O'Reilly Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Addison Glanville
4 months ago
Every time I have gone to this store they have not had, or been able to find the parts that I need. It says they have it online, and it says they have it in stock in store but I'm always told "just cause it says we have it doesn't mean we do, or that it's where it should be, but I guess I'll try" Even when I have called and asked them to physically get the part in their hands before I come down to get it. This has happened SEVERAL times. Don't waste your time if you need parts or need someone's assistance with anything.

  Jacob Dominguez
7 months ago
The employees at this O'Riellys helped provide help for me and my family as they were trying to install lights and wipers. Service was exceptional and the store was conveniently laid out. Was extremely easy to find what we needed with the exceptional service as well made for an astounding visit!

  James Cook
2 months ago
Great service.... even reminded me of a military discount!!

  Isaias Dolores Cravioto
6 months ago
Mr. Scott and the majority of the team at this place are racist towards Latin people, it's not the first time that boy and they treat me badly as if I asked for free things, terrible service, they should be more empathetic with all people regardless of the place. where do you come from

  Arturo Cubos
11 months ago
I love this Location!Don't hesitate to get your car necessities at this location!Whole staff was knowledgeable and had what I treasure the most!Customer Service !Shout out to Lilly!Get this lady a promotion!

  Callie Halford
2 months ago
I don t usually do reviews but Colton was so helpful! Thank you!!

  Savannah Royle
a year ago
The two younger guys that were working around 4:30 pm on Sunday May 8th were amazing! We had a tricky battery terminal to get off and they recommended a great product and it came right off! They were so nice and helpful! I will going there for all my car part needs from now on!

  J F
a year ago
Scott, The general manager really helped me out when I stopped in today because my AC was blowing warm air. He is a former mechanic and very knowledgeable. I thought I probably needed a new Schrader valve and he figured out that s not the case and all I needed was to add some refrigerant. He also made sure it was done correctly and now it is blowing ice cold air! I ve been shopping at the store for many years and the whole team there is always very helpful and friendly. They have earned my loyalty.

  ADAM BURGESS
3 years ago
This is the best auto parts store I have ever been to! The manager, Mike, has helped me multiple times and always provides superior customer service! He is quick to help, promptly will check out the issue I am having with my vehicle and solves the problem, oftentimes installing the part or battery in the parking lot! Great job, as it is not easy to find such a high standard of service in the world today! Will be back again and again when needs arise! Thank you Mike!

  Teresa Gibbs
6 months ago
The gentleman that helped me was very patient and explained thoroughly about the misfire I am having on my car. Thank you sir

  Cody Shutt
a year ago
Generally the folks in this store are helpful and in the past I ve been treated well by Robert and Scott who have gone out of their way to educate me on questions I ve had. Not so much with Joe. Joe is a poor customer service person, impatient and a detriment to the O Reilly brand.

  Charles Shutt
a year ago
Poor experience with tonight s visit as a result of Joe expressing poor attitude, impatience, and lack of basic customer service skills. Generally I get good service at this store from Robert and Scott. I ll probably be back if Advance Auto doesn t have what I need.

  Dani Leon
5 years ago
I find it hilarious people are writing reviews on a manager that hasn t been there in over a week if not more. but yeah not a bad store. Their all about the same. I never walk in assuming I know the answer and get advice. From any part store. Going in open to suggestions and making my mind up. Being nice goes a much longer way with people these days. Especially since nice is found sparingly.

  Jason Fleer
10 months ago
Scott and Mike were great. They figured out my 2015 mercedes takes a 2014 wiper blade. Thanks guys !!

  Lola
2 years ago
Nice, but the staff is lacking in knowledge. I asked if they had a can tap (recharging AC), and the cashier gave me a deer-in-the-headlights look. So if you know what you need and where to find it, great!

  J V
2 years ago
These guys are very helpful and very kind and professional. They got me a sideview mirror for my 2014 Suburban in a matter of hours then called me to tell me it was ready for pickup. Also came outside, got under my car, to show me how to repair a separate problem. Great customer service!!

  Lexa Lemanski
4 years ago
Horrible communication. Needed spark plugs, was told they needed to order them. Called the next day to check they were in they had problems finding the item and when I got to the store they had trouble finding the product again. Turns out they ordered boots not the spark plugs. They had the spark plugs in stock and told me I needed the boots. It wasnt what I ordered and it wasn't what I actually needed for my car. Feel like I was being taken advantage of. My request for a product was not filled and I was not informed of the change until the product was placed in front of me.

  Jessica Freitez
5 years ago
Every time I go in the service is quick and most of the time they know exactly what they are talking about wether it's about a product they sell or even advice for your car. Multiple times have they recommended one of their products to me for a simple at home fix and sending me home with simple instructions, saving me hundreds of dollars to bring it into a shop. The prices of products have a wide range but the employees don't charge you for their time like most car shops will just to inspect your vehicle. Sometimes they have a product that isn't on the shelf so I'd recommend calling and asking if something you need is in stock. If not, they have recommended me to other places I can go.

