Castle Rock Ford

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Robin Cecero
3 days ago
The dealership was very efficient and thorough with my vehicle. From the moment I checked in through the repair and picking it up. Gary Clayton, the service writer was very detailed with every concern that I had. They went above and beyond to get My car in and fixed before my trip. They also did a thorough inspection of everything else. I highly recommend Castle Rock Ford for your repair and service needs.. Ask for Gary Clayton to help you He s the best.

  Layfe Bronx
a week ago
I recently purchased a car from Castle Rock Ford and had the pleasure of working with Steven Crawford. From the moment I stepped onto the lot, Steven s professionalism and knowledge were evident. He took the time to understand my needs and preferences, guiding me through the selection process with patience and expertise.Steven s communication skills were exceptional; he was transparent about pricing, features, and available options without any pressure tactics. He provided thorough explanations during the test drive, ensuring I was comfortable and informed about the vehicle s capabilities.Throughout the negotiation process, Steven remained respectful and courteous, working diligently to reach a fair deal that satisfied both parties. He went above and beyond to accommodate my requests and address any concerns promptly.Overall, Steven Crawford exceeded my expectations with his exceptional service and dedication to customer satisfaction. I highly recommend him to anyone in search of a reliable and hassle-free car buying experience at Castle Rock Ford.

  Joe Palomino
a week ago
I recently purchased a new Ford Bronco from Castle Rock Ford and had an outstanding experience. The entire team was very patient, supportive, and easy to work with while I was reviewing all of the different options and making a final decision of the exact vehicle I was looking for. I really appreciated that this dealer was honest, transparent, and didn't mark up their cars over MSRP like other dealers in the Colorado market. I highly recommend Castle Rock Ford and want to thank Alex Marquez for his help throughout the entire process. Thank you!

  Corey B
4 months ago
Jimmie Ford and his sales manager Seth Ackerman made the entire process painless. Jimmy's knowledge of the trucks helped me make an informed decision. I thought I new exactly what I wanted before hitting the dealership, but I was wrong! Without Jimmy as my salesman I would have missed out on features I didn't even know I wanted. Their inventory was far better than any other dealer I visited and they got me into a truck that is perfect for me. I have not purchased a new vehicle in many years and dreaded the back and forth haggling I experienced at other dealerships in the past. It was not at all that way with Jimmy and Seth. They explained everything in detail and made sure that I understood all the charges and fees and got me in and out very quickly. In the end I got the perfect truck for me at a fair price, what more could you ask for? I am actually looking forward to my next car buying experience with them.

  Sean Bones
a week ago
Bought a jeep from these people . 4 months after purchasing it from them I started to get electrical issues with the car to the point where it wouldn t work . They claim they wouldn t sell a car like this knowingly but also won t fix the issue well not for less than 4000 dollars .. a 25,000 dollar purchase and they won t fix the issues. These guys are horrible people and are snake oil salesman. DO NOT GO HERE. THEY WILL RIP YOU OFF AND THEN RUN YOU IN CICLES AND NOT RETURN CALLS. Pure scum. The managers should be ashamed of themselves and so should Kate! Terrible terrible people. Avoid this dealership at all cost

  Rezilla
2 months ago
I recently had the pleasure of bringing my vehicle to Castle Rock Ford, and I cannot express how impressed I am with the outstanding service I received. From start to finish, the entire experience was nothing short of excellent.Scheduling an appointment was a breeze, thanks to their efficient and user-friendly online system. I was pleasantly surprised at how fast I could secure a time that worked for me. The convenience factor was a huge plus!Upon arriving at the service center, I was immediately struck by the cleanliness and organization. The facility exudes professionalism and attention to detail, creating a welcoming customer atmosphere.The customer service I encountered was genuinely exceptional. The staff at Castle Rock Ford went above and beyond to address my concerns and ensure that I felt valued as a customer. They were knowledgeable, friendly, and took the time to explain the service process in a way that was easy to understand.What sets Castle Rock Ford apart is their commitment to providing prompt and efficient service. My appointment was handled with the utmost speed without affecting the quality of the work I did on my vehicle. They prioritize both customer satisfaction and timely service.I highly recommend Castle Rock Ford to anyone seeking top-notch automotive service. They have earned my trust and loyalty with their dedication to excellence, and I will undoubtedly be returning for any future automotive needs. Thank you, Castle Rock Ford, for setting exceptional customer service standards in the automotive industry!

