Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Elisabeth Ball
3 months ago
I had a great experience here. I had a hole in my tire and I came in to get a repair kit and the person working at the counter ended up just patching the hole for me. He was so kind and helpful with the repair and very personable to talk to. He was also very respectful and didn t assume anything about my skills or knowledge with cars. I wish I had asked his name so I could give him credit for going above and beyond on a cold snowy night to help me.

  Jen D
4 months ago
Huge thanks to Conrad, who has helped me on two separate occasions at this location. Today I needed a new battery, and as usual he was friendly, knowledgeable, and efficient. I really appreciate the reliability of this store and the capable staff.

  Ryan Chrapko
9 months ago
Went to Advance looking to get a read on my check engine light(which they do for free) and get a new battery. Jeff and another employee who's name I didn't catch were both very helpful with advice and saving me money on the protector spray for battery terminals. They graciously offered to replace the battery for me but I insisted that I learn how to do it for myself. Jeff then proceeded to offer to teach me so he explained the process as I watched, and I can now confidently say I can replace my own battery. This was one of my greatest auto part store experiences the employees were friendly, knowledgable, and generous, and I really appreciated their care."Give a man a fish and he eats for a day, but teach a man to fish and he'll eat for the rest of his life." -Jeff

  Cindy Myers
7 months ago
Just stopped by the Advanced Auto Parts to find a specific circuit breaker I needed. Their computer system showed they were out of stock. I left the store, but before I could pull away, Abe the clerk that had been helping me, came out of the store, holding the exact item I needed. Not trusting his computer system he had gone in search of it. This is how you build return customers and trust!

  Emmett Burley
2 years ago
Do NOT go here! If you look at 99% of my Google reviews I m an Incredibly reasonable and understanding person. But every now and again a store will show their true colors. Walked into the store after getting a flat to work on my car in the lot, and upon entering 3 employees just stared at me. After telling me they don t do tires, a woman that worked there said, well I hope you learned your lesson. Didn t take it personally, and even bought windshield wipers after. I told the next employee I didn t think they were the right size and he assured me they were with an angry attitude. I put them on and sure enough, wrong size. Called a manager the next day and he hung up on me.I don t think anyone here actually uses their brain. Go anywhere else in Boulder but here to be treated like a human.

  Colin Brahmstedt
a year ago
Smaller customer area in the store, you may have to ask if the item you re looking for is in back. (I had to ask for jack stands and a floor jack) Super knowledgeable and experienced staff, but they also have a no BS attitude. They ll help you fill in the blanks for doing X work on your vehicle, but the closer you get to asking for a step by step, they ll point you to buying a Haynes manual. I drive by 2 other auto parts stores to get to this one because I know I will only have to drive there once.

  J. Bradley Bulsterbaum
5 months ago
Closed early. Driving in snow only to arrive 20 minutes before their advertised and posted closing time with the lights off and doors locked.

  Ateret Goldman
2 years ago
I was in here a few weeks ago trying to find tools to fix my flat tire. I was walking around the store for 20 minutes trying to find it since it wasn t in the tire section. The employees were looking at me the whole time but didn t ask if I needed any help. When I finally approached them, they knew what I was looking for (since they had clearly overheard my phone conversation.) They said that they had been out of stock of the tool for tires for a while Cmon, this is a auto part store and that s gotta be one of the most common problems. This was my first time in and will be my last.

  Dave Britt
5 years ago
I stopped in to get some new windshield wipers and was immediately greeted and walked through the process of choosing among the many different options. Conrad took the time to explain the product as well as remove my old wipers and personally install the new ones. Conrad was great and I know where I ll be going next time I need to purchase auto parts. Thank you!

  Tyler Fogt
8 months ago
Jeff went far above and beyond to help me out today. He literally fixed something for me that Fisher Acura claimed they couldn't get to due to a stripped bolt

  John Labarbera
a year ago
I bought a part online paid for it drove an hour to Boulder to pick it up just to find that they sold the part conveniently to a guy who who paid cash right before I got there and then proceeded to tell me it was not her fault that it was her manager who sold it then left early. I urge you not to come here.

  David Stuart
3 years ago
I'm always given the best help from Conrad. The big plus is these guys could be auto mechanics if they wanted to and that's so important when you come in with a problem. Conrad has helped me in this way for years. Thanks again for a job well done.

