Crash Champions Collision Repair Yuba City

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Fernando Oropeza
a month ago
I left my dad's car yesterday and they promised they had it ready Today. They said on Saturday they were open 'til noon. My dad went to pick up his car at 11:30AM and they were closed already. He called while outside just in case somebody was still there and nobody answered. They didn't even care to call him and let him know they were closing early or probably not opening at all to arrange the pick up of his car. Now my dad doesn't have a car for the weekend and he works the full week, so it really was a bad thing. This is absolutely not good customer service.

  Valeria Valenzuela
6 months ago
Service was personable, except for the fact that they had my phone number wrong and couldn t reach me. That was my mistake though I should ve checked the paperwork. The workmanship was not the greatest with the repairs on my car. The rear bumper had to get adjusted a few days after I picked it up as you could slightly see the bumper tabs and the bumper didn t line up correctly. Didn t notice until a few days later that the paint on both sides of the bumper is a little bubbled, it looks like it didn t dry correctly when they painted it. This should have been my sign, as now the bumper is becoming loose on both sides and you could see the bumper tabs again. Would I recommend this place based on my experience, probably not.

  Gracie Pino
8 months ago
they are very good with repairing body damage, although they are a little disappointing in other areas. They left garbage in my trunk from other vehicles when returning my car, as well as over spray on my back window and bumper as they claim that was already there but can t find the before pictures of my car to prove it being there beforehand. Lastly they replaced my radiator and returned my car with ZERO coolant and did not let us know therefore my car overheated and i had to add coolant. Again very good on body damage not so much on the little things.

  Fransisco ismael Esparza
a year ago
Definitely recommend Service King. I recently got my Kia Optima repaired here from damage done from vandalism and they went above and beyond my expectations. They made sure that my vehicle looked like it did from when I first got it. They even fastened my front bumper because they noticed it was loose. There customer satisfaction and communication is amazing and my car was done before the date I was given which was even more awesome. I can t begin to describe the quality of work and the professionalism that every employee I dealt with has. They all go above and beyond to make sure you leave satisfied and that the work they do doesn t go unnoticed. Thank you all so much I definitely won t recommend anyone anywhere else other than here.

  Yvonne Johnson
2 years ago
I had a fender bender that required a new bumper and other minor repairs. I was impressed with the ability of this company to schedule me immediately for an estimate with repairs completed a week later. Excellent service and fair prices. They also worked with my insurance company and were very professional.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Krista Kat
a year ago
The staff was very friendly and attentive. Had people come out of their office just to show me how to use the coffee maker without even asking. I had an insurance estimate done, so even though my out of pocket is little to nothing, the estimate seemed to be a good price. Business from my perception seems to be fair and honest.

  Susanne Gamboa
2 years ago
My beautiful mustang was hit while I was at work. I was devastated! Service King restored my car back to new! It looks beautiful and the paint matches perfectly! Everyone at the Service King in Yuba City, California, is very professional and efficient! My car was repaired quickly! Shout out to Tyler Gamboa who is very knowledgeable, friendly and professional! Service King, Yuba City is the best! Service: Body & Trim

  Corey Keller
2 years ago
Set up an appointment to have my vehicle towed in for insurance claim work after my car was plowed by a pick-up truck in my parking lot at work. The young lady at the front counter seemed somewhat willing to help, but had an air of disinterest in her attitude during our interaction. I was told that a tow truck would come to pick my vehicle up in three weeks (March 7, 2022) which I was receptive to because of the current state of labor and restrictions due to COVID-19.I called Service King on Monday, March 7, 2022 to insure that my vehicle was going to be picked up and I was told by the customer service rep at the Service King call center that a truck was being sent to pick my vehicle up at my home and that the tow company would be in contact with me as soon as possible.. As the day went on, my vehicle remained parked on the street and I had not received a call from Service King or any tow company. I contacted the call center again, and was told "Our drivers were too busy to pick up your vehicle. We might pick it up tomorrow."I ended the call with them briefly after that, and then received a text to schedule a pick up, which was the first point of contact regarding scheduling a pickup I had received. I filled out the forms, and then was instructed to call a phone number to schedule my pickup with the company. I called the number at approximately 4:30 PM and was left on hold with the automated system until 5:30 PM and not ONCE did a human being come on the line.Tuesday, March 8, 2022 I contacted Service King through their website since apparently trying to talk to people over the phone does no good with them. The "Agent" that chatted with me simply asked if I had called the phone numbers that I had already called yesterday. I politely disclosed that fact and stated that I would no longer be doing business with Service King and did not wish to be contacted regarding the matter.This is especially surprising since Service King, as well as The Body Shop, Golden Valley Auto Body, Caliber Collision, and Allen's Auto Body are all customers of mine at the parts shop I work at. I've never had issues with Service King through my shop, and employees at a local tow company spoke very highly of the service they received at your establishment. It seems not everybody can be afforded the same level of service, which is shameful.Granted, this may be an isolated occurrence, and given the state of matters right now with restrictions placed on companies by the government, I was far from expecting things to go without fault. However, this lack of performance on the part of your establishment, Service King as a whole included, is mind-numbing. The very least your customer service representatives could have done was made the effort to stay in touch with me, or at least honestly tell me "We can't pick up your vehicle, sorry" instead of brushing me off saying they 'might' help me the next day.Services: Painting, Body & Trim

