Vicrez.com

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Johnny Mac
3 months ago
Absolutely awful company with awful products, and even worst customer service. I'm filing a BBB claim today. As short as I can make his; In Nov 2023 I ordered a hood, Bumper cover, Grille assembly, and LED fog lights. The hood was damaged inside of the box, and the bumper cover and grilles were just thrown in an empty box with zero packing. I rejected the hood, complained about the bumper cover and grill being beat up, and notified them they did not even ship me the fog lights. Through 3 more failed shipments, and making me wait nearly a month for their multiple lost shipments, I finally had all the parts in late Dec of 23. The body shop then went to install everything and the nightmare continued. The fog lights are not LED, they are falsely advertised incandescent light bulbs with removable cheap H11 bulbs. The hood is so malformed and flimsy that the scoops don't fit, it literally flexes and shakes in the wind, and feels like it'll bend in half with one good slam. The bumper cover is dreadful. The gaps and edges are so awful, they don't even have material there to meet the fenders. The grille doesn't fit the bumper cover, but not sure which is the culprit. The hood to bumper cover gap is raised over a half inch. The product is complete junk. I filed a paypal dispute after contacting them numerous times with no help. They are now supposedly telling paypal they refunded my money....which is impossible, b/c there's no refund on my paypal history. When I did call, the dozen times, I got employees working from home, with yelling kids in the background. This is the cheapest of the China replacement parts you could imagine, sold under the guise of a reputable company. You have been warned. See my pics, and expect nothing more.

  Andrew Dinu
2 months ago
Terrible company, terrible customer service. Received 2 damaged products (unrepairable) but the company has refused to do anything about it. For 4 months they have been telling me they will replace it or refund me the money and nothing has happened. Every week I follow up and all I get empty promises that something will happen soon. I am out over $1500 with 2 junk items that I now have to pay even more money to dispose of.Stay away from them as it seems I'm not the only one with such terrible experiences.

  C James
3 months ago
Worst customer service ever. Purchased a hood for over $1000 from this company that arrived damaged. Company stated that I needed to send photos which I did. They then said that they would need to file a claim with the shipping company. It has been over a week with no resolution which could take up to a month based on what they've told me. Paula a lead there will no longer answer my calls and her reason was she is busy with other customers. They did offer me 10% to keep the hood which was declined because of the amount of damage. The repair would cost at least 400 600 to sand dent removal and paint. Overall a terrible experience with Vicrez. I will never purchase any of their products again. Read some of the reviews before you purchase from them and you will understand why.

  Lorenzo Holguin
7 months ago
DO NOT PURCHASE ANYTHING FROM THIS COMPANY!!!!!!!!I purchased a Forged Carbon Fiber Redeye Spoiler. It showed up to my house damaged. I immediately requested a return/replacement. Someone named Larrisa emailed me back right away. I have submitted countless pictures and everything they requested. I requested an update as was told that i have to wait for them(Vicrez) to submit a damaged claim to FedEx. I have submitted damaged claims to FedEx and UPS on my own and gotten them taken care of way faster. I feel this company just says they submit claims but never do. Clearly because i am not the only one who is going thru this same situation. Its all right here in the reviews. These action clearly show this company should not be in business due to their history of extremely bad customer service. I will also be contacting the BBB Spent almost $900 on a broken part i cant even use.

  Bill Sturgis
2 weeks ago
The worst place to order anything terrible customer service. I ordered a carbon fiber hood from them, It arrived to me, shattered like a forklift, crushed it. I sent them photos and asked for a refund, and they told me to live with it because it was still functional. Vicrez is the Most Dishonest crooked place to do Business with.

  D Martin
a week ago
So I bought some rear diffusers for my c7 back in November 2023. I live in Canada and it was winter so I stored them at my storage. A couple weeks ago I dropped them off at the shop to paint and install them my guy said they were so pitted and uneven and had to spend a lot of time fixing them. So I contacted Jorge at vicrez and was asked if I had pictures and unfortunately I didn t because they were at the body shop. He said warranty won t cover them because it was past 30 days. If I know the quality I would have spent less for better product like EOS. Or spent a bit more and got Ivan tampi. By the time I saw these at my door I was $1200 cad deep. Never again! please do your research before you spend the cash. They are heavy too like 11 lbs. sorry for the long review but I want everyone to be aware. Ps. Jorge knew I was a man and called me madam

  Dean M
4 days ago
Bought gloss carbon rear diffuser for Dodge Challenger. Part had to many defects to mention, plus did not fit. Had to pay outta pocket to return trash product. Stay clear of this horrible company, there is no quality control and when you return their terrible product they will hold your money hostage for weeks! Run from this company.... RUN!!!!

