Envision CDJR West Covina

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jackie LeBron
2 months ago
We had a great experience last night with our purchase. Took our son to purchase his first vehicle and Joseph (Sushi) and MD were great. They worked with my son to get him to a payment he felt comfortable with and got him a better rate than we were first quoted. They also have a great selection of new and used vehicle to choose from although my son already has the vehicle in mind he chose from their website. I would definitely recommend this dealership.

  Aland Hernandez
3 days ago
Rocxy was simply the best!!! She showed us the perfect truck for me and my family...she went above and beyond with the team at Ram West Covina to get me the best approval! We drove from the valley to get this beautiful truck. So greatful for the amazing customer service. Thank you so much again team!!!!!

  Micah McGinnity
2 months ago
Wanted to give a shout out to Mike and Alex for getting us all dialed on this beaut. Thanks for the patience and follow up. Also, Jarvis and Leslie in finance for making the deal go smooth. Very thorough and explained the terms in detail. A great experience all-around. Thanks dudes.

  ileana giles
3 months ago
Before the 2023 year ends, I want to give a big shout out to Sergio who was friendly, patient and understanding while I decided on my Jeep 2024 4xe. He provided me pictures when I asked and he knew that I was busy with my jobs plus my business Lily Sweet Cakes. I wanted my Jeep at a price I felt comfortable with, plus I didn't want go waste too much time there because I knew what were some of the important features I wanted in my Jeep. For all my hard work and years I have been wanting a Jeep; I finally did it with the help of Sergio. The manager Fahad also wanted press on me, but I told Sergio that I didn't want get bothered too much. I read a mix of reviews here and I just know that Sergio gave me a genuine experience. Fahad told me he was going include a red bow but he probably forgot and I didn't remind them. Maybe, they can send me a cool small accessory or a Medium Jeep T-Shirt to make it up. I hope this dealer gets a remodel and better outcomes because it has potential. Thank you Sergio!

  Luis Ascencio
4 months ago
My interaction with this dealership, particularly in the aftermath of purchasing a Corvette, was dishearteningly filled with a multitude of issues that collectively culminated in an unsatisfactory experience. While the initial purchasing process exhibited a facade of decency, subsequent events unfolded that revealed a disconcerting lack of integrity.During the transaction itself, the finance manager, Stephanie, cast a shadow on the transparency of the process by attempting to tack on unnecessary packages. This not only raised concerns about the ethics of the dealership but also left me questioning the motives behind such opportunistic maneuvers, seemingly geared towards augmenting personal gains.However, the real ordeal began post-purchase when attempts to communicate with the General Manager, Laso Abbas, proved to be an exercise in futility. Despite persistent efforts to address concerns, the GM's elusive nature significantly hindered any semblance of effective communication, leaving me grappling with unresolved issues.A scheduled appointment for the removal of the vehicle wrap on a Saturday morning at 8:30 am, which was initially seen as a step towards resolution, transformed into a protracted and disheartening affair. Contrary to assurances of a prompt removal, my car languished in a dirt lot for well over an hour. Inquiries regarding the status of the removal were met with evasive responses, amplifying the frustration of the situation.It wasn't until 1 pm, following repeated requests for updates from the sales manager, Farhad, that my car was reluctantly returned. To my dismay, the removal job was nothing short of subpar, and to exacerbate matters, scratches adorned the side of my door. The dealership's indifferent response, brushing off concerns by asserting the car was sold "as is," further underscored a glaring lack of accountability.In summation, my encounter with this dealership was characterized by a disturbing lack of transparency, unresponsive management, and an overall disregard for customer satisfaction. The disheartening nature of these experiences compels me to caution anyone against considering this dealership for their automotive needs. The evident lack of ethical conduct, both among salespeople and management, serves as a stark warning that potential customers should look elsewhere for a more trustworthy and customer-centric automotive experience.

  Smeazy
4 weeks ago
Joseph(sushi) and MD was the best people to work with at Envision. They tried everything in their power to get me the car that I wanted and was very straight up with me on how the processes go. They are very friendly & easy to have funny conversations with. I recommend anyone that s trying to buy a car. To go to EnvisionCDJR and go to Joseph and MD.

  Elena Vidana
a week ago
My salesman went the extra mile to help me out of the grim situation of being in a total loss accident and turned it into a blessing !!! My Dad and I were able to get into a new vehicle! We are so grateful!

  Sassy Lemons
2 months ago
Just purchased my 2019 Honda Civic! It is my first time financing a vehicle in my own and had SO many questions. The sales and managers were able to help and walk me through through my questions and concerns. They didn t make me feel like I was a bother and their patience is outstanding. Thank you! These are the gentlemen who helped me through the process!Leslie- FinancingSyd- salesAlex- managerFahad- managerMD- manager

  kevin bautista
4 months ago
Alex and Carlos the service porter did a really great job cleaning my vehicle.I Like how the place is well organized no mark ups no tax. The supervisor manager is doing a good job in the back taking care of the dealer. Laso the GM is the best . They told me about the prices and there was no false advertising. Great place to get vehicle worked on Thank you , I Will be coming back fosure.

