Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Miguel C Yu
2 months ago
Very bad comunication with service advisor, poor repair quality, forgot to replace headlight, two body underpanels. Missing screws, and a noise cause by the accident.
Scooter
a month ago
People like Mryna would be the only reason to go back, her customer service skills went above and beyond. My problem is that my quote jumped $241.00. I was given a 3 day wait period for the part to be ordered and received. Much to my delight, I was call next day and told all was ready. No mention of large price increase. I had to read it in the paperwork given to me to sign when picking up my vehicle. I was told the reason was due to the "generic" part arrived damaged, so the manager said to go ahead and use the Honda part. (Not sure why both would have been ordered since originally I was told nothing kept in stock). I was not given the option to wait a day or 2 more to reorder the less expensive part. My guy said, "I was just going to wait for you to get here to tell you". At least I have met my $500.00 per incident deductible, and now have a claim of approximately $50.00 with my insurance company.
Jane L
5 months ago
Big gaps shown after headlights repair.Watch out for your gasoline level. I lost three quarters of gas during repair process.The car sent in for repair with full tank of gas, when out of shop it had less than a quarter of fuel left. And even with big drops of gasoline outside tightly sealed fuel cap.Services: Painting, Body & Trim
Charles Perkins
8 months ago
Very unsatisfied with service. My truck was there for hail damage. When repairs were complete and I got my truck home I noticed two dents that did not get repaired, they did not paint where the hail took off the paint. Greasy oily finger prints were left all on my driver side visor. Parts are missing from pieces the were taken off and not put back on after repair. I had to call my insurance and let them know I needed to take my truck back to fix all these problems.Services: Painting, Body & Trim
Anita Solis
3 months ago
My 1st time using Caliber for my auto repair. Office staff was polite, very helpful and took care of the paperwork & gave me a packet with my invoice. My service rep for repairs Enrique Palacios was very through. Wrote up the estimate told me he would give me text updates on the status of my repair . I did receive 1 to 2 updates per week. Also gave me estimated date of completion. My car was ready before the date. When I arrived to pick up my car he showed me the work that was done . My car looked amazing like it was brand new. Great work Caliber! Thanks Enrique you provided % and have great work ethics.
S Love
a month ago
Staff was friendly and very helpful. My car went in because it got scrape dent on the passenger side. They did an impeccable job. You can't even see where it got mega dinged. While my car was in, they provided daily text to keep me up to date with their progress, and they got it done 2 days earlier than first stated. Thanks, Caliber Colission!!!!. You are all awesome.!!!
Georgina Martinez
a year ago
We came here to get an quote on one of our vehicles that had been involved in a collision. The employees here were very efficient and polite to us. The place was easy to find. The inside of their office was nice and clean. They had a place for you to sit while you wait and their receptionist was very helpful and very polite. Overall they handled everything extremely fast. I recommend this place to anyone looking for a place to fix their vehicle.
Chris Miller
4 months ago
I had a pretty messed up car from an accident. My insurance company sent me to Caliber and I am very glad they did. Caliber on Broadway did an outstanding job on my car making it look even better than it did when it was new. The staff at Caliber kept me apprised of the progress on my car so that I did not ever wonder what was happening. The explained the process on each step and got my car back to me earlier than promised. No accident is pleasant, but Caliber made the aftermath as painless as possible.
Erik Thornquist
4 months ago
Went to the one on Broadway in SD. Kind receptionists and thorough inspection by the adjusters. Work took a bit of time to complete but it was done right. Of course, you don t want to have to take your car to a shop - but if you do, this is the place.
s healey
3 weeks ago
The crew did an incredible job.Hector provided outstanding customer service and the work performed on my vehicle was amazing.My car looked brand new.Thank you!!
Mikey Smith
5 months ago
I want to give a huge shout out to Myrna and Enrique. They got me in and out in no time. Mayrna was super sweet and very professional. Such a great person to have greeting you when you walk-in. Enrique was very professional as well and answered all the questions regarding my vehicle. Definitely going to recommend this place to friends and family.
Adesol Gomez
a month ago
Good place for arranging your car, a little expensive but the employees working very good.Receptionist make me come back 3 times for my appointment one of them doesn t speak Spanish
Miah Bennett
4 weeks ago
Easy to work with, great communication, repairs were done 2 days before the estimated completion date and the quality of work done is fantastic!
Federico Robles Robles
a month ago
Having our car repair at Caliber Collision was a good experience, they were very helpful and professional. Our car was repaired a couple of days before schedule.
