Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Teresa McIntyre
7 months ago
So I took my car it to get fixed on friday Car was to be finished Thursday.. well all of a sudden they are calling me about not releasing my car because they need a supplemental check from my insurance. So basically they are holding my car hostage.. the insurance said they are going to pay. But they won't let my car go.. and this is the 3rd time i have used this place. Never had a problem, until now. Louie is a jerk. And I planned this so that when school starts next week i will have my car, no thats not the case. I told louie that i needed my car to take my kid to school, he did not care. And mind you i called everyday to check on the progress of my car, never once did they say anything about the insurance. So monday i am calling the BBB of automobile. It was Natomas first, and now gerber. But now they want to hold my car. DO NOT AND I REPEAT DO NOT GO HERE.**update I got my car back. And it smelled like cigarettes all inside my car. A disgusting smell. And I had to go spray it with cented spray over and over for days and my car has leather interior. Very disrespectful with other ppls property. Which is probably why they insisted they wash and detail the inside. I said nope and picked it up to smell like they smoked packs of cigarettes in it..Services: Painting, Body & Trim

  Nettie Reay
5 months ago
Louie was awesome and he is best so far. I would most definitely recommend him to other people

  Manny Ayon
10 months ago
The brought my minivan back to life. Really impressed with their quality, my insurance company recieved updates from them weekly. Friendly service all around.

  Priya Kaur
11 months ago
This place kept my vehicle for 3 weeks and kept lying to me when it was going to be done. Also I got hit with $500 when picking up. My vehicle was messy when I got it back. The inside car seats were dirty.Service: Body & TrimService: Body & Trim

  sheryl colwell
4 months ago
You can't get a better more caring place to take care of your needs in a car wreck! Lewis and the staff here are OUTSTANDING!!!!

  Journey of Truth
7 months ago
Do not send your car here they steal items out your car and connect their fone to your car and trash your car my car was so dirty and had water damage in the back seat when I went to pick it up and it was girl toys in my car and I don't have a girl I have a son they been driving my car when I gave my car to them my car didn't need to be service and had a full tank of gas when i got my car back my gas tank was 39 miles when I called the manager eric to let him know what happen he said he was going to Reimburse me for the items that was taken in my car but never did all he did was give me a gift card for 40 dollars to have my ca r clean my son 10 inch tablets was stole my galaxy fone and my car vuccum please stay away from this place their doing bad business

  Michael Vang
a year ago
Rat damage in the engine bay, they dug through the ac units. Everything was replaced within a couple of days. Vehicle is driving like it was before. Employee's were kind and informative, recommended if you ever run into similiar issues.Service: Auto engine diagnosticService: Auto engine diagnostic

  Alfonso Morales
2 years ago
AVOID THIS SHOP! unless you are okay with having your vehicle sitting there for weeks without them calling you for any updates or statuses. I had to call this shop weekly to try and get any status and would then be told I'd get a call back but never would. It took a whole WEEK! to get a quote for a simple adjustment on my frame after it was on their frame rack the third day. Two weeks later, I decided to pull my vehicle out as they didn't have my best interest and my vehicle just sat there, but, still had to pay their ridiculous, $293 fee to get that quote. There are many other honest shops in this area that I rather give them my business. Garbage shop and employees.Service: Body & Trim

  Pete Martinez
2 years ago
This shop did an exceptional job on my truck. They got it fixed in a timely manner. They were very courteous. They also washed and detailed, just a little extra service that was much appreciated. I would definitely recommend them

