Parts Authority

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Elvis R
3 years ago
Don't bother coming unless you are dressed well or white... Felt very racially profiled. Lady was polite but rang 2 other customers before me and still smiled and said we will be right with you. Waited more than 15 min just needed my dam brake oil

  Daniel
2 years ago
A friend of mine recommended this parts store found brake pads and wiper blades. And the staff was very helpful and courteous. Highly recommend.

  Derek Campbell
5 years ago
Battery I purchased that is still under warranty went bad. Had it tested by other testers before even going in. All resulted in battery failure. Of course, when I bring it in to exchange for a working battery because I m still under warranty, they say the battery tests just fine. Convenient. Instead of working toward a solution, the clerk basically tells me to screw off and it s not his problem. Horrible service. Even if it isn t a battery issue (I know it is), wouldn t he attempt to help a customer find a solution? Nope. I ll pay however much more to go to a business that actually respects their customers.

  Bill Paugh
6 years ago
Went in to return a battery without a receipt that was 2 months old. The old guy behind the counter was a jerk. Anyway they wouldn't return the battery because they don't have computers that track your purchases. So I took my business to Auto Zone where they track purchases. I'm out $135 bucks

  William Bear
6 years ago
If this place isnt the second one you call for a price quote, then you should give them a try. Unlike most big chain parts stores you can call and say I need radiator for a 82 3/4 ton chevy pickup with a 454 and they usually won't ask you if its a standard or xtra cab truck. They will give you a price and let you know if they need to order it in. Most of the time they have been able to get parts I've needed the same day if I call early enough in the day. They have almost full machine shop services and carry welding/ fabrication supplies if you need them. I recommend them. Its the 2nd parts store I call when the 1st one cant help me.

  Vagus Mal
3 years ago
Amazing people and staff! Very knowledgeable and can help you with anything. They helped me when I was doing my brakes for the first time and gave me such great information

  Lucinda Brinks
6 years ago
Formerly Star Auto Parts, the employees were very helpful giving us options and even carrying out our very heavy battery to our car. Highly recommend.

  issac Sandoval
a year ago
The customer service here is amazing and the guys are really attentive and informative about everything, I would definitely recommend

  Michael Mccarthy
6 years ago
They made a very good attempt to find a difficult to locate auto part....customer service orientation is great.that is worth the most!Service is king in Auto parts..

  Gustavo Martinez
8 years ago
Called in, moses answered, said hold a second. I was on hold for 10 minutes. I drove there while still on the phone and the store was empty when I got there, nobody up front. Lady said moses was in the back pulling a part then he comes from the back with food in mouth. Moses tells me I must have been the 4th caller because the fourth gets lost? But when I first entered and hassled the lady she was quick to find and answer my call after I went in.. Lie #1 my call was lost? #2 they were busy ? #3 moses was busy with a customer; too busy eating..Of course they didn't have a real reason why they didn't answer

  Dan Vrana
7 years ago
I've been buying auto parts from this store for 25 years. They sell great quality parts, at a good price and the employees are both knowledgeable and helpful.

  DJC0D3K
7 years ago
This is my favorite parts place for cars extremely knowledgeable staff do not try to upsell and extremely friendly as well my very first pick 4 Parts as they do not go with cheap parts that will break down like AutoZone

  So Sus
5 years ago
Good employees, quality merchandise, and best prices by far. No other auto parts store can even come close to this place.

  Roger Blair
6 years ago
This is the best, most experienced part sales & professional auto parts people that you could ever know!! This store is the main part store for all the automotive repair businesses in Yucaipa & beyond!!! The original store was located on 4th.street / 40 some odd years ago!! it began with FRED, MIKE, AND JOHN,WHO WORKED FOR EDISON DURING regular hrs.& worked the parts counter after hours & on the weekends WE ALL MADE INCREDIBLE FRIENDSHIPS WITH THOSE THREE GUYS!! & THEY WERE NATURALS AT MAKING ALL US YUCAIPA MECHANICS LAUGH! THE VERY BEST, EXTREMELY KNOWLEGEABLE, TOP PARTS PEOPLE THERE IS AVAILABLE! ANYWHERE!!YUCAIPA AUTO SUPPLY. ALL GREAT PEOPLE!

  Jonathan kulic
5 years ago
No complaints, I always choose this place over autozone, Napa, O'Reilly, etc. Competitive prices and friendly staff!

  My Workshop
3 years ago
The go to place for parts. Prices are great counter people are very helpful. No need to shop around.

  John Wiley
7 years ago
This place is cheaper then autozone....however, if you try to return something without the receipt they don't let you. In fact they claim they don't even have a computer to look up your information

  j s
5 years ago
Great customer service every time! A lot of parts in stock or they can get it fast.

  Don Fermanian
3 years ago
Always great Customer Service and friendly staff. Thanks Yucaipa Parts Authority for all you do for our Small Town

  Chris Thompson
8 years ago
awesome customer service. always there to help a good customer out when in need.

  Chuck Hokanson
5 years ago
Great people. Knowledgable, helpful. Even with wipers in a rainy pkg. lot.

  Mike Hagelgantz
6 years ago
Great selection; knowledgeable counter group; good prices.

  Chase Buis
6 years ago
Bought a starter here and customer service was great

  Walter Atterholt
6 years ago
Had my need part in stock and $60 less than Pep Boys.

  Nathen Jiles
5 years ago
If you need primer don t buy it here it s all old and don t work

  Mom Miller
6 years ago
This store is way better than their banning location!

  Levi Walker
7 years ago
Love these guys over at Star. They are good and honest!!!

  Zachary Roots
7 years ago
The guys here are always super helpful finding parts.

  JoAnn Camacho
5 years ago
Great prices knowledgeable counter people.

  Carie Lynn Andersen
11 months ago
Great!