door, and on the moulding above both passenger doors. I included pictures of the bent rocker, the wheel lining where the clips were broken off, the roof scratches, and the window moulding that wasn t put back correctly.I brought these complaints back to the shop, and asked for my deductible back. The first thing the owner did was accuse me of breaking and denting these areas of my car just to get money from him. He said that there was no way the car would ve been returned to me in that condition, so I must have done it myself. He eventually agreed that my car was badly done, and the solution he provided was for him to fix the car for free. However, after he accused me of breaking my own car, I felt more comfortable paying a different shop to fix my car than to have him fix it for free. He did not take me seriously at all.

  Scott White
2 weeks ago
Richard did an outstanding job on my 68 camaro. Richard and his staff are very friendly and professional. They kept me up to date on progress. Job was great and price was right. Thanks again

  Edith Aracely Canada
3 months ago
Highly recommended! Same day service! I dented my car s trunk lid. I took my car to a paintless dent repair shop and was told I would have to replace my entire trunk lid. Because of their busy schedule, my car could not get scheduled for repair. Luckily, I was recommended to take my car to Heizer Hail Repair shop and to speak with the owner, Richard. Not only did Richard take on the job, he promised same day service at a reasonable price and did not replace my trunk lid. If you live in the Colorado Springs area, do not waste your time going anywhere else! Heizer Hail will give you an honest assessment and will charge reasonable prices. I highly recommend Heizer Hail being your first option.

  Sylvia Case
a month ago
I recently had the pleasure of visiting Heizer Hail Repair and I must say, the experience was outstanding. From the moment I arrived, I was greeted by owner Richard with a friendly hello. He was very knowledgeable and took the time to look at the damage on my car. Then explained the repairs needed for my vehicle in a clear and concise manner so that I could understand and make an informed decision. I am grateful that he helped take away some major stressors that I was having about the damage. Richard personally helped and ended up saving me hundreds to a couple of thousand dollars.I highly recommend Heizer Hail Repair to anyone in need of automotive services. Their professionalism, expertise, and dedication to customer satisfaction truly set them apart from most auto repair shops. I will definitely be returning for any future car maintenance needs.Thank you so much Richard!! I appreciate you immensely!

  Nikole Maier
a month ago
Richard and his staff are amazing! One of the most professional, kindest, realist people to work with. They took great care of my car, very flexible to work with, and worked with me and finances/insurance. I highly recommend them for your car care needs!!!

  Steven Rynas
4 months ago
I recently had the pleasure of getting two of my cars repaired at Heizer Hail Repair, and the experience was exceptional from start to finish. The team effortlessly managed the insurance process, alleviating a significant burden for me. Their attention to detail was evident as they flawlessly matched the paint color, leaving my vehicles looking as good as new. True to their word, they completed the repairs within the promised four weeks. The professionalism, efficiency, and skill demonstrated by Heizer Hail Repair undoubtedly make them my go-to choice for any future auto body needs. I highly recommend their services to anyone seeking top-notch hail dent repair.

  Classic CoCo
5 months ago
Heizer Hail repair was amazing! Richard was very easy to communicate with. He went above and beyond with my car. Got me in and out for an estimate and repairs within 2 WEEKS!!! Absolutely phenomenal customer service, communication, and REPAIRS. thank you so so much Richard. I will recommend this company to anyone.

  Erin K. Vargas
3 months ago
I am so glad I came to Heizer for my car repairs! Back in July, my brand new Camry got hit in a hail storm out of Walsenburg and I was devastated. Richard and his crew checked out my car the day I called them and assured me that they were able to fix everything that was damaged. I was so afraid of my car being totaled, but they all comforted me that it would not and they d do their best to make sure it is fixed at a reasonable cost. I brought in my car a week later and picked it up 2.5 weeks later. My Camry was as new and beautiful as before! Thank you Richard and your crew!4 months later, I brought my car back to Richard to check out some wires in my mirror that had to be removed during the repairs and Richard was able to find out what was wrong and fixed it in less than 5 minutes! Again, I m so glad I went with Richard s business!

