Big O Tires

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Henning Mathew
a week ago
I meant to write this much earlier, but didn't get a chance. I took my car here when I saw I had a nail driven deep into my tire shoulder. Richard took my car in and said he would get back to me shortly about timeframe for repair. He called me back and while my tires were still in good condition, he advised to have all of my tires replaced, since we were going to have to replace the one. I drive a lot for work, so I agreed. I've taken my car here for stuff like this many times. They are trustworthy guys. When they got to working on my car they realized the nail didn't make it all the way through. Instead of replacing all of my tires anyways, they called and advised me and we decided not to move forward with the repair. I sincerely appreciated their sincerity even though they knew they would not get any benefit from it. They had already ordered the tires as well. But they stood behind honesty instead of making a buck. Highly recommend these guys. Thanks Brian and Richard and the tech who "worked" on my car!

  Stas Allen
a month ago
Lifesavers!I was driving from Sacramento to San Francisco for work on a tire that had a decently-sized leak. I was calling every tire shop on my way over to see if they could squeeze me in for a quick patch and no one was available. I called the Walnut Creek location and I think it was Antonio who answered and said it was done on a first come, first serve basis so I decided to take the chance.I stopped by, Antonio recognized my voice and checked out my car right away. He told me my tires were due for a change in a couple months and I asked if it was worth it to just change them then to avoid potential problems like this in the future. He said that wouldn t be a bad idea and gave me a buy 3, get 1 free deal that was going on at the time. I mention this because at no point did I feel like I was being sold a product or service that I didn t need. Everything came up naturally and my questions were answered in a no-strings-attached way.Naturally the tire change would last a bit longer than some patch work so I borrowed a car from someone I knew in the area, but even still they got my car done in less than two hours.I definitely need to take better care of my car but I m grateful for Brian and Antonio for being there at a moment s notice when no other place could be and providing excellent service. I ve been a Big O Tires customer since I got my car but this will be my go-to location from now on.

  Jason Bowen
4 days ago
Excellent service! Came in at 6 30 and they were able to set me up with 4 new tires before they closed at 7. Very friendly, and help me choose the best tires for my budget. Will be back for all my tire needs in the future

  Jen Lessner
3 months ago
Big O is fantastic & their customer service is nothing short of spectacular!! I came in late in the afternoon on a Friday and they were able to get me in and out in about 45mins. I needed a quick turn-around since I had a newborn at home and they will came through for me. I will definitely go back & highly recommend them to anyone!!

  James Mitchell
2 months ago
Brian offered fair and friendly service for my brake check. These mechanics are trust worthy and skilled. They diagnosed a tire leak and fixed it quickly.Rashard and Antonio helped w/ an oil change. The team finished quickly and they diagnosed a few things I could handle myself (battery, headlight replacement). Great job!

  Joel Attri
3 months ago
I have used Big-O Tires in WC many times before. I liked them so much I turned my father onto them. My first visit was several cars ago, but even though people have come and gone, the service has remained the same. I ve saved money by going to Big-O, and I ve gotten great value for my money every time. Thank you Big O! Ask for Joe, because I know he will take care of you!

  duncan mc fly
4 days ago
Brian was awesome!! great customer service. Will definitely return for future service on my vehicle

  C W
3 months ago
It's the day before Christmas eve and my Porsche Cayenne S needs a total alignment or the family road trip to SoCal is ruined. What can possibly be done? Big O saved the day and got me in quickly and did a perfect job. Richard is a 1st class gentleman and took excellent care of me! The alignment tech is a total PRO and dialed in the alignment to the "T" perfect, steering wheel perfectly lined up square. Chef's kiss/Better than the dealership down the road no doubt! Thanks!!!

  Michele Mike Brocato
5 months ago
Excellent service! Needed new rear tires. Called ahead to get them ordered. They had them within 24 hours. Showed up early on my day off and they took care of me in about 1.5 hours. Thanks!

  Njeri Tyner
2 months ago
Friendly staff and excellent customer service! I felt taken care of for all of my car needs. I will be back soon. Special shout out to Brian!

  Kaitlyn Policarpio
5 months ago
Was told 60-75 minutes a little after 9am to fix a flat so my toddler, baby, and I went to the coffee shop. An hour came and went and my car wasn t even taken back yet. We went back to wait at the store and ppl that came after us came and went. At 11:45 I finally said just put the spare on we are done ..and magically the flat was fixed and the car was ready. They literally saw me waiting and couldn t check in the back? At least the guy that was helping me was working. The other two seemingly weren t doing anything while this guy was running around taking care of all the customers. Bizarre. I won t be back.

