CARSTAR Yokum's Body Shop

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Teri Aparicio
a month ago
I m giving Yokums a great review. The staff has been truly amazing and helpful. I feel they have performed excellent work on my car repair. They have contacted me during the repair process and the final repair looks like original condition. I m extremely pleased with this business and would recommend to anyone.

  Gloria Bruce
a week ago
I was very pleased with the service at Calstar Yokum. The people were friendly and helpful. My car looks great after they repaired it. I would definitely recommend them as a body shop.

  Jotham Ford
3 months ago
I had a great experience here. When I told the guy on the phone my situation, he was super friendly and they were even able to pick up my car the same day I called less than an hour before closing! Unfortunately my car was deemed a total loss by my insurance but I had a great experience here.

 
a month ago
I had a rear bumper repaired and they were inefficient and delayed me for two weeks for $four thousand . They neglected to send me back to have it filled.

  Marilyn Bruder
2 months ago
Excellent customer service.quality work!very happy with the work done on my car. Well done! Thank You Carstar Yokum Body Shop.

  Francisco Villegas
a month ago
Hahaha that's funny how they got good reviews when this business refused to even send the pictures to my insurance that they took of my car. I would rather drive anywhere else and give some one else my business.

  Ana Cox
4 months ago
Excellent customer service. Handle communication with my insurance, Geigo. Did a beautiful job on the repair. Thank you.

  Martha Alonzo
8 months ago
Oh where to even start . I took my car into Carstar to get the bumper and handle fixed . They called and told me it was ready I drove down from Hopland only to be told that it'll be ready and another hour or two . Then when I got my vehicle on the second day one of their repairs which was my door handle completely fell off to which I saw they simply super glued it on . I immediately called G&C and they were able to look at my car immediately . They ordered me a new handle and fixed it promptly. Carstar was no help wouldn't return my calls regarding this. While I was waiting to pick up my car there at the office employees were fighting management was not helping or getting involved it was a very uncomfortable unprofessional place to be . I suggest skip the hassle and just go elsewhere.

  Amy Fox
4 months ago
These employees are on top of things. Well kept shop, hard working people, and we especially liked Larry.

  Sarah Dendy
6 months ago
Excellent service after my car was backed into. They made sure I got my rental and kept me informed through the whole process.

  andrew akin
2 years ago
I give them a 10 very nice to work with Brian,they are extremely polite and no pressure. They fixed it like new,I went the shop in UkiahService: Body & TrimService: Body & Trim

  G O
2 years ago
I want to say I had a wonderful experience with Yokum! They were prompt, courteous, and communication was extraordinary throughout the entire procedure. Never left in the dark. All done right on time! They as well went the extra mile by cleaning and shining the entire exterior and interior. My car looks the same as when I bought it 6 years ago. Very happy and pleased!I would recommend highly to anyone.Thank you Brian and staff! Services: Painting, Body & Trim

  Erin Dore
2 years ago
Brought my car in for some body damage. From the start I had nothing but a positive experience. They handled all the insurance paperwork, lined me up with a great rental car and had the work completed within a week. They also washed and detailed my car before I picked it up. Both ladies working behind the counter were awesome and super helpful. I would recommend this place to anyone!Service: Body & Trim

  Annette Campbell
9 months ago
Thank you Larry ! You are such a blessing , walked me through an important decision with my insurance ! Got my car back , lol I'm So Smazed , good job on my car , can't tell a deer head went through my Grill !

  Matt Patereau
2 years ago
Yokum s is great!! They repaired the tail gate on my 2021 Ford, Velocity Blue in color. Very difficult to match! My pickup had only 2,700 miles when I damaged the gate. So, I was going to be very particular about the repair. When I got it back, it was as if nothing ever happened! Color match was perfect, fit was perfect and paint quality was perfect! Amy, in the front office, took great care of me and delivered on every promise with flying colors! She made the entire experience wonderful!Services: Painting, Body & Trim

  Jason Hodges
2 years ago
They done an estimate on my car after I got in an accident for State farm. They were very polite and made me feel at ease. They text me n kept me up to date on what was going on through out the entire time. I would recommend them very much!

  William Smith
a year ago
I dropped a motorcycle fuel tank off at Yokum autobody about 1 September for a estimate to have a dent removed. The estimator was not in so the sweet young lady at the desk accepted the tank and said she would call me on Friday 2 sep. The call came in. They wanted $1,000.00 to remove the 2ish inch dent. Then told me they will not re-pen stripe the tank. I told them to go ahead with the job. I just want my bike back up and running.I thought about this all weekend. On Tuesday 6 sep I was there when they opened. I asked if they had began the repair yet. The answer was no. So, I took the tank and cancel the job for them.That same day I took the tank to G & C autobody in Ukiah. They don't do motorcycles but they sent me to Mendo Customs.I went to Mendo Customs (in the same parking lot). When I walked in all I see are pickup trucks. I thought no way these guys will do this. A guy named Uri Rodriguez approached me and we spoke about what needs to be done and how exactly he does what he will do. When I left I also left my fuel tank.Mendo Customs will remove the dent, repaint the entire tank AND add in some metal flake then re-pen stripe it by hand and clear coat it. Said he could have it done sometime next week.The charge? .... Are you ready for this? $600.00.THANK YOU YOKUM AUTOBODY FOR BEING OVER PRICED WHILE OFFERING LESS THAN STANDARD WORK.Yokum is also responsible for my pickup truck paint and spray on bed liner. Supposed to have a lifetime warrenty on both. While I was there I asked about getting a really nasty paint run removed from the inside of my right passenger door and my spray on bed liner is chipping and wearing in such a way as to show a different color along the edges and terribly on the tailgate inside.I was told I need to provide my reciept. I said I should be in your computer. I was told they dont have anything on their system older than 3 years old.I will find my reciept and take my truck back to them.Once they are done, so am I.I WILL NEVER AGAIN USE YOKUM AUTOBODY FOR ANY REPAIR WORK!

