Mercedes-Benz of Walnut Creek

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ron Bergeson
2 weeks ago
Dear Matt Bolt,I hope this message finds you well.I wanted to take a moment to express my sincere appreciation for the excellent service you provided during my recent visit to Mercedes-Benz of Walnut Creek.Your professionalism, attention to detail, and dedication to ensuring the highest level of customer satisfaction did not go unnoticed. From the moment I arrived until the completion of the service, you went above and beyond to address all my concerns and ensure a smooth experience on my trip to Ohio.It's evident that you take great pride in your work, and your commitment to excellence truly sets you apart. Your knowledge and expertise are invaluable assets to the Mercedes team, and I feel fortunate to have had the opportunity to benefit from them.Thank you once again for your outstanding service. You are a true asset to Mercedes-Benz of Walnut Creek, and I look forward to continuing to entrust my vehicle to your care in the future.Warm regards,Ron Bergeson

  Laurie Delaney
2 months ago
We recently had the pleasure of working with Jose Castro atMercedes-Benz of Walnut Creekand we cannot speak highly enough of the exceptional service we received. From the moment we started working with the dealership, Jose Castro went above and beyond to ensure that our car-buying experience was nothing short of fantastic.Not only did Jose Castro take the time to thoroughly explain every aspect of the car-buying process, but, he also patiently answered all of our questions and provided invaluable insights into the vehicles we were interested in. Jose's depth of knowledge and genuine passion for his work was evident in every interaction.Throughout the entire process, Jose demonstrated professionalism, integrity, and a sincere commitment to ensuring that we found the perfect vehicles to suit both my husbands and my needs. Jose made us feel valued as a customer and truly went the extra mile to ensure that we were completely satisfied with our purchases.Thanks to Jose Castro's dedication and expertise, we are now the proud owners of an EQB 300 & EQS 450 4MATIC AMG, and we couldn't be happier with our decision. We highly recommend Jose Castro and Mercedes-Benz of Walnut Creek to anyone in search of a seamless and enjoyable car-buying experience. Thank you once again for your outstanding service, Jose!

  Abir Abdelmaguid
a month ago
Here is a recommendation for leasing a car from Mercedes-Benz of Walnut Creek and working with Ali:"I highly recommend leasing a car from Mercedes-Benz of Walnut Creek and working with Ali! He was an absolute pleasure to work with, providing exceptional customer service and making the entire leasing process seamless.Ali took the time to understand my needs and preferences, showing me a range of options that fit my budget and lifestyle. He was knowledgeable and transparent about the features, benefits, and maintenance requirements of each vehicle. His patience and willingness to answer all my questions made me feel confident and informed throughout the decision-making process.The entire leasing process was efficient and hassle-free, thanks to Ali's expertise and attention to detail. He ensured all paperwork was completed accurately and in a timely manner, making the final steps of signing and picking up my new car a breeze.Working with Ali at Mercedes-Benz of Walnut Creek was a truly exceptional experience. I highly recommend him to anyone looking to lease a car - his professionalism, product knowledge, and commitment to customer satisfaction are second to none!"

  Jocelyn Alexander
2 months ago
I had such a great experience buying my first car! I talked with Angel on the phone and it really helped me gauge where I wanted to go and look at cars. Everyone there was super friendly, especially Bao who guided me through the process as a first timer! He was super friendly and had such a positive attitude. If you are a student in college looking for help with buying a car talk with Bao, he really took his time and made the experience less stressful! I super grateful to have found my car at this dealership

  Sandeep Baliga
4 months ago
My rating is actually a 0 and do not service your car here. I bought a 2023 GLC from this dealer. This car has lot of issues - UI screen crashes, seat adjustment does not work and now recently the car wouldn't start and throws a bunch of errors then after 10 mins it starts, happened twice and both happened during critical time of the day. With all this frustration, I try to book an immediate service as this was a serious issue and also request for a loaner, they say if I need a loaner I need to book after 2 weeks even without showing any concerns to this serious issue. Then I go for the first available service appointment without the loaner and drop my car, the service advisor was rude, not listening into issue, does not commit on time of delivery and now no communication whatsoever on the status of the delivery. I figured out that this issue of not starting is already known to Mercedes and there is a recall for this which was not communicated at all. Even the service advisor pretended as if the he was not aware of what was going on with my car. Overall a very frustrating experience with the car and then with the Service. Very arrogant people at the service, I am never going to go here again. Also do not buy a 2023 GLC, please google for all the issues this car has before you make the decision.Update: Delivery promise date suppose to be last Friday 11/10 at 6pm and after 4 calls today the call was returned by the service advisor with an ETA sometime tomorrow 11/14. I was informed that software loading is still not done. I am wondering which software takes 2 days to upload?? I am handicapped without a car and no concern whatsoever from them and saying will see what they can do. Just ridiculous. Very unprofessional communication and unfortunately this is Mercedes.

