NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Primal Wellness
a month ago
First guy to help me was pretty rude. Condescending and actually argumentative. I thought it was based on my race also because he was super nice to the Caucasian man he helped before me.I had to go back 20 minutes later and dreaded it. When I got there the second guy was super friendly and helpful. That average is why they got 3 stars

  Joshua W Strong
3 months ago
Mark and David were so helpful. Some of the best customer service I ve received at an auto parts store bar none! I really appreciate the time and care they put into helping me sort out a headlight issue that ending up needing more attention! Thank you!

  Mike Bohn
2 months ago
Been here periodically throughout the years as it is close to home. And I must say, it is one of the few places out there that still cares about customer service, takes the time to listen to your needs and helps you address them and then stands behind their products.

  Arthur Henderson
2 months ago
Costomer service is second to none. These people at Napa are great to deal with. Hard to go anywhere else.

  Andrea Zendejas
8 months ago
Big shout out to Marc!!! I had picked up some power steering fluid my father had purchased for me and Marc was nice enough to top off the fluids for me!! Tried to give him a tip and insisted and he responded that s what dads do . Thank you so much Marc. You are a great person!

  Kendra Levy
7 months ago
Wow! Rich at this store has the best customer service. If you go here and need help.... ask for Rich! Very knowledgeable, patient, kind, and funny!Thank you, Rich!

  Michael
5 months ago
Didn't have what I needed. But gave me something to try to make work. I'll go back!

  Alvin Kitzmann
9 months ago
Sadly, and on occasion, I ll call and the quick reply I get without even checking, is We don t have that. Napa, you ve a massive selection. And I m a customer. Please take the time to check.I appreciate the help I do get. Thank you

  Samantha Ann
7 months ago
Disappointed at the fact my air intake was left completly disconnected upon picking up after having vehicle for over 2wks. That's a simple piece that was complelty missed...

  CHRISTOPHER LEE
2 years ago
Really really good. RichWas extremely helpful. He went through everything and showed me all of the deals that they were having that day. He even walked out my parts to my vehicle super nice guy.There's also a lady that works there I can't remember her name she has always been extremely helpful to. Never had a problem going to this Napa. Also the manager took time to let me know on a different occasion that we have an account there which will give us a discount to buy parts. She was Also extremely nice so I would say it's a pretty good place to go to. To get the stuff you need for your vehicles.

  Hank Sieck
5 months ago
Really helpful for tracking down old parts.

  Pastor Wm. Ingram
3 years ago
I've shopped this store exclusively for a many years while servicing our fleet of vehicles. I've always had great service until tonight. Tonight, TJ, the assistant manager, kicked me out of the store due to not having a mask on. When I tried to talk to him, he kept talking over me and refused to let me say anything and told me to leave. I refuse to be treated this way and will gladly spend my money elsewhere.

  Teresa Gilchrest
6 years ago
These guys are just rude. Every time, and no I'm not exaggerating, EVERY time I come here they have something screwed up I've just called and confirmed they actually had. Not to mention the fact that they have something negative to say about my truck each time. So no I will never purchase from this store again. I'll take my business elsewhere and gladly pay more for better service and no complaints towards my 6l f250 super duty!

  Travis Perrigo
6 months ago
I ordered a filter through the website, and they had it when I was text.

  Maria Rodriguez
2 years ago
I brought 2 pcs...they did not accept it for a return "no receipt".and wasn't asked for phone number when I purchased it. He was too busy eating his burrito. The gals there no help what so ever. I'm sitting on $30.00 of merchandise. I asked for clear or black proxy glue got yellow....not cool at all. Do I look like a thief or just another "fool"

  Sean Stull
4 years ago
This location is great the people inside were friendly enough. I went in looking to purchase a throttle body and was able to do so. Unfortunately a storm delayed delivery however this wasn't anyone's fault. Highly recommended.

  Luz Lumbao
a year ago
Napa the only store that I know of that carries the products I used for my car and other previous cars I own in the past.Recently I went in to get a new Gas Cap with a key.. The staff are very helpful and friendly..

  Not You
4 years ago
The hiring manager is a incompetent lying person. Who offered a job and when I came in to follow up she blew off with a busy with corporate stuff delivered by counter person. Big waste of my time and effort and any future business dealings will most definitely go to another store. Dishonesty is a terrible trait when dealing in a managerial position. Do not recommend!

  Lily Kitting
5 years ago
I'd like to thank Hector for outstanding customer service. Our car broke down, wouldn't start in the Sonic parking lot, we walked over to Napa to see if anyone could help us out and he was very gracious and generous with his time, completely willing to lend a helping hand. He jumped our car and got it up and going again. 5 stars- thank you so much.

