Berkenkotter Motors Repair Facility

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  abby e
7 months ago
Shane brought his car to Berkenkotter to get it looked at for acceleration issues. They were very unprofessional and didn't even ask for a phone number.They left a voicemail with an estimate of $500 to look at the electrical system, Shane tries calling back every day but no one answers the phone, finally they call Keith (the other owner) with news that they fixed the car for $355 without permission or authorization from anyone. They claim Shane authorized it which was a flat out lie.The car was left at the repair lot for longer than it should have I admit that but we tried calling on many different days to see if I could pick up the car since we all have busy schedules but again no one answers the phone.They call keith and when he gets the car back we notice there is a dent in one of the front panels of the car and large scratches. The owner says there is no proof it happened in the lot, since Shane and I are young we didn't know to take pictures of the car before dropping it off which we know is completely our fault but I thought most repair shops take pictures or record damages for reasons like this.They offer Shane a $200 check which was nice but will not come near the cost of repairing the car, and in my opinion is admitting they know it happened in the lot but do not want to spend the money to fix the car.

  Brooke Abbott
4 months ago
Great shop to work with. Very knowledgeable! The young man who runs the shop is polite and sweet.

  DEVON OGLE
3 months ago
Great place to buy a vehicle and service your vehicle as well!

  C
a year ago
This place has a great team. Chris was absolutely amazing at not only getting the problem fixed, but he kept me informed the whole time. Awesome customer service, highly recommended!

  Michael McAdams
3 years ago
Looking through the reviews for this shop, I ve noticed that there is only one review that actually has some effort out into it, positive or negative. I ll give a review with a lot of thought put into it. This shop is terrible. I have purchased three vehicles through Berkenkotter, a 1998 24 valve dodge and a 1999 Dakota from the south castle rock lot and a 2006 24 valve dodge from the Parker lot. I dare say that right there makes me a loyal customer. I lost control of the 98 on the highway and totaled it avoiding a deer at 75 mph. I had the Dakota as a secondary vehicle but eventually replaced it with a Jeep for the wife from another dealer. I decided it was time to get another diesel for my work so I got the 2006 from Parker. And yes, before there is any argument over it, the truck has 500k on it and I m well aware of the issues with high mileage. So I purchased a warranty from the finance office. And it s been hell. I have had my truck in this shop a total of 4 times over the same gears in the transmission since last winter. The first time was a couple solenoids. Second time they said there was nothing wrong with the shifts. The third time I took it to Parker transmission and they cautioned severely against driving it at all. So I brought it back in for another warranty claim. They rebuilt the transmission, which lasted me all of a week. They told me bring it back in as they might have missed something. So I did. And they blamed it on an external part and said I had to replace it for them to warranty their work, which had already failed. So, in compliance, I had it fixed. And within 50 miles, the same shift issue in the same exact gear has shown up again, adding another slip in another gear. I can t trust my truck to be here ever again. 4 visits and they have eaten up over half of my warranty allotment, with my transmission being in no better shape than when I first took it in.Don t get me wrong, the people employed at any of the Berkenkotter locations are very nice people. I have dealt with wade and Frankie at the south castle rock location and Michael and josh at the Parker location and one of the guys at the Brighton location (I can t remember his name, but he helped me with probably 3 test drives one day). Every single one of them has been quick to respond and see what they could do to get my in the vehicle I wanted. Any time I ve walked into one of the dealer offices, everyone there has at the very least said hi to me and usually ask if I need anything. And I can say Chris at the shop is decent with customer service. I believe that they are very nice people. But the quality of the work has left me severely wanting.I know there s a lot of reviews trashing them for their vehicles saying they are junkyard quality and overpriced, but each vehicle I ve bought came off the lot in safe condition and priced to the kbb value. And that s three vehicles in a row. The Dakota failed to pass emissions and within 48 hours, they had it taken care of. They have no problem if you want a mechanic to inspect a vehicle before purchase. They don t ignore people that come by unless you re plain rude. They will tell you exactly what they need to get you in a vehicle. And josh went out of his way to make my trade in work due to the fact that I was a returning customer, despite the initial ruling that they needed more. The sales people will go way out of their way to get it done. And the gals at WinWin Financial are always nice and understanding if you are a little late. All in all, the people are great.I hope this review gives light to a lot of other reviews. Do your homework just like you would on buying any used vehicle and you ll be alright. Don t be rude and accept a delayers terms when you are the one who came to them for a purchase. I know there is a decent amount of negative in this review, but right now, I feel wronged. And I dont know what to do about it other than have my truck fixed elsewhere.

  Juliett Nicol
a year ago
I had thought a very nice Volkswagen from them I want it for two weeks before some Engine malfunction light showed up I called Berkenkotter and told them what was going on and they so kindly fixed it for me! I will for sure be buying my next car from them as well!!

  G Man
4 years ago
I own a heating and air conditioning company these guys always take care of my vans they are always honest and very fair priced I would highly recommend them to anybody that needs their car truck gas or diesel doesn't matter they are great. CE

  Tyler Wilfred (Tyler Wilfred)
3 years ago
Chris is amazing hands down best shop and service I have ever received! Everytime I've been there great experience and the lobby is beautiful.

  Ryan Petersen
5 years ago
If you got time to do it twice Great place to go I don t got time to pay somebody 100 bucks an hour for them to do it twice they did make it right though so there s that

  Rebecah Clifton
4 years ago
I highly recommend the Berkenkotter salesperson Michael Palermo. He's been very helpful to me.

  Dustin Clark
3 years ago
Chris and his crew are always kind and friendly. Top notch service, and fair service prices.

  Curtis Schubert
3 years ago
These guys are always spot on! Good to have reliable diesel mechanic

  Joe Masters
4 years ago
They take your money and then they take your stuff so if you buy there be careful he will take your stuff

  Skyler Anderson
3 years ago
These guys always take care of me when I need something repaired or installed.

  Bradley Adams
6 years ago
They always take care of my diesel needs.

  Tom Masters
4 years ago
They are back staders they go back on there word and take your stuff and money

  Jamison Lippolis
4 years ago
Excellent work and the staff are really accommodating

  Chad Miller
3 years ago
Really reasonable prices

  Coy Stolpe
4 years ago
love it