  Jennie
2 months ago
We came to this dealership for a first time car purchase for my 20yr old daughter. From the moment we walked in everyone was very kind and helpful. She was so worried about making her first time purchase but wow we were so lucky to work with Bao today!Bao was funny, optimistic, gave her great advice and worked FAST! He helped her through every step of the purchase and we re out of there so quick. It s very difficult to get approved by the banks for a first time buyer but he worked his magic.Overall, such a wonderful experience and I m happy we didn t waste time going to any other dealership. She can drive to school on her own tomorrow which makes me so happy too! Thank you so much Bao! Anyone who works with you is definitely lucky because he s definitely an expert and it shows.

  Julia Lee
2 months ago
I highly recommend Tim Crane if you re looking for a Mercedes. He s very friendly and easy to work with. He didn t give me a false sense of urgency and didn t play cat and mouse. Great guy.Side note: i love my new EQE 350

  Evelynn Marin
2 months ago
GREAT EXPERIENCE 10/10 RECCOMEND! I've been to many dealerships and this is the best one, hands down! I was assisted by Bao Ngo, Caleb Go, Hany, and Shawna. This team is friendly, professional, and caring. My mom also recently came in to purchase her EQB 300. The pic is of me with Bao and my CLA 250. I highly recommend going here ! We love both of our cars and are extremely pleased with the quality of service this dealership offers. Thank you to the team that took care of us!

  Drew Waldrop
3 weeks ago
MB Walnut Creek was such an amazing dealership to purchase from. I purchased my G550 in 2019 from them and now I just purchased a new G63 from them. They are such a breeze to work with which is why I chose to purchase from them again. My salesman Ali Fereydoon was such an asset and made the process very easy and convenient. Kevin was also great to work with when it came to the paperwork. The entire team has been great from start to finish and I highly recommend them if you want a seamless transaction A++++

  Wen-Tao Shih
6 months ago
I have a great experience with Mercedes-Benz of Walnut Creek! Not only they sell the best luxury cars in the planet, but also all the staffs I worked with are so friendly and professional. A big shout out to Marjorie Jimenez! Marjorie is very professional, attentive, respectful, and such a sweet lady to work with. She answered all the questions I had and worked so hard to find the dream car I want. At the end of day, MB Walnut Creek made the car buying process easy and smooth. I am a happy customer and definitely will return in the future.

  Yuka Nakamura
2 months ago
My husband and I had a great experience here! Jessica was very easy to communicate with, and worked really hard to find the vehicle I liked and the deal I m happy with. After having unpleasant experiences at MB of Oakland, we were pleasantly surprised how nice the finance person, John, was. Overall impression - efficient, friendly, great team, and great products. Highly recommend!

  Nathan Kruedelbach
a month ago
FANTASTIC experience with Mercedes of Walnut Creek. Especially JOAQUIN, great customer service, extremely helpful and professional. Doesn t get much better. Ask for JOAQUIN. A1, 5 stars.

  Chetan Ramesh
3 months ago
10/10. I highly recommend them! Got a Mercedes-Benz EQB from Mercedes-Benz of Walnut Creek two weeks ago. Exchanged a few text messages first with Chau Nguyen in Sales to finalize the numbers and told her that I could be in the dealership only for a short amount of time as I had to go back to work on the day we had agreed for the purchase. Not only did Chau have the car fully cleaned, charged and ready to go, but John C from the Finance department called me on my cell when I was in my way in an Uber to clarify all the financing details before I got there so that there wouldn't be any delays. The team was extremely professional, honest and didn't play any games like many dealerships tend to do. All the paperwork and numbers were exactly what we had discussed. They got me in and out in about an hour, which is the fastest I've left a dealership. I will gladly buy my next car again from them!

