Pop Top Heaven/Rialta Heaven

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  RagaMuffin Gunner
3 weeks ago
We purchased our 2002 Vista from Poptop Heaven about a dozen years ago. The purchase process went smoothly and was a positive experience. We have enjoyed numerous trouble-free road trips over the years and our Vista has proven very reliable.We recently got into a traffic accident and took it to Poptop Heaven to get the repairs done. Jeff and his service dept did great job on the repairs. Looks great! We are very pleased. :)Also the cooler box on my Weekender stopped working. After spending much time trying to fix it myself, I took it to Jeff and he got working in about 20 minutes! A++

  Steve Pearl
a year ago
I recently got a Eurovan from PopTop . It came out beautifully. I get admirers everywhere I go. They pulled this off during Covid so hats off to them.One year anniversary. Really enjoying taking the van around to different places. It s so handy to have a mobile living room to hang out in when the weather is not great.

  Jan Bruce
2 years ago
We purchased a 2005 Rialta from Pop Top Heaven in October 2020, it was supposed to be refurbished around May 2021. Due to circumstances completely outside of PTH control (Covid), we finally received it in October 2021. We absolutely LOVE this RV!! The job they did on this 16 year old vehicle is incredible, everyone who looks at it thinks it s new. The attention to detail was very good and we ve enjoyed our nights spent so far in the Rialta. Mary was great to deal with and kept us pretty informed throughout the process. The service manager/Jeff was great to work with after delivery as we had them install a new audio system and backup camera. Probably should have had that done during the refurb, but after taking a few trips we had a better idea what we wanted. I m sure you can pick up a Rialta or camper van cheaper with owner promises that all is well, but the product that comes out of Pop Top Heaven is high quality.

  Natalie Fryberger
2 years ago
I bought a reconditioned 2001 Rialta from PTH, and am very happy with it. It took longer than originally stated, but I bought it at the height of Covid and don't hold them responsible for manufacturing and shipping delays. The vehicle looks brand new, inside and out. My mechanic checked it out and said I have a great engine in there. Good communication, very informative and responsive post-purchase support.

  bob Sands
3 years ago
Because of lifestyle change, we decided to sell our 2002 Rialta FD. Because we bought from Pop-Top Heaven and because we have the highest confidence in their integrity, knowledge and service, we decided to contact them for advice. Our email to Mary was answered almost immediately and she told us she forwarded our email to Kyle who handled sales. Kyle called us in 30 minutes and asked us a few particulars about the rig. Since our Rialta was a graduate of their refurbishment program he was familiar with all the things we have done to the rig. He said he had someone interested in a Rialta FD Twin. He asked us what price we were looking for and we told him. This was Friday. He called us back on Saturday and said the person decided to go the Mercedes/Sprinter route but he said Chris, Mary and he discussed this and said they would buy our rig for the price we were asking. They immediately wired us the money which appeared in our bank account on Tuesday and a Trucker that day called us and arranged pick up. On Wednesday the driver appeared picked up our Rialta and we said goodbye, certainly with some sadness. We have had nothing but great experiences with Pop-Top Heaven. From the time we we bought the rig and it was shepherded by Mary through the restoration process and delivery, to Chris who has helped us get parts when we had exhausted our sources, to now Kyle who made the sale effortless. The excellence of this company exceeds all our known standards not only in the RV world (which we have owned 6) but to any company in any industry we have done business with. If I was allowed to recommend only one company in my life that we have done business with it would be Pop-Top Heaven!

  Diane & Richard Boyer
2 years ago
We purchased a 2002 Eurovan for $60,000, included their Premium package. We have had nothing but problems with the van since it was delivered. Supposedly it was gone thru thoroughly, including transmission & ignition switch. After less than 1500 mi we have had to replace the ignition switch & have the transmission rebuilt. All this at a total of about $7,000, which the extended warranty only covered $4,000. We have attempted to discuss all of our problems with Mary but have gotten nowhere. I have owned the van for 16 mo. - it took 5 mo. to get it from Pop Top Heaven, I was able to use it for 4 mo., & it's been in the shop for 7 mo. I have gotten no response from Pop Top Heaven. Numerous phone calls & emails sent to Mary. Supposedly the last email was forwarded to Chris, the owner. But I have heard nothing back. We don't believe the van was gone thru thoroughly, as promised in their sales pitch. We would never recommend this company to friend or foe. Maybe they should change their name to Pop Top Hell.

  gotoMissMars
6 years ago
We Love Pop Top Heaven (& Rialta Heaven)Bought our Rialta here. The experience was fantastic. Very friendly, helpful & extremely patient. Showing us all the features of each model, pros & cons etc.We bring our Rialta back for regular maintenance when we can. They are much more cost friendly than the dealers or VW repair facilities. Oil changes run about half what the do at lube shops. We can't say enough good stuff about Pop Top Heaven. Wish there were more of them across the country!

