Lexus of Woodland Hills

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  J D
a month ago
We bought a new car from Lexus of Woodland Hills. I contacted Mr. Jay Navard, Fleet and Internet Sales Manager, and he found the exact car that I have been searching at 5 other Lexus dealerships. He is straight forward with selling price and offered a competitive price. While waiting for the car to arrive,Jay kept me updated on whereabouts and best estimated date of arrival. Indeed, after 10 days, I received a call from him to pick up our longed waited Lexus TX 550h plus(dream car). Upon arrival, he greeted us and took us to the car, which is well prepared and super clean. We drove home on new car. We appreciate great hospitality of Lexus of Woodland Hills and want to send a big THANK YOU to Jay for a hassle-free car purchasing experience and for his outstanding customer service!

  Ursula Johnson
4 months ago
I have been coming back to Lexus of Woodland Hills for any issues and recommended repairs quite a few times now. Hector, the service advisor, the technician and the manager take PROMPT & EXCELLENT CARE of my precious 91 Lexus LS 400!! Since my car has been in their hands it s such a joy to notice that she drives smoothly, feels solid, right and tight, no more leaks AND she is much better on gas! I am EXTREMELY HAPPY with the service I receive at this particular dealer! I shall continue to bring my car here because there s more things to take care of to make her be even more reliable.Thank you very much for your time and all your hard work, I truly appreciate that!!

  Sandra Herrera
3 months ago
Friendly service, our sales representative Patrick and Donna were so helpful to make my dream come true and take my new Lexus home, highly professional and knowledgeable, answers all my questions and concerns in a timely manner! Happy with my purchase! Thank you.

  Ursula Johnson
2 weeks ago
About a year ago I came to Lexus of Woodland Hills for the first time and I ve been advised by Hector since.He provided me with a priority list of recommendations for repairs to be made in order to have a reliable and excellent running car again.Every time I picked up my car I could feel the difference in the performance compared to before. A week ago was the last part of the repairs finished which is the biggest difference yet.Driving is truly an amazing experience now. The whole car preforms effortless and sound! LOVE, LOVE IT!!Hector has a broad knowledge of my precious 91 Lexus LS 400 which is extremely valuable to me and I greatly appreciate that!! I can always count on him and the technician without fail! Also, he provides excellent customer service!!In a nutshell: he is THE BEST!!Thank you very much for your advice and all your help!!Of course I am recommending Lexus of Woodland Hills to anyone not just family and friends!

  Schudder s Miranda1111
3 days ago
A month ago I had a great car buying experience at Lexus of Woodland Hills up until my car was serviced for due bill. Technically due bill had one item but before leaving the dealership the day of my purchase detail messed up my paint on my hood. I made an appointment to return and get the two items fixed. When my car was returned after working on the due bill there was certain things on my car that weren't there before. My grill was covered in thick layers of dust that I tried to clean off. In addition my car was driven over 60 miles which I asked for an explanation for the miles and really got no explanation.Sales build such a HIGH standard for customer service but it was evident that after making the sale my other concerns after purchase didn t matter. I made contact with sales manager Gus Briones who initially made contact with me through text messages but Gus never took the time to acknowledge my calls or texts. I spoke to another sales manager Brian Nguyen and he was helpful at first but when I pointed out the other things that weren t there on my car when I dropped it off he dismissed it like it was no big deal like I need to settle for what they can do for me.I didn t go in blazing guns but I did make a 30k plus cash purchase and wanted the things that weren t on my car when I dropped it off fixed. It mattered to me. Plus, I m 3 hours away and had to take time off from work.I dealt with Sergio in service in which with all sincerity he seems pretty genuine and tries to make it right and I am content he doesn t work on my car nor tries to sabotage customer's vehicles in any way but detail and the body shop they take it to does Joe blow work.I got my car back with a full tank of gas and it was detailed but the grill still had hard dust on it and damage now from trying to remove it. I did point it out to Sergio and other things. He offered to take it back to detail but it shouldn t had been on there since that was the whole point of taking it back and getting it done right. There s no way I trust detail and the body shop with my car at Lexus of Woodland Hills anymore.All I want is to enjoy my car HOW I INITIALLY PURCHASED IT with one item on due bill which was getting the rims re-done ONLY. I will be going to corporate and filing a complaint to California bureau of automotive and to other resources needed to make this right.* IN REGARD TO YOUR REPLY FROM 4/19/2024(ALSO ATTACHED PICS OF OVERSPRAY STILL ON AREAS)WOW. I m in disbelief after reading your reply. Now I m getting the guilt trip for damages your service department caused on my vehicle and having to go above and beyond to repair AND had THREE ATTEMPTS to make it right and I still have overspray in areas I pointed out. Not to mention the lies and dismissing your best efforts . Look at the videos! I sure as heck can t make this stuff up. You expect me to be okay with your attempts to make it right but damages are still there. I would LOVE for you to be in my shoes and settle for what can be done. What are you all smoking??? Geez! I still can t comprehend how incompetent your Joe blow crew is and how it s allowed. This is why I avoided going to a corner dealership. I SINCERELY regret my purchase now.The level of trust has failed TREMENDOUSLY with this dealership and I still gave you Gus Briones another opportunity and failed. It s beyond comprehending.I m waiting on a call from a Corporate supervisor but I m done dealing with you guys after this reply. I m pursuing it legally and taking it to the media because I m sure there are other unsatisfied customers.