  Karin Krueger
3 months ago
These guys are great. I was very happy to get my car in and done without spending so much more! Thanks Big O

  Richard Minchener
3 months ago
Ask for BRIAN he's the MAN. Always watching out for my car safety and giving good advice. Been going here for 5 years now since moving from Miami. Service is always great! It's good to know that there are still good Honest shops out there that provide great quality service. 6 sets of tires I have purchased from this location never have had a problem only Solutions. Joepsh is also a great help! I had a nail in my tire one night just before closing time. He and the crew fixed my tire in & out in 15 minutes. I was still able to make my meeting on time! Great shop and has great mechanics. Great all-around crew!

  Julianne De Vos
a month ago
Great team! I ve been bringing my cars in for service/tires for over eight years and no complaints.

  Abraham Orozco
5 months ago
Brian:I had a messed up tire while heading home on the 680 to Sacramento and I called this spot and asked them if they had the tires I needed, Brian said yes, told him my situation and that I live near Sacramento so I still had a long way to go and he squeezed me in to the busy schedule they already had and I repeatedly thanked him for making time for me on their busy schedule last minute and I appreciated that from him so much THANK YOU BRIAN!!Mike:Issues came up on my account cause it couldn t be charged on their end and I was confused cause I ve used it before and it worked fine since I was never sent a physical credit card so it would be charged thru me giving my info, customer service was closed by then and I was panicking already, Mike then called his side of customer service and they fixed everything (my address needed to be updated) Mike was super patient with me and that horrible issue and I m grateful he was able to assist me and get that squared away for meThank you guys I appreciate you guys for taking me in for tire service last minute and fixing the dumb issue of the addressI ll be sure to add this place on my maps as one of the top places to stop by for new tires

  Nikko Trinidad
4 months ago
Geddy was excellent, has a very unique was of customer service thats honest and genuine. Wish you the best brother. Thanks for the work.

  Kelley Casimere
5 months ago
The staff there is super friendly and helpful! They received my car and ordered the tire and had us back on the road same day. Highly recommended!

  Mike
6 months ago
I have been going to Big O Tires and working with Brian since 2014. This guy is amazing! He will always go above and beyond to take care of the customers he serves with the intention of giving you the best price.

  Noah Kinner
a month ago
Brian is the man. Straight forward, knowledgeable, and got me taken care of right away. Highly recommend.

  Nancy Conti
5 months ago
Geddy and his team were super responsive and helpful in ordering and replacing my low beam lights. I also asked them to check my tire pressure and washer fluid both of which they did

  Larry Even
7 months ago
Terrible Experience - Never Again!!! (only gave one Star because that's the lowest allowed)Handed over car for 4 new tires at 9am, was told it would take 1.5 hours. At 10am the car was being pulled into bay for new tires. I checked in with Joe at 10:30 and he told me it would be at least another 1.5 until completed. Very frustrating since I never received an update. Only text I received was to let me know that the bracket were at 3mm and wanted to see if I wanted to replace them (an easy NO). Reasoning for the delay was that they had to move some cars around.After tires we installed had to wait another 45 for alignment. after alignment we completed the mechanic mentioned that the steering wheel off and needed to bring it back in. So so frustrating.Tire America is next door - hummm that's an easy next choice.

  corey hardin
10 months ago
Top notch service and quality of work. I spoke with Brian 30 minutes before they closed and to my surprise he said they would take a look that day. I went in thinking I just needed a repair leak but ended up with 4 new tires. Brian was not pushy to sell me tires, he explained the reason he recommended replacing them all and left it up to me. At this point they are technically closed but Brian stayed an extra 30 minutes helping me find the best tires available, explaining the pros and cons of all of them. Got the tires ordered and installed the following day. The whole crew was great and I highly recommend this shop and will be a lifetime customer.

  Heather DeCaires
7 months ago
Easy, efficient and thorough. There was no up-selling although they did find an issue that I was already aware of. I can appreciate that there was a full inspection done and that I had that fixed while I was there as it was a I ll take care of it next week sorta thing.

  Thomas Moran
2 months ago
Best Service, best people.Brian is great!!!Thank you for working so hard for me.

  Dan Beaver
3 weeks ago
Brian was awesome it taking care of my tire needs. He is someone I can trust when it comes to tires.

  Clare Shields
a month ago
Brian at Big O in Walnut Creek was quick to take care of my car. He's super friendly, helpful and knows what the hell he's doing. It's a winning combination of talent and people skills. That shop would not be what it is without him!

  Steve Mullins
4 months ago
Brian is the best. Took great care of my car as always. He's your best PR, taking nothing away from any other employees. I'll be back!!Steve Mullins

  Teresa Head-Gordon
3 months ago
Joe at the front desk was so friendly and efficient and kind- very good service by the staff on replacing tires- recommended tires are great!!

  Calin H
4 weeks ago
BIG Help from Brian G and the team at WC location. Thanks for everything. I recommend.

  Gerard Flaherty
a month ago
Brian was friendly, fast and knowledgeable. Tires stayed on too, so not sure what else I could hope for.