Town & Country Car and Truck Center, Inc. Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Faith
a month ago
DO NOT waste your time and money here. I bought a car only about a year ago and have NOTHING but problems and headaches the service department is TERRIBLE won't fix anything When they say they will and continues to charge more and more for each thing they claim is going wrong. Will tell you "we don't make the cars" and leave you with more issues than you brought in. I may not be an expert but I can certainly say that after getting my car "fixed" it shouldn't have a check engine light come on before making the 10 minute drive home!! I've complained to the service department AND the salesman who sold the car and basically there's nothing anyone can do so now I'm stuck with a terrible car and no help Whatsoever

  Elaine McDonald
10 months ago
We had a problem with our 2012 Dodge Grand Caravan -- it would start sometimes and not other times. Our local mechanic in South Fork, CO, couldn't determine the cause, so he recommended that we take it to the nearest Dodge dealer (Town & Country in Alamosa, CO) because they would have all the necessary diagnostic tools. After waiting for nearly 4 hours at Town & Country, we were told that they had tested the battery and it was fine, but that the problem was likely that something called a TIPM needed to be replaced. They would have to order a new TIPM, and the total bill would be $1,088. We asked if there was any guarantee that this TIPM would solve the problem, and they said no, but it was the logical next step. When we got home, my husband did some online research that convinced him this TIPM would NOT solve the problem, so he called Town & Country to cancel the order for the TIPM. Then, after doing some more research and testing, my husband determined that the problem had to be the battery. So a week ago he installed a new battery, and the car has started perfectly every time since then. Town & Country told us the battery was "fine", but it obviously wasn't. We paid $144 for a worthless diagnosis, and if my husband hadn't done the research that caused him to question the need for the TIPM, we would have wasted $1,088 and STILL would have needed to get a new battery.

  Darren Stewart
9 months ago
My Jeep JK was suffering. In major need of an engine rebuild. It took a while due to parts procurement challenges but Jerrica was amazing. She tried everything to try and speed things up and kept me updated. My JK is running smooth now. Thanks.

  Monica LeBlanc
a year ago
so I had a recall for a airbag on my car and after I got my car back my headlight was out and the other side for my turn signal was out, took it back to get fixed bkuz everything was working just fine before I took it in and now they want to charge me to look at my vehicle... and said what they did had nothing to do with your lights or under your hood well the work y'all must have did burned out a fuse or something can't fix a mistake they did... I'm not taking my car there again. for anything even if it Free

  Matthew William
a year ago
These folks are awesome! My truck blew a fuel line. I had it towed to this shop. I was out of town and didn t have any experiences prior but I m so thankful they were able to fix my truck, provide a courtesy ride to my hotel (round trip) and fixed my truck that same day! Great customer service!

  Karla Cameron
2 years ago
Very friendly personnel, very helpful and price was fair!

  Tim Cantrell
a year ago
Excellent service and excellent staff