Mercedes-Benz of Walnut Creek Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dr. Alan Brast
a day ago
My 2 back to back service experiences with this dealership could not have been better! My service advisor, Matt Bolt, was just amazing. My new SL63 was in for a recall involving several significant issues and Matt stayed right on top of each one. As such, my car was returned to me with every item addressed to perfection. At that point, I decided to add an accessory which required an installation and Matt got me in the next morning. Once again, my car was returned to me with the accessory installed beautifully! Matt, once again, oversaw the process for me and stayed on top of it all the way through. I hope that Mercedes of Walnut Creek realizes what a find they have in Matt Bolt! He is the best of the best!

  Anelya Lupascu
a month ago
I recently had the pleasure of experiencing Mercedes service, and I must say, it was nothing short of exceptional. From the moment I walked in, I was greeted with warmth and professionalism. One of the technicians by name Rich went above and beyond to ensure that all my needs were met, and their attention to detail was truly impressive.The service itself was top-notch. My vehicle was handled with care, and the technicians demonstrated a deep understanding of Mercedes vehicles.Overall, my experience with Mercedes service surpassed my expectations. Their commitment to excellence and customer satisfaction is truly commendable. I would highly recommend their services to anyone in need of professional and reliable car maintenance.

  Crystal Barb
2 weeks ago
I can t thank Michael the 3rd enough for his exceptional service at the Mercedes Benz Servicing Department in Walnut Creek. From the moment I arrive, he greets me with professionalism and goes above and beyond to ensure that every aspect of my service experience is taken care of. His attentiveness, kindness, and dedication to providing top-notch service are truly appreciated and the main reason I purchased my 2nd vehicle through them. I highly recommend Michael and the team for anyone seeking outstanding service for their Mercedes Benz vehicle.

  Tina Delucchi
4 weeks ago
I was more than satisfied with the service John deserves 10+ star he was an advocate for me today and went above and beyond. I am so thankful John was my advisor because I m not sure my experience would end as it did without his support. His attitude and complete focus on customer experience is only a few reasons why I will be requesting John as my service advisor on all future trips to the Walnut Creek Mercedes service center. John Thank you. My experience with you has completely changed my perception of the service center. My plan was to take my car to another dealership but you have proven WC is customer focused and a business I want to continue working with in the future.

  Del Caraballo
a month ago
John exemplifies himself by providing the most excellent service a customer could have in your dealership. He went above and beyond in assisting me yesterday and today for the services I needed for my car. I even witnessed today when I came to pick up my car, the lady before me was praising him and gave him a hug as well because of the service he provided. That s how I feel when John helps us. He treats us like family. He needs to be recognized because of his excellent service. Kudos!!!

  Violette Florika
a month ago
I recently had the pleasure of working with Ali at the Mercedes dealership in Walnut Creek, and I cannot express enough how impressed I am with his exceptional service. My family and I drove all the way from Marin County to visit this dealership based on recommendations, and Ali truly exceeded our expectations.From the moment we stepped into the showroom, Ali made us feel welcome and valued as customers. What stood out the most was his attentive and patient approach. He took the time to listen to our specific needs, understanding our preferences and desires for a new vehicle. Ali was genuinely interested in ensuring that the car we chose would meet not only our expectations but also our budget.One of the most remarkable aspects of our experience with Ali was his dedication to making things happen. He navigated the options available to us, providing valuable insights and guidance throughout the entire process. Ali's professionalism and expertise were evident as he seamlessly guided us through the available models, explaining features and answering all our questions with a thorough understanding of the products.What sets Ali apart is his genuine commitment to customer satisfaction. He went above and beyond to ensure that we felt comfortable and confident in our decision. Ali's friendly demeanor, coupled with his knowledge and dedication, created an experience that was not only smooth but also enjoyable.In the end, Ali helped us find the perfect car that fit both our preferences and budget. I cannot emphasize enough how grateful we are for his assistance. If you are in the market for a new vehicle and want a truly outstanding experience, I highly recommend seeking out Ali at the Mercedes dealership in Walnut Creek. His professionalism, attention to detail, and commitment to customer satisfaction make him an invaluable asset to the dealership and a pleasure to work with. Thank you, Ali, for making our car-buying journey a memorable and positive one.

