Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Michelle M
a month ago
If you're looking for an honest auto shop, Independent Mercedes is for you!I went in about a month ago for an oil change.Todd is so professional & very friendly, did a great job, didn't charge me any extra fees above their quote, and got it done on time. Very happy with the experience.I m so thankful that my friend recommended them to me since I ve been paying a lot more when I used to get oil change from the WC Mercedes Benz dealership.
Kyle Reath
3 months ago
If you own a Mercedes this is the place to have all of your certified repairs and maintenance done. A local family owned business in a great location; Bill, Billy, and Todd are down to earth and straight shooters. They are fair and communicate well and know their stuff.
navi bajwa
6 months ago
Absolute amazing service , Todd and his family are great folks that know what they re doing . My E63 has been shuddering for years now after taking it to over 5 Mercedes dealers and spending thousands nobody has been able to source the issue until now for a lot less . They have my business for life , absolutely happy .
Mario Margiotta
3 weeks ago
my family has been bringing our cars here for 20 years, fair and honest pricing with family values. The only reason I still drive a mercedes is because we have bill and todd
Dale Mendez
6 months ago
They were efficient in analyzing my problem and got it fixed in excetionlly fast time. Very friendly. Even fixed a couple of minor problems with the car at no charge.
Josh Ewing
a year ago
The fellas that run this family run business are extremely honest, knowledgeable, and friendly. I no longer have my Benz but came to these guys for 6 years and was satisfied with each visit. If you own a Benz I highly recommend these guys to you.
Christopher Varble
8 months ago
Awesome guys they do wonderful work for a great price took my 2 e350s over to them and got both taken care of fully no problem quick and easy. Will bring them back every timeServices: Transmission, Auto water leak repair, General repairs & maintenance, Wheel alignment, Transmission repair, Brakes, Auto tire replacement, Auto body & trim replacement, Auto maintenance, Auto brake replacement, Oil changeServices: Transmission, Auto water leak repair, General repairs & maintenance, Wheel alignment, Transmission repair, Brakes, Auto tire replacement, Auto body & trim replacement, Auto maintenance, Auto brake replacement, Oil change
Gregg Hogard
8 months ago
Did my repair in 1 day for $600 less than my quote by Benicia Mercedes mechanics and 1/2 the estimate of dealership! Highly recommend these professionals!
Selina Havener
a year ago
Really happy with them and their work.I called another popular Walnut Creek European services and was quoted $600. My husband called Independent Mercedes and they did it for less than $150.They are very kind and don t treat me like I m ignorant.
Oakmont Auto Care
a year ago
Thank you so much, Todd and Independent Mercedes team!I appreciate your help programming the TCM (transmission control module) on my wife's 2007 Mercedes-Benz E 350 Sedan. I was amazed you were willing to take it on the same day and complete it! Fantastic work at a reasonable price. Also, thank you so much for getting me a new key fob and programming it. You guys are so much more affordable and personable than the Mercedes-Benz dealerships. I am a small business owner in Walnut Creek, and I very much like how you run your business.James Meier @ Oakmont Auto Care LLC.Services: Transmission, Electrical
Abtine Najand
2 years ago
The team at Independent Mercedes in Walnut Creek did a tremendous job on my car. I asked them to inspect my car after a maintenance made by the local dealership. So, they inspected everything, engine, wheels, under the car, etc., and used a very advanced diagnostics tool to make sure no issue was reported by the onboard computers. They are very friendly, professional, and knowledgeable. I very much appreciate their high integrity and I wish them a lot of success. Highly recommended to all Mercedes-Benz owners. Thanks!
Dave C
a year ago
I was referred to independent Mercedes by my friends dad. I called to setup appointment, very friendly over the phone. I took my vehicle in for repair. They diagnosed it as I waited. He explained in detail my problem. Price was lowered then I suspected and service was fast.
