Quick Lane at Sill-TerHar

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Julia Titarelli
9 months ago
Sean was incredibly helpful and accommodating to us today! He helped us get in and out quickly, allowing us to work around tight timing with two vehicles. Work was done fast and the waiting area was comfortable. We were treated very well and will be coming back for service in the future!

  Eugene Iakovlev
6 months ago
Beware of this place. They exhibit disorganization and lack professionalism. I inquired about the possibility of getting an alignment done within a day, and they assured me it could be done. However, I ended up collecting my truck three days later, with inflated tire, and it was dropped in a corner of their parking lot. This happened just before closing time, and no work had been performed at all. I strongly recommend avoiding this place.UPDATE: I had an appointment, and the truck was just dumped across two parking spaces, unlocked, with a dead battery and flat tire. Despite being promised three times that the job would be finished by the end of the day, it never happened. So, I took the keys and went elsewhere. This is a working vehicle, and time was of the critical.Service: Steering & suspension repair

  Dustin Poland
7 months ago
Absolutely terrible. Do not take your car here. We bought our car from Sill -TerHar and have had nothing but great experiences with their service department. Quick Lane is not their normal service department. We took our car in for an oil change and they found an mysterious slash on the inside of the tire that looks like they cut it open with a knife. After fighting with them about it the whole day our warranty finally covered that, but now we needed 3 other tires because otherwise only 1 would be new and it would cause issues. $1300 later, they broke the hub cap cover replacing the tires. They told my wife "I don't know if it was you or us, but we'll cover ordering a new one." We've never touched the tires on this Lincoln. We finally get the car back, and the driver side window doesn't open and close correctly. Likely a setting issue, but still a pain. Use Sill TerHar service, but stay FAR away from Quick Lane. They are terrible.Update- Read the response. Any apologies in the for breaking the hubcap cover or messing up the window settings? No. Just like at the shop just being defensive and covering their own butts. Got appt scheduled with the REAL Sill Terhar service and as usual they were pleasant and helpful. For real, just avoid Quick Lane.......it's not worth it.Another update- Our car has been leaking oil since we got it back. So, not only was our experience terrible, and they found a way to get more money out of us, but the thing took the car in for wasn't done correctly. Aweful.

  Adam Kubat
9 months ago
I'm still processing how bad of an experience I had with the service department here...1. I made a reservation for pretty routine services and showed up in the morning only for them to not be able to find it. So they said they would try to get it done. I mentioned that they could have it all day, but I needed it back before tomorrow.2. By the time they called me, confirming they did find my reservation, it was 230 and they were just beginning services.3. By 5:00 they said all they got done was the oil change and fuel filter change, and now the vehicle wouldn't start. With no warning, I am all of a sudden out a working vehicle, and have no way to get home, and no work truck for tomorrow!Zero solutions presented, AND they didn't even get to the reason I was there, my AC service and needing an alignment. They completed what I could have done in my garage for 1/4 the price, but they managed to take my vehicle out of service doing it. I don't know if I'll have a vehicle tomorrow, this weekend, or when next week!I don't even know want to call it, disorganization and inexperienced technicians? Wouldn't mind a solution from management, will update if I do get any reasonable solution.Updates:I was told today they only have one diesel technician, so that's why they probably could not perform and oil change and fuel filter change correctly. I likely will not have the vehicle back today, or at all this weekend, and have not been provided a courtesy vehicle.

  Nightmareloo
9 months ago
Took my car in for a quick check on a recall. Was told they would not do a recall, but then gave me a list of $6000 worth of repairs I suddenly needed. Took my car to 2 other mechanics to be told 50% of it wasn't needed at all.When dropping my car off, I asked to have air put in my tires since they already had it. When picking it up, I asked if that was done and was told yes.... When getting out to my car, I discovered that was a complete lie.In the end, I was charged $200, and didn't even get the two things I dropped it off for, completed.Complete waste of time, and money.