  HavMoneyHavHeart
a month ago
John Mendoza, of the service department, is the ONLY reason I feel taken care of here at MB of Walnut Creek. He s always patient, kind, thorough, and attentive to my needs. I ve had various issues with my vehicle, and he understands that bringing in a car multiple times can be a hassle, so he makes sure to address all my issues as well as run his own tests to make sure everything is up to par! Plus he reserves me loaners comparable to my SUV, because I m a pretty big guy, and that means the world. Thank you John! The definition of perfect customer service!

  Scott Press
3 weeks ago
The customer service is fantastic when servicing my vehicle at this Dealership. Matt is a fantastic Service Advisor, he keeps you updated throughout the entire process while your vehicle is being worked on, lets you know what needs to be done and is just all around a great guy. His customer service is top notch

  Russ Rettig
a week ago
Our advisor was fine. We were able to get our problem fixed. But we paid over a thousand dollars to get our airbag issue repaired. Eleven hundred dollars for a seat belt relay is unbelievable! Thats probably one fourth what our vehicle is worth! Thus should be a safety recall issue. This is why we are currently shopping for a new car and are NOT including Mercedes in our current search!

  Sophia Montoya
4 weeks ago
I just had my car serviced with Mercedes Benz of WC and needed my breaks to be replaced. The service was top notch from start to finish. I got an appointment easily and right away. I was helped immediately upon arrival and attended to each step of the way by a professional member of the team. I highly recommend their services and expertise.

  Amir Aliloupour
a month ago
During my visit to order a new key on Saturday, I experienced exceptional service from Service Advisor Sergio Camera. He efficiently took care of my request, ensuring the key was delivered in a timely manner. Additionally, the car was nicely washed, adding to the overall positive experience. Kudos to Sergio for a job well done!

  Kristen Quintero
4 weeks ago
We were highly impressed from start to finish, and even more so by our Service Advisor VON. He went above and beyond to make sure that we were well taken care of. Mercedes of Walnut Creek has an excellent system of operations- customer service, communication & service were all excellent. We highly recommend Mercedes of Walnut Creek!!

  Armando Baisa
2 weeks ago
First of all let me highlight the name of my Service Advisor Matthew, He is very helpful and amazing. What he did is very appreciative and Matt is very informative and willing to help for what the customers needs.I have had a wonderful experience at the Mercedes Benz of Walnut Creek dealership (Both Sales and Service Advisor) Josemari and Matthew. They provided all what I need and the best service for my Mercedes Car.Thank you MB of Walnut Creek.

  Judy Calbert
3 weeks ago
I usually have a superior experience with Mercedes-Benz Walnut Creek, but however this time was very different I bought my automobile in at 10:30 a.m. I was not contacted until 4:00 in the afternoon about the repairs need it for my vehicle. I called your service department twice trying to contact the mechanic helping me with my repairs . He did finally call after 4:00 p.m. I decided not to have any repairs done because I would not have my vehicle back to me until the next day. I will continue to come to Mercedes-Benz Walnut Creek but I hope my next experience will be better.

  Janice Cavalieri
2 months ago
John Mendoza my Service Advisor was outstanding. Patient. polite and great customer service. He went above and beyond to ensure the issue was taken care of when others were unable to figure it out. Greatly appreciate him going the extra mile. Cheers! Also want to thank Terrance Thomas and Service Manager Zach Williams.

  Teresa Manning
3 months ago
I would like to send a big thank you to James at the Mercedes-Benz service department in Walnut Creek for taking care of everything with regard to my car repair. I tend to panic when something goes wrong, but he was so calm and reassuring. He let me know that they would take care of whatever was happening. And as it turns out, true to their word, they did exactly that!! Their service department is just amazing and they treat you so well when you go in there, like you re the most important customer they have! I love that . As for James himself, he is the utmost professional and I so very much appreciate him and the work he does there. So thank you so much Five stars!

  Eero Teerikorpi
a month ago
Not sure what has happened with Mercedes-Benz Walnut Creek, but its service department has been great during the past year or so.We have had a string of bad experiences at MB Walnut Creek over the years and switched to Mercedes Pleasanton for a while. This until we got the same, not so great results there and decided to give MB Walnut Creek a new opportunity.Since this decision in early 2023 we have had five different occasions in which we have needed help on our three Mercedeses. Each of those visits have been great. Things get resolved in a timely fashion. The staff is knowledgeable and courteous. All around great service.Keep up with the excellent work!