  Greg Prigmore
3 weeks ago
Great experience at Mercedes of Walnut Creek. Uri was knowledgeable, insightful and followed up quickly and enthusiastically. He went out his way to make our shopping experience at the highest level. Loved that he put a big bow on our new car. We will be back, and recommend This place and especially Uri !!

  gizelle ancheta
4 months ago
I recently had an outstanding experience at this car dealership, thanks to Martin. His professionalism, knowledge, and genuine commitment to finding the perfect car made the entire process smooth and enjoyable. The dealership itself is well-maintained, and the staff is friendly. Martin truly went above and beyond to ensure I got the car that perfectly met my needs. He went out of his way to accommodate my preferences, patiently answered all my questions, and made the entire process seamless. His dedication and personalized approach made the car-buying experience exceptional, and I couldn t be happier with the outcome. Kudos to Martin for his outstanding customer service!

  mannyboysf1
4 months ago
Yesterday I went to see my options about my coming lease ending in February. Maybe it was meant to be that Bao NGO, took the opportunity to meet me and discuss what my needs. Initially all I wanted was to surrender the car and just use Uber from thereon after assessing it ll be more economical for my situation but open to still lease if I meet my current monthly or less. Bao and I discussed a lot even at times sounding argumentative. But I m glad after all that over 5 hrs of discussion. Bao has provided me some options I m loving as I drove of today with my new EV. Thanks to you Bao for your ears and perseverance and diligence to provide me the good deal I can live with. You are a good man that MB of WC should be proud of! Vey knowledgeable of his product.

  morad nasseri
a month ago
The service would have been great except that when I went in to pick up my car, I had a very unprofessional encounter with my service advisor, Richard S.1. My car ended up being at the shop for 3-4 extra days, because they had not ordered the correct part initially. But I only found out about this when picking up my car. Initially when I had inquired about this delay, I was told it was because I had brought up a few additional issues when dropping off car. (I had been waiting for over a month for that part to be delivered which was supposedly on back order!)2. One of those issues was the fact that the app on the car wasn't syncing with my phone. The solution to which was just updating the software on the car! (obviously he had no idea that was going to be the solution when I dropped off the car)3. The other issue was the driver side camera being blocked and leading to an error message. When I showed it to him when I dropped off the car, it was such a strange thing to him (because of his lack of knowledge about the car),that he had to take a picture of it as he had never seen that error message. On the day I was picking it up, he informed me that it was because the windshield was not clean enough and next time if something like this happens, they have to charge me for it. But this time he did me a favor and not charged me for wiping the windshield!!!All that being said! I still keep getting the same error message and have to take it back again!It's totally disappointing that an unprofessional and ignorant person like him is assigned the job of a service advisor at one of the most prestigious car dealerships in town. Next time when I go there and I find myself stuck with him, I'm definitely going to reschedule rather than trusting my car with someone like him.

  Matt McElhattan
6 days ago
Terrible /illegal / immoral car sales tactics at play today at this dealership on the used car side. Adding $1,500.00 charge which for seat treatment which could not be removed from bill which is clearly over-sprayed and unevenly applied Armor All. Shame on Sonic Automotive Corporation for applying these tactics and Mercedes Benz of Walnut Creek.

  Abdol-Khalegh Bordbar
3 months ago
My first experience with Mercedes Benz was great. The staff that did our business, Ali Fereydoon, was very helpful and supportive. He clearly explained all the details and convinced us to buy from the store. The deal was very fair and much much better than the other car brands.I am very happy to get my first electric car from Mercedes. Thanks a lot to Ali for his generous and perfect support, I would not have bought this excellent car without his help, the Mercedes should be proud of him.

  amal khan
6 months ago
I would rate this zero if I could. I bought a car and it was dropped off to my location. The sales rep told me the car would be detailed- it was not and there is dog hair all over the vehicle. I have been calling the dealership for 4 days and every time I am told someone will contact me back. I have received 0 call backs. Once the check cleared, this dealership has displayed absolutely NO customer service. I am shocked- not what I would expect from a Mercedes dealership!Update: it s been 10 days now, and still no one has gotten back to me with anything finite. I am now looking into returning this vehicle because of the poor customer service

  Ekaterina Ryjkina
6 days ago
Marjorie was fantastic in helping to choose the right car and to make a leasing experience easy and very enjoyable. She went beyond and above taking appointments in her day off and being accessible any time for questions!