  Carter Croghan
10 months ago
After having my vehicle looked at by another shop for an A/C issue, they could not come up with a diagnosis and advised a recharge. I called here and after getting the phone run around from person to person, I finally was told over the phone a quote for $150 and they didn't have an appointment available for another month. I booked the appointment regardless because it was March and wouldn't be needing the A/C until around May anyways.Arriving on the day of my appointment, I was informed they would be charging me $150 but for a DIAGNOSTIC fee, not the recharge. After waiting in the office for over 30 minutes, they quoted me $465 for a recharge!I reached out to a Midas location the following week that had me out the door with cold A/C for $265 and only took 2 hours.For a dealership service facility, this lack of effective communication and clear pricing is very frustrating to deal with. I've worked in the quick lube and automotive industry and it isn't this hard to be upfront and professional with customers.

  Chris Lilly
7 months ago
Quick and accurate services. No run around or suggestions for work I didn't really want at the time. Josh did a great job keeping me up to date on progress throughout the day. Thanks!!

  Elliot Ertel
a year ago
Took my F-150 in for an oil change (The Works) and when they did the tire rotation, they found that I was missing 1 lug nut on each - Discount Tire s doing - and Sean made sure I had a full set of lugs before I left to make sure I was driving safely!The guys in the bay were already done with my truck, and quickly switched them out to all match the full set, with no problems!I ve been to O Meara before and their wait times are exponential and their customer service pales in comparison. I will absolutely be back here in the future!Thank you, Sean!

  Jonathan Sellers
a year ago
I took my truck in to have an airbag warning light diagnosed and an oil change. They diagnosed the issue, and the parts are on order. Michelle did a great job explaining everything. Pricing seems fair for dealer labor costs.

  Frank Emser
2 years ago
Service reps are friendly and knowledgeable. Pricing is very competitive and attention to detail is excellent. Quick Lane is first come first serve but I arrived in an afternoon with no other cars. I was in and out in 30 minutes.

  Lottie Brown
2 years ago
They are quick and efficient. They've always been very nice and have never talked down to me. They've never suggested any sort of work that my vehicles didn't actually need. I love bringing my truck here!

  Angie Wright
2 months ago
You can't do better than here. Everyone is Friendly and the process is usually very quick. Very convenient for anyone's schedule.

  Bryan Roth
2 years ago
Terrible service got there an hour before closing, got turned away saying there wasn't enough time to change my oil before closing. Also to top it off the quick lane bay was totally open and there weren't any cars. They also said they had to take my tires off to change my oil. I didn't want my tires touched but said they have to do it ( sounds like a way to upcharge service or lack there of in this case). Lost business and I will be sure to tell this to all my friends. Go somewhere else I'm sure they will respect and be happy to take your money at other businesses

  Kevin Maynard
2 years ago
Great staff there. Reasonable pricing. They take their time but still knock out 4 cars at a time. If you go on the weekends get there early or you will have a 2plus hour wait to get your car taken care of

  Matt Manganello
4 years ago
Staff here is very friendly and courteous. I always try to get here half an hour before opening so I m not waiting too long. Of course you have to be on alert for folks that try to cut in line. Today (8/12) I brought my Ford here for an oil change. I didn t say I also wanted the tires rotated (because I was going to take the car elsewhere and get it done for free).Unfortunately, as I m sitting there watching the technicians work on my car, I see them rotate the tires. I get the bill and there is a line item on there for the rotation. Kind of annoyed over that...I guess next time I ll have to specifically say do not rotate the tires

  David Patten
9 months ago
So the young woman in the main office regularly drops f bombs when talking to coworkers. This generation has zero sense of professionalism or appropriateness. It's pathetic.

  Sidney Geldmeyer
11 months ago
Went in for The Works on an F150 mid-afternoon. No wait, attentive staff, and everything afterwards was explained well. In and out in less than 30 minutes!Service: Oil changeService: Oil change

  Jim Hohnstein
3 years ago
Mitch Ross took the "bull by the horns" and took excellent care of my service needs. Fast turn around time and the job was well done.I highly recommend Mitch and their Quick Lane service team at Sill-Terhar Ford.

  ash rotman
a year ago
Service was quick and the staff was helpful when I arrived there were a few cars in front of me and I got in and out for an oil change in about an hour

  Jonah Hearne
6 years ago
Everyone was polite but prepare for a long wait when dropping off in the morning at the service center. We got there a little before they opened (7:30) and there was already a line. 45 minutes later we checked in the vehicle for service and drove away. We did have an appointment at 7:35.

