Roesbery Car Care

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Angela Carlisle-Brown
a month ago
This auto shop is outstanding. I have been a long time customer for a reason! They are knowledgable and friendly. The prices are really reasonable, in fact I went in this morning for a minor issue and they didn't even charge me. They have taken care of huge complex engine problems for me and never missed a beat. I really appreciate them. Quick and easy to get an appointment!

  Robert Wu
3 months ago
Roesbery car care definitely took care of me, especially Mila and John. First, they are one of the only shops around that is open on a Saturday. They were able to squeeze me in on a next day Saturday appointment for a pre-sale car inspection when I called Friday. Then day of, they waited around on Christmas Eve for me to arrive, even on a tight schedule. They were friendly, attentive and caught things on the inspection, especially with aftermarket components.They definitely took care of me and I will be back for services for my vehicle.

  Jenny Letsoalo
3 months ago
I came in today with a flat tire. They quickly repaired my tire with ease and care. I am so impressed. Kind, welcoming staff who are clearly a family. Highly recommended for anyone who needs honest professional service from people who are not trying to take advantage of you.

  Stephanie Cota
3 months ago
Absolutely terrible. During summer of 2018, I towed my 2004 VW for an engine replacement and got a defective engine that failed shortly after it was installed, which was close to a year after Mike Roesbery bought and charged me for the defective engine plus the labor cost to install. They didn t test the engine or offer any refunds for the poor work, wasted time, mistreatment, etc. Mike said he wasn t liable for any of it because it wasn t his fault the engine was defective. He passed the buck to his sister shop in Danville who shut down in 2019.Plus the former-owner Mike Rosebery, was very rude and almost yelling at me that I didn t feel comfortable trying to talk to him after all of the problems.For 8 months the car sat untouched in their shop parking lot without any work done with promises to start on the work the next week and very soon, etc. I suspect this wasn t a highly profitable job and that s why he kept pushing it out.Then the heavy rains came that November and December, and my VW got absolutely water logged despite many phone calls asking them to come up with a solution to close the sunroof. After a surprising call on a Friday afternoon about a little mold on the front seat, I visited late Friday evening after the shop was closed, on an intuitive hunch that something wasn t right. I found a detailer there vacuuming out the gallons of water and realized I had arrived when he was almost done cleaning and covering up the massive water damage. I quickly took a few photos of the water damage. Again I was lied to about why there was mold in the car now and why I needed to pay to have it professionally cleaned which would help beautify the interior as well.As background, I had asked for help to replace or seal the sunroof several months prior to protect the car, but the prior owner Mike Roseberry, said flat out he didn t care and nothing would happen to it under his watch.It was one negotiation and negative experience after the other. I talked to him about the engine failure and he said talk to the wholesaler. By the time I was able to put the pieces together on the engine failure, my legal recourse, and so on, the public Covid pandemic hit. There wasn t anything I could do at that point except file a small court claims lawsuit which is a lot of expense and headache. Don t trust this shop with a more complex need. He will lie, mislead, and cheat if something is not in his interest rather than doing a proper assessment upfront and communicating openly, simply, and transparently.

  rhonda pahel
4 months ago
I was in town for work and had a 2 hour commute back when I realized I had a flat tire. I called numerous shops. All were full. I drove around the corner from one of my stores to Roesbery and they got me right in and had me on the road within 15 min. Amazing service, fast, friendly and such a blessing. I am in town alot and have tire issues often commuting. This will definitely be my stop for tire issues moving forward.

  DaJwaun Dempsey
5 months ago
This place was great! Great customer service and maintenance. They were more than fair on the pricing for the quality. I highly recommend this shop. They did my brakes and my car drives great!Services: General repairs & maintenance, Brakes, Oil changeServices: General repairs & maintenance, Brakes, Oil change

  Andy Allocco
5 months ago
Best customer service I have ever received for my car. Kind, welcoming people willing to be human with you. The owner is fun to chat with and is grateful, but clearly not desperate for your business. It s refreshing to experience a family-owned business that knows you and your family. 10/10

  Taylor Seyfert
5 months ago
Fabulous shop, just had a wonderful first-time experience. They gave quick, effective service fixing my broken headlight, and they were friendly as all-get-out. Can't recommend them enough. I'd give six stars if I could.