  Darlene Hines
2 months ago
I've had such a nightmare with this place. Richard said 3 weeks. They kept it over 9 weeks! Even though it was ready on Saturday, they kept it till Monday and didn't even call me to come get it. I called them and asked if I could come get it. At first they blamed the delay on back ordered parts, then my insurance, now the paint shop. It's never "their fault". I ran out of rental coverage after 3 weeks. When I asked my insurance for more coverage they said that Heizer didn't even send in their estimate until they had the car for 6 days on Dec 12th. At first Richard was nice and said I could take the rental car cost out of the deductible ($500), but when I talked to him 3 weeks ago, he was condescending and rude. Now when I went to pick it up, he openly said he was going back on what he said about letting me take the rental cost off my deductible. NO INTEGRITY AT ALL. I checked in once a week because they've never called me to update me and they lie saying they'll call back and never do. I've now spent $1,400 on the rental after my insurance paid $1,200 for the first few weeks, a cost I never anticipated, especially right after Christmas and now I've just given birth Jan 26th and spent the entire last month stressed as I lose money every day.The owner Richard has responded to this review denying responsibility and blaming Statefarm and I have both the estimate he sent in to my insurance 12-12-23 and the payment confirmation from my insurance paying him over $10k on 12-21-23 proving they didn't take 20 days to get back to him and that he took 6 days to even send the estimate. This has been so stressful. Also, reimbursing me for the rental would be the right thing to do as a business owner, not a special surprise I've lost the privilege to because you don't think I have a right to be upset about this situation. Also, I picked up my car and there's something wrong with the CPU and the engine light is on and I now had to immediately take it to the dealership to get fixed (more money I'm losing) and pay for a rental again.

  Cassie Field
5 months ago
had the worst experience, they told me for 2.5 weeks they were waiting on my insurance to come approve the supplement when in reality they hadn't even reached out to my insurance. My insurance reached out to them to get it approved. Every time I called they kept adding time to the repair. When the car was finally done the front desk lady said to come for 8am on a Saturday then didn't show up until 9am so I waited an hour just standing around. No one went over the car with me, my seat-belt on my driver side is now broken it won't retract which has to be a product of their repairs because there was NO issue before I dropped the car off. There was the old damaged pieces and a dirty towel left in my back seat. Just an all around awful experience took 6 weeks for the whole process. I understand multiple cars were affected by the hail storm but if you didn't have the capacity to fix my car in a timely manner you shouldn't have had me drop it off. I spent over 1200 on a rental. After reading reviews I was feeling good picking this place but after my experience I will NEVER allow them to touch my vehicle again and will NEVER recommend them to another person. Please do yourself a favor and look elsewhere!!

  Isis Holzli
5 months ago
They took very good care of my car for the time they had it. When I got it back, you could never tell that I had hail damage! Got my car in & out the shop very quickly compared to other body shop schedules. Definitely will recommend to anyone!Service: Auto body & trim repairService: Auto body & trim repair

  Adam Harsma
2 months ago
Took my car in to get a door ding taken out Richard and his crew did an amazing job can t even tell it was ever there and it was done in a matter of hours will definitely go back to them for any future needs.

  Enya LaFrance
2 months ago
My boyfriend's car broke down and they let us leave it in their parking lot till we are able to move it. The workers here are amazing. Thank you so much

  Katie Bosn
7 months ago
They got me in the day I called for an estimate and walked me through some questions that insurance wasn t helpful on. Richard was great to work with and very nice throughout the whole experience! Would definitely go back if I need any more repairs or get caught in a hail storm again!Service: Auto body & trim repairService: Auto body & trim repair

  Cynthia Galvan
6 months ago
If you want to be dismissed & ignored by the owner himself, this is the PERFECT place to go. I brought my car in & dropped it off & explained my situation. I had an unexpected family emergency come up requiring me to go out of town so i called them to see if i could pick up my car. They said yes it could be ready in about 2 hours. I go back to the shop two hours after that phone call & the owner comes out to my car, puts the headliner back & walks away. I stand there for about 15 minutes before i go look for him & asked him if i was good to go or if i m waiting for something. He then says Yes you re all set. I ask about the visors & everything else that wasn t on my car & he said i could put that all on at about 6pm but i have to charge you . Why didn t you say this before walking off? You & your staff are very unprofessional & i felt discriminated against for you assuming i didn t have money to pay for what i asked when i called your receptionist & told her to have my car READY the way i dropped it off. People like this make me not want to support local businesses, very unprofessional, rude & dismissing. Customer service can do a lot for a business & the only reason you guys have it, is because of the hail storms in Colorado making every other shop 6 months out. Nothing else.As we were leaving the owner walked out & my husband asked him why he didn t say anything instead of walking off. The owner continued to have a conversation with my husband COMPLETELY ignoring me anytime i tried to say anything & would not make ANY eye contact with me.Edit:There was no free work done on my car .. All you did was drop the headliner, which no one paid you to do, not I or my insurance. I hesitated to sign the paperwork & told you all i wanted was the estimate which you then said signing gives us permission to get in the car & drive it around. I made it clear all i wanted was an estimate. I didn t suddenly change my mind, i had a family emergency & had to leave town. I walked out of the office the same way you walked away from me when all you did was pull the visors out of the car. You could ve told me at that time to put it together it was gonna be an extra cost instead of walking away.I never said i wanted an insurance check i said if you could try to total it, which you agreed to, so yes let s be honest, i asked you to total it & the very first time i met you, you brought up the value of the car & you said you could try to push the numbers to total it. I didn t take advantage of your company all you guys did was drop the headliner & take the visors off .. I told your receptionist have to have it ready in two hours the way it was when i dropped it off & she said okay we can do that only to find out it wasn t done & found out hours later I had to pay for, which i wasn t comfortable paying after the interaction we had with you. Again, no one paid you anything or has yet to pay you, so dropping the headliner was again working for free.Have the day you deserve.

  katelyn coutee
4 months ago
I had a really positive experience dealing with Heizer hail to get hail damage done. Mac was always friendly and kept me updated to make the process smooth. Would highly recommend.