  Joy Yip -REALTOR
7 months ago
~EXCELLENT SALES SERVICE EXPERIENCE!~I had been eyeing the EQE Sedan for some time. Somehow I came across Sales Specialist Jerel Shelton of MrBenzBlogger on Instagram and started following his posts! He had a recent client who bought an EQE and I messaged Jerel asking if he could help me get out of my current GLC 300 and into a new EQE Sedan. He messaged me back quickly, exchanged phone numbers and we had a great chat! I told him my criteria and he worked so hard to get me the deal that my husband would agree to! We live in Sacramento so I didn't want to waste anyone's time and my husband would only drive out to Walnut Creek if the deal made sense for us! Jerel came through and we drove to Walnut Creek on my husband's day off and was able to make the deal happen!Thank you, Jerel for your hard work and efforts. It was no pressure, no hassle no sleezy sales tactics. Just straight up, honest, and upfront. Made the purchase less stressful and happy to bring my new EQE back to Sacramento! I have been a loyal Mercedes Benz owner for the last 13 years and so I have had my fair share of experiences with different sales specialists and never had I had a great experience like this!I highly recommend Jerel Shelton if you are looking to purchase your next vehicle at Mercedes Benz of Walnut Creek! Be sure to follow him on Instagram too @mrbenzblogger.

  Eduardo Monroy Mart�nez
3 months ago
I recently leased a car from Mercedes Benz of Walnut Creek, and my experience was exceptional. The dealers were incredibly accommodating and friendly, making the entire process a breeze. From the moment I walked in to signing the lease, their professionalism and attentiveness stood out. I appreciate their commitment to customer satisfaction. Highly recommend this dealership for a smooth and pleasant car leasing experience. Five stars!

  adah0306
2 months ago
My daughter & I first met Joaquin back in April of 2023 when we were looking to purchase my daughter s car. Joaquin made the purchase experience very comfortable, enjoyable & easy. The whole team @ Mercedes Benz Walnut Creek has been so great to us & we just purchased another car from them. We r so greatful for Joaquin for showing us all the options available to us. Thank you so much Joaquin for making this purchase as easy as before. We appreciate everything you have done for us! A true professional.

  nick sal
a month ago
Very unprofessional dealership. I had coordinated to purchase a car and have it shipped to me. We were waiting on the bank to open the next day to close. I talked to them at 6PM and was told we are all set as soon as the bank opens. Then I get a message the next mooring at 9AM saying they sold the car that night. Their response to me wondering how they sold a car that had been agreed to purchase was "sorry bro were 25 sales people here at a high volume dealership". They are not interested in giving you a good service, but simply looking for whoever will pay the most and buy the most after sale services. I would steer clear if you want a good experience. If they are this shady with a simple sale I would bet they do the same about cars with problems.

  brande ackles
2 weeks ago
Jose salesman !! Thanks so much impeccable service, his product knowledge and the great pricing points had me reeled in!! I couldn't have asked for more with the situation at hand ...... not to mention A-1 customer service with a handsome smile. Best experience in my 6 years of having a Mercedes, thank you !

  Jasmine Yang
6 months ago
I have just been in the United States for just over two months, and I urgently need help from a reliable merchant and service staff to buy a used car. I am very happy with the car buying experience. Danny Baptista from Mercedes-Benz is very enthusiastic to help with many big and small things. From the test drive, He explained the performance of the car, car usage history, CareFax and vehicle maintenance records, all listed in detail. He also patiently explained the differences between buying a car with cash and buying a car with a loan, as well as the importance of establishing a credit rating for us new residents. Danny Baptista from Mercedes-Benz answered all my questions very carefully when he delivered the car on the same day. The most important thing is that even after the transaction was completed and I went home, he would still care about my usage and whether I had any other questions in the future. He could help I'm a busy person, so I'm grateful to have such a friendly and attentive salesperson.

  Jasmin Fuentecilla
4 months ago
Omar was my sales guy and he was amazing! He helped me find the right car with features I didn t even know I wanted/needed! He presented me with all kinds of options and didn t give up on finding the car I wanted (and I m pretty picky on what I want). My experience at the Walnut Creek location was a great experience for my first luxury car purchase. Everyone at this location is super friendly.

  hils A.
3 months ago
I have to say my experience yesterday was amazing. The sales rep was really easy going, knowledgeable, courteous and very friendly. He made the process seamless. They also had a good selection and price ranges to for every budget. They were very thorough. I appreciate the help and assistance everyone showed throughout the process. Thanks. Happy buyer..

  Madison Fairchild
3 days ago
White Glove all the way! Jose C. (Sales) & Nic (management) are gems at this dealership! Jose is knowledgeable, efficient, and goes above and beyond in his pursuit to help his clients achieve their goals. Nic is readily available, he s creative, and works relentlessly on your behalf to find your solution. Drove off the lot with one of the best looking cars on the road ;) thank you MB Walnut Creek team!