  Steven Reavis
8 months ago
Trash customer service tried for 2 months to resolve a damaged spoiler caused by vicrez's negligence in shipping. They packed the spoiler in a box that was too small for it, then proceeded to try and extend the box with tape and more cardboard. Result=damaged spoiler on arrival after UPS booted it around. Then call after call and pictures were provided, they wanted "better pictures." You be the judge about that as I uploaded some photos. No one every did anything about it just wasted my time. I don't recommend and will not buy from again.

  Zach
5 months ago
Bought a Widebody Kit in June of 2023. Never received the tires I added onto the order ($1014.99). Began inquiring about the tires in August. Called approximately 2-3 times a month about this and kept getting empty promises they would be shipped in the "next few weeks". Now it is November and I have been demanding a refund for approximately 3 weeks. They promise over and over again it will be processed once "the billing team gets back from lunch" promise after promise, still no refund. This company is a joke, they absolutely do not care to make good on their promises and I HIGHLY DO NOT recommend purchasing from them as they clearly don't stock items they sell. Not to mention the body kit pieces were DAMAGED, however I did not raise concern as my body guy was able to fix them. Will be pursuing legal action regarding the money they have withheld on the tires.

  Stephanie Baker
2 weeks ago
My nephew recieved a new hood for his car that he has saved up for , for a while. When vicrez delivered the hood it was shattered. Vicrez has been horrible to work with and won't replace it. I would NEVER order anything from them especially if you can't back your product and take responsibility for it. How can you trust a company like this? Where is your dignity?

  Marcus Natividad
a year ago
I'm extremely upset and so disappointed with this company! I waited for this order and was told they have lots of stocks in Whittier California of the front front lip I ordered. I waited for a week because it came all the way from Oklahoma and not from here in California. I had it delivered to my cousins house bec he will be installing this to my car. I left work early just to have it installed at my cousins house and my cousin also had to take off From work just to do this favor for me. Come to find out, there were no hardware or no screws inside the box!!!!! I was going to buy it myself from my own pocket bec it has to be installed today so I called their customer service Diana and Emailed their priority group name Benjamin and also messaged them on instagram bec I needed to speak to anyone who can only tell me the exact types and measurements of screws I need to find for this specific lip. Customer service name Diana tells me that there is no one who can help me at 4:30 pm on a Friday. This is a successful company and you will tell me there is no one who can tell me what exact screws and sizes I need for this lip! Not only sending me this product with no hardware screws, but also to find out no one is available from anywhere and from the warehouse who can help me to tell me what kind of screws I need! I had to waste my gas and travel to my cousins house in traffic and miss pay from work for this and to know that no one can tell me this simple information I need from this successful big company. I'm sure it's not Diana's fault, but for gods sake, when you run a big successful company as such, please have a customer person or anyone from the hardware or Warehouse department be available when customers needs important information specially during business hours!Marcus Natividad

  Ian Pilcher
2 months ago
Ordered a set of mud flaps for my BMW M3 (G80). Came with no instructions, and all Vicrez were able to do was refer me to a video showing installation on a Dodge Durango!Flaps were basically just pieces of plastic, leaving it to the customer to somehow determine the correct location to drill holes in the flaps. I.e. no template, markings, or anything else was provided. Despite the claims on their web site, I do not consider these to be usable by a normal consumer.Returned the product, and Vicrez charged a 15% restocking fee that is not mentioned anywhere in their return policy.Definitely a company to avoid.

  C Bvrroni
10 months ago
Recently purchased mudflaps for my 2022 durango and they did not last more than 2 months . It looked great but They cracked from them touching the parking blocks . Save your money and just get the factory mudflaps that can take any condition or weather .

  Angel Gonzalez
a year ago
I ordered the hellcat bumper/wide body kit for my challenger R/T and I couldn t be more pleased with how everything came out, and how fast everything was on vicrez end as well as customer service. Best place for car mods hands down.

  Osvaldo VAlencia
a year ago
I order my splitter few years back like 2 to be exact and is still going! Makes my truck look way different in many good ways really appreciate you guys! Pretty soon una need to get more parts to keep going with my build!

  DJ Hargrove
2 years ago
The product I ordered from Vicrez was the Hellcat Fenders for a dodge Challenger. Shipped and received on time. Overall happy with the product. I do However recommend bonding the products to the car as the 3m tape they provide is not close to enough. I've already lost the front piece on one side and the other is coming off. I've since bonded the rest of the pieces to the car and its much better.

  NoClout Hemi
a year ago
I ve shopped with Vicrez over the past 4 years. 2 completely different builds and Vicrez have made them both happen. My first build was a widebody charger and second build is a widebody challenger. Their kits are so easy for the DIYers out there. And the icing on the cake is the phenomenal customer service ! Most companies only respond to emails, but you can simply DM Vicrez on Instagram and get a response (not from a robot either .. at least i think) but that s amazing ! I will definitely recommend them for all of your mopar modification needs ! I for sure wouldn t mind going broke with Vicrez haha ! Also added some pics of my charger and challenger build.

