Les Schwab Tire Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Guardian 452 (Ralph0)
2 months ago
I got a flat in Fort Bragg where there ARE no tire shops on the weekend. I drove 35 miles to this Les Schwab. They were very busy but Paul was sympathetic & when I told i had already made an appointment for new tires at home knew he even tried to find a used one to get me home. He had none. I decided to get a replacement set. Due to the number of people ahead of me I was worried I would be stuck there overnight. It was a long wait but he assured me that they would be able to get me back on the road that day. I left at 10 min to 5! Good service decent price

  Low Down
2 weeks ago
Les Schwab in Willits seems to work for me.After 2 sets of light truck tires & other services, the experience has been fair.Sorta like automotive shops that give you " Out the Door" price before starting the work order.

  Richard Bowers
4 months ago
This place used to be the best around not sure what happenedFirst time this year I went in with my 2007 Tacoma asked for a full break and suspension inspection. Called 20 mins before closing and was notified there was nothing wrong with the breaking or suspension system other than an and light that dealership would have to check?!Full story 2 months previously I went in and was told I needed new front struts and rear drum breaks I never replaced the struts or drum breaks in that time how are they magically ok and not need replacing?Since then I removed the sway bar and end links for bushing replacements they did NOT even notice the swaybar was completely missing off the truck??!! Last thing the TPS sensors are bad and needed replacing also.I went in with full expectation to have them replace sway bar bushings end links rear breaks struts tps sensors and anything else may have been warn.I am extremely convinced my truck was never looked at.This was only #1Next I called requesting a quote on a set of 34/10.50 R17 tires I was laughed at and asked if I was sure that was even a size??!! At a tire shop none the less. So then I asked about a 285/70R17 I was laughed at once again and told they are back ordered and can not get them at any point ever? The stock Jeep rubicon tire size can t be gotten?!

  Amy Thompson
7 months ago
Best customer service and nicest technicians I ve ever encountered. Had issues with the wheels on our vintage camper on our way to go camp. They fit us in, swapped out the bent wheel with our spare, swapped the tires and didn t charge us a penny. They also helped us understand what we needed to buy when we got home. Highly recommend this place!! Would go here regularly if I lived closer :)

  Herbie Hatman
7 months ago
Got a flat while traveling and decided it was time to replace the tires. We were on our way to a wedding. Made an appointment online and called just to make sure they had our tires in stock. The person on the phone curtly told us they didn't make same day appointments. We decided to try our luck. They had the tires in stock and took our car into the shop right away. Said it would be about an hour. Fast forward two hours, and we were still waiting. They didn't apply the advertised discount for getting all four tires.

  C
7 months ago
My husband went to town from the mountain on several shredded tires.A week after replacement of very pricy m/s tires we already have an issue with one and woke up to a flat. He called and was told to come right in to be taken care of. Mind you we have one vehicle, 3 kids and it s an hour and a half drive. Upon arrival the best they can do is patch the tire and it will take an hour and a half it s been over FOUR hours and he is still sitting in the waiting room. This is unacceptable. And if a tire is a week old and flat I want a replacement, and with a 60,000 mile warranty it should be replaced! They told us you need to pay for a new tire for a replacement what. Not to mention my husband asked for the bathroom and no one let him know where it was or if it was okay for four hours. Where is the human decency here?! What horrid customer service and treatment by the manager Mitch and team.

  Brandonl Ellis
8 months ago
Don t waste your time, go across the street to Nor Crawl. Pulled into Les Schwab on the way home from the coast with an almost flat tire (picked up a screw). The lady at the front desk was incredibly rude! I ve been a faithful Schwab customer for 25+ years and have NEVER had such terrible customer service. She said it would be a 2+ hour wait. We didn t waste our time, went across the street and received friendly, excellent service from the guys at the local tire shop! We were back on our way in no time.Don t waste the stop for rude, awful service at Willits Les Schwab!

  Aubrey Aublaw
5 years ago
I stopped here because I got a sidewall puncture on an old tire on my old truck. I was trying to drive all the way to Tri-Cities Washington and Les Schwab pulled a rabbit out of the hat and helped me by changing over some spare tires on to the rims that fit my truck. They had me on the road again quickly. Their staff was very accommodating and got the job done correctly. This old truck has some quirks and the staff there were well prepared to deal with it. Thank you all so much, you allowed me to get home in time for Christmas.