  Jason Rutherford
2 years ago
Seemed a little busy first thing in the morning and nobody besides me was in the store waiting for service. Nice people but they don't carry everything associated with they products they sell

  Rob Garland Accurate Payroll Solutions
5 years ago
Talked to Rich on 6/18/18 and asked him to hold a part for me. I explained I was coming from over an hour away after work to pick up the part. I get there, and after waiting for 25 minutes, am told the manager sold the part. Incompetent manager or lying staff that can't find the part? Either way O'REILLY had the part so it wasn't a wasted trip.

  Luz Duque
5 years ago
Scott was so helpful! He ordered my car's rear wiper replacement and changed it for me. It wasn't easy because it was broken and stuck, but he did it, cold weather and all. Awesome customer service from Scott.

  Sean Miley
2 years ago
Every time I go in to get parts for my 1996 Toyota they can never get them. Simple parts like a Cylinder head or a ignition distributor, or distributor cap gasket even.Pretty worthless considering this is a very common vehicle.

  Dan Thompson
2 years ago
This is a great store with knowledgeable staff. Josh helped me test the battery on my car and made great recommendations. I frequent this store because they have the parts and get it done.

  Beverly Hill
4 years ago
My windshield wiper was broken and stuck onto the I arm. They spent over an hour with me and finally got it off. I don't know any other place that would have done that and not have charged. Every time I go there they provide excellent service! Thank you so much!

  Brandon Duffin
4 years ago
Fantastic service! Specifically Jerry! Super knowledgeable and helped me install my battery in just minutes. Very friendly and professional. Will be back soon for all my auto needs

  Elida Reyes
6 years ago
I called the 64th and Sheridan location on a Monday spoke to the assistant manager Michael he "ordered" a trailer hitch for me that was coming in from New Mexico I asked Michael if I needed to pay for the part that day his response was NO YOU PAY WHEN YOU PICK UP. I offered to drive there and pay again he said no. Also assured me it would be here Wednesday or Thursday. I called Wednesday spoke to an older gentleman that also found an invoice the order hitch not there he also assured me part would be in Thursday afternoon because that when they get their deliveries. I went Thursday young kid with glasses was extremely rude would not do anything to fix the issue. Basically called me a liar and said the conversation I had with Michael was not correct. Both need to be trained in knowing how to do their job correctly.

  Lynne Hydinger
5 years ago
I purchased a Balkamp Tethered Gas cap here in August, 2018. I didn't think I was having any issues but took my 2002 InfinitiIte to have my Emissions test in Northglenn on 3/27/19 and passed everything except my gas cap. That evening I called and spoke to Ann, the Manager. She took a great amount of time looking up the item to find the date I purchased the item since I could not find my receipt. She found it. She gave me her hours so that I could return it in the original box I kept. The next morning I was at her store by 7:30 a.m. and she had my information at hand. She checked the gas cap and found that the rubber ring had gotten hard. She immediately got the new cap and since the one I was returning was under warrantee, she replaced it for the old one and even put it on with the correct plastic plug so that it was tethered. I want to commend Ann for her professionalism, her caring and kindness and willingness to help me, and her knowledge of what to do for me. She was smiley and she was a blessing to me. Please give her the highest of recommendations. She is an angel. Oh, yes, I went immediately back to the Emissions place and passed with flying colors on 3/28/19.

  Bonny Iceman
a year ago
The helpful service and hospitality were a nice surprise. The right parts with the right service. Thank you.

  Seth Webster (freshyseth)
5 years ago
My family is traveling the country for 1 year in our fifth wheel being towed by my Ford F250 Super Duty. So, first of all I bought an replacement alternator for my truck from NAPA Auto Parts in Fairplay, CO. One of the guys helped me put it in as well. So, overall that was a really good experience. However, the alternator was not putting out the correct voltage. It was rated to output 14.31 volts, but I was only getting about 11.8 to 12 volts. The truck needs between 13.5 and 14 volts. When I got to Golden, CO I had a mechanic confirm the low voltage. I went to this NAPA (on 64th Ave) and they sold me a new alternator, which I had to pay for 100%, but they said they'd refund me the full amount when I brought the other one back. I took it to the mechanic and swapped it out. The new one was only rated at 14.01 volts, however, it worked perfectly! I took the old one back and they refunded the full amount. So, other than the faulty alternator this experience was incredibly smooth! They took care of the issue without any hangups or caveats. I can't blame the remanufactured alternator on them, but they took ownership and solve the problem! That's the right thing to do!