  Diana Zielinski
a year ago
Wonderful shop and employees! They handled the insurance paperwork - all I had to do was sign. The bodywork and paint was done to perfection. Can t thank them enough for make a tough job so easy for me.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Barb Ivy
2 years ago
I had an amazing experience at Yokums. They kept me updated on the repairs along the way. The staff is friendly and professional. My car looks brand new like it had never been damaged! They even detailed it before I picked it up! GREAT work!!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Catherine Hill
2 years ago
From the start the service was first rate. Most my conversations were with Jamal and I have to say, what a likeable, kind, thoughtful and very helpful young man. I appreciate the respect and care I was given and updates throughout the entire process. I would highly recommend them in a heartbeat!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Maria Globus
2 years ago
While near our small cabin near Branscomb, we had a deer run suddenly across the road and into the right front of our 2021 Subaru Forrester. Even going at low speed, the damage to the plastic front end was dramatic and we were worried about the aerodynamic vibration and additional damage on the 1300 mile trip home. After waiting for over 24 hours for help from our insurance company, we heard about your body shop and drove to Willits.In only 15 minutes, two wonderfully friendly and knowledgable young ladies and a superb young body mechanic had a sturdy repair that would get us home and a passenger side door that would open.If you have any need of auto body work or the other services these fine folks can provide, you have our most enthusiastic recommendation to give them a try. You will not be disappointed and will meet some really nice folks in the process.Thank you Heather, Amy and the fine young mechanic.Maria and Scott, Albuquerque, NMService: Body & Trim

  Pam Shilling
2 years ago
CARSTAR is simply fantastic. They are friendly, informative and extremely professional. My car looks as incredible as the day I bought it. The repair took a tad longer than I expected, but it was definitely worth the wait. I couldn t be more pleased. If you want quality on your repair, don t hesitate to go to CARSTAR.Services: Tires, Steering & suspension repair, Painting, Body & TrimServices: Tires, Steering & suspension repair, Painting, Body & Trim

  Ashley LaMastus
2 years ago
I had my car towed here to have work done but still dealing with insurance issues. When speaking to the owner over the phone, he told me he would only charge me towing plus 2 days of storage until the insurance pays for it. So someone went and picked it up for me, not knowing how much he was supposed to charge. Well, he told me it would be almost $800 for towing 1 mile away, but charged them $1200. He also said I owed two days of storage at $100/day. He charged them for a whole week!! So to have my car taken off his property to have the work done elsewhere, he charged $2600, which still didn t add up! They are crooks and I ll never support their business again. His word didn t mean anything to a local! Also, the owner released my car to my friend that picked it up without even getting my permission, my $40,000 car! He didn t even call me to confirm it was okay, just let them walk in and ask for it!! I wouldn t trust these guys with your property. And the lady at the counter that I talked to heist time I went in was very rude.

  Aldo
a year ago
My girlfriend hates camping more than anything in the world and we were invited to a festival wedding. We rented an RV. We crashed that RV. We limped it into this shop and the owner bent over backwards to help get us back on the road in less than an hour. He was more than fair with the price and super nice, two things you don t always get in small towns when the shop knows you don t have any options. 10 out of 10 would recommend this shop. Thanks Jeff!!Service: Body & Trim

  Kaila Ford
8 months ago
Two factors make a business worth going to. 1. Quality work. 2. How the employees are treated by management. Both are terrible Unfortunately.

  Angie Murphy
5 years ago
We are currently living in Ft Bragg and it s DEFINITELY worth the short drive to take your car to Yokum s. My husband had been waiting for 6 weeks with a repair shop in Fort Bragg, they kept delaying the repair (he got rear-ended). We took his car in to Yokum s for them to just take a look/let us know when they could get started and they took his car that day and provided a car rental. The repairs look great, it took longer than expected but it s not their fault there was more damage than was realized. The car looks great. Professional and friendly staff here, I highly recommend. Take your car to Yokum s!

  Alexandra Pinto
2 years ago
I had a great experience! My car was ready earlier than expected, and it had been cleaned. The repair to the body was perfect. It was like it never happened. Amy was amazing, extremely professional and very friendly staff!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Jennifer Van Gelder
10 months ago
Folks at Carstar were fabulous when helping me navigate a sudden broken car window. Fast service and great care; they even brought the car to me!!

  Roni Mackey
5 months ago
My car looks brand new. And they even detailed it

  Amy C
2 years ago
They were so professional and communicated well. Also, they had a great rental car ready and waiting for me. I really enjoyed my entire experience.Services: Painting, Electrical, Body & TrimServices: Painting, Electrical, Body & Trim