  Evan Sanford
7 months ago
Fastest experience I ve ever dealt with! Dropped my car off on a Friday morning and by Monday morning everything was done and over with, even the insurance portion. These guys are the real deal! Highly recommend them for professional and fast work!Service: Auto body & trim repairService: Auto body & trim repair

  Brittany Sadler
7 months ago
Richard was great! They handled my car with care and made sure to inspect all angles to ensure my car was taken care of. Was upfront with everything and what to expect. Would highly recommend!

  Jeremy Zeigler
8 months ago
Richard and team did a great job after a recent July hail storm hit. Not only was Richard responsive to my concerns, he was able to get everything repaired very quickly! Highly recommend this shop for your hail repair needs!

  Azariah Williams
2 years ago
This is the best Body Auto Shop in town because the workers are very kind and helpful and they get the job done and they are serious about what they do if they do it s they do it s right. And if they say they are going to say something they don t hold off until 2 days or 1 week they do it s now like today. So I would recommend this place right here they can fix hail damage anything problem your cars had they can fix its.Service: Body & Trim

  Andre Bosse
6 months ago
Richard does excellent and timely work. I'm always surprised, at how he's able to fix some seriously dinged up vehicles, that before, I wouldn't have thought, would be able to fix, with PDR alone.

  Ralph Tisdale
a year ago
Richard does a really professional job. Dented the door of my wife s new luxury SUV. Needless to say she was really bummed out. She couldn t believe how good a job Richard did. Couldn t even tell there was ever a ding. Professional, friendly quality at a reasonable price.

  Brittany Shaver
9 months ago
Highly recommended! Richard does amazing work and very friendly. My #1 go to for hail damage here in the springs.Service: Auto body & trim repairService: Auto body & trim repair

  Joe Brown
2 years ago
Mr. Heizer is excellent at what he does. I had some dents in my car and he made my vehicle look like new. He is very personable and extremely knowledgeable. Most of all he has integrity- he explained everything to me beforehand including the cost of his services. Spread the word here is an honest ethical Man who keeps his word and better yet no surprises on the bill- thank you Richard!

  Adrienne Ali
7 months ago
I needed my car repaired before moving this month. Richard was able to get me in within a week. Thank you!!!

  Brittany Sherman
7 months ago
Such an awesome place to get hail repair done at! Everyone was great and the turn around time was super fast! Defiantly recommend coming to this place!Service: Auto body & trim repairService: Auto body & trim repair

  brian g
4 years ago
Richard absolutely rocks! Had my truck in for hail repair. Worked with my insurance with no hassle to me. Much quicker turn around then other places and kept me updated on the process. Probably bugged him with too many questions but he always responded promptly and courteously. Living in CO I expect my truck will need it again and will go back without hesitation. Only issue I had was the trim around the windshield came loose. This was the fault of the glass guys and not Richard but he still got me in and fixed it right away at no charge. A+ work and customer service!

  Andrew Franco
a year ago
Heizer Hail Repair has to be one of the best, honest work out there. Goes out of his way to make sure you're taken care of. I've seen work of many dent repair work and his work is one of the best. I recommend as much people I can to him for the great honest work he does.

  Shannon Ward
4 years ago
I just got a beautiful brand new car... Hadn t even had it a week when I backed into a mailbox... I was so upset!!! My back passenger door had 2 dents and 2 pretty deep scratches. I posted in a FB group trying to gauge how much it would cost to fix it, and that s when the owner of Heizer hail reached out to me. Richard was very helpful, and reassured me that it would not break the bank to fix my car. The mailbox incident happened on a Sunday, my car was in the shop the next day. It only took a week to fix! They did such an amazing job painting the door, the paint shop that they contract with (brothers auto body shop) has great customer service and really nice people working there! You would never be able to tell that my car had a ding or scratches on it! I would highly recommend going through Heizer Hail company for any damages you have to your car! Thank you Richard so much for helping me out, you guys are the greatest!

  Samantha Manuel
7 months ago
Richard was extremely nice and very helpful with my daughters vehicle ! Definitely recommend this shop!