Aspen Total Automotive INC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Allison C
2 months ago
Wonderful! One of my headlights was out and they managed to fit me into the schedule and got me taken care of right quick. Fast, friendly service on top of very reasonable prices. Thanks guys!

  Brad Mosier
2 months ago
Scott and his crew are amazing! Every time I find myself in a auto repair emergency they have come thru in flying colors. I can't recommend them enough for honest and timely service,Brad

  Ava Hartmann
3 months ago
I cannot say enough good things about Total Automative - twice in the last week they have spent time on my car after hours, and even helped me with an engine issues at nearby Roxy s - they are the nicest, hardest working car guys around!!!

  Michelle Me
2 months ago
Very helpful and nice staff. Very nice room to wait for your repair. Resolved my car problem quickly! I will be back

  Amy Gurrentz
a year ago
The men at Aspen Total Automotive are friendly, knowledgeable, and patient. They take the time to educate you about your vehicle and the work they will do. They pay attention to other issues that may be addressed, even if they were not asked to. And, the icing on the cake is that they will keep track of and quote estimates for future repairs so that you can create your own "To Do" list for your vehicle. Thanks for all you do, Aspen Total!Services: Air & cabin filter replacement, Exhaust, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Engine repair, Brakes, Auto battery maintenance, A/C installation & repair, Air conditioning, Auto maintenance, Oil change

  Thomas Nolasco
3 years ago
Wrote this one over on Yelp too. I don t often write reviews but feel compelled to give a few thumbs up to Bob and crew at Aspen Total Automotive. I understand that Bob just bought the shop in the last few months so sharing a current experience is important. I was on a coast to coast road trip when my fuel pump gave out. Aspen Total Automotive were booked up for weeks but found a way to shoe horn me in and get my car sorted. Pricing was incredibly reasonable too! 75% of the hourly rate for similar work back in Chicago. Didn t expect that in Aspen ... One of the mechanics also went above and beyond and took the time to think through some other problems I m having with the car.Great shop and friendly crew. Wish them the best under new ownership.

  Andrea Kuskie
a year ago
I was in Snowmass on business when my brake line snapped in my Audi. After a lot of tears and anxiety of where I was going to stay... or better yet how I was going to afford to stay until they were able to get to my car evaluated, parts ordered, etc. they offered to look at my car sooner and come up with a solution to fix my line without ordering a new one. I am extremely grateful and thankful for them. They could have easily charged a fortune to fix my car because I was so desperate, and they didn't. I cannot thank them enough for all they did for me.

  Mandi King
a year ago
Best mechanic in Colorado. I got stuck in Aspen because my brakes were acting up. They were concerned about my safety and squeezed me in late on a Friday. As a woman and traveling alone, I cannot express the gratitude for the team at Aspen Total Automotive. Thank you!

  Robbie Shanks
2 years ago
Have always been appreciative of great service from Bob and his entire staff. Recently I needed a repair but my insurance claim was rejected. Bob personally responded to the claim agency convincing them to honor the original claim and cover all the repairs. Defining going the extra mile - thanks Bob

  Laura Nemeth
8 months ago
Highly recommend! Had slight damage to running board from a hike and they took the running board off for me entirely free of charge. Super helpful, friendly staff!Service: General repairs & maintenanceService: General repairs & maintenance

  Alexandra Schulke
2 years ago
We just had winter tires put on our Ford Explorer and received the quickest and most professional service. I first tried places in Basalt, but was very disappointed about the service. I highly recommend to trust this professional place. They offer tire storage service if needed.

  sharon rumberger
2 years ago
In our drive from Colorado to California, we experienced a problem with our brakes coming down Independence Pass. We called Aspen Total Automotive and they graciously agreed to check our car first thing in the morning and were able to quickly diagnose and fix our problem. They took the time to explain the problem and the fix and the charge was also quite reasonable. These guys are great!