  Rob & Michelle Ridenour
3 weeks ago
Our service advisor, Joel Strizich, handled everything courteously and professionally. For this reason, we will return to Castle Rock Ford Service....hopefully not too soon though.

  M D
a month ago
Was driving by and needed service (had a light come on unexpectedly). Was greeted by the nicest young man, Slim, who was beyond helpful and kind. He quickly led me to service where I was promptly taken care of! I ve never been to castle rock Ford but I would absolutely come back for my next purchase or service!

  Dustin Ficco
a month ago
Finally decided to pull the trigger on an F-150 Lightening and couldn t be happier. Alex Marquez was amazing and helped get me top dollar for my trades and made the whole experience excellent. I highly recommend these guys. Very personable, honest and no pressure. Thanks so much!

  Marlee Holder
a month ago
Absolutely delighted with the service provided by Dillon at Castle Rock Ford. From the moment I stepped onto the lot, Dillon went above and beyond to ensure I found the perfect car within my budget. His expertise and friendly demeanor made the entire buying process a breeze. I appreciate his honesty and integrity throughout. Highly recommend Dillon for anyone looking for a top-notch car buying experience!

  R Schick
2 days ago
Seems like too many cars and too few service people. Not much change since 2031s service. Dealership bigger but service is soso. Let s be more direct on prices for service and what really needs done. Costs are totally nut! $85 for cabin air filter that costs $20 and takes 10 minutes to install. Same for oil filter 3 minutes to change.

  Dillon Nyman
3 months ago
The service department was extremely helpful in in getting my car serviced and doing a thorough inspection to make sure that my car was in good health. They found a few maintenance issues that the my last mechanic didn't find and now I can take care of those and have some peace of mind. Amber and Nick were extremely helpful and I'll be getting all my service done from here on out at Castle Rock Ford.

  Kelly DeVol
2 days ago
We have always received the best care (personally and for our vehicles) at Castle Rock Ford. Amber Patrick has taken care of us for many years now. She is kind, professional, knowledgeable, and easy to work with!

  Ian VanDyke
3 weeks ago
Amber at the Castle Rock Ford quick lane is amazing! She managed to not only squeeze my vehicle in for a tire repair, she got in done 4 hours before than she originally quoted!! Amazing! The tech Austin was also amazing! Found the damage and performed a PERFECT tire repair, not always an easy feat! Thank you both!

  Josh Joiner
2 months ago
Go see the young stud Felipe Nunez he is willing to get his feet wet in a snow storm to get you taken care of. A Very professional experience from start to finish. Had a small problem with the truck after taking delivery and he is all over it to make sure my family is well kept. Great dealership with great leadership. I would recommend them to anyone.

  Jeffrey Cowell
3 weeks ago
My name is Jeff Cowell, and I brought my Escape in for a Transmission replacement. Nick in the service department gave me an accurate quote on the cost, and said it would be done in 3 weeks to a month--which it was! The car works great, and all the folks in the service department were very friendly and helpful. I would recommend Castle Rock Ford for anyone looking to get their Ford fixed and not get screwed--thanks guys!

  Mark Rutledge
a week ago
Kurtis was an amazing person to work with. He and the finance team worked hard to get me an incredibly generous deal. I was in and out very quickly. I couldn t be happier.

  Dennis
a month ago
My car buying experience was very positive. My new vehicle was delivered to my residence within an hour after I completed the paperwork. I have all of my vehicles serviced at Castle Rock Ford and have always been pleased with their professionalism and workmanship.

  Jason Lenhart
2 months ago
I brought my truck to another service station for an oil change only to be told I had a potentially huge problem with my engine. I took it to Castle Rock Ford and worked with Gary in the Service Dept. His team quickly diagnosed there was in fact NO issue with my truck and helped me get that oil change I needed. He could have given me a run-around and performed a bunch of diagnostics I didn't need but he was honest and took good care of me.Thank you Gary, you're the best. I learned my lesson and will only be taking my F150 to Castle Rock Ford for service moving forward.

