Land Rover Woodland Hills Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jim Dean
a week ago
I ve been servicing my car here for the past few since it was new. I recently had an issue with my 2019 Velar. The service team has been exceptional from their customer service to updates on repairs and quick solutions. Recently I worked with Justin as my service advisor and he was extremely responsive, provided insight and options for my Rover service needs. I highly recommend the department and the team.

  Richard Needleman
2 months ago
This is my second experience here. First was the initial sales experience which was the smoothest and most professional I have had in many years of buying many new cars. The second was for a service recall and I was taken well care of by Mark. He was very professional, and friendly. He knew I was waiting for my car and got me rushed out of there in less than 45 minutes. I cannot say enough good things about this dealership. They are indeed worthy of my business.

  Craig Scher
a month ago
During my recent visit to Land Rover Woodland Hills I was extremely impressed with the service advisor that assisted me. Megan continually kept me updated throughout the repair process. Furthermore, I received text messages and telephone calls from Megan which let me know that the completion of the repair was a top priority! I will continue to recommend Land Rover Woodland Hills to my family, friends and work colleagues.

  st3psp8
a month ago
My first time getting my car serviced. It did take awhile to get in because I needed a loaner but once I got the appt everything went smoothly. Tonya the service advisor knows her job! Did great understanding the issue, took care of upcoming services, got me in and out.I didn t get the gal s name that took care of the loaner car but she was very friendly!Got a text towards the end of the day updating me on what services my car needed.Got a text the next day stating my car was ready! Easy peasy process!The loaner, Discovery Sport, was gorgeous (maybe I got the wrong vehicle ).Appointment for maintenance already set!Impressive folks! Well done!

  Ousmane Diop
4 weeks ago
Very bad experience. Seems like service was overwhelmed. I bought my car with the same dealership while it was in Encino. I always serviced my car with them but today was my worse experience. It took 5 hours for a simple oil chance and every time I ask ask for an update , Joseph Johnson seemed like he did not know what was going on.More training is a must

  Nicole Rubio
3 months ago
I damaged my front tire and rim recently & called LRWH Service Center where Joe promptly took care of my insurance on the wheel and made appointments which fit my schedule. They were busy & he made time for me to make sure that I would be satisfied with getting everything taken care of in a timely matter. The dealership was clean, the crew works hard to get the cars in & out and the service techs value the customers time. I was very happy when I got my car back & I got it back cleaner than when I dropped it off.

  Game Ram
6 days ago
My experience was very nice, excellent building,clean, our sales person very good person, we got a decent deal in our new car... Definitely we will back for our next car

  Asal Monfared
3 weeks ago
I took my car for the service and the representative Tonya took a great care of me by arranging the service to be done on time and explaining the detailed service plan and the price breakdown. I appreciate her positive attitude and help. Thank you

  Melinda King
a month ago
Great experience from start to finish. Easy scheduling and I was able to get in quickly. Justin did a great job explaining everything to me and making certain I had transportation from and to my home.

  Emma Cruz
2 months ago
I recently had a few issues with my Discovery but I must say everything was taken care of and the service department treated me great. They communicated with me constantly and did their best to make sure I was happy the whole time.

  Chris Rabadi
2 months ago
Always a good experience taking my vehicle in to Land Rover Woodland Hills with Joe Johnson. He goes above and beyond to make sure my vehicle is taken care of and reviews the service report with me thoroughly.

  John Ruskin
a year ago
I walked into your new showroom and shop in Woodland Hills to get some plastic screws for my 2011 LR4 and saw the brand new Defender 130. My dream car for decades was the Defender, but the 110 was not big enough for my family. When I saw how huge the 130 was , I knew I wanted it and Alex Calderon started to help me. Alex was the nicest and most wonderful salesman I have ever worked with. He truly cared about helping buy my dream truck and getting everything taken care of to make me happy and satisfied. He wasn't pushy or trying to just sell cars , he seemed more interested in making sure I was happy , got a fair deal and everything was taken care of as quickly as possible. I drove out of the showroom a few hours later to take my family away in our new truck and now live this vehicle more than any I have ever owned. Alex checks up on me to make sure everything is great and set me up with a rack / ladder set on my vehicle a few days later. I brought two friends in to meet him and to also buy new Defenders because I told them he was the best ever.I couldn't be more grateful to Alex Calderon at Woodkand Hills Land Rover. He truly made a dream come true for me.