  Michael Nunez
5 days ago
Brian ( used car sales manager) was fantastic to work with! He is honest, patient and kind! How refreshing !!! He helped me with the purchase of a new Lexus RX Hybrid+ and managed my trade in. I live 70 miles away from the dealership but now I will never go elsewhere to buy vehicles in the future. Thank You so very much !

  Norman Gellada
a month ago
My recent visit to the Woodland Hills Lexus service department for a car recall was outstanding, largely thanks to my service advisor, Maria. Her expertise and clear communication made the process smooth and stress-free. The team was efficient, ensuring my car was quickly and expertly serviced. Maria's exceptional care and attention to detail left a lasting impression, reinforcing my trust in Woodland Hills Lexus for all my automotive needs. Highly recommended!

  Carlos Ruiz
3 days ago
My car s maintenance alert came up and I was immediately contacted by Woodland Hills Lexus to schedule an appointment. I was given the option to call or text to schedule an appointment . This was super convenient for me and the service I received was top tier. Ly Do was friendly and super helpful.

  Dee s
2 months ago
Kammie the sales rep, Arash the Sales manager, Mark in financing and Andy in service are all amazing! We have purchased several cars from them within the last few years and referred many family and friends to them as well. They always make sure we are taken care of! We will continue to do business with them as they truly care about our experience and will go above and beyond to make sure we are happy. Thank you all for your amazing service and continued dedicated help! You are the reason we continue to go to Lexus of Woodland Hills

  Yolanda Saffold
3 months ago
I had a fantastic car buying experience at Lexus of Woodland Hills. Trey made such an impression over the phone, that I drove all the way from San Bernardino to work with him. He delivered a great deal as promised and even though the dealership was busy, the process was easy, breezy as Trey also promised.

  John hierro
4 days ago
This was by far the best car buying experience ever!! Gus and his team were clear, professional, and accurate. As a business owner they helped me tremendously and made this process of buying Lexus a great experience. Definitely coming back!

  Francisco Juarez
5 days ago
I m super happy and it was a great experience signing my new lease.

  Edith Merricks
4 weeks ago
Never walked into the Dealership. I had the best experience working with NIKOLAY . We did everything on line and by speaking on the telephone and texting. By far the best way of purchasing my TX. The best part was when Nikolay personally delivered my vehicle to my home.

  Veronica Olmos-McDonnell
2 months ago
My husband and I had an exceptional experience with our salesman, Mario, during our car purchase process. He patiently answered all our questions, provided valuable insights, and ensured a smooth transaction from start to finish. Thanks to his expertise, we re now driving away in a car that perfectly meets our needs. I highly recommend him for anyone seeking a positive and stress-free car-buying experience.

  joel Weinberg
a month ago
Andy Benson in the service department was outstanding. He delivered as promised and all work was done in excellent fashion. I give this dealership and its service department the highest marks. If you own a Lexus or are contemplating purchasing one this is the place to go.

  anthony co
a week ago
Brought my car in for a regular maintenance. What makes this dealership exceptional is the customer service! My service advisor Brad was excellent! Keep up the grear work!

  Venus Szwed
a month ago
Lexus Woodland Hills took care of my car problem that another Lexus Service center couldn t.The Technician Ceasar is a genius, diagnosed the problem & fixed it, Farah my friendly service consultant was great at triage & the service manager ( sorry can t recall his name) was extremely helpful , arranged everything for me while i was on the phone with him. Great staff excellent service. Couldn't thank you enough

  William F
a year ago
Nikolay was the guy who helped me out and I have to say he was awesome! He did exactly as he said, price was arranged before I drove out to the dealership which was also really nice. He is super professional, follows through with his promises, and a pleasure to work with!

  oliver
11 months ago
They did a good job on how we wanted to proceed with S Class purchase. We drive maseraties so our standards are higher but they tried so hard to make everything work for both parties. Generally we are happy with our purchase. David was a good sale person. They even came to our house to sign the papers which we expected nothing less! Thank you. We and our pup 80lb german shepherd enjoy this fully loaded S class.

  Russ Caldwell
a month ago
I brought my car in for minor scheduled maintenance, and an issue with hatchback that didn t close properly. My advisor sherry did some digging and found out that I had an extended warranty that I forgot about, so the $1200 cost was covered. Thank you. Great service.

  Sam Asra
a month ago
Xavier was not very welcoming. I felt like he and his sales associate were sizing me up and not taking me seriously cause I was looking at the flagship Lexus models.I had to ask like 4 times to test drive the LS 500. And I barely got to drive it.I can more than comfortably afford the top car in that place, I don t appreciate those kinds of assumptions.

  David Parker
a day ago
We are long time customers, over 20 years and an all Lexus family. Excellent service. Shoot out to always on point Andy Benson!

