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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Andrew Burleson
6 years ago
Alpine towing took what should've ruined my weekend and probably rolled my truck and turned it into an impressive rescue/recovery, leaving zero damage and making me realize anybody less qualified would've sent me off the edge.While towing can be a frustrating experience and sometimes the pricing and setup can be confusing, in my case Alpine did a great job helping me understand what I was getting into BEFORE coming to help me. This isn't the case with everybody! I really didn't feel as though I was being taken for a ride... at least not metaphorically... I WAS given a ride back to my truck :)My truck was up in a reasonably difficult place to get to, and an Alpine employee took the old 1979 Ford up there in to rescue me, and did an excellent job not only reversing up to my vehicle on the snowy trail, but giving me the guidance and support I needed to help him help me get my truck out safely. I'll be honest and say I was worried about the old truck at first, but it performed beautifully. (I'm forgetting the employee's name but he absolutely deserves recognition for his work... He's worked with Alpine for about nine years and grew up in the Buena Vista area, and spent some time driving semis as well. He's got tattoos, some on his right hand. Wonderful guy! Really gave me the confidence I needed to get me out of a sticky situation).Additionally, Alpine helped me get the air back into my tires before sending me off, and gave me the information I needed to provide to my insurance company. While I drove home a little shook up after the event, the professionalism and help Alpine (and our great employee here) gave me made me feel as though I'd absolutely made the right choice.Edit: I should add - on the way up, our star employee told me the best way to make sure we get my truck out safely is to trust one another, even though we don't know one another. I would wholeheartedly trust him and Alpine to help me out of a tough situation again.
Noah Smith
a year ago
Alpine Towing took it apon themselves to sell a single mother raising her 4 year old Grandaughter a 2006 Murcury Mountaineer that is a total lemon. She paid 3,500 for it and it needs over 6,000 dollars in work. Its not even safe to drive according to her mechanic. She gave them all of her savings that took her years to put together. The vehicle was so she could take her Grandaughter to Denver to see her family. She promissed her Grandaughter that once she got a reliable car that she would be able to see her mother. The seat belts are litterally cut in half. They dont have to watch her Grandchild cry everytime she asks if she gets to see her mom. They also dont have to watch the Grandmother and Grandchild cry with eachother because the Grandaughter doesnt understand why she cant see her mom and the Grandmother cries because see feels terrible about it as well. This happens on a regular basis and makes me sick to my stomach that someone could do this to someone. Alpine Towing said they would make it right if there was more work than the car was worth and didnt and wont even answer her calls. What kind of a person would do that to someone that is barely making it the way it is. Her job is also on the line because she cant make it to the baby sitters to go to work. They cost her more than they will ever know. I have no idea how she will even keep a roof over their head because Alpine Towing to all the money she had and also made it to where she doesnt even have a car to even just get back and fourth. What Alpine Towing did to her is absolutely horrible and sickening.
Tanner A
6 years ago
Honestly the best experience. The price was extremely reasonable and the driver was extremely careful. Shout out to our awesome driver SCOTT. He's like the Santa of towing. And to the lovely dispatcher who helped us with our restaurant order while we waited. Excellent honest service.
Andy Gipe
a year ago
Saved our camping trip when we broke down up Cottonwood Pass. Got us and our Vanagon to the repair shop so we could get fixed and back on the road. Thank you!
Tyran Johnson
5 months ago
Won't answer the phones, return a phone call, email address doesn't work and FB page appears to be dormant.
Deborah Tennant
4 years ago
Charlie, the driver was excellent. They came out on a Sunday when the other AAA towing service (Cloud City) declined our tow. I rode with Charlie after he had secured my disabled pickup. His cab was pristine. In a tow truck!!!! He was polite and courteous. But more importantly he was a very attentive driver and I felt very safe. No amateur. Thanks!
Shawn Hiett
3 years ago
Great service & fast. The owner really bailed me out of a tough situation. I had a dead battery 5 miles in on a forest service road. He came and got me going. Very fair price too, considering how far off the paved road I was.Service: Battery serviceService: Battery service
Adam R
5 years ago
These guys are horrendous! Had to get a car towed to the mechanic-- you know, because it wouldn't run and what not. Called them in via AAA first thing in the morning (8am) and then waited, and waited, and waited. Supposed to get there in a couple hours-- call, and reschedule. Supposed to get there in another couple hours. Call, and reschedule. This goes on for the rest of the day until finally at 5pm they come and get it.Great towing company if you don't mind waiting in your car for nine hours. Truly great... One small suggestion though- perhaps give people an honest time frame so they can plan accordingly?
Melvin Yang
4 years ago
I got transitioned because my tow was far so I got to meet two drivers. Mike and Ben, both awesome and friendly. I was out between Hartsel and Buena Vista and they got to me in 1.5 hrs. Even with 300k+ miles on their trucks they are still clean and not disgusting to sit in.