  Jo Demes
6 months ago
In early September I was on my way to Ft. Bragg. I was 6 miles from Willits when my car started making a loud clunking noise which increased with speed and alarmed us! I pulled into Les Schwab in Willits and a very nice young man named Jack greeted me and drove my car around the lot, he agreed I had a problem. They put the car up on the rack to check it out. In just under an hour, I was back on my way. An inner fender shield had turned loose and was rubbing the tire. Collin checked me out and with no charge. Just want to give these young men a thank you for being so polite and helpful. I highly recommend Willits Les Schwab.

  Sabelle Meaddowes
11 months ago
These guys fixed the front brakes on my '85 F150 for my daughter, in the middle of her trip. Even though they were sent the right part- they went the extra mile (all the way to Santa Rosa and back!) to get the correct part to get her back on the road - instead of waiting for the company to deliver it the next day. The day she left, she had to return though. She lost a tire on the trailer she was towing! They managed to find a rim and tire for this ancient, industrial strength trailer, and got her BACK on the road, again! Thank you, everyone there, and especially PAUL. You were so patient with us!

  Wanda Wilson
a year ago
The gentleman that put air in my tires was very helpful, and he treated me with respect, and was very informational he informed me one of my tires may have a slow leak in which he was correct, I had to change my tire two days after I arrived at my destination. Les Schwab Tire Center is my go to tire place.

  Mysti Duncan
a year ago
Have an account with Les Schwab. They are friendly, they put up with my endless questions about car care, suggesting ways to better care for my car. Offered to rotate tires, a free service and seldom requested. I travel a lot so I have my car thoroughly checked before each trip. If my kids need something done I am able to okay Les Schwab to put it on my account from whatever state m I'm in. Making payments can be by mail although I prefer online or by phone. I swear by Les Schwab in particular Les Schwab in Willits, Can.

  Trent Patterson
3 years ago
I was passing through on my way to camp over the weekend in the CA redwoods, when I noticed a flat; quickly pulled off and arrived here. Without an appointment was in and out within about 1.5 hours. Thank you for the generous service on my specially manufactured tires with acoustic foam. I appreciate your work and up-front information to make sure I knew the issues that I may encounter at other less-versed tire service locations!

  C-word
7 months ago
Friendly staff, quality service when it comes to basic oil changes and tire rotations.

  Jasmine Griesemer
a year ago
Literally thee worst shop ever. We arrived at 2pm and did not leave until 5:18pm and it was not busy at all. If there was another shop open in that area I would have gone but since I was just passing through it was my only unfortunate option I regret spending my $800 there . No to mention I had my newborn with me and the lobby was about 90 degrees and he was very uncomfortable so we stood out side , I felt very second class.

  Sage Miller-Martin
3 years ago
You guys do decent work, but I have never had a friendly experience here. The employee's I have interacted with haven't listened to what I actually want, they have pushed their own agenda. The non interest in my satisfaction makes me not trust this place (i.e. when they give me a quote I feel they are trying to make the most money off of me they can). If you just want new tires, it's a good bet, but if you want a trusted mechanic I would look elsewhere.

  D Rutherford
2 years ago
The staff that work here specifically the young lady behind the desk was also helpful and kind. The gentleman Miguel who checked out my car and chatted with me after was very helpful and exceptionally kind as well. Good people work here.

  Sunil Tilokani
a year ago
I was driving down from Portland to SF via HW 101 with my family and my car broke down near Willits. Rear brake pads completely worn out due to a bad caliper. Got my car towed to the Les Schwab Willits - they promptly looked at it to diagnose the issue and ordered required parts. Next day, the calipers and brake pads were replaced and the car was fixed by 10am. They are extremely helpful and honest. My initial estimate had replacement cost for rotors as well, but when during the service they found that the existing rotors are newish, the service-person just rotated these and my total cost came out to be 300-400$ lower than the estimate.Highly recommend this place to folks looking for auto-service around Willits.

  Ray Roden
2 years ago
If I could have given them 6 or 7 stars I would have. They rescued us on the highway, with a flat on the trailer. Put on the spare and then we went to their shop, where the got us a new tire. We were back on the road before we knew it. Great people! Can't say enough good things about them!

  Vicki Hale
3 years ago
I pulled in here because I had A low tire & I went everywhere trying to find a place to get air, & either they didn't work, or it took my money & then didn't work, or they just didn't have any! So I pulled in here & the nicest girl came up to me & asked if she could help, I said I need some air in my tire, she said sure pull up here & I will help you, not only did she check the low one, but she checked all 4 of them! I asked here how much did I owe, & she said you owe nothing, it was my pleasure to help! Now how nice was that? Great job Les Schwab in Willits! Thank you very much!