  Artin Stephen N.
2 weeks ago
Lexus of Woodland Hills, and more specifically, Brad S., provides an exceptional and hassle free experience for all my family's Lexus service needs. Thank you Brad, for your generosity, knowledgebase and affable nature. Thank you Lexus management for hiring AND keeping him in staff.

  Zarina Ceniza
2 months ago
I recently came in for my maintenance service appointment. Maria helped me and she was friendly, efficient, and professional. I appreciated her help and patience in answering my questions and clearing up some confusion I had about my car. The service itself was projected to take 1-2 hours, but it only ended up taking 45 minutes. I was super pleased with that. I sat at one of the high chairs inside and another employee passing by (wish I got his name) was kind enough to offer me a bunch of refreshments while I waited. I ve only been with Lexus for 4 years, but I can confirm that this kind of care and attention has been consistent overtime. This extends to their salesmen as well who do their best to fight for what you want - I ve only had positive experiences (special shoutout to Nikola). Lexus WH has always done an excellent job at taking care of me whenever I m in and I m grateful. I can t recommend them enough.

  David
9 months ago
I did a ton of research before finding my car- months worth, keeping my eye on prices and models I was interested in. I ve bought and sold many cars, mostly privately, but there was a newer Lexus I wanted on the lot listed for a very competitive price. I m normally very skeptical of dealerships but this place defied my expectations in the best ways.I worked with Kami primarily and only have great things to say about her, she s awesome, but everyone I spoke with and dealt with made the transaction easy. My trade-in price was very fair, even though I was intending to sell it myself they made it not worth the hassle.When we were looking at the lightly used car I ended up buying, Kami pointed out some curb rash I didn t even see initially and told me they d take care of that, but their wheel repair person had left for the day. I bought the car and didn t get that in writing, despite being a lawyer who should know better, but Kami came through and the dealership was more than happy to honor their word even a month later. I d definitely recommend someone looking for a Lexus consider shopping here because the people are great.

  Jimza Adventures
a year ago
Thank you, JESUS, I prayed about the next vehicle decision and after a long search finally found a great vehicle for me, to also be enjoyed by family and friends. I would like to give recognition to Arash Adel, thank you for your professionalism and patience every step of the way. Great communication and explained everything I had a question on. Loved the no pressure tactics and I feel comfortable to recommend him. This is my first purchase at Lexus and look forward to working with you again. Donna, thank you for the financial assistance on various forms and paperwork needed to be signed. I also wanted to thank Jose (Tocallo) for preparing the car and detailing it to look amazing driving out of the dealership for the first time under my ownership. Keep up the great work everyone who was involved in making this purchase easy!!! - Jose de Jesus "JimZA Adventures"

  Erlin France
4 months ago
Andy Benson, my Service Coordinator at Lexus of Woodland Hills, is by far the very BEST in his field. He is such a wonderful & caring person and goes beyond all boundaries to make sure that you are well taken care of and leaves no stone unturned when it comes to overseeing all aspects of your maintenance and/or repairs of your car. Kudos to Andy for his attentive and care

  Jessica Franz
10 months ago
Best cars, best service and great atmosphere! Dealerships have a reputation but I really felt like what I found here was more honesty, true investment in my best interest and nice staff.Everyone was very personable and patient. Highly recommend.

  Olga Boro
3 months ago
Service was done Sep 1st 2022, i only wrote this review now because they kept calling me to come back.My car was bought here and the previous owner had been taking the car here all 10 years before I bought it. So I decided to continue and I came here for a couple of years for my cars regular service. It was always more expensive than other services but I felt it was worth it. I felt the service associate Peter Marino, really cared and truly made sure my car was in good shape, calling out all immediate repairs needed and those that could wait for now and keep an eye on.My last visit Peter, who had been taking care of me all the previous times had been promoted so I got a new service associate (I think his name was Ly) and with the new person they riped me off $240 and did nothing! They supposedly did the 110,000 mile service and the report came back supposedly all good. My car is not new, there were known problems like suspension leaking, trunk supports weak... All things that had been noted and kept an eye on from my first visit, including pictures . This last visit they obviously did nothing. I didn't get the report until I asked for it and In the report everything magically was all good and when I asked the mechanic admitted they didn't even remove the tires. I mean really, this guy was too lazy to even look at their own service history? And they wanted to charge me an extra $400 to just look into the noise complaint that I had reported.So in the end I got riped off $240 for a simple oil change cause they obviously didn't do any of the other things listed in the service.So really know who you are working with at this service. There was at least one really good service associate and one really bad one.By the way, ended up going to a different mechanic - diagnostic of the noise problem free of charge.So in short never wasting my money again going to this Lexus dealership.

  Negin Yadegar
3 months ago
Warm and welcoming personnel. Mario really did his best to get the deal done. He was very honest, attentive, prompt, knowledgeable and extremely helpful. Arash was Top notch, classy and polite manager who approved the deal in a very friendly way.We highly recommend them to our friends and family.Thank you Mr. Arash, Mario and the rest of the crew for your amazing service