  Andrew Collins
5 years ago
I had to take my car in for a factory recall (Takata airbags), which I understand that for that alone, I'm not a priority. That said, it took months to schedule an appointment and they never called me when they said they would call me. Even after the repair was finished, I had to call them. They told me "the mechanic just handed them the keys, etc." but when I looked at the summary of work that they give you, the car had been checked out of the garage two days before I called them and it was just sitting in their lot.Overall, it seemed that they didn't know what they were doing, or were straight up lying to me. They gave me an incorrect estimate of what needed to be done, (my wife had the same recall done on the same model before we got married, so I knew what needed to be done and how long it should take) and the "courtesy check" was either rushed or falsified outright. They said everything was good except the tires, but somehow failed to notice that the driver's headlight was held in by zip ties and the radiator support was split in half (both from before I owned the car). I definitely will not be going back, that's for sure.

  Sharon Bosman
a year ago
Did a great job updating my Maps for me. Reset my car for new battery that was installed. Issac was great to work with at the service center

  Kelly Estes
5 years ago
Sill Terhar Quick Lane has been fabulous for our family. We have multiple cars and they help me keep track of all of their basic maintenance needs. I love the heads up about needing brakes soon or tires soon so I can plan ahead for financial needs. I can drop off my car on any given day and know within a few hours my oil will be changed, my tires rotated and my car will have a good once over for potential problems. Special shout out for Mike Ross who walks me through all of my car needs!

  Jake Nelson
5 years ago
Here I sit waiting for my oil change, after having waited in line for 30 minutes before they opened only to be the 4th in line. My quest for an oil change started 3 days ago when I drove by twice during the day to see the line about 10 cars deep. Then again yesterday twice to see the same thing. So I came back for a third time (yesterday) at 4:10 (no line this time) to be told that I needed to come back tomorrow because they probably wouldn't be able to get to me before 5:00. I said you don't close until 6. He replied, they don't take cars after 5. This experience has been pretty miserable. The door says "No Appointment Necessary".... I don't think so! And the name of the place is Quick Lane....come on man! Really?

  Megan Wilson
5 years ago
They are nice people that seem to do ok work but how hard is it to ensure my Tire pressure system is actually linked to the car? 4 times in a row I have had them change my tires from summer to winter and back again and EVERY time I drive off only to have the TPMS dinging at me before I m home. It s a small thing but it makes me wonder what other small things they aren t paying attention to when they do other repairs.

  Jennifer Ruder
3 years ago
Caleb really took care of us. Came in for a complimentary oil change and tire rotation only for them to discover that one of the lug nuts was over tightened and they had to replace the stud, which they did at no cost. Very happy with the quality of customer care...something which is lacking in so many other businesses these days.

  Scott Hamilton
6 years ago
I have worked with Sill-Terhar Quick Lane since 2010 and have worked with Mitch that whole time. In my experience he has always treated m fairly and with respect. I never felt like I was getting ripped off or targeted for high pressure sales. They always delivered on what they promised (and even then some).

  C W
3 years ago
Service Professional (J.S.) would not return calls, would not communicate, would not provide a quote when asked. Pretty disappointed in the level of professionalism. Ted in the body shop was good to work with, but service quick lane was not. One person ruined this service location for me.

  Debbie Slavinski
4 years ago
Always receive excellent service at Sill-TerHar Ford. So convenient to drive up to the Quick Lane when I have the time. Staff is friendly, efficient and knowledgable. Thank you for the excellent service over the years!

  Matthew Kim
2 years ago
Great service, and a good waiting area if you have work you need to do. The employees were honest, and didn't push me for any unnecessary work to be done.