Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Hake Pollock
2 months ago
One of the worst customer service experiences of my life. Had to drive there to make an appointment because they won t answer the phone. Parked at the designated spot to get tires. People getting oil changes were checked in immediately. I was ignored for 23 minutes after my appointment time until I went inside to complain. Couldn t complain because there was no one at the auto care service desk. Three of us waited there. I pressed the call button and still waited. Someone came running in from the garage to check me in. No apology. The worst.

  Kim Freels
a month ago
I liked coming to this place because they were fast and cheap, but they have lost me as a customer because the last two times I have come, I've sat in my car in a line of six cars waiting for them to come out. I even walked in and asked what I should do, and they said "wait by your car for us to come check you in." I waited another 10 minutes, not one car moved, not one person came out to me. TWICE in a row. Forever lost my business.

  A T
3 weeks ago
I had a very terrible experiencing coming here on Saturday 3/9 morning for oil change. First of all, we arrived at 10 am to get in line, then was told by a staff rudely to wait outside for a minute so someone can come check us in. Then he disappeared from the shop. We waited for an hour outside in the line, initially we thought they were busy, but then 30, 40 minutes gone by then we realized somethign was wrong. Not only was there beer cans outside the auto shop on the ground, there was only 1 person working on all the cars. And no one was above ground in the shop to check us in. Then, at the hour mark, there were no movement in the car line, I walked up to a staff that came back out again to ask to please get checked in, then he told me to wait. Again. Then another staff came up from the back room and took 30 minutes to check us in. Why? You might wonder. So they were about to up charge us for a bucket of oil that should have been part of our service, but because they say they ran out of that oil, they wanted me to pay them $20 extra dollars to buy the oil from the store front.I declined it, and asked for another oil instead. Them the person took another 30 minutes trying to find this other oil type in the shop.The oil change itself took 2.5 hours. The check out took another 40 minutes cus they did not have anyone at the checkout counter and we kept asking any staff to please get someone to help ring us up. But it did not happen until 2 other customers had to get checked out behind us.Honestly, it could not get worse, except it did.Upon getting home, we checked under our car cus we heard banging sounds under the car. And guess what, the cover for our engine was not completely attached and was hanging half way off our car and dragging on the ground as we drove.We cannot imagine going back again cus this was just such a disaster and we don t want to interact with the rude staff ever again.This is not the place for oil change. Look else where.

  Ale A
a month ago
I decided to give this Walmart a chance, despite the bad reviews. Oh boy, was I wrong. The first time I went, they said I didn't have an appointment, despite me making one. They re-made my appointment and I went in another day. When I told them I was there for a tire change, some bald guy took care of it. Me and my parnter clearly said to put the new wheel at the front, but for some reason he put it in the back. When we mentioned to him that he installed it wrong, he got angry at us and said that we told him to put it in the back. Uh, no we didn't. So he angrily put the wheel back in the front, while bad-mouthing us to his co-workers the whole time. If you go, beware of the bald guy. He has a bad temper.

  Thomas Tool Company LLC.
5 months ago
Wow a ton of bad reviews... I take both of my trucks here and have been for a while now and have noticed more lately how bad they have gotten I was there today and I guess now they are making appointments and not letting anyone in line know what they are doing. So after sitting in line for over 2 hours they let someone cut line saying they had an appointment.But not saying anything or separating the lines. I can change the oil on my trucks myself... Walmart get your shizzle straight...Service: Oil change

  Kristina Cordileone
7 months ago
Got my oil changed recently. At first I was discouraged as I arrived 30min before their closing time, per their posted closing time online. Thanks to Hector for respecting and honoring the stores online closing time he did my oil change, regardless of his coworkers negativity. Hector had great customer service and was very down to earth. If you ever go get your oil changed at this location def ask for him. He knows what he is doing and is professional. Thank you again Hector!

  Ash
3 months ago
Gina the manager refused service to me at 5 pm because she claimed they were painting even though they close at 7 pm and she turned me away with a flat tire. Horrible customer service. Gina should get fired.

