The Auto Repair Place
4.7 (184)
5472 Arapahoe Ave, Boulder, CO 80303
(303) 443-7088
theautorepairplace.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
The Auto Repair Place is a reputable auto repair shop located in Boulder, CO, offering a range of services such as oil changes, general repairs & maintenance, electrical repair, and more. With a focus on customer satisfaction and quality work, they have garnered both positive and negative reviews from customers.
Services offered: Oil change, General repairs & maintenance, Electrical repair, Air & cabin filter replacement, Wheel alignment, Brakes, and more.
The Auto Repair Place Reviews Summary
Pros
- Consistency and honesty in pricing, as seen in the review where the customer noted a similar price for a service quoted a year apart.
- Knowledgeable and helpful staff, particularly in explaining repairs and providing detailed breakdowns of costs.
- Excellent customer service, including being accommodating to personal situations and providing clear communication throughout the repair process.
Cons
- Some customers experienced issues with overcharging and feeling pressured to make quick decisions, as seen in the review mentioning a high quote and additional fees added.
- Instances of delays and miscommunication, such as cars not being ready on time or incomplete work upon arrival.
Suggestion
To improve customer trust and satisfaction, ensure transparency in pricing, avoid pressuring customers into quick decisions, and work on minimizing delays and communication issues.
Positive Words
kind, amazing, knowledgeable, friendly, trustworthy, honest, fair, efficient, helpful, professional, courteous, top-notch
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Aaron B
3 months ago
Do not use this shop! My daughter (college aged) went in for a bad starter. They gave her a quote for $875 which is quite a bit higher than other places we checked AND told her that they needed a decision in 30 minutes. She declined their services, was charged for a starter test (which we knew would be charged), then they tacked on a fee for the remaining work she declined to do with them. They were generally difficult to work with in other ways as well, for example they told her to come pick up the car in a two hour time window, weren't ready (car was still apart when she arrived), and told her to come back the next day (the day she worked). Not a fan - it feels like they were trying to prey on a college student
Ice Lau
6 months ago
I want to give these guys a compliment! They have been so kind and amazing to me to provide great customer service, good price, and knowledgeable input on their work.I recently needing to do an estimate for my car that I was trying to sell with a friend, she needed a specific estimate on certain things that I did not know till I arrived with my appointment. I was not able to get a service at the moment and they were so kindly explaining the cost of specific things for me what it would be cost, and how the test goes. I had to leave in the middle of it with personal issues. But they were so nice and understanding with my concerns.These guys had years of experiences and very nice to a female like me that had no idea about car.The gentleman that helped me is Dong.Keep up the work guys! Thank you!!!
Garrett Smith
9 months ago
Just had rear brakes done here on '11 4Runner, and they had me in-and-out same day. Had them quote a price about a year ago for this, and price paid this week was almost the same...indicating consistency/honesty with pricing. I accidentally over-paid via cash (new bills stuck together), and they were quick to confirm and get me the extra back! Would recommend. Thanks friendly service Mike!
Misha Veldhoen
7 months ago
Friendly people, trustworthy, no-nonsense, and a fair price. I've been going here for close to two years, and they are always very clear about their findings. They give honest advice about what needs fixing and whether it should be prioritized or can wait. They treat you like a customer that they intend to keep, and it works!Services: Electrical repair, Air & cabin filter replacement, Auto water leak repair, General repairs & maintenance, Vehicle Inspection, Wheel alignment, Auto maintenanceServices: Electrical repair, Air & cabin filter replacement, Auto water leak repair, General repairs & maintenance, Vehicle Inspection, Wheel alignment, Auto maintenance
Liddy Freeman
9 months ago
Friendly, efficient, and honest. I ve taken 2 pretty problematic vehicles to them over the years, and they re always ready to explain each issue in detail with the cost of parts + labor broken down. And they aren t looking to take advantage of you! They ve actually advised me to NOT fix certain things, remembering my financial goals from the start. Even my dad, an anti-repair-shop DIY dude, admitted this place is somewhere he trusts for me to visit. Thank you (especially Mike)!
Samantha Leakas
3 months ago
Quality work and great customer service! I wouldn t go anywhere else! Omar and Mike took care of all of my vehicle needs!
