S&M Repair and Towing LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Adam Burleson
8 months ago
On our way home, we encountered some tire issues on the trailer. Lost both right side tires. These guys came out and got us hooked up in no time. Gus got us to a tire shop for some new tires. These guys were awesome. Thanks again to Gus and Nathan for all your help.

  Julia Von Allmen
3 months ago
The guys who work here are great. They were extremely helpful, polite and considerate when my car was stranded in the snow on a desolate County Rd. Being from very far out of town, and slightly scared, they helped me with my problem attentively and made me feel safe in the process. Thank you all, again, your professionalism & hospitality was an unexpected comfort.

  Brandon Miller (BrandonSellsColorado)
8 months ago
Picture this: 6am going 75mph east bound I70 my suv s driver side rear wheel decided it didn t need to be attached to my vehicle anymore. After a leftward jerk and some loud grinding I managed to pull safely into the center median. After a quick inspection it was very clear what happened. Three of my 5 lug bolts backed out and the remaining two snapped off. I drive a luxury SUV so, no spare and run flat tires meant I was Stranded.S&M answered their phone immediately and without hesitation sent a tow truck to fetch me. Again, luck was on my side as I was only 10 miles from Burlington. A half hour after my call Gus showed up and rescued me. Gus was friendly, knowledgeable and easy to work with.Gus took me to the local body shop, that I ll review next, they got me in immediately, examined my vehicle and determined the damage was minimal and that I could continue on my journey.

  Brian Brady
5 months ago
My pregnant wife and I ran over something on I-70 that deflated one of my rear tires nearly instantaneously. 1/2 inch hole clean through the center tread of the tread. This wasn t my first tire change so I got after it, until, I was stopped dead in my tracks trying to remove the plastic lug nut caps that Audi installed over the lugs. No tool for this in the tire kit, thanks Audi. After Audi roadside couldn t find me any assistance I called around and I was directed to S&M. They sent someone out immediately. While we were waiting we McGyver-ed a solution to pull the caps off with my shoe lace. Not that this would have got us very far, the spare was nearly flat. As we got the spare attached the guy for S&M arrived and filled the spare with air. No charge because they didn t do anything , I argued we owed them. I was unsuccessful in submitting a payment. We couldn t be more thankful for your help today. Thank you 1 million times! Highly recommend.

  eyenounvme
a year ago
AAA left me stranded on I-70 saying they couldnt find ANYONE to tow me. I called Nathan at S&M and he was there within the hour and had our 27 foot RV towed to our location without any delay. Call these guys when you need a PRO.Service: Special vehicle towingService: Special vehicle towing

  Linus Rex1776
4 months ago
On my way to the Topeka Ks area, pulling a 6 x12 Uhaul enclosed trailer, driving a 99 CHEVY K1500, my lower ball joint snapped 2 to 3 miles out of town past their exit. I have Triple A but didn t want to wait on them to get towed and their description said they were a 24/7 tow and repair shop, they only tow out of this shop and their sister shop works on semis.They are not affiliated with Triple A but with help out with high volume calls.Anywho it was 6ish pm on a Saturday 10/28/23. My balljoint snapped and I didn t want to be stuck on the side of the road for the night with weather rolling in. They were able to get to me quickly like I wanna say 30mins, maybe an hour. We disconnected my pickup from the trailer, got the pickup loaded up on the flatbed, and they hooked up to my trailer. I asked to go to Goodland which I though was close just looking on the map, it s an hour away and they would ve changed $300, vs going back to Burlington to the Quality Inn which only charged me $150.Long story short they were able to offload me, my trailer,and my pickup in the parking lot of the Quality Inn, safely and with no damage to anything that wasn t already damaged or broken. And due to my situation I was going to make the repairs myself, so I asked if I could get a ride to Oriellys to get parts, so I wouldn t have to walk all the way there and back, and since it was kinda on their way back to their shop. I was able to hitch a ride to Oriellys to get the specific parts and tools for the job.

  Steve Allaben
a week ago
Thanks for the roadside assistance and friendliness! Your tow driver went above and beyond to get my vehicle back on the road.

  Nicole Barnett
8 months ago
Hands down the best experience I have ever had with a tow company! My family was picked up within 30 minutes of calling. Gus, the driver, was so pleasant and helpful. The rate was fair. The cab of the tow truck was so clean and smelled good. If you need a tow they should be your only call!

  corrie williams
8 months ago
I was traveling East on I-70 when my car completely lost power, was able to coast into a hotel parking lot in Burlington. USAA would have taken HOURS to get there. S&M was there in 20 minutes. Gus was super friendly and helpful. Really appreciate him as I m 2states away from my destination. Thank you so much Gus, for making a difficult day easier with your friendliness and encouragement!! He towed me over to Grants.

  Simon Jamel
10 months ago
Lost my starter, found me one in the morning and got me going within a couple of hours. Great job!!!