  Fabio
a month ago
My wife and I went to look at some trucks. The absolute worse experience I have ever had at a dealer. We parked in front of the store, before my wife put on her jacket a sales person was starting his attack. After using the restroom I told the sales person that we were in the early stages. We went to look at new trucks he pointed us to a truck that he claimed was a new truck that had a "Sold as is" sticker on the window. New truck, I don't think so. Come to find out it was a husband and wife team. One of sales managers came out to be sure we are being taken care of. I asked him how long the bed is on one of the trucks. He had no clue. I looked at the sticker price on one of the trucks, they had a second sticker that showed "Market Value" for $10,000 dollars more than the original sticker price. I looked online at the truck, come to find out they had dealer added options on it. They don't list what the dealer added options are. All of this reflects on ownership of the dealer. If you go there expect to be pushed by the salespeople (leaches). Don't expect them to help you find the right vehicle, just expect them to pressure you so they can get a sale. STAY AWAY!!!

  Greg McKenney
3 months ago
Overall experience at Castle Rock Ford Service Center was good. Communication was excellent and the repairs were explained well. Time to complete the whole process was a day and a half. I have a 2013 Ford Escape that went through the 150K mile service. There were a few other recommendations that were suggested after the initial inspection that I chose to take care of as well.My only gripe was the pick up process of my vehicle. I arranged a time for that service and after a half hour went by my car was still here. I called to find out what the delay was and was told that the driver called and when I didn t answer they dispatched him to other locations. No message was left on my cell just a name of a person who I had no idea who he was. The young lady who I spoke with apologized and said she would need to get with her boss to see what the next step was. Long story short, my car was picked up an hour late. Other than that everything else was just fine. Repairs were done and my car returned to my home by the valet service.

  Meredith Waters
a month ago
I had been car shopping online for a long time, putting it off because I just didn t want to deal with the stress of buying a new car. However, I spotted a car online and was lucky enough to have Dillon Nyman reach out to me. He wasn t pushy and he worked with my schedule. I went in on my lunch break, told him exactly what I could afford and wanted to pay, and came back when I got off work to a brand new Edge! I love my car and the team at Castle Rock Ford was great! I also love that I know all my car services can be handled at the dealership from now on.

  Michele kinman
a month ago
Amber did an amazing job setting up an appointment and getting our car seen quickly. The diagnosis was accurate and the pricing was transparent. She went over all the details and was friendly. A++

  Joe Reinhard
7 months ago
I recently purchased a new F150 truck from Castle Rock Ford.Allina the sales person was exceptionally helpful, asking me to describe how I used my existing F150, and what goals I had for my new vehicle.She then identified the model that was the best-fit for my needs; while streamlining the trade-in process on my old truck.Overall it was an awesome experience. Zero pressure, fair price, with a knowledgeable, & friendly staff.Will purchase from them again!

  Aaron Woods
a year ago
I ordered this truck a few months ago with Steven. Picked it up yesterday. He was knowledgeable and great to work with. I have no complaints with him, the dealership, or the truck. Cory was also helpful and pleasant to work with in finance.

  Kendra Carmickle
2 weeks ago
I used the online booking platform to book my appointment. The website incorrectly booked me at another location even though I received confirmation for castle rock ford. When I showed up in castle rock Gary immediately noticed the error and still went above and beyond to get us in, in a timely manner. He was clear and upfront about required repairs. He was also thorough with our extended warranty trying to get us the most help possible. Thank you Gary!

  Scott
a month ago
Even on a snowy day with icy roads, Castle Rock Ford was able to keep my maintenance appointment. I got frequent updates from Nick on my Bronco Sport's progress and it was even done early! Will definitely be returning for my next scheduled service.

  Jenn Hof
a month ago
I brought my Ford F150 to Castle Rock Ford for a scheduled oil change and to address some recalls. The service was prompt, and they efficiently handled the recalls without any hassle. Nick Bethel was communicative and kept me informed throughout the process. Was in and out accordingly. Overall, a positive experience with excellent service on our truck.

  Debbie
2 months ago
I had an amazing experience at Castle rock ford, Mike Ferigne was exceptional. He listened to what we needed and found the best vehicle for us, was super patient and spent a lot of time with us, very personable, and truly cared about what we needed, way more than just making a sale. We will definitely come back here again for our next purchase. Thank you Mike!

  Jennifer Villa
a month ago
Kurtis was an amazing salesman through the process of getting my husband his dream truck. He is genuine and cares about making his customers happy. Thank you for the amazing experience Kurtis! We will always come to you for future cars.