Synth Izzy
5 months ago
They repair people are very helpful, Doug kept me up to date on any delays I had on my car and they did not charge me extra from the agreed upon quote for my car's part replacement!Service: Electrical repairService: Electrical repair
David Miniutti
a year ago
CONSUMER ALERT: I ve found most auto repair groups, even dealerships, in Boulder to be reputable. They communicate well, are conscientious about costs, don t tack on unnecessary repairs. Unfortunately, The Auto Repair Place on Arapahoe isn t one of them. Avoid these folks, they ll take advantage of your student and overcharge you.Update - After much discussion and disagreement, there was an admission in this businesses of failure to communicate, the case was elevated to the owner, Jim, who credited the $135 diagnosis charge. I still ended up paying over $900 to fix a gas gage. I ended up with a new fuel pump that was old, but wasn't broken, which I reluctantly agreed to based upon the incorrect out of pocket amount that Doug provided. Had the correct out the door amount been supplied in our 25 minute conversation, I wouldn't have agree to the extra work. Whether intentional or not, it was classic bait and switch tactics. The gentlemen were polite and hopefully their work holds up, but we will have to agree to disagree relative to what I was forced to pay to get my college student daughter's car released to her.
Stephen Johs
5 years ago
The Auto Repair Place is awesome. They have been repairing our family vehicles for over 20 years. Last year my wife's car needed a new engine at 180,000 miles. She did not want to get rid of the car so the Auto Repair Place technicians/staff replaced the engine with a factory rebuilt engine. The car runs great and they saved us money compared to what the dealer would charge, not to mention what it would have cost to replace the car with a new one. They have worked on the following makes of vehicles in our family fleet: Ford, Toyota, BMW...including my 2004 BMW M3 convertible.
Aaron Minks
10 months ago
Fantastic service here! Highly recommended! I'm traveling with my family from Alaska in a smaller Toyota RV and they worked me in so I could get back on the road. Professional, timely service. Thanks to Doug and the crew!Service: General repairs & maintenanceService: General repairs & maintenance
Anthony H
2 years ago
I was looking for a shop that was convenient to my place of work and was very fortunate to have happened across The Auto Repair Place. I had my truck and my wife's SUV in for general service including coolant flush, oil change, front diff. fluid change, tire rotation and brake inspection. I have been very impressed that all work was done in the time estimated and was done to satisfaction. All staff is very professional and pleasant to deal with. They even took the time to wash our vehicles but I can't say that this is a regular occurrence for sure. I never once felt as though they were attempting to get me to pay for anything unnecessary either. Overall I am very satisfied with my experience here and will continue to bring both vehicles when needed.Services: Transmission, Air & cabin filter replacement, General repairs & maintenance, Oil change
Sophia Wiencek
2 years ago
They always take great care of me and my Ford! I've been servicing my car with them the past 2 years and they are always so great. Have gotten new tires, new brakes, fixed AC and much more with them. Mike and Doug communicate exceptionally, always calling and providing updates and afterward making sure everything is running smoothly. Highly recommend this family owned business for your service needs!
Emma Ouellette
a year ago
I have been a customer of The Auto Repair Place for approximately 4 years and am highly satisfied with their service. Every time I bring my car in, the service is quick and thorough, I am alerted to potential issues that need attention, and their prices are extremely reasonable. I highly recommend them!
MollyKate McClelland
a year ago
This place is amazing (and AAA approved)! Everyone is always friendly, informative, and goes out of their way to help. I've been using Jim's shop for several years and they have treated me with respect and kindness since day one. Recently had an emergency breakdown and had my car towed there without an appt. - they fit me in with all their other work and got my repaired car back to me quickly. Would highly recommend this place!Services: Air & cabin filter replacement, Tires, Steering & suspension repair, General repairs & maintenance, Auto engine tuning, Tire rotations, Engine repair, Wheel alignment, Brakes, Auto battery maintenance, Auto maintenance, Oil change
Dana Nelson
9 months ago
Great service on my large van. Very friendly, happy, and helpful employees. They installed a new fuel pump that turned out to be defective, and they went above and beyond to make things right.
Danielle Beatty
2 years ago
I have taken my Jeep Wrangler to The Auto Repair Place multiple times over the past year and have always had a great experience! Everyone here is respectful, professional, and genuinely interested in helping you and fixing up any problems your vehicle may have. They continually keep you in the loop about the repairs process and additional issues or suggestions they have, as well as the cost for each repair. They even give you a detailed receipt at the end of each service to keep for your records. Their services have always been fast (large repairs have taken only a day or two at most) and willing to address and fix anything that doesn't feel right after they have done repair work. I am so glad to have found a trustworthy place to take my Jeep and will continue to use their services in the future!Services: Exhaust, Steering & suspension repair, General repairs & maintenance, Oil change
Jeanne Nijhowne
2 years ago
In addition to the oil change, I asked them to check the idle as it sounded a little off to me. Initially they could not find anything wrong. But after discussing the issue in more detail, the technician went back and investigated further. Even though the issue was subtle (something needed cleaning) he found it and fixed it. Now my 20 year old car runs like a dream. I am most impressed that they listened to what I had to say and trusted the fact that I knew something was not right. I've been going to them for 15 years and never regretted it. Nice people who do good work at a fair price. Highly recommended.Services: General repairs & maintenance, Oil change
Jack Dionigi
11 months ago
Quality service that you can trust! They want to help you and they want you to recommend them. This is a challenging business, but the staff at The Auto Repair Place strives to exceed your expectations!Services: Battery, Oil changeServices: Battery, Oil change
Stephany G.