  Jennifer Dugan
3 months ago
Joe at Land Rover Woodland Hills was very professional and nice. He was able to get me in quick for my car to be serviced. Highly recommend Joe for your service guy and this Land Rover for your service needs.

  Susan Opas
3 months ago
Quick to set up appointment. We re ready when I arrived. Technician listed potential problems which the agent informed me of but didn t pressure me. Follow up appointment set, car arrives to take me back to the agency.

  Jonathan Klay
3 weeks ago
Great service from Tonya, she helped quickly & professionally with my request. I was in & out of there less than 2 hours for a tire replacement.

  Alex Barredo
4 weeks ago
Mark at the service department was on point! Follow ups and presenting everything clear and proper.. even delivered the car back to me when done! Great service!!

  Valerie Kane
2 months ago
Robert at services is THE BEST! Always handles everything properly. Communication at the highest levels and makes sure you are fully taken care of. I extremely appreciate him.

  Robert S Beadle
2 months ago
Tonya was able to get my car in and fixed asap. They did have to keep it overnight unexpectedly but the communication was good.

  Michelle Kajan
2 months ago
Land Rover Woodland Hills always takes great care of me and my car. I highly recommend them!

  Jenil Desai
2 months ago
I my service adivsor was Joe. Really wonderful guys help you a lot and gives you best adivice. Thanks joe you are a champion.

  vasken samuelian
2 months ago
Great Customer service, especially by Mr Mark at the Service department, and Mr. Bijan at the Sales department.Definitely I'll be back.

  Scott Finlay
9 months ago
Worst service experience ever with a new vehicle. Strongly recommend against using this dealership s service. Bought a RR Sport, a piece of trim fell off a wk later. Immediately brought the vehicle in to be repaired. 2 trips later, 5 phone calls, poor follow up and communication, 3+ months later, it still remains unresolved. They ordered the wrong part . The reality it their customer service and expertise is awful. Stay away.

  Angela Green
2 months ago
Tanya in the Service Dept. was super helpful, informative and patient in breaking down the pricing for my brake service.

  Bulgari2224
3 months ago
Well I wasn t there for service but to buy a car. Very please with the service and and how welcoming I felt

  noel Chavez
3 months ago
Great service and excellent customer service informing customer with status and progress of work being completedAlways satisfied with the team I been a customer for over 6 years now no issues no complaints

  Thomas K
2 months ago
Worst service center. Lazy staff don t even get up to help. Huge company owns them so staff simply don t care.

  Stacy Weiss
2 months ago
Fantastic. Very nice. Efficient. Easy with arranging a ride after the car was serviced.

  Debbie Ann
a month ago
Always going the extra mile for me. Excellent service, thank you! x

  NOT REAL ART World
a month ago
Joe is fantastic. He always goes above and beyond for me. Thanks Joe!

  M. Ryan Khosravi
3 years ago
I had an appointment at 8 am.I made my commitment to be there on time and noticed that no body is ready to take care of me.I had to wait another 20 minutes to start paperwork. I just reminded them that I had request a ride but surprisingly I was informed that their ride is not available for another 20 minutes. At this time I decided to leave the service department since that was enough to tell me that they are not organized neither on or to overbook the clients and can not be on time.That is not the meaning of appointment to me. Appointment means that both parties should be available to fulfill their discussed commitments on a timely manner.You should not make an appointment if are not capable to provide the discussed and requested service or just go as first come first serve when you are not ready for that level.