  Raul Chavez
a year ago
I have serviced my car here multiple times in the past, usually they are on top of their game, I come drop my car off and go inside to shop while the car is being serviced (Oil Change). Today 2/11/23 was a different experience, after waiting inside the car for about 10 minutes, I walked inside the shop to get someone's attention. I talked to the (tire guy) and said, "Hey I would like to drop off my car & get an oil change today. He responded " Well FIRST OF ALL, you can't be in here" (First of all?), as he put the chains back up, and stormed off. I'm 42 years old & pretty competent, if I would have known I would have not gone in there. I had no idea I couldn't be back there since the chains were on the floor, I'm guessing they said (Employees only). I let the initial (First of all) comment slide, but after waiting for another 10 minutes & (NO ONE) coming to attend me I was done. I got out of line & did my shopping. Walmart Lube used to be outstanding, now they are horrible. Shame on you.Service: Oil change

  Aaron Garcia
a year ago
I gave them the benefit of the doubt seeing as how it had such a low rating on google reviews. Well it was a waste of time to say the least. Went to the auto center to get a tire replaced. I was aware that I would need to order a new tire. Went inside and was told to go outside so they can order it. Went outside and got told to go inside. Then a manager came and said he could take a look just not at the moment because, he was busy . I looked around and only 2 cars were being worked on and neither of them were for tires. I had counted at least 6 workers in the bay. I would definitely not recommend this place.Service: Auto tire replacement

  Ricky Martinez
a week ago
Can t balance 2500 tires, don t have the right equipment

  Michael Reeves
a year ago
Lady at the front desk was incredibly rude, nobody greeted us for almost 15 minutes while we were in the waiting area - it also took 2 hours to change 4 tires of which would have been a 30-45 minute job anywhere else.There was a girl named Gina however who was incredibly helpful, she was the only positive part of the entire experience.Services: Tires, Wheel alignment

  TjCrypto Cartel
7 months ago
Just drive 8 more minutes west and go to Oceanside Walmart. I guess all the techs for this vista location decided not show up to work. All of us that got there early to line up were screwed.

  Darth Rokaz (JIMROCK)
a year ago
The best team doing oil changes and tires at any Wal mart in Aan Diego. These guys know what's aUp about cars and getting through tons of customers super quick and beat yet super cheap. Nobody beats Wal mart oil change and like. My battery cable was about to break andServices: Tires, Steering & suspension repair, Auto brake repair, Auto windshield replacement, Battery, Oil changeServices: Tires, Steering & suspension repair, Auto brake repair, Auto windshield replacement, Battery, Oil change

  Bruce Gephart
2 years ago
Had my oil changed here before with no issues. However, today was a bad time wasting story. Arrived in line with 6 cars in front of me. No one came out to sign me in for 45 minutes. Now there are 4 cars in front of me. Attendant now says it will be another 1.5 hour wait! I asked if they were doing tire changes, and he informs me no, only oil changes? Are you serious, 4 workers to do only oil changes, and now another 1.5 hours to wait! All the time I'm staring at a big sign they have at the front of the line saying "no waiting". These guys were moving like snails. Won't be back to these time wasters. Even if the price is low.

  Darin Campbell
9 months ago
Sign outside the auto center says "No Waiting Get your oil changed now! '. I and 5, no wait now 4 other customers have been waiting just to get checked in for over 30 minutes. Sure feels like considerable waiting.

  Gerri
a year ago
This whole Walmart is terrible. I had an appointment this am for tire rotation.Could not make appointment for oil change with it. Told to come early. They forgot to use the Mobil One I had in my hatch back. Fortunately. I was done in 50 min. Shopping in the store, lots of empty shelves and big price increases. Go to Aldi or Grocery Outlet first. The final straw only self checkout available. Bought a bottle of wine and paid for it at the service counter for the self check out. Set in on the shelf with the receipt sticking out from the bottom. Another cashier walks up and screams at me for having it there. Did not want to listen that it was paid for., while scanning the rest of my purchases. I won't be back.

  Emily Taylor
5 years ago
Been here for an oil change about 4 times but I ve had issues twice now (first issue was an estimated 1 hour oil change taking almost 4 hours I decided to let it go and give them the benefit of the doubt). This last visit they used a different brand and weight of oil than we had discussed/ I asked for, and then argued with me when I questioned it. I had wanted to stick with what I have as back up in my trunk (Penzoil High Mileage Synthetic 10 W-30) and said I had shown them Valvoline 5 W-30? Small details but still frustrating and makes you question their honesty and quality of service. I will not be returning.