  Alyssa P
2 months ago
Very very kind and neighborly. Helped me out, made it so easy with quick care and a fair price. 100% will be coming here for any and all future needs

  Mike Novicio
5 months ago
Very friendly staff. Affordable repair prices. They are Honest in letting you know the value of the repair if it's worth your time and money. Definitely would take my car back for service.

  Matt H
2 months ago
They were great. Very friendly and repaired my tire within 20 minutes.

  Blaze Windrider
6 months ago
I came here from a recommendation and I'm very happy. They gave me an oil change and a 4-tire brake job in the same day from a walk in. Customer service was impeccable. I'll be going back again next time I need work done.

  Valeriano Elfalan
11 months ago
I had a great experience with them from beginning to end. Went in for an oil change. They were professional and caring. I liked how they called me before the work was done and explained if I needed any other work on my car or what to watch out for in the future.The price was also fair which is always a plus. I recommend this place and plan to make it my go to moving forward.Service: Oil change

  Rebecca Neal
a year ago
Both headlights went out and Roesbery Care diagnosed the problem and got me back on the road the next day. They also checked underlying wiring/fuse issues. The owner, Mila, is excellent, trustworthy, personable and helpful. I will definitely be going back!Service: General repairs & maintenanceService: General repairs & maintenance

  Norman Q
11 months ago
I had a flat tire. Managed to limp into the shop. Steve showed me why the tire needed replacement and swapped in my spare. Then Steve advised me where the nearest tire stores are that may carry my special low profile tire. Extremely helpful, honest and professional! No wonder they have good reviews. I will return for maintenance and repair work.Service: Tires

  Chris Maginn
11 months ago
Have been a customer for a decade and countless repairs on multiple vehicles and have chosen to move on. Owners moved to Texas a couple of years ago with focus on building businesses there. Repair work has remained very good but level of responsiveness has degraded and a recent price quote was way out of line. I personally like the staff but that can't make up for the overall degradation in response including lack of returning multiple calls in for repair updates etc recently. This has been a sporadic issue since owners departed. Final straw was a repair quote that was clearly way too expensive. Checking other local shops with high ratings resulted in quotes that were 20-30% lower. I left a message with owner to discuss but didn't get a return call. Moved to Poets Corner Automotive and we'll try them out.

  Family Sandoval
11 months ago
I m leaving a half a star because it won t go to zero stars. About a month ago, when we paid so much, almost 1500, to find and fix leaks and not once did mechanic mention the radiator leaked. We have a hand written list they made and it wasn t on that with. They said they take pride and guarantee their work. Not this time. This time, they want an additional 750 to fix the radiator (when we called for a radiator at a different shop it was 260 not including labor), but the upsetting part is that we were already at this garage, Roseberry car care, and they didn t catch this leak the first time even though we were told the leaks were fixed. When we picked it up, it was misfiring because they loosened this wire. . . and didn t call back to say, let s check it out . My husband found the loose wire himself and now this time they are listing problems to distract us of the bad job they did the first time, they are also including the transmission which was replaced replaced 8 months ago, it s new!! It doesn t matter if you have the community flyer VALUE PAK for 10% off because they are not honest and good, they overcharge us for something they could ve done the first time we asked them to do a work up the car . And they will disappointed, so we give zero stars. We feel we were taken advantage of, very unprofessional. No customer service.

  Taiya Hatchett aka McInnes
a year ago
The owner is top tier and always communicates what's going on. The best type of neighborhood mechanic. Never been over charged & I can always count on the work they do. These folks care enough that they checked on us when we had COVID. They are just all around top notch!

  Gabriel Penfield
a year ago
I brought our RAV4 here that was pulling to the right at low speeds. They put it up and checked alignment and recommended new tires before any service. Didn t even charge. Very honest and top notch friendly service. I will be coming back here when anything comes up. Could not recommend more.