  Paulina Bojorquez
3 months ago
This car buying experience was simply the BEST! The team was professional and very kind. Got the best deal, after going to other dealerships. Rocxy AD and Drew were great! Thank you team CDJR West Covina!

  Andrew Escobar
4 months ago
Came to envision to get a quick oil change and the customer service was great. Alex and carlos the service porters did a great job washing my car. Gilbert also jumped in and asked if i needed any help and took good care of me. Laso the General Manager has been doing a great job improving the dealership. The supervisor manager Kayla is a good person and helpful. Came to the store No false advertising and no markup which is good. Everything calm no force. No tax. Great place to get your car worked on, Really great people Thank you

  Andrew Awad
3 months ago
Thank you Roxy from Chrysler West Covina for all you help in securing this beautiful Pacifica at a great deal. I appreciate all you help and support during that day and how you made the entire process go smooth. Will recommend you and CDJR West Covina Chrysler Dealer to all my friends and family!

  Lesha Porter
2 weeks ago
Before you consider purchasing a car from Envision CDJR West Covina dealership I genuinely urge you to read this review in its entirety if you don t want to be swindled and hustled out of your hard earned money. My husband and I were not only lied to, we were also deceived, and an unauthorized credit run was made by the dealership on my social to five different banks. Fair warning, this review is lengthy to give you a full understanding of how this dealership operates. This dealership tried to rob us of our money!On 2/12/2024, we were told by the dealership (Roxie) they would sell us the vehicle (pre-owned 2020 Honda Accord Hybrid) we were interested in for $26,000 out the door. We informed the dealership that we had our own financing through our own bank and was informed that we would not be able to get financing through our own bank until we decided to refinance the vehicle. We stated that we understood although we didn t believe what we were told. Therefore, I requested that my credit not be ran until after I was ensured the car was going to be sold to us for $26,000 out the door. Roxie who was helping us promised my credit would not get ran until we had a definite price on the car. When she returned with the pricing of the car with fees, the car price came out to over $40,000!After looking over the paperwork it was noticed that there was a fee for over $11,000. Only after asking what the fees were was it stated to us that we were getting charged for an extended warranty and the dealer s package. We stated, we weren t paying $40,000 and inquired if my credit had been ran. Roxie didn t respond and asked that we give her a moment. She returned with the finance manager with another price breakdown. Only this time it was for a little over $35,000 that still included an accessory fee for $6,500. I was told by Roxie the extended warranty had been removed and the dealer s package was $3,999. The finance manager then stated there was no way they were going to sale us or finance us for $26,000 out the door for the car. We then asked, was my credit run. The finance manager indicated my credit had been run. We informed the finance manager we did not authorize my credit to be ran. My credit was ran five times for $40,000. Initially, the finance manager stated my credit had only been run by four banks. Once we requested the names of the banks, we were then informed it was five.We declined the sale and as I was getting ready to pick up the two sheets that had the car pricing and fees on it, the finance manager grabbed both and stated, the forms belonged to the dealership and we could not have them. Thereafter, we began to walk out and Roxie comes up to me and whispers what if I can get you the car for $32,000 out the door, like out the door, out the door . Again I declined. Two days later, Roxie calls my husband laughing stating she could get him the car for $26,000 out the door. My husband hung up the phone.

  Genesis Cruz
2 weeks ago
We came in to JUST look at potential Dodge charger buys. We had gone to other dealerships but it didn t feel right. We saw the cars they had on OfferUp and decided to come look for ourselves. Their selection is top notch! Various colors and models but what sold us most was Rocxy s attention to detail and customer service. She listened to everything I wanted in a car and she delivered! Leslie in the financial department helped us out and customer service was amazing! Thank you Rocxy we love the car! CDJR West Covina is the place to come and shop!

  Joel MIJARES III
5 months ago
Great Team, Working non stop to make sure that we were happy with the deal & giving us the best they can! AllStar Team; Bri, Fahad, & Eric !! Great Deal!

  Rodolfo Martinez
5 months ago
CDJR West Covina was able to help me and my family with the purchase of my Monster Jeep Wrangler with absolutely no problem!!! They were transparent, very hospitable, and honest throughout the process. Rocxy was the best salesperson Ive had in my car buying experience so patient and so kind to us! Please come get your Jeep or any vehicle from CDJR West Covina!!!!

  FRESHTAMPICO
a month ago
We came to the dealership with no expectation in getting a vehicle never the less a brand new 2023 charger Roxy was able to make ot happen for my family this was a big push for us to keep us motivated to keep going and moving forward.

  Wendy Garcia
3 months ago
Huge thanks to Syd Sao for delivering the grand Cherokee 4xe. Purchase went very smooth, my new car is beautiful. When dealing with syd, he was upfront and honest. Thank you again Envision CDJR. Please ask for Syd Sao! He is fast, efficient, and has product knowledge.