  Jerry Green
11 years ago
What a great experience. My wife and I were on the way to Aspen for vacation when I noticed steering wheel shake when braking in the mountains. I wanted to have my brakes checked before I headed back into the mountains to go home. John, the owner and Danny at the front desk were terrific from the start. They got our car right in to do the diagnosis. They determined we needed front brake repair and ordered the parts for next day delivery. We brought the car in the next day and they offered us a loaner to go back to our condo while they performed the repairs. Less than two hours later we got the call that the car was ready. The work was done well and at a reasonable price. I have great confidence in their capabilities. Thanks John and Danny for a great experience.

  Gina Olson
a year ago
Mechanic was fine, but they didn't cash my check for a year and half. Put me in a financial loop as I was not expecting to pay it anymore and forgot about, and my guess was that they lost it making my bank account number not secured.Should've put a stop to the check after 6 months, make sure they process your payment right then or 3 days after if you go to them, very unprofessional for a 900$ payment.

  Patricia Valero
a year ago
We stopped in to ask a question about our brakes, we can t be stuck in Aspen with bad breaks! The guy behind the counter could not have been ruder! He was rude unprofessional and disrespectful. I understand if your busy but no need to be so rude!

  Tabitha M.
3 years ago
SO happy to have an honest mechanic that doesn t over charge!! After living in the area for over a year now and trying a few different places for car services, I can happily say I ve found my go-to mechanic. We brought our truck in when we ran into trouble near the airport and this shop was the closest. Scott worked us right in and had the problem fixed fast! We were so thrilled with the service that we brought our other vehicle in for some upkeep the next week. We had previously priced the work elsewhere and ended up paying HALF of what it would have been. Scott even gave me a loaner vehicle free of charge which was a HUGE help. Thank you Aspen Total!!

  Karen Herbst
4 years ago
We had car trouble in Aspen right when we were planning to leave to drive back to Denver. Aspen Total Automotive was very busy, but they came right outside when we pulled up and looked at our car immediately. They diagnosed our problem and fixed it right away!!! They only charged us $20.00!! This was such good business. They not only did an excellent job, they did a mitzvah!!! Kind, courteous, professional experts!!!!

  Haley Burton
3 years ago
My 8yr old son & I were coming through Aspen for a couple days a while back. My rental cars coolant light came on during the trek to Aspen from CO Springs. When arriving in town I instantly went to Avis rental in Aspen & they wouldn t help with the car bc they didn t have a mechanic on hand ! Not knowing what coolant did or where to start I showed up at the Aspen Total Automotive who took the car in and sent me on my way within 15 minutes! I am SO thankful for these guys bc not only did they quickly fix it that did it for free. They helped a mom & childs trip not get turned upside down!These guys are great, near town & work quickly & efficiently! Forever thankful for these guys!!

  Peter Heneveld
7 years ago
Outstanding customer service, affordable, and savvy. I had a breakdown in Aspen while on a road trip and Aspen Total Auto went ABOVE & BEYOND in getting me back on the road. More than reasonable prices, never in my life have I had a more pleasant (and helpful) experience with an auto shop.I HIGHLY recommend Aspen Total Auto!!

  Julianne Troiano
3 years ago
Cannot thank Aspen Total Automotive enough. We were traveling through town and had an unexpected issue 30 mins before their closing time. They were extremely friendly and fit us in before close. They were honest about what they could check for on short notice and more than fair on pricing. Thanks so much!

  lisa langwieder
4 years ago
I can't say enough amazing things about this team. I arrived with an RV from Canada and not only were they able to repair my vehicle they helped me get a reimbursement from a previous shop that did shoddy work. Thank you Scott, John and the team at Aspen Total Automotive you guys really went above and beyond for me. I'll always remember you're kindness, support, and amazing workmanship.

  Jeff Bay
5 years ago
Scott and John at Aspen Total Automotive are always helpful and attentive. Although the shop is busy they always give personal service and their rates in Fair given the geographic location. We use them for all their company vehicles and have been satisfied for many years

  Michael Gross
2 years ago
Aspen Total recently worked on our 2004 Mercedes Benz ML 350, and the quality of their work is impeccable. They demonstrated the highest level of knowledge, skill, and experience, and did so with the utmost courtesy during our interactions with them. We highly recommend Aspen Total in the event that you should need repair work on your vehicle.

