High Tone Auto Body, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  squidward college
3 months ago
I recently had the misfortune of being involved in a car accident. The whole ordeal was nothing short of a nightmare, but if it weren't for the incredible team at High Tone, I might still be stuck in the aftermath of that chaos.From the moment I arrived at their shop, they exuded professionalism and empathy. The staff were understanding and compassionate, recognizing the stress I was under. They reassured me that they would take care of my car and, more importantly, take care of me.True to their word, the team at High Tone worked wonders on my mangled vehicle. The swift manner in which they handled the repairs was nothing short of impressive. Not only did they bring my car back to life, but they also made sure to keep me informed throughout the entire process. The transparency and open communication went a long way in easing my concerns.The kindness and efficiency displayed by High Tone were a stark contrast to the unfortunate circumstances that led me to their doorstep. They turned what could have been a prolonged and agonizing experience into a relatively smooth and quick resolution. I can't thank them enough.

  Carla Switzer
a month ago
Overall good service. Mike and everyone was very patient with me since I have them a million calls. We had some unexpected and inconvenient delays but that s part of living in the Valley.They returned my car clean which I highly appreciated since I have a baby.Thank you.

  Joseph Sinopoli
5 months ago
I was satisfied with the professionalism and responsiveness to my calls, however I had to initiate the communication myself as the shop did not reach out to me with updates. My repairs were complete and vehicle ready for pickup two days after the date I was told, so that wasn t bad. I did have to return a couple days later because there was an air noise coming from the sunroof as it was out of alignment with the new roof that was installed, also a loud, persistent squeak at the rear of the vehicle due to a clip either not installed or installed incorrectly under the new headliner. They corrected these issuespromptly as I waited in the lobby. The following week, the panel that covers the driver side a-pillar popped off because the cables were not routed properly so the clips did not hold the panel in place. I fixed this myself since I am familiar with that assembly and was out of town at the time, therefore could not return to the shop.

  Dan Fellin
3 weeks ago
Always helpful and bring all my cars here for any issues. Would trust them with the smallest to largest repair. Great people.

  Tania Dibbs
4 months ago
I think all of the glowing reviews are from when the previous owners ran this business.Car damage in early June 2022, was told to bring the van in on Wednesday the 13th, of the next month. They require the customer to call ahead to see if High Tone will honor their own appointment. Several calls later I finally dropped it off. It was due to be finished on the 18th of July. July turned into August with no word.Early August I called to ask if I could take the car back and use it as is until they were ready since I need it for work and the damage was cosmetic. They said no, they already took off the front bumper and headlight and would not put them back on. They could not give me an ETA.Called again, was given Aug. 9 as a completion date. I called Aug 9, not done, but Mike said he d call me back with an ETA. Of course no call back. I called the next day, and explained to Natasha that I will need to rent a van soon and so needed a realistic ETA. I was told I would get a call back with an ETA. Of course, NO call back.I called August 11 and again asked Natasha for an ETA. After listening to a looping message for about 15 minutes that explained how important I was as a customer Natasha got back on the phone and said she called the vendor while I waited on hold. (why take my time to do this?) She reported it would be the next week before the parts came in because they could not get a headlight. I wanted to know if I could buy one at Napa for them to install but Natasha started talking over me. When I interjected she instantly put the hold music back on, basically hanging up on me. I called back and when she answered I said, what I was trying to ask was.. at which point she clicked the hold music back on again. Her boss later defended this behavior.Sometime that fall I picked up the van but without all the trim pieces. High Tone was paid in full by my insurance. Called again from time to time through January of 2023, 8 months later at which time I ended up buying the parts online.My problem was not with delays beyond their control. They never ONCE called back when they say they would. They could have put my van back together so I could drive it instead of keeping it unlocked on their lot for months. There was no follow through, and no communication unless I drove there in person to get answers. The very worst service imaginable, with plenty of rudeness and frustration to boot. Wouldn t touch this place again if you paid me.

  D S
5 months ago
Very professional. Great work especially on high end vehicles. Very busy. But worth the wait! Long time employees.