  Lori Selman
9 months ago
After hitting a deer at midnight on the way to vacation in Breck, from Illinois, Gus from S & M came and hauled our vehicle back to Burlington and was the most helpful guy at the worst time of mine at the moment. He was friendly, helpful, kind and got us where we needed to go. A+++ service Gus!!!Service: Car towingService: Car towing

  The Cool Dad
10 months ago
When you start your morning or with a flat as soon as you get on the highway, Chances are it's not shaking yup to beat great day. After waiting a couple hours on my roadside assistance, I was referred to them by a passing state trooper. I called abd they were there in under ten minutes and had me back on my way quickly! Friendly and professional service fort an out of town traveler!! Thank you!!Service: Tire change

  Letisha
a year ago
I cannot speak highly enough of the service we received from S&M. Gus was amazing. He went above and beyond making our kids feel safe in a scary situation. We were fortunate to have found you guys in a pinch. Thank you!Service: Car towingService: Car towing

  Brad Rea
2 years ago
Great people who are easy to work with. Our driver Gus got us set up in the truck to stay warm while he got the vehicle hooked up for the tow. We felt safe and well taken care of from start to finish! Highly recommend these guys and would use them again. Thanks Team S&M Towing

  Paul Scrabeck
2 years ago
Gus was our driver and he was a stud. We had hit a huge chunk of exploded semi tire and it did a bunch of damage to our minivan and Gus was timely, professional and understanding as we dealt with this problem nearly 2.5 hours from our final destination. He was easy to work with and we didn't have to wait long at all. I recommend this business without hesitation!Service: Car towing

  JAMIE WARREN
2 years ago
I have a huge lifted truck. My own insurance provider couldn't find me a tow service. Called these guys and within 30 minutes they arrived. They dropped my truck off at a local recommended mechanics. They also gave me a ride to my hotel.Highly recommend!!!,Service: Special vehicle towing

  Cyndi Dombeck
5 months ago
These guys were awesome was so frustrating to get a tow and they really did an awesome job

  DARRYL KOPMAN
6 months ago
Quick & reliable. Took good care of my car. Safe drivers. Friendly & courteous people.

  Jarred Cronenworth
2 years ago
Absolutely amazing crew here. I was driving from Oklahoma to Idaho on a Friday afternoon when my Land Rover broke down a few miles outside of Burlington. The issue was a bad fuel pump, and my only option was to get to Denver to a Land Rover dealer to hopefully get it fixed the next day and back on the road. S&M didn t hesitate for a second about my request to be towed to Denver and picked me up within minutes of my call. We made it to the dealer just before they closed, and I got a loaner vehicle so I could at least get around while stuck in Denver. My car was repaired the next day and I got back on my road trip. Everything worked out as well as could be expected all because of S&M s quick action and great service!

  Jenny Shemwell
3 years ago
Thank you for your accurate timing and fast, professional service. Your service made all the difference in our ability to get our tires fixed and get back on the road to continue our family vacation. What started as a mini disaster ended with us arriving at our destination safely and avoiding the added expense of a hotel night.

  Megatrucks Logistics, Inc
7 years ago
Great place!Our truck hit a deer and had the radiator damage. The truck was not drivable, and I called S&M Towing. They rescued us in no time and brought to their repair shop. The next morning they have ordered all the necessary parts and quickly fixed all the problems.I want to thank people who work there. We were dealing with Rod, he was extremely polite, friendly and professional! The bill for the tow and repair was very reasonable as well!Recommend to everyone! Thank you!

  Cherry Matott
a year ago
Gus arrived to our car on the roadside very fast, he was knowledgeable and efficient and he went out of his way to fix our problems. He went above and beyond and I could not recommend Gus and S&M Repair more highly!Service: Tire changeService: Tire change

  Mandy Susene
3 years ago
Our sons car broke down on I 70 and the owner of this business Rod, pulled over, and then continued on after telling our son that the situation was really bad. It was very dangerous on the side of the highway, but Rod left our son. Due to our insurance coverage his company was then called out to tow the car into Burlington,Co. this was on a late Sunday evening. The car was towed to Grants Garage and at 8:30 am Monday morning S and M towing tried to repossess our sons broke down Honda because Rod claimed he had not been paid $125 from our insurance company. We easily got ahold of our insurance company and they had no issue paying Rod. In the meantime Rod called us threatening to take the car back from the repair garage. Not to mention the scene they caused at the Repair Garage, thankfully Grant is a gem and called us right away. It was all so ridiculous! If you are able, use any other Tow company you can. Rod is clearly struggling since his business cannot survive an early Monday morning without $125.

  Christie Phillips
3 years ago
Broke down on my way to Florida for my granddaughters graduation..they came picked us up, dropped us off at the hotel, came back the next morning and towed us to the mechanic shop( at no extra charge) all for under 150. Driver (Gus) was very nice. Will use again if needed...and again thank you for your help. It is much appreciated.

  adventures of a liftime
2 years ago
Had an appointment for 1 pm still hadn't received a phone call from them by the next day. When I called the insurance company they cancelled until the next day while I watched several of their trucks go by empty. Horrible customer service with no intention of doing what they said they would do.Service: Car towingService: Car towing

  William Buskuehl
3 months ago
Great guys, great work, and speedy tow. 5 out of 5

  America Rosario
3 years ago
S&M towing was recommended to me by Grants Repair shop, After my Vehicle was stranded on the side of I-70 Amazingly quick response and hook up, got me to safety and helped facilitate me getting the rest of the way home, wouldn t have made it without you guys. God send, S&M showed me Love.Thank you Daves and RodI will keep my word--Eric

  Angel Barrozo
a year ago
5 star, very good service and good people. Got my mustang towed 187 miles and it s was a good trip, thanks for the save.Service: Car towingService: Car towing

  Dan Freed
6 months ago
Picked up our sons car promptly. Awesome people!

  Terry F
4 years ago
Broke down west of Burlington on our way to Colorado. Ordered a tow from S&M. They responded, got our whole family in the truck and took us to the Ford dealership. Great experience. Thanks