  Stephen Parker
11 years ago
If you are in or near Aspen, and your car needs some help, take it to John at Aspen Total Automotive. There are many, many shops that can fix your car. Some cost more than others, and some do better work than others. As far as cost and quality, Aspen Total Automotive does fine work.However, John (the owner) provided something I have never gotten from another small business. He provided a piece of himself to help my family, and saw to it that we were taken care of, at no small cost to himself in terms of time and money. I won't go into the details of what we experienced, but my wife and daughter experienced some strange car issues on a road trip, and I was in another city. John personally took care of them, made sure they were safe, and essentially acted like they were his own. He went so far beyond what would be reasonably expected of even a close friend, that I will never be able to repay my debt of gratitude.All I can say is that John is a truly enlightened person that happens to run an auto repair shop. Go there for help without reservation.

  Jarrod El-Khouri
5 years ago
I made it back to North Carolina....I was in desperate need of help when the head gasket decided to go in my Mazda 626. My girlfriend and I were on a cross country road trip. We were headed up to Leadville to camp for the last stop of our trip. Long story short, I made it home.I wouldn't of been able to make it home if it wasn't for the amazing help from James. He diagnosed my problem did everything he could to try and fix my car up. He was so kind to stay after closing hours on his own time and help me, a stranger, someone he's never seen before get back on the road and home to Andrews, NC.With people like James working at Aspen Total Automotive, you know you can trust them with your car. You can trust they'll fix what's wrong without selling you things you don't need.James, if you're reading this, here's how my trip home went.We made it back to down to Glenwood Springs just fine after leaving the shop that night. The car started running just a bit hot when we got to a hotel there. The next morning I added almost a gallon of water and then we headed eastbound 70 to try and begin our journey home. I didn't push my car hard at all going home. I just needed to make it home. We climbed slowly up the mountain with all the truckers. About the top of Vail summit, the car started running a bit hot again and I added about a half a gallon of water. We climbed up over the tunnel and down into Denver, on the other side of Denver the car started to run a bit hot again, but this time it took even less water. Slowly but surely the aluminum and copper worked it's way through the system and slowly repaired the gasket enough to make it home. We never really went over 65 the whole time. We had to run with the heat on going over the mountains and for the first bit of the trip, Denver and Kansas were miserable as you can imagine... Toward the end of the trip we actually ran the AC and it did fine. I'm so glad I made it back man, the whole drive back was like playing Russian roulette with my engine. It's sweet I made it. Now, time for an engine rebuild. Peace James and to everyone at Aspen Total Automotive. Y'all are the best!

  Samuel Parrish
3 years ago
DO NOT GO!!! Got ripped off here. Needed a patch on my tire. They didn't even have to remove the wheel from the car as I had done that for them. It took them a day and half to do the repair and they charged $80!!! They didn't even offer to put it back on the car. Called Big O tire and it would have cost $25 and did a search on internet...same $25. So beware of this place and getting over charged!! So much for trying to take care of a local business.

  Pat Starke
6 years ago
Had a bad car issue and limped into Aspen with defective brakes(made Independence Pass, well, interesting). These folks figured it out, got the part ordered and fixed my car for less than their estimate in plenty of time for us to continue our trip. One always worries about having to hire an out of town service when your on the road, but no need to worry with these folks. A + by me.

  Marcus Taylor
2 years ago
Beware of Aspen prices. Asked for a quote on an oil change and got we don t have a set rate, every vehicle is different. $60 bucks for labor then add fluids and parts. So looking at $150 to $200. Meanwhile across the street from this place has a set rate and can answer this question clearly.

  Rick Magnuson
3 years ago
Brought them an old Mini Cooper that needed some work. They fixed it but something wasn't quite right. They wanted a fully satisfied customer so they spent their own time and money to make it right. Great customer service by Michael made the ordeal memorable. I will only take my car to these guys.

  Tommy Dunaway
5 years ago
I was passing through Aspen when the tire light on the rent a car's dash came on. I called the two other tire stores and they told me it would be a few hours. When I called this store they said come on in and we'll fix it right now. They even were able to bill the rent a car company. So no money out of my pocket except for the gratuity for their fast work. Thank you guys so much.