  Andy Geesen
a year ago
Simply awesome. I stopped in after the door on my Ford Expedition mysteriously filled with water. Spoke to a young man named Mike who took the car in, drained the water out, found the cause, and had me on my way in less than 15 minutes. Oh, and didn't charge me a dime. The next time I (or anyone I know) needs body work, we're coming to Mike and High Tone Auto Body. Great local business.Service: Body & Trim

  Jen Dussault
2 years ago
Guys at the shop were quick, knowledgeable and professional. There were the only shop within 50 miles of aspen that was able to get me in for service within 3 days. Car broke down with a transfer case issue. They were able to get it back up and running same day and at a VERY reasonable price. Would recommend them to anyone in need of service in the area!Service: Transmission

  Angela Mitchell
2 years ago
John and the team at High Tone auto body went above and beyond and exceeded our expectations! We were in town visiting family and after driving 1200 miles we were exhausted and had a small altercation with the fence at the place we were staying. With a toddler in tow we stopped by the shop the next day to see if they could repair the damage enough so we could at least make it home next week. They fixed our bumper while we waited and we were in and out in less than 30 minutes! I was shocked! I can t say enough positive things about the team at high time auto body! Thank you again!!!! I highly recommend!!

  Rolando Sanchez
3 years ago
High Tone redefines customer service!Words cannot describe how blessed we were to find High Tone. We were driving from Wisconsin to Beaver Creek for a ski vacation and hit a deer at 2am outside of Fort Collins. The front end of our Honda minivan was destroyed but still driveable so we hobbled our way to our Beaver Creek hotel concerned we wouldn't be able to get home. The next morning our USAA insurance agent directed us to High Tone. I was able to get High Tone on the phone and explained our situation to them. They said they could get us in immediately and even offered to drive out and give us an estimate. I drove it in to their location which was over an hour away. I was in/out within 30 minutes with a quote.I was worried that the van wouldn't be done in time for us to return home. I was also worried that I was going to have to pay an Uber to drive me an hour back to the hotel and then again to pickup the van when it was done. High Tone assured me the work would be done which was a relief. That was awesome but not as awesome as when they suggested that I drive my van back to the hotel so I could salvage the rest of the ski day and they would pick it up that evening after work and then drop it off when they were done free of charge. ITS AN HOUR LONG DRIVE. Sure enough, the owner herself, Melissa, showed up that evening with another person to pickup our van. I received texts each day on the progress. The van was ready the day before we were going to leave and they drove it back to us. It was in perfect condition and they even vacuumed it out.The High Tone team was exceptional. They were professional and friendly and set a standard of customer service that is hard to match. They could have easily charged me for all of the extra effort and I would have gladly paid it but they never asked for a dime more then the insurance deductible. They saved our whole family trip and did it while performing high quality work with exceptional service.Thank you High Tone!Services: Painting, Body & Trim

  Jessica Bartol
4 years ago
Best Auto Body shop in the valley! After having a stressful experience being hit, Jake and Melissa made our experience stress free and easy! They handled everything with our insurance companies and even got us a rental car. We got weekly updates on our truck and our truck was returned back to us in a timely manner. We are so very happy with their service and their work on our truck! Great customer service and exceptional work! Thank you!

  Michelle Reger
2 years ago
Had a great experience here they were able to schedule me within a few days for a shock replacement on my jeep. My car is riding much better. The team here is friendly and helpful

  Jalitza Villegas
3 years ago
Melissa is a God sent!!I just got out of the military and was driving cross country from Utah to New Jersey when I totaled my car. High Tone body shop made it a completely seamless and easy process. They were super nice and helpful! I was carrying all my belongings in my car and was going to take the bus back to my hotel, Melissa not only gave me a ride home but also a suitcase so that I wouldn t have to carry so many separate bags on my now train ride back to NJ (her amazing daughters even made me a snack bag ) I am so gratefully that I came here, they were truly a blessing!