  Christopher Evans
5 years ago
I would highly advise against maintenance here. I recently spent over $2300 on new suspension components, tires and labor, and 2 days on the alignment rack. After bringing the truck back in multiple times complaining of play in the steering and pull to one side, worse than before I had brought it in, I was reassured everything was great! This turned out not to be the case when less than 2 weeks or about 1,000 miles later, the components that were just inspected and worked on malfunctioned on highway 101. This sent us into a slide, scraping and bouncing until a hault. Luckily my girlfriend and I escaped without physical injury, and managed to avoid doing any other property damage, but the truck is now sitting in a tow yard with thousands of dollars in damage, and absolutely no help whatsoever from Les Schwab. At this point, we are just so incredibly fortunate this didn't happen somewhere else, as we may be dead now, with no ability to communicate our story.For those reading, please, for your own safety, do not use this store for alignment or suspension work. Good luck in your search for honest, good service, you surely will not find that here.

  Amo
7 years ago
These guys are great. We called because we had a flat. We were over an hour away. We made it literally as they were closing. Turned out, the tire valve was broken and they fixed it very quickly. We had our own Les Schwab adventure story that day.

  Fishkiller Miller
a year ago
Went to nor crawl tire shop across the street in willits California waited a half hour for them to tell me they cant seat the bead on my harley davidson tire on my rim. I went to les schwab all he said it needed was filled with air asked me how much pressure i wanted he was done with it in less then 2 minutes. ##les schwab in willits California rocks##

  Sandra Walker
4 months ago
The people that work here act like they re permanently on their period

  Lana Hough
5 years ago
We had a flat tire on 101 in a rental car that had no spare and had to wait two hours for AAA tow service. Our car was towed to les Schwab tire center and they very quickly removed the tire fixed it and did not charge anything We are out of towners and they were so very nice. A special thank you to Mario. Five stars to them all..

  Otto Coelho
5 years ago
Went in on July 3rd in the morning and was greeted by signs on the doors saying that they were not doing any oil changes for the rest of the day. So I tried again on the 5th. Same story. I went this morning and was told that they would pull it in "in a couple of hours." I was prepared for that. I had coffee, a book to read, and my phone.While waiting, I saw people come in after me and leave. I do not know what they were having done. One gentleman came in with a tire issue and was out again within 10 minutes. He said "thanks for taking care of me so fast" to the lady who checked me in as he was leaving. I'm sure the other people was waiting with me appreciated the good service that he recieved along with me...At the four hour mark, my car was right where I had parked it this morning. I just asked for my keys. They were handed to me with a "sorry about that." Well, that doesn't really cut it. If they gave a tinker's dam about customer service, they would have spoken to me a bit closer to the two hour mark and told me that they were running behind. Had I known that it was going to be more than four hours before they even pulled my car in, I could have decided what to do at that point - whether to leave, arrange for a ride home and back, etc.I think I'll look elsewhere for my automotive needs

  Nic Dean
7 years ago
Fantastic service! Got a hole in one of the tires of my rental car, and Hertz reps spent an hour on the phone with me trying to get me to tow the vehicle.Popped on a donut wheel, brought the car to this location, and Les Schwab employees patched the old one good as new!! No upsell, no games, just great customer service. Thank you!!

  Sonja Lewis
3 years ago
In Fall 2018, I was trying to buy a home and get moved from out of state, before winter. I was hearing a persistent noise from below the engine in my well-maintained but old Subaru, and stopped at Les Schwab to see if they had time to drive it 'around the block' to see if there was a problem in front axle. They made time for this, said it was NOT in the drive train, and sadly, was probably a major engine job. It made a huge difference to get their warning, so that I could get a 2nd opinion (who agreed with Les Schwab) and buy another car before I met with realtors--and, to decrease the $$ I'd be able to spend on the house.

  M C
2 months ago
Always super friendly and helpful, thank you!!!

  Shannon Rosati
2 years ago
GREAT SERVICE! Toyota (in santa rosa) screwed me today and put a tire on with a leak. Luckily I made it and Les Schwad not only was able to help asap but they were able to fix the tire and did it for free! I'm just upset that I forgot to tip! I'm so sorry guys!!! Next time, I will be back! Thank you all so much!