  Frank Alde
3 weeks ago
I worked with James as my service manager. He was great. Personable, knowledgeable and competent, super quick to respond via text and phone, and in person on site. He was concerned and quick to resolve even small issues. A pleasure to work with!

  Dipal & Anmol Sharma
a month ago
Matt Bolt my service advisor is always great! Keeps me updated on every little detail they are doing on my car. The guys at valet and rental are always so nice and friendly.

  Julian Martinez
a month ago
Jose and Bobbie are fantastic! Jose helps with getting best new car deal and making sure I get all the perks being offered, even those I m not aware of. Bobbie made sure I had a loaner while my car was being worked on and kept me constantly in the loop as the work was being done. I m so glad I made the move to Walnut Creek Mercedes!

  Judy Colton
4 weeks ago
Richard is the best service advisor we have ever had. No one compares! I left yesterday thinking I would buy another Mercedes just knowing someone like Richard would be my advisor. Well worth it!Thank you

  Tracy Falkson
4 months ago
I cannot say enough good things about Mercedes-Benz of Walnut Creek Service Center! The entire experience was excellent. Everyone on the team is so professional, courteous and friendly. The service manager that I was assigned to was Sergio and he was absolutely wonderful! Sergio always has a smile on his face and is so kind and helpful. He is definitely an incredible asset to Mercedes- Benz of Walnut Creek. Thank you to everyone who works at the service center for a job well done!

  Felix Teper
3 weeks ago
Matt has to be one of the best advisors I had the pleasure of dealing with. He was very quick to respond, attentive to detail and provided me with consistent updates. We need more Matts in this world where as we know service has completely deteriorated. Well done Matt!

  Glenn Beaubelle
a week ago
A.J. was my service advisor. He was professional, courteous, and always kept me in the loop regarding the status of my car.I high recommend him.Glenn Beaubelle

  Den Knap
2 months ago
I have never had a good experience with this dealership. The service advisors are pleasant enough, but the dealership is crooked. I prepaid for a service agreement on my car. All was well and I would get yearly service with no problem.When I went online to book an appointment, there was a service special for $100 off the price. There was a link to schedule the service which I used. When I arrived the next morning, I was told they would not honor the service special because I had paid in advance and the special was only for customers who were paying as they received the service.As with a lot of deals , there was a disclaimer link with terms/conditions. Nowhere does it say it does not apply to prepaid service or only to those paying at the time of service.Basically, they dangle the carrot in front of you to get you to make the appointment, then refuse to honor their advertisement.

  H R
4 months ago
Got some warranty service done. They provided me with a loaner car because the repair was expected to take a couple of days. I received updates from them as things progressed. The service adviser who helped me is Von. He is an outstanding individual - treated me with respect, explained what was going on, ensured I got my rental, sent me updates, received me when I went back to pick up my car, made sure everything was right before I left the dealership. Thanks, Von.

  pamela schemke
a month ago
I met my sales expert, Uri, in 1992 when he was selling Fords. I was so delighted when I ran into him at Mercedes-Benz of Walnut Creek. I have purchased every Mercedes I have owned with Uri at the helm.unfortunately, my husband passed away in November 2023 and he always worked with Uri to find me the perfect car time for me to buy that perfect car and Uri s knowledge of my husbands choices, transferred to me getting the perfect car

  Kevin Friedman
a week ago
Merceds of Walnut Creek was the best. Got me in and out in a short period of time. They also reached out to me before I even got a recall notice in the mail to get it taken care of ASAP

  Cellou D
3 weeks ago
Excellent Service.Service Advisor, Richard SarmientoTook great care of me.Called same day and got my issue resolved.Whole staff thank you. My first time to this location. Definitely will go back.

  Gary Boots
2 months ago
Von, my service advisor, is one of the best advisors I have had the pleasure in which to work. He was extremely helpful and diligent about communication. Also, the use of a courtesy driver to take us to the mall while we waited for the service to finish was an added service. Suggest that small bottles of water on the waiting area would be nice for people that don't drink coffee or tea.