  C M
11 months ago
They were friendly and proactive, gifting me a courtesy inspection of my new used car and charged a more than reasonable amount to fit the shield for the catalytic converter.They (2 separate individuals) also heard a noise that occurred sometimes while breaking. The mechanic then took apart the brakes and found that the calipers were rusted which he lubed up.The only thing I was asked to pay for was the labor for the cat shield, 140, whereas Toyota dealership quoted me 230 for the inspection and 230 to fit the shield.Will definitely come back to Roesbery when I next need!Services: Exhaust, Vehicle Inspection, Brakes

  jcarlanna
a year ago
Mila is so amazing she was able to assist me immediately and has resolved all my issues that I ve had from prior mechanics who destroyed my car. This shop has made feel at ease and knowing they will be my new home for any issues with my car and my family members vehicles as well. Thank you so much Mila could not have gotten my car fixed if I didn t meet you.

  Jeni Plummer
a year ago
We had an emergency on the freeway but we were able to make it here. After calling and speaking with a very helpful lady, we got there and Steve assisted us to assess the issue and was able to do a repair. We were so grateful because we assumed that we'd have to leave the vehicle and/or have it towed home. I would absolutely recommend this shop to anyone needing service or repairs!Services: Tires, General repairs & maintenance

  Rich Cordes
a year ago
I love the service here. Great people, great work! I highly recommend Roesbery Auto Service. Mila manages a top-notch crew. Work is done in a timely fashion, and they have gone the extra mile for me (helping with a dead battery, getting air into my tires when the tire warning light pops on).Services: General repairs & maintenance, Auto A/C recharge, Auto engine tuning, Tire rotations, Brakes, Wiper blade installation, Battery, Oil changeServices: General repairs & maintenance, Auto A/C recharge, Auto engine tuning, Tire rotations, Brakes, Wiper blade installation, Battery, Oil change

  Karen Schulz
a year ago
I am so appreciative of Roesbery Car Care. They were fabulous in so many ways. We were referred by friends who assured us that we could trust them completely. They were right. I m very happy to recommend them.Service: Auto maintenanceService: Auto maintenance

  Valerie Gianni
7 years ago
Joe is awesome - ask for him! He saved my tire!!I am so thankful for Roesbery Car Care today! These guys are angels - polite, fast, and actually treat you more than a number! I will drive from Alameda to take my car here. Thank you guys.

  Haylene Anesoir
a year ago
Mila and her team at Roesbery are incredible. She is extremely responsive, honest and they stand by their work. I would highly recommend supporting this woman run car shop in an industry dominated by males!!!Services: Electrical repair, Electrical, Tire rotations, Engine repair, Smog certificationServices: Electrical repair, Electrical, Tire rotations, Engine repair, Smog certification

  Debbie Shipherd
a year ago
Excellent and thorough service, from 1st phone call for estimate, during 1st estimate appt, mechanic also noticed a nail in my tire & when I picked my car up they had the ac on for me as it was a hot day. Actual repair took longer than they anticipated but communication was superb about why and how long it would take. Honest, friendly and reasonable priced!Services: Steering & suspension repair, Wheel alignment

  Angelina Lucero
a year ago
Rosebury Car Care in Walnut Creek has helped me with several services to get my car in top shape. They always provide friendly, prompt service and I am confident I can count on them for my car's needs. I would recommend them to anyone needing reliable and professional service.Service: General repairs & maintenanceService: General repairs & maintenance

  Jeeper Guy
2 years ago
My sons car developed a mid-fire on his 2016 dodge neon, also had an ABS sensor wire ripped off after having a rear tire blowout. Communication from the office clerk was great in the process. They clued me in to the price changes along the way and the repair costs never changed at the final payment which I appreciated. I ve had a good experience with them, personally. My stepsons car, however, we are still experiencing a dead battery issue after 1000 s spent on this as well as other unrelated necessary repairs. I think he may have a small parasitic draw on one of the circuits. Not necessarily a fault of Roesbery. He s reluctant at taking it back because it s been so discouraging to him. Overall, I have no problems taking any of my cars here. Great reviews, too.Service: Engine repair

  Nicole Verduzco
2 years ago
AMAZING service. I thought my car was a goner after a near accident but they brought it back to life and were so communicative throughout the process. They offer fair pricing and will go out of their way to save you where you can. It's not often that you feel like you can trust a car repair place but they definitely are my new go to. Thank you Roesbery for all of your help and for being so nice along the way during a really frustrating process!