  Abel Valle
3 years ago
Amazing establishment! With out a doubt the most attentive & friendly customer service I ve ever had. I m happy & confident with these guys doing my collision repair after an auto accident. Everybody from the front staff to the guys in the back are knowledgeable & professional. They can help no matter the situation! I d recommend this shop to anyone & everyone for anything from oil changes to major repairs. They know getting your car back on the road can be stressful, so they ll go the extra mile to make your time easier. Good job guys!Services: Painting, Electrical, Body & Trim

  Jimmy Hamilton
a year ago
Repaired rear bumper on my vehicle., excellent job performed everything turn out perfect. Black 2017 VW Jetta match the glossiness of bumper to the rest of the car. Great Job Service King . I appreciated the professionalism of staff..Services: Painting, Body & TrimServices: Painting, Body & Trim

  nic
a year ago
Repaired my vehcile damage and looked good as new!Overspray got inside of my tint and left a haze. But was cleared with a clay bar after taking it back in. It left small scratches on the tint. Only noticable if you look for it.I also noticed they repaired a door dent that really bothered me for free! Not a 100% fixed but more than satisfactory.In summary, I am very happy with the results and service! Would highly recommend doing business here.

  lupita de santiago
2 years ago
Not the type to leave bad reviews but honestly worst place to go to to fix your vehicles for Whatever reason. We had left our vehicle there for collision reasons. They took about 2 weeks and never got updates from the car whatsoever during that time. and they never contacted us over our car being ready , 4 days later after the vehicle had been ready we got notified by the insurance not the car shop. 0 stars if I could

  Joy Scott
7 years ago
From the moment I started the process of having my repairs done by Service King, they were wonderful. They constantly communicated with me. The staff was professional and friendly. I would receive a daily text message letting me know what was going on with my car. They did a great job on my repairs. My car looked as if nothing had ever happened after it was fixed. I could go on and on about how satisfied I was. They were that great!

  Daryl Metoyer
3 years ago
I was greeted with a hello and :-) of course you know because of COVID-19 we have to wear a mask(no smile).Service King s lobby looked awesome, with refreshments and lighting. I felt more comfortable about leaving our car in their hands. They also made sure that the rental car company picked me up. Our car was completed on time as promised. They deserve 5 + stars !Services: Painting, Electrical, Body & Trim

  Hector Soto
3 years ago
The staff is very friendly and knowledgeable. The process was quick and easy even when dealing with insurance they took care of everything I just had to get the ball rolling. I took my car in on Thurs got it back by Monday and my car look brand new as if it was rolling off the lot. I highly recommend going here and I plan on coming back for future repairs.

  Phil M.
4 years ago
Amazing work! Excellent customer service. My vehicle was rear ended, and was dreading having to deal with the whole process. Very fortunate to have good insurance to take care of us. We chose this location also because it was conveniently next to a Hertz location.- Roberto did a very great job from the quoting process and was accurate with the time frame of completion.-I was very impressed with the turn around time due to the 4th of July Holiday. They still delivered the estimated time of completion as promised. To be honest, I was hesitant/skeptical of the job they were going to perform due to the provided timeline and fast turnaround.-They gave us accurate updates thru texts and when we called the shop.-When I picked up our vehicle, I was not expecting them to return our vehicle WASHED and CLEANED. I inspected their work with great attention to detail and could not find a single flaw.-SUMMARY: Words cannot describe how happy I am about their work and customer service. Extremely satisfied. I HIGHLY RECOMMEND this repair shop. They do amazing work in a time efficient manner. I felt like a valued customer. Thank you Service King!!! You guys are great!