Ab Ab
5 years ago
By far the worst towing company I have ever used. I called AAA and I waited 8 hours for a tow truck before calling another company. After 8 hours alpine could still not give me an approximate time of when they would arrive. Dispatch was extremely unhelpful. Also this company only has one tow truck. They advertise they have a fleet of trucks, but its actually just one single truck they have in service. Terrible service from alpine towing.
Latimer 13
4 years ago
I was broken down 7 miles west of Monarch Pass in a Class A motorhome and once I got where I had cell service, I began to try to arrange to get repairs made.In an effort to get the necessary repairs moving, I started early in the morning trying to locate a shop to take it. I made several phone calls at about 8:00 a.m. and got no one to answer the phone so, I went to have a bite of breakfast when one of the shops called me! It was Ron at Ron's Diesel Dawg Diesel and Automotive.We had a fiasco the previous evening with AAA. and ultimately the RV sat on the highway overnight. Ron recommended Alpine Towing the next morning so I called them at around 9:00 a.m. The dispatch "Mo" was helpful and kept things moving along. Their driver, "Charlie" was out on 3 other tows and they said around noon, they would be ready to go get it. At 11:30 I met the driver at their business and he left in a 50 ton wrecker to retrieve my motorhome. It was almost 50 miles one way and he had it at the repair shop at 3:30.After talking to Charlie, I felt very comfortable with him towing my motorhome. He knows his stuff!I highly recommend this Alpine Towing if you need one and are anywhere near Buena Vista, CO
Christina Johnson
8 years ago
My vehicle died at Walmart. Alpine towing was fast, courteous, and helpful in getting me to a wonderful shop, Advanced Automotive, who found an electrical issue. This shop said they recommend Alpine, since they knew this company towed vehicles properly, and no further damage to the vehicle would be incurred. A frustrating situation was just a bump due to great service.
Shawnta Elizabeth
2 years ago
Not only did these amazing guys come and get my car after we got in an accident they gladly let us sit and wait with them at the shop for 3 hours while we waited for a ride to Denver. Thank you so much for everything.Service: Car towingService: Car towing
Deb Parmer
6 years ago
These guys are friendly, knowledgeable and super helpful. Our truck lost a wheel between Fairplay and Buena Vista on a Friday afternoon of a holiday weekend. They were the only ones willing to come get us and bring a truck able to pull our 42 ft fifth wheel tr ailer. They found a place willing to look at the truck and let us park our trailer in their lot at no charge. Highly recommend Alpine Towing!
Arkopriya Chail
4 years ago
They were really fast. We called them and they were there within 15 mins. He also picked is up from our hotel before going to the place where our car was stuck in the snow.
Dave Aldrich
5 years ago
Knucklehead move locking my keys in a 15 passenger getting ready to head from Nathrop to the airport to awaiting flights, parents and a tight schedule. We were far off the main road at a education facility. The service was INCREDIBLE. Apparently a Ford Transit is the most difficult vehicle to open due to the width of the door. The driver persisted and calmly figured it out. They got me on my way without missing a beat. It was the best $125.00 reasonaly bill I've ever paid. Bravo.
Corrie White
4 years ago
Waited 2 hours for the tow truck to show up. When we called, they said they had decided to tow it in the morning. When we explained the precarious nature of the car location, the boss was going to call us back- and never did. Ended up using Cloud City. Bummer.
Keith Kathy Marshall
8 months ago
It's been almost 2 months, and they will not give us a receipt, or return our phone calls.
James Gribble
6 years ago
Driver was very courteous and careful. Very professional and very reasonable rates. If I ever need assistance in this area again they are definitely who I will call. Thank you so much for your help.
Adam Corwin
a year ago
I was heading out camping and my van broke down. They were able to come out and find it with out me there and delivered it perfectly to a local shop!
Paola Martin
4 months ago
THEY DON T ANSWER THE PHONES NEVER
Jordan Polekoff
3 years ago
Really fast answer and to get a tow from Salida all the way back to Hartsel in under a hour and a half for full wait time and tow combined... I just have to say thanks as a local I know who to call now!
Niki Launspach
4 years ago
I was towed from Fairplay to Denver, and Keith was an amazing and courteous the whole way there. Wonderful company!
Kristine Randazzo
a year ago
Excellent service!! He was to us in less than 5 min and super quick.Service: Tire changeService: Tire change
Martha Walmsley
3 years ago
Alpine recovered and towed a family member's car and was very helpful in navigating a difficult and complicated situation.Service: Car towingService: Car towing
Natasha Z
3 years ago
Fast service! Got a flat riding in the mountains and was picked up within 30 minutes.Service: Special vehicle towingService: Special vehicle towing
jeff stude
4 years ago
Scott was the most talented tow truck driver in the world, hands down.
Martin Stinnett
3 years ago
They never returned calls and lied straight to me about a vehicle they had in their possession
Deb Theis
4 years ago
Best save from a vacation breakdown. Very knowledgeable and courteous service.
Cynthia Strickland
a year ago
Was great!! Very nice to deal with