  Triston Cloyd
2 years ago
Had a wonderful experience, although it took a while, it was worth the wait. My car has never looked this good inside and out. They even went through the trouble of cleaning the interior, and organizing all my personal belongings. I will be back for sure!

  Pat Callahan
6 years ago
I'd give 6 stars if I could! A dealership messed up my door while doing a repair and tried claim it wasn't their fault. Melissa from High Tone worked her magic and got the dealership to agree to pay for the repairs, saving me a $1600 bill. High Tone replaced the door and painted it to perfectly match the rest of the vehicle. Amazing work, even better service. Highly recommended!

  jenny narrod
5 years ago
I brought my car here at recommendation of the Honda Dealership in GWS after I got rear-ended. They scheduled me for three days, but it only took one! They touched up an additional nick for me (not from the accident), and gave me some paint to take home for future issues. They also cleaned the exterior and interior of my car. Super easy, really great experience!

  Ageno Otii
4 years ago
Friendly and helpful staff. I got into an accident while in Basalt and could not drive the car home to Denver. The car was dropped off at night by the tow, do High Tone called in the morning to confirm they received the vehicle. They stored the car while we waited appraisal. When we found out the car was totaled, the staff at High Tone took off our license plates and removed our personal belongings from inside until we could pick then up a week later.Thank you High Tone Auto Body, Inc. staff (especially the woman who helped us, I forgot her name) for being courteous, giving high quality service, and professionalism. Had we been able to repair the car, we would have chosen you to repair it even though we live in Denver.

  Christopher Theulen
3 years ago
The team at High Tone Auto Body was extremely helpful in giving me a better understanding of the whole process of handling everything from insurance, to reserving a rental car. Thank you for Mrs. Jones and Mr. Bosley for the professionalism and personable approach.

  Lois Anne
2 years ago
As always, the service I received here is unparalleled! They keep you informed, help you throughout the entire process, coordinate with your insurance, facilitate car rentals, and do so with a smile. Thank you for going above and beyond.

  Parker y
6 years ago
Just here to confirm what everyone else is saying in the reviews! Very fast service, incredibly friendly staff, and fair prices. It can be hard to find a reliable auto shop, much less one that is quick and has amazing customer service. Thanks guys!

  Corbin Dahlstrom
3 years ago
Great guys through all owners. They are affordable and never do anything extra without contacting you first. Honest and knowledgeable. I highly recommend you visit this shop the next time you need something done to your car.

  Josh Lewis
9 years ago
I'm a long-time, loyal customer of High Tone Auto Body. Over the years, they've made repairs to my Toyota Tundra, Cadillac Escalade ESV and Porsche Cayenne. Without fail, the team at High Tone helps with insurance claims, returns my vehicles looking like new, and they are a true pleasure to work with.

  billy glock
3 years ago
I recently hit a deer and High Tone Fixed my truck. It looks perfect. John and Jake were kind and professional. The best thing is when I got my car back it was so clean.

  Ali Naaseh
a year ago
Quickly and efficiently repaired a personal automobile that was incapacitated due to a faulty aftermarket alarm. No-nonsense repairs and great customer service for a reasonable price.

  Kerry McCarthy
8 years ago
These guys are professional and go above and beyond to ensure you are taken care of - whether it is getting a ride to where you need to go, coordinating your rental, or just starting the car so it's warmed up and ready to drive off when you go to pick it up...top knotch.

  Katie Isaacson
a year ago
I have used this bussiness for years. We had a miscommunication and they did everything in their power to fix it. Polite, kind and great work.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Kevin Feldman
2 years ago
They replaced our front quarter panel on our hotel shuttle. Great job! done on time with great service. Don't go anywhere else.Service: Body & TrimService: Body & Trim

  Trey Desenberg
a year ago
These guys are awesome! Only had one experience but they made a suggestion that saved lots of money and was very practical.

  Bryan Anderson
3 years ago
Third time there. Excellent and fast service each time. The owners Jake and Melissa are the best.

  Sofia Infante
3 years ago
These guys are incredible- they are fantastic at their work and were receptive to my short timeline. They got it done in 4 hours!