M
a year ago
It s one of the rare Mercedes service companies. I understood my problem technically but didn t tell them. They fixed my issue on the spot, no appointment, but without inflating the price or trying to upsell anything. That hasn t happened in years. They ve earned my loyalty.Service: Vehicle InspectionService: Vehicle Inspection
Chris Fuller
a year ago
These guys are awesome. Took my car in and they did amazing work, highly recommend Todd and his brother. Will definitely go back.Services: Transmission, Auto maintenanceServices: Transmission, Auto maintenance
Matthew Rosario
3 years ago
Can't say enough great think about Independent Mercedes. Lost my air suspension. Not only did they get me back up and running with in hour but they were also knowledgeable about my issue and installed a better product. Before Independents recommendation I had changed my front suspension 3 times in less then a year. It has been also two years since Independent Mercedes installed the suspension they recommended and it is still going strong..Thank youIndependent Mercedes.
Danish Naqi
2 years ago
Called over the phone and asked the guy how much for a high pressure fuel pump replacement, told him I had my own part and the guy quoted me $1000. Must be out of their mind. 1 hour job quoted $1000 don t recommend
Janet Ohanis
9 years ago
These guys are amazing! They are professional, honest and make a woman who knows nothing about cars feel secure about taking my car there for service and problems. I was going to sell my 2006 280SLK, even though it only has 45,000 miles on it because I was so nervous about how expensive it was whenever I needed anything done to it and the possibility of something major going wrong. Now, I can keep my little car knowing that I have someplace to take it, get excellent service and know with confidence that I won't be ripped off . . . a huge relief! Thanks, guys!
Michael Hawes
2 years ago
Awesome service by guys who really know their MBs. They do a far better job than your MB dealer ever will. They got our Sprinter campervan going again just in time for a trip we had booked. We'll be taking the Sprinter back for full service when we return.
Julie Hayes
7 years ago
The best. Dad and both sons all the best. I would not be able to enjoy my little 1992 190E 2.6 if not for this shop. Superior knowledge, very fair pricing, and always a timely turnaround. I will buy another MB when the time comes knowing Bill, Todd and Bill Jr.will be here to service it.
Vince Aro
2 years ago
Had my SLK 230 convertible roof fixed. They did a good job and were very friendly. I would return again. I felt like family. Good prices as well.
julie-joy Williams
4 years ago
I had a pretty rare problem with my E320 4matic wagon... Had to have it towed in as it just would not stay started. they had it diagnosed and fixed with in the next day! That guy is brilliant! He also is trustworthy, fair and fun to talk with. He sounds like he has been trained with some of the best Mercedes mechanics around and old school with up to date knowledge. Would keep him to work on my car always!Joy Williams
Nicholas Callow
a year ago
Good guys all around- known them for years. Fair prices for the Bay Area too. My dad used to go there and now I do too.
Frank Narvaez
6 years ago
Trustworthy Shop,Skilled Mechanics, diagnosed the issue on my sl500 on the spot.Scheduled an appointment and picked up my vehicle the following day.Personalized service, repaired what we discussed at a fair price.No song and dance. No additional hidden costs.Thank You
John Steel
7 years ago
I have brought all my vehicles here over the course of the last 7 years, I can't recommend this team enough for their integrity, honesty and ability to get the job done.They've worked on everything from C230's, C55's, Gl450, GL550's and SL65's for me. If you need your mercedes fixed and hate the dealership experience (I do) this is hands down your spot.
Hans Kriel
10 years ago
This is just the best place to bring your Mercedes for service. Bill and his sons are highly skilled mechanics, they are well trained, ethical in business, polite, true to their word and their work is reasonably priced.
Aaron Mitchell
6 years ago
Great family business, definitely recommended!I came into town for business on a Friday afternoon and my alternator died. They were able to get me back on the road in just an hour or so.
Kam Johal
2 years ago
Dropped my e63s there spoke Todd very knowledgeable when comes to Mercedes Benz. I haven't got my car back yet so so good will update as I get the car back.
Dramacydal
4 years ago
Tood is the best I mean this guys are super professionals in what they do i took my Mercerde there and within an hour my car was good as new. I just Wana say a big thank you to you guys and I will always come back. You guys are trust worthy.
brittany lebon
a year ago
Super happy these guys are great and very knowledgeable. A friend told me if u have a benz this is the place. Was told service A was 850 but they did it for 800.
Marco Fattah
a year ago
Great family independen service specializing in Mercedes Benz. Excellent customers service and reasonably priced for the experience of the brand.