  Danny Razavi
5 months ago
This place took care of me. I called because I damaged my last car and owed a good amount of money on it. My credit also isn t all that great. They got me into a brand new car even though I didn t have much of a down payment and they rolled my last loan into the new one. Great attitudes and they stuck around late to help me. I love my new car! Coming back soon to trade up into that new Swinger edition asap Ask for Joseph, (Sushi) and Fahad!

  ivette perez
5 months ago
Thank you! Envision CDJR but most importantly I would like to thank Roxy! for being the greatest on what she does. She absolutely did everything for me to go home with my dream car and after being denied at another location she absolutely did her thing! Thank you for explaining the details and being super kind and friendly! Thank you for you service. If you are looking for a new upgrade please contact her!! You will not regret it.

  melanie salisone
2 months ago
We went to 4 different ram dealership and nobody was able to help my dad and I get into the TRX. Thank so much rocky and the whole crew at cdjr West Covina!! You guys are amazing I highly recommend everyone to come get your vehicle.

  Kill Red
4 weeks ago
Came in today to trade in my vehicle was helped by Roxy who went over the top to get me in my brand new 2024 Dodge Durango ! I came way from Moreno Valley , cdjr are my new family ! Thank you so much EXCEPTIONAL CUSTOMER SERVICE

  victor rodriguez
5 months ago
We came all the way from Hemet to purchase this beauty of a truck. The team at CDJR WEST COVINA made it happen with absolutely no problem! Rocxy, Erick and Laso were amazing and honest throughout the process. We went to other dealerships and no one could help us the way they did! Thank You again for your service!

  Cristian Cortes
6 months ago
Fahad sales man, really helped me get the car I wanted 2023 Durango R/T and the process was smooth and easy for me. Really recommend him if you are looking to get a new car or looking to trade your car in.Excellent customer service !!

  Kathy Fahed
3 months ago
I bought a car with the help of Mr Hady, he gave me a great deal for my dream car!I highly recommend asking for his help and advice in cars! Great Job , Envision CDJR are lucky to have him as a team member

  Hector Gamboa
6 months ago
I decided to come to Roxy and she made the buying process very easy. I would recommend going to her for your buying car needs. Thanks to her we came out with a brand new Jeep Grand Cherokee. She showed us the different types of models that were available and from there decided which one matched our needs. Thank you Roxy!!!

  Ryan Otadi
6 months ago
Great people working here, I worked with Israel, a young passionate dude who was very helpfull tonight with the purchase of my dream Jeep 392. And Joe, the Finance Manager? Absolutely top-notch. If you're thinking of getting a new car, I can't recommend these guys enough.

  Oliver Saikaly
3 months ago
I really appreciate the help Hady gave me today. He got me in a new Jeep. He made the process very simple and walk me through the steps. Thank you again 5 star rating all around.

  Melissa Howell
3 months ago
We were able to get a brand new 2023 Charger thanks to Syd. He was very helpful and made the car buying process so easy. Ask for Syd. He s the best.

  Kiandra Jimenez
3 months ago
I am completely changing my review this has been the worst customer service and experience ever. The finance department is absolute trash. I ve been paying two car notes for 2 months because they have not paid off my previous car. To make matters worst all we get is excuses, we cannot talk to anyone, the finance manager got irate with me for being upset about them not holding their word (paying off the car and refunding our money after two and a half months). He won t answer the calls, my husband had to take off work to get someone to respond. I m now going to Jeep cooperate because we have been treated very poorly.If I could give them 0 stars I would. Do not spend your money here. I hate I ever walked through their doors the only saving grace is Drew, the best salesman who has been more responsive and attentive then anyone.Please buyer beware the finance and office is incompetent, poor manners, and absolutely unresponsive. Ishmael, the finance guy is absolutely in the wrong field. If you re going to get upset about a customer being rightfully mad about you all not holding up your end of the bargain and you not holding your word you don t deserve people s business. He raised his voice and tried to defend the indefensible and still days later has not resolved the matter and still refuses to pick up the phone and face their shortcomings.Trashy business. Jeep cooperate and the GM will know about how poorly we ve been treated. I don t even want the car now.Best dealership ever! I drove an hour for their great deal and they went above and beyond that to make the numbers work. I was met with Drew The Coolest Car Agent who was knowledgeable, patient, friendly, and willing to meet my needs until I was happy and comfortable with the deal. He did not tire of letting me test drive cars until I found the one, and listened so well to who I was and what I needed that he was able to pick the best car for me. I went to Mercedes, Porsche, other Jeep Dealerships and I received the best car, offer, trade-in everything from Envision. They even beat Mercedes on trade-in value of my Mercedes by a few thousand. From the GM to the detailers top notch service and care. Even my finance guy, Yussef was a blast to hang and talk with! Everyone cheered when I wrung the bell literally everyone!These guys go above and beyond!Oh! I got home and had a freak out moment with my new baby (I thought she wasn t turning on), texted Drew and less than a minute after I hit send he not only responded he called me back, jumped on FaceTime, and helped me figure out that nothing was wrong with her (The hybrid is so quiet I didn t realize it was on!! It s so quiet that 4 people thought we had a dead car not turning on!). This was hours after our deal, Drew didn t make me feel silly, and encouraged me to call him if I need anything in the future.I m sending everyone to Envision of West Covina! Thank you all for giving my dream car and not letting me compromise or feel uncomfortable with my deal!