  Andrew Patrick
6 years ago
Someone hit my car and took off without saying anything while I was at work. Took it here, and as soon as I walked into the door everybody was polite and professional. I decided to let them do the repairs since they have good reviews. And I couldn t be any happier. They did a great job. I highly recommend this place. And also they were very fast. I dropped it off Monday evening and got it back Wednesday afternoon.

  Cory Prouty
2 months ago
I wish I had the energy to explain what's wrong with this place! I'm just glad it's over after 6 months!!!

  Chelsi Sampley
5 years ago
I would highly recommend Service King! I have had factory paint issues twice on my vehicle and both times, Service King did a beautiful job matching the paint. Flavio was very helpful and accommodating working around my time constraints. Karen and Robert were also great to work with. I was extremely happy with the service and quality of workmanship.

  Bonnie Conrad
4 years ago
These people are amazing! They repaired my car quickly and did fantastic work. It was well worth the drive from Chico to Yuba City. Tyler was very helpful and professional. I would recommend them 100 percent!

  Lisa Holliman
a year ago
They have had my car before 9/1/22. And still have it wating leather seat cover. Which they seem to not be able to get and don't try very had to get one either. Don't use themService: Body & TrimService: Body & Trim

  Dillon Englert
a year ago
If you want your car fixed correctly and 100% on time or early choose service king. Tuba city specifically simply because I have not had a car repair at a different locationServices: Tires, Steering & suspension repair, Painting, Auto engine diagnostic, Body & Trim, BrakesServices: Tires, Steering & suspension repair, Painting, Auto engine diagnostic, Body & Trim, Brakes

  Nathan TV
3 years ago
My vehicle was fixed to perfection!! Not only that, they got it done 5 days early!! Customer service was excellent!! I couldn t be happier! They even came in on a day off to get me my car early!!

  Tawni Davis
3 years ago
Terrible customer service. I received my car back with a huge crack in the windshield. They claimed no responsibility whatsoever. I admit there may have been a chip (I don t know for sure though), but I know for sure there was no crack. I understand chips can lead to cracks, but it was under their care when the cracking happened. When we called about it, all they did was become rude and defensive. No apologies at all. We will be going to corporate to complain. I m not usually the type of person to complain and get mean, but when you are rude to us instead of providing good customer service, I will be saying something. So much for Service King.Oh, and even before that...I received no email about the estimate and no calls with updates on my car. I had to call them.FYI. I m a registered nurse who has been working home health through this pandemic. This is my car I use to go to patient s homes. My husband is a first responder with the fire department.

  Jeremy Jackson
3 years ago
Wished i could say more, but i got my 2020 VW fixed in 3 days, brand new parts replaced, Great staff member service, i mean they earned there name, then again they hooked me up with a rental i was more than satisfied, i even dropped my car off with a (slow leak) tire... which wasn t part the accident i had, but instead the leave it or maybe fixed (patch) the tire, they replaced the whole tire and throw away the leaking one which was perfect because i d have to buy a specific tire that s works with my rims which was around $120...so i ended up signing all documents and paperwork at the total of $0....i felt awesome, i even asked to give a feedback because i felt like i needed to. hope anyone reading this, also experience the same service. thank you!

  Tracie Reed
3 years ago
Service King is an awesome shop with great customer service and they do an excellent job on repairs. I have taken my new 2020 Honda Civic there for repairs and you couldn't even tell i got hit. They are the best in town

  Barbara Klabacka
a year ago
We were hit by another vehicle. We took our vehicle to SK Crash and they did a fabulous job fixing our car and the customersercice was awesome!!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Sean Sperry
6 years ago
Did an ok job but had to go back 5 times now and the messed up one of my windows tint then had it fixed with the wrong color and now they going to have it redone but still have lots of extra time wasted. Told my insurance company they shouldn t recommend them any more. I mean should have a truck bed released from them without tightening the damn bolts back up. Never will use again.

  Nelson Machuca
a year ago
It's Thursday July 28th 2022. My truck has been there since May 2021 till this day it has not been touched. So that tells you how that service is. Bad customer service. Will not recommend it at all.

  Stephen Moberly
7 years ago
I've had to visit 3 times in the last 3 months and every time they were really good to me. The last time was something small and simple and it happened a few days after I had gotten my car back and they fixed it for free!! I'd highly recommend this place!!!!