  J Eldridge
4 years ago
Staff was helpful and attentive. The store layout is as you'd expect in an auto parts store. I personally visited for car detailing supplies. The selection was ok, not a huge variety of liquid waxes. I will say that thier prices are higher than Advanced by a dollar or two. Worth a visit of your in the area but the prices are higher there than I'd like.

  Jazmyn Black
2 years ago
Nice spot when the ignorant kids aren't in there working. The older men do a nice job. Not fast but they do take the time to get you the right parts. So which matters more to you, speed or accuracy? Sometimes I feel they are short staffed in the after 5pm hours to close.

  William Clouse
4 years ago
It's a decent place. But,if you need help with figuring something out, it will depend who you speak with there. not everyone there is knowledgeable. There used to be some real sharp individuals, a young lady and a young man. Unfortunately they're not there anymore. Overall, they are much better than Pep Boys ever was.

  Frank Newton
9 months ago
They usually have what I need and if they don't, they can get it within a day or two. Decent prices too.

  Justin Hayes
2 years ago
Don't let them put new windshield wipers on your car. The guy working there this morning let the metal wiper arm hit my window without a blade and ended up cracking my windshield at the bottom. Annoyed. They won't help pay for repair.

  Morgan Weimar
6 years ago
I was less than satisfied with the customer service I received at this store. I went in today and needed help with a part for my car. The rubber part below my bumper was falling off and I didn t know what to do. I thought they could look for me and tell me. The guy at the front first just told me what isle to look for the part. I went back and said I had no clue what I needed and asked if someone could look at my car. He flat out said no. He said that no one could look under my car. I was seriously disappointed. I was there alone with my baby and simply needed assistance because I didn t want to drive in an unsafe car. While walking out, another employee was walking in and I asked him and he had no problem helping. I don t understand why the the guy at the desk had to be so rude. I won t be going back back to that store.

  Karen Hanson
2 years ago
What a pleasant experience. RJ was great! I called ahead of time to see if there was a product in stock.. He was pleasant, confident, and made my day!

  Bobby Wilkins
2 years ago
Very helpful and knowledgeable staff. I needed a through bolt for a trailer hitch so the locking lever would stay secure. The associate knew exactly what to do. Thank you

  Michael McKenna Jr.
3 years ago
First of all I don't usually read/ write too many reviews but in this case it's absolutely necessary to do so. My wife drove from California to Colorado to visit our daughter after she had her first baby several weeks ago. She got there safely but encountered a lot of snow once she reached Centennial, Colorado. The morning after she arrived at our daughter's house her car wouldn't start and our daughter had scheduled an appointment to go see the doctor for a checkup of her newborn. With the temperatures dropping and snow all around she was quite scared about her truck not being operational and being able to take our daughter and her newborn to the doctor. I looked up the closest O'Reilly Auto Parts to our daughter's location and found one right in the same city. I called and spoke with Joe from the location on Holly Street in Centennial. I explained the situation and my concern for my wife and her 2005 Ford Expedition which was leaving them stranded in very cold temperatures and bad weather conditions. Joe was extremely friendly and knowledgeable and had a battery waiting for my wife and her daughter when she pulled up, which they installed free of charge and super quick. My wife called me and explained how much the staff from O'Reilly welcomed her, made her feel at ease and quickly helped her, which was so appreciated and unexpected that she had to call me and let me know about how great her experience was! I'm sure you could imagine how relieved I was and how appreciative I am of a company like O'Reilly Auto Parts that still represent everything that is great about living in America. So I'm writing this review to let everybody know that O'Reilly Auto Parts is a proud American company with more than excellent service and employees and the next time you have a problem don't go to any other auto parts store but O'reilly Auto Parts. If you want to take the stress out of having a car problem don't hesitate and look up one of their many stores which are located all across the United States. I want to put this shout out to Joe, Keaton, and the wonderful staff there on Holly Street in Centennial Colorado I owe you one.... thanks for taking care of my family when I couldn't be there and I can't tell you how appreciative I am. Have a Happy New Year..... love you guys!!!! Thanks again!!! Sincerely, Michael J McKenna Jr., Lake Forest, California

  Bree Moran
5 years ago
Amazing service! I drove over with an extremely corroded battery, bought a new one and Samuel came out and helped switch them. It ended up being pretty difficult job with how corroded the old one was but he did it all for us in about 20 minutes. Highly recommend going to this O'Reillys!

  Savanna Glass
2 years ago
These guys are exceptional. Everything went wrong that day and I had to get to the airport. The O'Reilly team got me back on the road - and I'm so grateful!!!

  Jesse Wright
3 years ago
Just called to try and get help with oil and an oil filter and the Rep was very disrespectful, he wouldn t offer me any help unless I came in, due to the fact of him having too much going on. I can comfortably say I will stop coming in for auto parts. Terrible representation of O Reilly s. I ve been a proud customer for 20+ years and today is my last day giving them business.