  Adrian Williams
a year ago
Absolutely amazing products!! Quality is unmatched. The Challenger Rear diffuser gives my car a different and aggressive look. It is so amazing! I will be getting more products soon.

  Henry Kong
a year ago
Vicrez is such a great website for BMW products. I have the CS style front lip on my M2 competition and it looks great and is made of very high quality carbon fiber. I ve run my front lip for over a year and it s held ip great! On top of that they shipped it out very quickly and they always have great deals going on!

  Phoenix
5 months ago
My first hood was sent to the wrong location and I had to order another one, When it arrived it was damaged and vicrez didn't ever return our calls or emails. We had to pay for repairs and just to get everything squared away it took about a month to get all the products.

  David Spencer
2 years ago
My C8 spoiler just arrived today from Vicrez. It was well packaged, taking about 16 days for delivery, and in perfect shape from what I could tell. I can't wait to get it installed!

  Tyree Bell
a year ago
Buyer beware on their hoods. It requires the OEM gas struts to be replace or can cause stress damage to the hood. It also needs hood pins for additional safety. There is no mention of this on their ad. Other similar style hoods recommend this. Have called and emailed for 3 weeks asking them to call me with no call back. Worst customer experience I have ever had. Contacted a local shop about putting this on and they were going to charge me 7 hours even though they say it only takes a hour and a half. If you look them up on BBB they are not accredited and have a F rating. There have been reports of the hood delays ting and breaking under regular driving stress. Proceed with caution.

  Daemon Blak
2 years ago
VICREZ.com is AWESOME!!! My Splitter remains rock solid and is lighter than the one it replaced. I've applied their stickers, posted pics on social media and will be a return customer!!

  johnathan holloway
4 months ago
Worst business I've incountered in a long time I ordered a rim which they said they had they did not I've been waiting close to a month for my refund an still nothing I made my purchase on nov19 an it's Dec 11th now something is fishy with these guys fs

  Ana Alcantar
10 months ago
My experience with Vicrez has been a huge inconvenience for my build! I ordered a body kit from them and it was an easy, smooth transaction, I waited about 2 weeks then I ordered my hood for my build I was sure the transaction would be a smooth experience because I had already ordered once from them prior but to say the least it has been the worst experience dealing with their Customer Service! First my shipment was delayed and I contacted their customer service with multiple calls and emails for an ETA on when my hood would be arriving finally a week later my hood arrived, to my inconvenience the hood arrived damaged! I put in my claim for a return and a resolution and the process has been the biggest inconvenience ever they stated that their investigation takes 10-14 business days, I gave them the benefit of the doubt and waited their time frame of investigation and today marks the 14th day and I reached out to them only to get a response that they haven t heard any updates from whoever they are waiting on and stated to wait another 2 more days for any updates. This is ridiculous! Vicrez do better on your customer service!! Also stop blaming the Carriers when you choose who you guys work with, take responsibility. I will never be ordering from here again and I will share my experience with any friends and family in the car scene!

  Kyle Buckner
11 months ago
Terrible experience, they sent me a shipping notification but never actually shipped the item. When I reached out, they claimed "Custom vinyl's take a little time to manufacture and that is why we have not shipped your vinyl yet" however, this was not a custom vinyl. (4 days after the shipment notification, too)They were just cornered and trying to come up with anything. I order $1M+ a year in materials like this, I was hoping this would be a supplier I could rely on.Just beware that if you get a shipping notification, chances are that label is just sitting in their warehouse until you email them about the status.

  Wonder Woman
10 months ago
This has been the worst experience ordered a kit and a diffuser first it s all coming in multiple shipments still waiting on my kit and rims FedEx tracking said it s delayed but infact it lost but they don t know what s lost weather it s my rims, the kit or my splinter. This has been the biggest headache and worst experience I m in a couple car clubs so vicrez was recommended but I m really starting to have doubts and one of my side skirts were damaged

  JumpyRhyme
2 years ago
I ve had my vicrez duckbill for my 350z since January and all I gotta say it s been good prepping it to be vinyls wrapped wasn t hard at all and from then to now having it double 3m taped onto the hatch of my car it is not coming off unless the wrap comes off with it I m suprised I haven t ripped it off whenever I close my hatch but it s a good product

  Julio Campoverde
a year ago
Product from Vicrez was wickerbill for The charger. It arrived on time as expected. Overall happy with the product. High quality product, satisfied customer. More mods coming up.

  Mikhail Hedgepeth
2 years ago
I Ordered a carbon fiber spoiler for my 2017 mustang Gt and I am very happy with it