Toyota Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  uni corn
3 months ago
Worst service , I had an appointment at 11:00 got there 10 minutes before my appointment and spend 40 minutes just watching how other cars get there and get service before me. I felt like they were avoiding me, after 40 minutes I decide to leave and find service somewhere else .

  Fred Cruz
3 months ago
This has to do with the service department. They open at 8. I made an appointment for an o�l change for 9. At 11:30, they were just getting started. Something is wrong with the service.

  Jesus San Miguel (JSM)
7 months ago
Unprofessional Service DirectorI want to acknowledge the excellent service advisors who consistently deliver exceptional service. However, my experience with Jose, the service director, was extremely disappointing. Regrettably, he exhibited unprofessional behavior and lacked tact. It was baffling the extent he went to single handedly try to derail the conversation and deflect any responsibility on my "mess of a process,".Over the course of nine months, we encountered ongoing issues with our new Rav4.After a lengthy troubleshooting process, we received a new screen, which we made an appointment to have it installed. The replacement screen was defective. Rather than providing a new replacement, Jose proposed restarting the entire process, effectively disregarding the previous nine months of effort. I attempted to explain the importance of context, but he dismissively asked if I intended to dwell on the past. I firmly believe that understanding the context is crucial, I said. Unfortunately, his response was hostile, and he abruptly interrupted me repeating the same thing. It's puzzling that Jose wishes to restart the process, even though it was initiated at his own dealership back in December 2022. This experience has been frustrating and disheartening.

  A K
6 months ago
Mario Carrillo, has great customer communication skills he always provide advise for my car service needs, I'm completely satisfied.

  Pooping Machine
a year ago
Worst service!! I was told I'm getting my car back February 23 then they said 24 then today the 27. Called today to see what's going on they told me Tuesday but they'll called me back to give me more info but they're not calling. Mind you they made me return a rental 2 Saturdays ago. Don't tell your customers a time and date and not keep it. Ppl has jobs to go to and things to do.

  Oscar Herrera
3 months ago
It was great, work was done when promised

  Doods Alba
3 months ago
They take good care of your car

  1 Review
6 months ago
Good luck trying to schedule ONLINE, and it is 2023.

  Stephanie Cruz
4 years ago
It never fails, JoseKia always has the best deals, his very professional has great knowledge doesn t make the process stressful or boring, his such a great person to come to we have bought more then 3 cars with him and he always helps us in an efficient and prompt matter 100% recommended.Thank you Jose Kia we love our cars!

  Vincent Gonzales
4 years ago
I brought it in for it's first oil change and service. They did what I expected and they did it well. Courteous, and efficient.

  Jesus Antonio Gomez
4 years ago
Great customer care, always willing to help and exelent services from my friend jose kia of toyota chula vista well recommended and looking forward for more years of friendship and more cars to buyThank you jose

  Nick Bergwitz
a year ago
Good reliable service so far for our 2022 Highlander

  Wall to Wall Services
3 years ago
Thanks for the efficiency and service! Celia is an Awsome Service writer

  Lyn D
4 years ago
Good customer service

  Raul Riera
3 years ago
My complaint is only with the parts department when they transfer my call when the parts people answer, they only answer me, I say good afternoon and they leave me on hold for 20 minutes and more. It has happened to me many times. I have to hang up and try again. I clarify it is only in the parts department. Poor customer service.Mi queja es solo con el departamento de partes cuando me transfieren la llamada al contestar las perzonas en partes solo me contesta les doy las buenas tarde y me dejan en espera 20 minutos y m�s me ha pasado muchas veces .tengo que colgar volver a intentar .aclaro es solo en el departamento de partes .mala atenci�n al clientes.

  Gabriel Maldonado
4 years ago
very attentivemuy atentos