a year ago
We took our Class A Motorhome for them to check on the brakes. They did not remove any front or back tires but instead just drove it and gave a diagnosis about our brakes. Said it was going to cost $4,500. Charged us $140 for the "diagnosis." We paid them $140 to drive our RV for 15-20 minutes. We will definitely NOT use these guys.Service: Brakes
lratica
a year ago
This is a very caring and honest team. They addressed my concerns immediately, fixed the problem and did not try to upsell me. Also impressive is the follow-up, to make sure everything is okay. Best auto repair place I've been to in a long time!
Bryan Young
10 months ago
Everyone that I have worked with at the Auto Repair Place is always professional and courteous. The pricing has always been reasonable and the work done quickly. They helped maintain my first truck until I sold it will 200K miles on it and they are keeping my current truck running smoothly with almost 100K miles on it. I would trust there experience and hard work with any of my vehicles.Service: Oil change
Bethany Smith
3 years ago
Very impressed with this place, and relieved to finally find an honest, professional mechanic in Boulder. They provided details to back up their recommendations and upfront pricing, and have great customer service. Prices are fair, and not that it s really that important to servicing my vehicle, but that s got to be the cleanest garage I ve ever seen. Pleasure to work with. I ll be back for any and all of my car repair and maintenance needs.
Jordan Dixon
a year ago
Genuinely the best auto shop I ve been to. Mike and Doug run an honest and efficient operation. I ve trusted them with all of my auto needs for five years now, and they make sure I always know the comprehensive health of my vehicles.
Alana Macy
6 years ago
I went to the Auto Repair Place yesterday for the first time and I had a fantastic experience. They were open even earlier than 7:30am and I was able to drop my car off worry free and head to work. They didn't nickle and dime me and tell me lots of things had to be done with my car, like so many car repair places I have been to. They were fast, efficient and honest. And the best part of all, they washed my car too! If that wasn't enough, they gave me a fresh cut rose as I left. This was the best car repair shop experience I have ever had.
Gil Stubbs
4 years ago
The team at The Auto Replace place is world class. I have never had better customer service from a mechanic shop in my life. They have never been pushy about repairs, they have never overcharged me with misc stuff, and they are always to the point and honest. They have helped me out in more than a few pinches and they deserve so much credit for their hard work and stellar craftsmanship. Thank you guys for the top notch service, every single time.
Bernadette Robinson
5 years ago
I couldn't be more pleased with their services! They were quick, efficient and very helpful. They also recommended AAA for my tow, which was the cheapest option, and lead to an additional discount after my vehicle was ready to be picked up. They looked at my Honda CRV the same day it was brought in and had it ready for me the following evening, even though the damage was relatively substantial. I was allowed to pay over the phone at my convenience and pick it up after hours upon my request. They also washed the outside of my filthy vehicle and left a sweet little rose inside. I would recommend this place to anyone in Boulder!
Edwin Arroyo
5 years ago
I came to this place based entirely on Google reviews, they make the site little justice, the feeling I got just talking to Mike was one of honesty and sincerity. The attention the mechanic paid to my comments and the Jeep sounds was like being with my Dad (he was a mechanic long time ago) and checking my old Oldsmobile. The repairs were quick, and the checks were detailed. I drove my Jeep back more than satisfied with the job on the breaks and the transmission. And the cost, excellent, for the service given. I would definitely recommend them! Thanks Mike!
Susan Franta
3 years ago
I have had many great experiences with the Auto Repair Place. The biggest events were being stranded twice with a disabled vehicle. Both times I had to be towed by AAA to their shop. It was so nice that the Auto Repair Place has a deal with AAA and it was very easy to get my vehicle to one of AAA s repair places. The Auto Repair Place fixed my car within a day and I was off and driving back to work with minimal time loss. Also...... their professionalism makes me feel very confident with their service. And.......they throw in extra benefits like putting in the extra low temperature washer fluid in your car when there are freezing temperatures. I want to thank them for everything.
Alisha Galloway
a year ago
I need to know if my vehicle was up to a 3,000 mile trip. I like how they used a grading system (a,b,c,d,f) to let me know what needed attention and what was good. I like how clear all of that was.
Will Myers
9 years ago
Paul, Mike, and the guys at the Auto Repair Place are awesome. They have convenient hours and you can even drop off your car when they're not open. Always courteous and professional, they call with the diagnosis, the solution, and cost before they do anything. I've never had them jerk me around in the 14+ years I've been taking cars there. They are committed to solving any problem that they find. The work has always been top-notch and I have no worries when I take my car to the Auto Repair Place.