  Mary Rachel Hostetter
3 years ago
I've been replacing the exhaust system on my car and came in for some quick questions and unfortunately the people were really rude (11/5/20 around 2:30 pm)... I doubt I'll use Advanced Auto Parts again- sick of people in this organization being condescending about auto work. They were also really rude to a woman in there about oil for her scooter. Maybe they had a bad day- but impressions are impressions and I wasn't having it at all!

  Ashten Chambliss
2 years ago
The employee James lost me hundreds of dollars and a week of my time. Ordered me the wrong part, offered an exchange with my car racking up a charge in the mech bay - then told me no exchanges because all alternatives were out of stock. Really? I asked for a refund and am taking my money elsewhere. Rude and incompetent.

  Caroline C
a year ago
They re always so helpful!! I really appreciate them doing so much for free like check my light, recharge my battery, etc.

  elissa lisk
4 years ago
I love this place! Awesome service!The staff here is super helpful and friendly.Guy with the mustache, thank you so much for putting my new wiper blades on both my vehicles. You da bomb baby!

  Lex Pelger
4 years ago
Always very helpful when I come in here. And when Kent is working, it's really great. He takes the time to find the right items and to explain tricks on how to install it better. This is the only place I come in town for my auto needs

  Jeremy Geer
4 years ago
I've been in to this location twice, and both times I've been asked (told?!) to "go to the 30th St. location" instead. Most notably, I purchased a new battery from the 30th St location but it was more convenient to return the core to this location. I was told "we're a former CarQuest location and on a different computer system," so it would be "difficult" to refund my core charge. I pressed on whether it could be done anyway, and the response was it was "not easy," effectively inconvenient. Apparently, it's more inconvenient for them them to get me a refund than for me to drive over to the other location. I eventually got my refund at the 30th St location, who confirmed it was a different computer system and would be more difficult, but noted it was possible.So, Advance, please update you systems so it is not so "difficult." Otherwise, tell your employees to suck it up, and do the right thing in the name of customer service.

  David Carlson
8 months ago
Terrific service; went to great lengths to locate the parts I needed; thank-you, Jeff.

  Michel Bernier
3 years ago
The clerk's snarky attitude today was unnecessary and very unprofessional. I asked for some cut-to-length heavy gauge wire and as he was retrieving it he audibly said "Waste. Of. Time", purposefully loud enough for me, since there was no one else in the store. Didn't really need this from a customer service representative.

  Jeff French
11 months ago
Jeff is really helpful and took care of me with my blades. Great service

  V K
a year ago
Doesn t have any of the loaner tools I was looking for, stock is limited, staff wasn t very helpful, and no cell service inside the store. Not sure why this location exists

  Tom Barger
4 years ago
By far the most knowledgeable staff I have met in an autoparts store. They went above and beyond to explain possible issues and fixes with me. Always willing to go above and beyond for their customers.

  Landon Verbrugge
2 years ago
I was here earlier today and went into the store so that I could find M3 tape from the inventory. There was no one at the front desk and I waited for a while until someone could help locate the product. Finally, an employee shows up from outside and says they did not have the type of M3 tape in stock.

  Noah
4 years ago
The salesperson was very pushy. I knew exactly what I needed and he kept trying to upsell me. Told me I would need something else as well and started to scan it without asking me or telling me the price. I needed a simple part, not the whole store.

  Stanley Jackson
3 years ago
By Far the best Advance Store I have been in. Very knowledgable salesmen, and help find the right parts and even some helpful tips to get the job done right the first time. Always going to go to this location for my automobile parts.

  Kirk Lima
5 years ago
Very nice staff went out of their way to trouble shoot and fix my wiper blades. Also man who helped me was training a new staff and was so nice and helpful to this new staff member. Very impressed

  Jay Gee
12 years ago
Well, I just wrote a raving review about Carquest, but STUPID STUPID GOOGLE DELETED IT!!! I'm surprised Google morons let you enter a bunch of information THEN ask you to log in....when you do it delets all your info.Anyhow, Carquest really went the extra mile to help me with my car by offering me choices between cost and highest quality. The guys helped me over the phone and had my order ready to pick up. I drove right past NAPA (they dont even answer the phone) to get to Carquest!!!

  Tom P
a year ago
I ve been in here twice and the team has been so helpful both times! In particular Jess the last time I was in. Thank you!

  Dave Haskovec
3 years ago
Geese and ducks almost flew in my window when I parked must be hungry