Ruth Diaz Gutierrez
2 years ago
I went there for some rear end damage on my accord. Everything was good with time of delivery, i went around to inspect the repair and before anything noticed a dent and scratch on the hood that wasnt there when i had dropped it off. I tried talking to the guy who was handing over the car but got no where, he said it was already there but it obiously was not as i drive this car every day and wash it by hand and know for a fact it wasnt there. Guy in front desk said someone would call me back to work something out but never heard from anyone again. How frustrating that you take it to fix a certain damage and come out with another dent or scratch. Definitely do not recommend, I will be taking my buisness elsewhere. How unprofessional.Services: Painting, Body & Trim
Ryan Rosado
4 months ago
Amazing experience from beginning to the very end! They finished ahead of schedule and demonstrated true professionalism throughout the entire process! Thanks again Enrique!!
delia wilkins
7 months ago
My Battle daily vehicle experienced a bumper accident and i had to take to a Body Shop for repairs. This is my first time to experience the services of Caliber Collision Broadway Chula Vista location. To say that I was super-impressed with the quality of the work and the Amazing customer service would not do justice to these folks! The service was timely, superb, my car looks super-new now! And I was treated very warmly and great attention by Mr Enrique Palacios, not only is he a great vehicle manager but he is a Comedian as well, making me laugh and enjoy my day too! I give him 20 out of 10 starts. Thanks again for the Beautiful Experience!
Jerrilyn Hayes
2 weeks ago
This is my 2nd go around with Caliber & I selected them a 2nd time because the 1st experience was so Good! They re very good with communication & everyone that I came into contact with there, are Amazing, every last one of them!! If you need quality auto body work, run to these guys, they re Wonderful Services: Painting, Body & TrimServices: Painting, Body & Trim
Gloria Monsalve
4 months ago
The service from the beginning to the end was great, starting with the receptionist until the delivery of my car. Thank you very much.
Chintan Shah
8 months ago
They repaired my vehicle when it was under insurance. Rear bumper replacement. Bumper popped off 1 day after I got my vehicle back.Went to them. They said it needs a bracket => they knew the issue yet chose not to fix it. Now they want me to pay out of pocket. I said give me an estimate. Been 2 days. No estimate.Do NOT use Caliber. YMMV. But my experience was horribleService: Body & Trim
England Boy
7 months ago
Could not have had a better experience. Had about $2K damage to front end of vehicle, hit by debris on the highway, that required replacement of parts and painting. The shop kept me informed via text messaging, and even dropped me off and picked me up from my house, so I did not have to Uber, (Thanks Pancho!). Will go again if needed, but hopefully not. lol.Services: Painting, Body & Trim
Alexander Yracheta
a year ago
It was great. Like all things in life there are good and bad. What counts is the ending we all got through it. I am thankful and happy. God blessService: PaintingService: Painting
Mitchell Walker
5 months ago
If you need a good shop for vehicle exterior repair, may I recomment Caliber Collision Center in Chula Vista, I'm truly satisfied and a happy camper.
stephy p
4 months ago
Great customer service. My car came back way earlier than the original estimate.
Simon Bielaz
a year ago
Terrible service. Took more than 3 weeks for a deep scratch. Not needed to replace or wait for any part. Painted 3 times and never matched the white color
Neicy Rodriquez
8 months ago
Customer service is amazing! The quality of work is awesome! If you need any kind of cosmetic work done, do it here! Lifetime guarantee too!! Hands down the best!Services: Painting, Body & TrimServices: Painting, Body & Trim
Raul Lugo
9 months ago
They have dishonest people working there I had 4 brand new tires on my car they swap one my tires out and put old one thinking I won't notice make sure you mark your tires and and do inventory on your vehicle or just take your business somewhere else I recommend another thing they refuse to cover the warranty they give me for life on the bumper
Lori Williams
a year ago
Rep. Oscar was 100% on point with everything! I always request him when my vehicle needs work. He s friendly and very professional. I bet he d be a great trainer of new staff in exemplifying on what it takes to keep your customers satisfied and coming back for all their car repair needs!!! Love this guy!Service: Body & TrimService: Body & Trim
Ingrid Antoniszyn
a year ago
Caliber Collision center did an excellent job of fixing my car, after a fender bender. The job was completed ahead of the expected due date. The staff was friendly courteous and professional. I recommend this repair shop to anyone needing work done on their car.Services: Painting, Body & TrimServices: Painting, Body & Trim
Della
a year ago
Caliber Collision does top notch work. They kept me informed the whole time my car was being repaired. I was pleasantly surprised at the price of the repairs and painting. The staff are all very friendly. The work the do is guaranteed for life. I won t take my car anywhere else if I need repairs againServices: Painting, Body & Trim, WeldingServices: Painting, Body & Trim, Welding