NAPA Auto Parts - University Auto Parts Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alex Silvis
3 months ago
Had to go back to get the right part. They also didn't refund me for the correct amount due, I did not apply a discount the first purchase and used the discount to make the 2nd purchase and that made it so the refund was discounted also. It's just simple things like this that people miss but it's your job to make sure I'm getting the correct amount refunded. And the correct part. This was the first and probably last time I will shop here.

  Jannice Stuart
5 months ago
Came in to get help on a hydraulic line. Once I arrived I got greeted good. I was told to go to the guy at the very last counter. Once I approached him. He ignored me and kept scrolling through his phone. Thankfully one of the other counter men had to tell him I was waiting for his help. Wouldn't recommend him for anything. Will keep coming in but will avoid the last counter....

  Jason Swain
2 months ago
Fantastic store, staff has always been a great resource for me as I've been fixing up my old truck.

  Steve Blendermann
5 months ago
The last three times I went there, they sold me the wrong parts. While they always make it right, it's frustrating to have to keep going back to get the correct part, especially in the middle of a job.

  Leonardo Maldonado
4 months ago
I had to change a bulb on my Sienna and these guys went above and beyond helping me! Great service!

  Raj Rawat
a year ago
Occasionally, things go wrong. Repair gets delayed or a communications gap happens. This store's management steps up and not just takes responsibility but fixes the problem by going the extra mile. The staff is polite and. competent. Top class people.

  Scott Rushford
2 years ago
Hours of operation on Google do not reflect the actual times open. It is 6:40PM and it says they are open till 7PM. Looking at the 2nd image, I guess they leave whenever...?

  McLean S
8 months ago
Great service but so many less tools from evercraft. I could not buy a separate set of SAE Allen wrenches or 3/8 hex wrenches.

  Ronald Shull
4 months ago
Always have had a great experience shopping at NAPA.

  Rebecca Wallace
6 years ago
I cannot say how much I appreciate the service I was given at this location. Michael was so helpful. Nothing like having a dead battery 100 miles from home. After I got roadside assistance I arrived at this store. All staff members were friendly and there was a really good vibe in the store. I was given my options. After paying Michael was even able to install my battery in just a few minutes. He was so pleasant, professional and funny. What a great customer experience for me. They had me on my way in no time and now stress free! Thank you NAPA Auto Parts in Boulder. I really appreciate you!

  Marwan K
7 months ago
I love NAPA autoparts. Great store. Great service. Shoutout to Ed!

  S C
a year ago
I've been in here many times and dealt with some grumpy individuals behind the registers on many occasions. So much so that I have started going elsewhere when I can. But recently, your employee, Josh, went out of his way to help me solve a problem and did so with a great kindness and eagerness to find me a solution. I haven't seen service like that in ages. Thanks to him, your score goes from a 2 to a 4, though he deserves a 5, and I may be in more often. Thanks Josh!

  Colin Miller
3 years ago
This store is amazing. I've been buying car parts from University Auto Parts for over 10 years and I've always had great experiences. Most recently, I came in with a set of severely warped rotors that came with a "limited lifetime warranty". With ZERO hassle, Heather exchanged them with new parts. Fantastic customer service. Thanks again!!

  Fred Wolf
9 years ago
I have only had 2 ops to buy anything as my cars are fairly new. On both occasions, the service was very good and polite. The parts of course , were of good quality.On my recent purchase , the young man that helped me was very knowledgeable and polite. He carried the battery , which was heavier than most, to my car. He also advised me to make a copy of the receipt as the thermal print might fade, so that i would have proof of purchase if there was a problem with the battery in the future.This is a quality store, not one of those retail stores that specialize in cheap aftermarket crap and polish.

  Caroline Collins
3 years ago
Just went in and got the best customer service from Lalo! Not only did he help size the wiper blades but he helped install them. Thank you so much for positive and helpful experience, you don t find this at most chain stores.

  chris seideman
a year ago
Online hours and hours on door don't reflect actual hours. Was there Saturday at 5:30 nobody there. Went by Sunday 9:15 still nobody there. I get it things are weird and people are short-staffed but at least leave a note on door .