  christine p
a year ago
Our beloved 2002 VW EVC Winnebago is a PopTop Heaven Eurovan. She's still going strong at 162,000 miles, and we plan to drive her around the country for at least another 100-200,000 more! Mary, Jeff and the rest of the team are truly passionate about what they do, and know all the ins/outs and work-arounds when it comes to these old, quirky, but lovable campervans. And they've helped us out of a bind more than once where other mechanics have failed. But be forewarned, their services are highly sought after, so it's not unusual for them to be booked weeks or months in advance! Even so, they're generous with their knowledge and genuine in their mission to keep these truly special and rare vehicles on the road. --We're really surprised by the couple of judgmental 1-star reviews here, from people who aren't even really true and returning PopTop Heaven customers - those people hysterically crying out "1-star!" just don't get it. Since VW stopped selling campervans in the US in 2002/3, the�only ones�available here in the states are old, have obsolete parts,�and are likely showing 100K+ miles on the odometer! PopTop Heaven performs miracles everyday bringing these vans back to life and keeping them running, considering. Like any old car, Eurovans need lots of love and maintenance to�keep them going. Sheesh, if you want shiny-new-absolute-perfection, go plunk $150K on a Sprinter and quitcherbitchin'. VWs are a lifestyle choice, and driving a VW camper on the open road is the best feeling in the world. Life's too short. Enjoy the ride.

  LaVerne Lamoureux
6 years ago
Unbelievable quality of service with and for an out of area customer. Best choice I made to use POP TOP Heaven in locating a camper to use around the world. Preparing my Rialta and follow up service both locally and through my warranty program better then any traditional RV sales lot.Great price, great quality I am constantly approached on "where did you get this camper". Mary, Chris and staff, very helpful with the complicated and minor questions! thank you all. LaVerne, Seattle WA

  Bri L
4 years ago
Poptop Heaven really knows VW Eurovans and Rialtas! I have a wonderful, perfect condition 2002 Eurovan that they added a transmission cooler to, leveled the back with special discs, and repaired a sensor that was intermittent. They also installed upgraded LED lights. They are so knowledgeable and helpful! They charge very fairly and their follow up is great. As a retired CPA and lifelong VW van enthusiest, who used to work on my first one when I was younger, I can can highly recommend this great team!

  Brian byers
4 years ago
Service Manager Jeff is a great asset to this special company. He is professional and considerate at the same time. He allowed technician Angel to go above and beyond to install our new generator even after closing time.We love Poptop Heaven.

  Diane F
2 years ago
Great helpful staff. Knowledgeable mechanic, Jeff. Went above and beyond answering all my questions and addressing my concerns. Got a transmission cooler installed, flush and serviced. Also a drive belt. There is no price on peace of mind when I'm driving back roads and dirt roads alone. Thanks!

  Katie Lamonica
6 years ago
We have visited this location twice, and we own a Rialta as well as several VW campers.Blown away by the rudeness of the staff.. as well as the state of many of their Rialta campers (very dirty, missing features, damaged). But don t worry, they still charge triple the price.We have also met 6 different families at gatherings that have purchased a Rialta or Eurovan from them, all of whom were extremely disappointed. They don t honor their warranties, overcharge, and mislead customers about the condition of the vehicle they are purchasing. One couple didn t even make it home from the shop (due to the engine), another couple was provided with shower curtains that weren t compatible to the bathroom as well as a windshield curtain that didn t fit. Yet another family has been completely neglected in terms of their warranty.I am sure this review will receive an unapologetic/snarky response from the company because that s how they roll, but I feel we should warn prospective Rialta or Eurovan buyers.

  walter Hyde
6 years ago
If you just after a restored Rialta or Pop-top camper, this truly is heaven! I spent a delightful hour and a half with the sales hostess looking over quite a few different makes and models. The staff were wonderful and not pushy at all.

  Jodi H
2 years ago
Mary is helpful and professional. A clean and pleasant place to shop for outstanding VW's.

  Laura Hackney
6 years ago
Mary is the salesperson you need to ask for. She knows the products and inventory. Great vans can be bought here.

  Carol Massi
2 years ago
Great help via phone, they are in Cali, we were in Louisiana, they helped any way! Thanks

  Carol Lundberg
6 years ago
Difficult to work with. Would not honor their warranty.

  Jon Mason
5 years ago
Can't wait till I get one of these!

  Scott Glaser
a year ago
Knowledgeable and kind people to work with.

  Robert Scott
3 years ago
Super friendly. Super helpful. Super knowledgeable.

  Beverly Beasley
a year ago
Great support for owners

  Lance Hansen
2 years ago
Friendly, knoligable

  Diane Peterson
6 years ago
Pretty interesting