  Glenn Thompson
6 years ago
I took my car there because they are my insurance company's authorized repair center and where they do the estimates. They offered a free loaner car. I thought I could save a few hundred on a rental by using the loaner. When I arrived the very big receptionist was yelling at the guys in the back to take out garbage and to do other chores. One guy came out to check in my car and looked like he was on drugs, sweating profusely. He took my key and said he would look it over. A few minutes later he took me to the "Loaner" car. A late 90's Chevy Malibu. Many dents,dings and scratches. All three back windows had tint...well kinda...there was more air under the tint than glass. He opened the drivers door and there was cigarette burns in the seat and it looked horrible. The two outside mirrors had more paint missing that attached. The guy had the nerve to ask me to go over it and note any damages that he didn't see. I was shocked. This was a body shop...the place that fixes cars that look like this. I was furious. I was dropping off a new car and they expected me to drive around in this rolling embarrassment. I had no faith that I would make it to work...losing out on a days pay. I opted out of the whole Natomas experience. I grabbed my keys and never looked back.

  Amarjit Suprai
a year ago
These people are awesome. I had curb hit on my car. I took it to few places and they were giving me an estimates of $1000.00 plus. These guys did it for free. Definitely recommend Service: Body & TrimService: Body & Trim

  Falyn Poe
7 years ago
Scandal! These buffoons were dispatched through AAA to tow my truck. AAA covers the hook up and first 5 miles of the tow - we got towed 18 miles.When they showed up, we asked how much per mile for the extra miles. The guy said he would have to look at the GPS to tell us. Then he hooked up the truck before telling us or having us sign anything. Once it was loaded they told my boyfriend (not ME, the member/payment person) 12/mile.They charged up $156 for a 18 mile tow and never got my signature or agreement.I then called the company to ask their tow rates. They charge $55 to hook up and $3/mile with the first 10 miles free. It would have cost us $55+24= $79 INSTEAD OF $156! They scam AAA members!I am reversing the charge on my credit card to the $24 we should have been charged. And posting this everywhere and contacting the bureau of automotive repairs.You cannot steal from your customers. It's bad business.

  Mary Gunderson
10 years ago
My car was involved in a minor accident. The person who hit me was a Progressive insurance customer and the agent is affiliated with the Natomas Body Shop. He approved covering the claim and estimated repairs. We next talked to the body shop people about doing the work & found them friendly and professional so we gave them the job. I'm sorry I'm not better with names so I could list everyone we talked to but Patty and the rest of the staff were good with follow-ups. They gave the car "a little extra love" (as Patty says) when it came to the repair too. They found something that must have been put together wrong before we owned the car and repaired it better than ever. The bumper that got hit had a few scratches on the side that wasn't covered and they just made sure the whole thing looks great. I expected they'd wash the outside of the car before returning it, but they cleaned the inside too. I appreciated their kindnesses and if I'm in need of a body shop again I will go to them and recommend them. It's nice to find people who go the extra mile now and then.

  The Law Offices of Andy I. Chen
9 years ago
My car died unexpectedly on a trip to Marysville. Thankfully, I had finished with my business first before my fuel pump (only 8 months old) died. I called AAA and got towed to Natomas. Even though I had dropped in on an obviously very-busy shop (all the bays and lifts were full), Charles took the time to diagnose my problem and run the appropriate tests. He even called the place where I had gotten my fuel pump installed. I was prepared to pay for the full hour of diagnostic time, but Charles said he had done it faster than expected so he only billed me for 30 minutes. I ended up having one of the Natomas drivers (Jerry) tow me back to San Jose.Overall, a great place with great expertise and service. It's a shame I don't live in the area because their rates for fuel pump replacement (with an OEM part, no less) was way less than I paid for originally.

  Jason Darby
3 years ago
Did a great job keeping me informed on my cars progress and also gave me a loaner car. Great company and nice people.

  Kaci Rios
6 years ago
Even though the manager wasn't there, his assistant was really helpful.

  Larry Russell
3 years ago
Excellent service. Prompt and professional.

  Tanvir Singh
2 years ago
Excellent job done

  jorge negrete
3 years ago
Good place, I recommend it, they fixed my car and left it. like newBuen lugar lo recomiendo me arreglaron mi carro y lo dejaron. Como nuevo