  Strictly Riri
3 years ago
This is really a negative star review. Showed up at 8:20am for an oil change and was told it would be a 45 min wait. Did some shopping to kill time and was done after 30min. When we went back to the auto care center we noticed our car was ready but we didn t receive a phone call. There were no employees to be found so we were waiting for 10min until someone finally came. He then tells us that we can t pay here (we always pay there) and sends us to electronics. We walk to electronics just to be told we can t pay there either. We then walk back to auto care and tell the same worker what electronics told us. We asked to speak to a manager so he went to go look for one, he comes back after another 10mins and said he didn t know when one would be available. We had to walk back to the front of the store and pay for the oil change then walk back to auto care once AGAIN for the car keys and now we re waiting AGAIN.

  Aureliana Montano
7 years ago
Excellent experience definitely returning here Victor was the tech who helped me out with my oil change not only did he provide me with great customer service but he was very professional and straight to the point when I had a question he had a great answer. My car was ready just in perfect timing like he had promise. I DEFINITELY recommend this place, and if you're lucky enough to have Victor as your tech I assure you, you will leave satisfied with both the job and the service.

  shannon briceno
5 years ago
I needed 1 tire because I had a nail and my tire couldn't be fixed. I was told it would be three hour wait, so I agreed to wait. Three and half hours passed and I was still waiting. I asked an associate when they would start working on my car? He said the guy just went to lunch and he would work on it after he finished some oil changes. I could not wait any longer I was starving and depressed because of the wait. I just left. I hope I never have to go back there. Wal mart should not sell tires if they can't help out their customersNow I just hope I can make it to work tomarrow.

  Israel Alonso
a year ago
If you value your car don t go here. Came in for a simple oil change and they stripped my oil pan cause major leaking. Need me oil pan replacement. Ruined my drive way with the oil leaks.Service: Oil changeService: Oil change

  Mike
2 years ago
Horrible and dangerous non- service. I would give below zero rating. Destructive... I Went for a simple tire rotation, and they damaged my van with the lift. Dented the underbody in 4 places which is frame damage. They don't even know how to run their own lift and almost dropped the car on the ground, damaging it in the process. Incompetent and dangerous! Also see horrible reviews on Yelp.

  geogre smith
a year ago
Today i have flat tire and i come to wm auto care and leave my car to change tire , after 2 hours i meet them and he said he still had two cars for appointment and no worker , please make appoinment for tomorow , i came to another 2 walmart autocares and they still dont want to fix , even i have warranty and a big hole on tire

  Eng. Adam AL-Ali
4 years ago
Worst experience I ve ever had.Four hours and half to replace the oil and tires. The guy told me it will take only one hour and half. The old lady to check me out wasn t friendly at all it took from her 30 minutes to check me out. They gave me wrong prices when I first came. I will never go over there again.

  Bennark Rio
a year ago
I hope manager can change all the service guy of auto care , he's so rude and play customer , one time i come and wait for one hour to get service , he come and said today we dont have people to change tire even i see one car park in front of me and already walk inside , today i come to do oil change ,he said today i dont have any 0w20 oil to change then i walk to walmart to find the oil and i see a lot of 0w 20 oil on the ailse , i dont know why they play to customer , walmart is a good place to shop but the auto staff make people lost time , gas and money , the women work before even dont say hello and thank you but i always have service with her, i love her more than the young guy working now , please lay off himService: Auto maintenance

  SouPAAFLY 123456789fun
4 years ago
This auto care center has improved tremendously, The team was very quick and very detailed in completing my 4 tires and oil change. I would recommend Walmart for your next oil change! Not only they were very fast they were kind courteous and very professional! Thank will be back

  Aimee Schultz
7 years ago
Worst service ever! These a holes not only took over an hour to change my oil, they left more than half the screws off my skid plate!!! Are you kidding me?? Got 5 miles down the road and the whole thing starting to drag and fall off! When I went back to get it put back together this idiot tells me they knew it was missing some screws and the tech working on the car should have replaced the screws...well duh, ya think?!?!?! GUESS THAT'S WAL-MART FOR YA!! Why would I expect any better, ha.

  Kate Nance
9 months ago
My friend got a new tire & install for her 2017 jetty for under $90 bucks! Good good deal !

  Paris Flanagan
6 years ago
These idiots don t know how to change oil correctly. Got an oil change and they spilled oil everywhere causing a belt in my car to break about 2 weeks later. If you re going to get your oil changed go to an actual mechanic and not these idiots

  Clayton Griffin
2 years ago
It took me forever just to get a ticket to get my oil changed. No staff. Walmart can t get any employees obviously because they are evil and pay their people slave wages.