  Todd Phillips
4 years ago
I went to this location for a set of rear brake pads and asked for the entry level grade which was priced on the website at $35 a set. He said the cheapest they had in stock was a $45 premium set. Also online there was a 10% off promo for Father s Day. I asked the sales associate about it. He said there was no such promo but would give me 10% off.After purchasing the brake set I went online to check in store availability of the brake pads I had originally found prices at $35 on the website. It reflected that they were in stock at this location and eligible for the 10% off Father s Day discount.Overall it felt like a very dishonest experience. Either the sales associate wasn t familiar with store promotions or what was eligible or couldn t explain if it was online only. And either there was a glitch in the stock system, he wasn t knowledgeable of the sales system or just straight up lied about what was available. I m finding more reasons to shop at other auto part companies due to their straightforward-ness.

  Jerri Gray
4 years ago
This store really used to be the best in Boulder. Now it s just another parts store with an awful and unhelpful attitude.Went in today to return a core alternator, they were unable to return it because I didn t have the original box. Had original receipt and everything. Wouldn t help at all.

  Joe Peavey (Matrixtech29)
5 years ago
They were very friendly in here and helped me look up the best tire chains for my vehicle and which were in stock. Would shop here again. It's a family-owned franchise location, not owned by NAPA.

  Michael Goodhue
7 years ago
Helpful and friendly staff, well stocked with tools other shops may not have, reasonably priced. I did experience a NAPA parking brake shoe which did not fit my vehicle and I had to return it but they took it back no problem.

  Demetri B (D)
3 years ago
Super friendly and helpful service, both employees who helped me went out of their way to do so.Fast ordering of parts, same day to 1day wait.Great spot for auto parts!

  Jackson M Hite
6 years ago
The staff here was very helpful and made sure that I got the right car for my part. I appreciate the time they took to show and explain the available options. While this isn't the closest auto parts store to me, I will be back in the future.

  Gerardo Markoch
4 years ago
I reserved parts at the Erie store, went to the store to discover the parts weren't actually I'm stock, was sent to this store in Boulder for a similar lesser but compatible part, as they are ringing me up they quote me a significantly higher price than I saw online. Not real impressed. 3 stars are for the employee who overrode the price to give me a small price break closer to the original price quoted.

  Marcus Isakson
5 years ago
Didn't have what I needed but Marco offered to bring the part in from out of state for me. Not my normal neighborhood Napa store. Just killing time and decided to make a quick stop for some oil. He was very helpful and genuine. He even took some of my items to my car to help me not make 2 trips. Service I rarely see anywhere any longer even my neighborhood Napa (who in my opinion typically go above and beyond) but this Napa raise the definition of exactly how far beyond really is.Thank you for a rather fast and enjoyable visit, keep up that extra service it makes a difference on where I shop more than almost anything!

  Quent Beck
12 years ago
I purchased what I thought was a new radiator from the Boulder, CO store on Arapahoe Ave. on 02/24/12, that had been ordered from their warehouse. I did not check the box in the store because I assumed that new meant new. When I got home 30 miles up in the mountains, I opened the box, and the radiator was filthy and damaged in many places. What is Napa trying to pull here! When you buy something new, it is not refurbished or used. I am extremely frustrated and disappointed with Napa, as now I have to wait to fix my car that is unreliable with the current radiator, and I have to wait another 4 or so days and make a return trip. Boo Napa !Resolution: A Napa employee from the BO store called me and told me they would deliver the part up to me in Nederland. He also said he would refund me the cost of the radiator, which hasn't happened yet and does not need to. They made good ;and delivered on the part. Apparently the Napa warehouse had sent me a part they must have mislabeled as new. Napa is generally the standard in auto part care, and I was surprised at what happened. Though they made good and brought me the part, so I'm rating them 3 stars up from 1 based on the previous incident.

  Jamie Hage
5 years ago
So far so good. I needed new pads and rotors. They did not have what they advertised in stock so I was given better pads at the same price they advertised. If they do not have the tools they knew where to get the right too for the job.

  Joey Pedraza
7 years ago
These guys were awesome. Great customer service. I came to buy a few parts for my engine rebuild and one of the guys really helped me out as I was in a bind. I will definitely come back to these guys.

  John Burrage
2 years ago
Best parts store in Boulder. If they don't have it, you don't need it. If they can't get it you don't know what your doing and the part doesn't exist. And you should listen to your spouse and hire a mechanic.

  Tyler Abram
2 years ago
To start things off, they do not contact you when your online order is ready for pick up. So it s now been almost a month since I purchased these parts. I have gone down three times to pick it up and the store hours did not match what it says on Google.

  Rudy Namikis
7 years ago
I've come here several times now, and the service has always been friendly and helpful.Sam, with curly brown hair, is an especially great employee with excellent customer service.