Mallen's Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Mariah McCarthy
9 months ago
This place, every time I go there they have helped with tons of information, and suggestions so that I don't end up spending money when there are other things that need to be done, (code clearing, drive cycles) before getting my car smogged. Definitely not going to tell you things to just get you to spend money with them. These helpful suggestions ended up saving me a lot of wasted time and money to ensure I was able to accomplish getting my car smogged without having to keep repaying when it didn't pass. Definitely trust worthy business!

  Joe Robinson
a year ago
Mallen s auto repair has been around awhile and has earned a terrific reputation! Fair prices and honest. Recommended to a friend who took her car previously to a dealership. She s very happy.

  Watch Clip
11 months ago
My car shocks & struts was working fine but making bit noise.I took my car for them to fix they said will install all new struts & shocks noise will be gone, so after installing new struts & shocks my car still has noise!?Cost me more and $130/hr labor high for me?

  Christi Smoak
a year ago
I recently had to leave my car for a few days and communication throughout was excellent. Staff was knowledgeable and professional and the pricing was very competitive. I would recommend highly for any automotive needs.

  Roger Snow
3 years ago
I spent $5000 on my 1997 miata to rebuild the enigine. It took them 5 months. Dropping it off in may and picked it up in September. When i got my car back is was still blowing a lot of smoke. I fill it full of oil and was low 4 day later. So it burning alot of oil. They said they didnt change the piston rings. And i would have pay for them to redo all the work. I dont have the money for that. And i only payed $2000 for the car. So i cant even justly spending $10000, even if i could afford. Which i cant. They would not give me any discount on the work they had to redo. So if you chose to go to mallen and they mess up or dont fix your car. You will still have to pay for it and repay the labor too if you want to get it fixed. I feel I have been scammed.

  Ciara Wakefield
5 years ago
Several weeks ago, I took my truck to Mallen s for repair. 4 WEEKS later, they told my my truck was ready. I paid the $1200 bill and drove home. The next morning, my truck wouldn t start! I went to Mallen s and the service manager said he would talk to the mechanic and get back to me with a game plan. Two days passed... Frustrated, and going on 5 weeks without a vehicle, I decided to take my truck to Dodge for repair. Within hours they had diagnosed the issue and I had my truck back in a few days. My truck had been misdiagnosed by Mallen s and the $1200 I spent did nothing to address the problem. I went to Mallen s and was told that the owners were in Hawaii for the holidays and that I would have to wait for any sort of resolution until they returned. I stopped by Mallen s today and spoke to the owner, Kevin. This interaction was the single worst customer service experience I ve EVER had! He was irritated that he had to talk to me! He made excuses and complained about how much money it had cost HIM to work on my truck. He blamed Dodge for not selling him the correct part. When I asked for my money or some sort of resolution, he laughed and told me there was nothing he could do for me. I told him I would tell everyone in town that he took my money. He said I was threatening him and he asked me to leave! I have been understanding. I have been patient. But now, I m angry! Save yourself the hassle and $$$$ - AVOID MALLEN S AUTOMOTIVE!!!

  Daniel Murray
3 months ago
Excellent job on your vehicle.

  Ron Williams
5 years ago
My son and I own Prestige Lock Sevice in Yuba City. We have been taking our vehicles to Mallen s Automotive for over 10 years. We have never been disappointed by the service or repair we have received. Their prices are always reasonable and fair. We recommend this family business to everyone.

  Kas H
3 years ago
Was told it was filter issue, said they ordered a new filter. Said they installed the part in question. Not two days later the same issues returned with more problems. Still not sure why ac/heating controls had to be broken in the process.Services: Auto engine diagnostic, Air conditioningServices: Auto engine diagnostic, Air conditioning

  frozen rope
6 years ago
I'm actually surprised this guy is still in business. Must be paying people to give a 5 star rating. Took my truck in cause check engine light was on and wouldn't pass smog, mallen tells me it needs a new computer so i say ok and end up paying for a new computer and paying him to install it. When i come to pick it up he tells me that i'll need to drive it for a few miles to get the computer to set.......(this is after he drove it himself and tried to set it). Well again i said ok and paid the man and took my truck. 2months go by and it still hasn't fixed the problem so i take it back into mallens and calmly explain that my truck is still having the same exact issue as it was when i brought it in the initial time and that i would like something to be done about it. Well after i told him that he then began to make personal remarks regarding my age (which I'm a grown man) and other remarks about me "jerking him around"...? I don't know where this came frombecause everything leading up to this visit went smoothly. All i know it's that if i ran my business in this manner i wouldn't have work.Bad costumer service, doesn't stand behind his work, terrible people skills and don't count on him correcting his mistakes. Joke of a business IMO

  Tenille Ritzman
4 years ago
Needed an alternator. Service was friendly and efficient. Spoke with both Jody and Mike over the time the car was there and they were both very helpful.

  Miki Hawkins
a year ago
Always professional.. very clean!Appreciate them!

  Dan Turner
6 months ago
Always great service

  Cyle Chafin
a year ago
Left name, number and brief message as per instructions. Never heard back. Will not try again.

  Dianna K.
4 years ago
Mallens is a great automotive shop very nice people extremely good service and they don't try to gouge you is very reasonable fantastic work!

  Maria Huerta
3 years ago
Absolutely amazing staff always nice and they do the best work for the best prices in town

  Kevin Schmidt
a year ago
Very professional and well run operation. Good job!

  Joel Garcia
a year ago
Trusted local business! Always honest and reasonable service with the highest standards and ethics.

  Tori Sabsay
6 years ago
Mallen's is a family operation that is honest, knowledgeable, and trusted by the community.I completely recommend Mallen's Automotive.

  MaryEllen Menges
4 years ago
Neat clean great service very nice to do business with!

  Romeo Tei
8 years ago
Charged 1/3 of what Midas has been charging us to do our brakes! Will never go back to Midas!

  Ric Hicks
3 years ago
Great customer service....explains everything so that its understood.

  Kimy Lobsien
2 years ago
Fast friendly and fixed the correct problem not just put a band-aide on it

  David Allen
5 years ago
Fixed my air conditioner asap very fair prices.

  Robert Watts
3 years ago
If you want honesty in a mechanic then come here.

  Tori Sabsay
6 years ago
Always helpful with information, friendly, fair and honest.

  Charlie Lovell
3 years ago
Love this place. Awesome work!!

  Tim Straka
2 years ago
When the work is done I let you know

  Brian Oberlin
3 years ago
Great service and people!

  Rusty Chastain
3 years ago
Very good experience there