AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dani2256
2 weeks ago
Very bad customer service at this particular location. The manager was very rude and quickly refused to help me return a part that I purchased online, even though the app clearly says the return can be made at ANY AutoZone location. He gave me a lot of lame excuses as to why he wouldn't give me a refund for a part that failed days after installing it. I called AutoZone's customer service and they made things right by helping me return my item, so because of this I'll continue to shop at AutoZone, but never at this store location.

  Christopher Barrentine
3 months ago
Carlos and his team were very welcoming/inviting upon walking in. They listened to me explain my needs and were very good at providing a solution in a quick manner. All employees were more than willing to try and help as well. Highly recommend this location over others near by.

  Christopher Manning
4 months ago
The guys at this location were great! My car battery died while visiting friends and I needed jumper cables, it was 950pm and I was 10 minutes away. I borrowed friends car and drove to AutoZone right away. I called ahead to let them know I was on my way and they stayed open a few minutes after 19pm (closing time) to accommodate my emergency. Thank you AutoZone on Citrus, you guys were lifesavers (I had two teenage boys I needed to get home!)!

  Jasson Hernandez
2 months ago
I recently walked in to try and purchase some windshield wipers during this current storm we re having in california and receive help getting them installed on my Nissan Sentra. SR. When I initially asked for help there was two workers in there one by the name of Santos and another kid that I have had confrontations with before regarding situations at the AutoZone. I have no problem with the people that work there. The issue is when it s raining outside and I need windshield wipers, and you re not offering your help. It s number one, unprofessional number two, disrespectful and three, very extremely dangerous. I recently walked into try and purchase some windshield wipers and as as soon as I walked in, they were already asking me to make model and year of my car, when I was still walking into the door. As soon as I got to the front cashier desk, I asked them for assistance on the windshield wipers, and they asked me for the make model year of the car again so I gave it to them. Then they gave me the measurements of the windshield wipers and expected me to go and find them myself, so they pointed me in the right direction which was perfectly fine. The Other worker got up and went to go grab some for his own vehicle and said that he had to work on his car himself so I m just standing there looking for the best windshield wipers for my car because there s many options so I am a unknowledgeable but doing what I can, I grab a pair of windshield wipers, and when I go up to the front cashier the guy claims that they cannot be installed on my vehicle because my vehicle would have to remove the front hood and that s the only way they can be installed. As soon as this guy claims this situation, I ask him for his name and they both kind of sat there. Not really expecting me to have a problem with it. I didn t ask for the other guys name which I probably should have but I know where this AutoZone is and like I said I go there a lot so I know he works there. so I will be back and I am making complaints, and there s better ways to handle situations that definitely wasn t one of them. I end up, leaving the store with windshield wipers that really weren t up to par on my vehicle barely visible. I pulled into another AutoZone in a different city and gladly I m so thankful they were able to help me and install me some new ones.

  Ramy Kamel
5 months ago
Richard the store Director. Knows how to handle business of his store and the Glendora store since they keep sending us to Richard. He goes out of his way for excellent customer service. Thank you so much sir.

  NextGen I.T.resource
a month ago
Out of all the auto zones in my area this has been the most helpful and successful with fixing my issues,,,Alan and Santos have been great with diagnosing my problems

  Sandy A.
5 months ago
Friendly employees and clean environment. They help with all your needs.

  Angie
7 months ago
Bought breaks for my car and they were very helpful and gave me options. All the breaks are a lifetime guarantee.

  George Nuila
a year ago
I'm An independent mechanic gain experience in a shop about 13 years and good car work wen I see it, AutoZone offers good work good customer service and quality parts and make sure you get what your looking for, now in know all AutoZone aren't the same but for the most part they got a good idea and the patient to help and will always go to AutoZone for there are many location and for a independent mechanic that's great accuse and available for me to conduct business

  Andrew Gonzales
7 months ago
Alan was great, very helpful didn't rush, he deserves a raise

  Precious Bernal
a year ago
This worker named Alan is the best! He is super helpful and is always so nice. Answers all my questions and will even walk u thur the process if changing out a light on the car, etc. Well at least he did in my case. Took like 5mins. Thanks again Alan!!

  Rene Martinez
a year ago
I like the service I get from this place specially for a guy he is really nice and try to help everyone the bes he can unfortunately I don't remember his name.

  Carlos Garcia
11 months ago
Usually I have a good time at autozone a good service. I think I got a lot of shopping to do. I'm mechanics so quit things all by there

  Jennifer Garrison
3 years ago
They really came through for me! They tested both of the batteries in my car, and found that one was pulling power from the other. They called and found what location had the battery that I needed and sent me there. It was already waiting at the second location when I got there. I went back to the original auto zone in Covina on citrus avenue and they were kind enough to install the battery too for free! It was easy and quick! I really appreciated their kindness and professionalism. I highly recommend this location!

  Mercedes Lopez
5 months ago
Was great in customer service

  Martin Gonzalez
a year ago
Managers unable to return an item from their own online website with online order number on my phone. I was being asked for a number that does not exist on their own website transaction receipt. I finally just took a credit for the item. Just unreal how an online order cannot be refunded at the local Autozone when the receipt says to go to local store for return. Maybe they need to call Walmart or Kohls and see how they are easily capable of returning items with original online order number receipts. Unbelievable experience... Last time I go to this specific store.

  Alicia Johnson
2 years ago
I needed a battery for my key fob and Ramon H. went above and beyond to help me. He was patient, informative, and took the time to put the battery in for me. This is my new favorite location.l!!!

  Arinze Major
8 months ago
Alan was the best. He went all out his way to help me out

  Skyler Priest
3 years ago
Alan B, Cruz, and Robert are truly the best! I had to push my car to auto zone Thinking I needed a new battery and Alan came out with a battery tester and noticed my bolt was loose, he tightened it and my car started again. Cruz helped save me even more money when he knew what part I needed for my car. They also were very friendly and make my stressful day 100 times better!

  Jose Guerrero
8 months ago
Everyone is helpful and knowledgeable. Always willing to help.

  terry craig jr
5 years ago
Tonight i got help with a battery change form a guy that drives a black TRANS AM (i think. I am not a car guy) and he worked on that battery for 15 minutes without any complaints. This is what employees should do..... Good dude ......

  Jimmy Higa
a year ago
Jesse and Cruz were super helpful. They helped me out with getting the right parts for my vehicle. Definitely coming back to this autozone.

  D Farry
2 years ago
The manager told me that i couldnt use a product in the carburetor which i could ,not knowing that im a mechanic but i said ok went home and came back to the store for something else and i asked another worker and they said yes butthey couldnt sell me anything cause.i was paying cash

  bubba nader
3 years ago
Not very knowledgeable with parts that are for custom builds. They mostly need vehicle information and look up parts by vehicle application. Cool staff, usually but if you like doing custom builds, or swaps, this really isn't the best place to shop for parts.

  David Gann
a year ago
Not the most knowledgeable staff but they were definitely trying to help. I was able to find most of what I needed.

  Tommy Lopez
a year ago
Really professional I enjoy there service and help

  Monica Garci
5 years ago
Ordered a part for my car.. they told they were going to get it the next day at 10:30am. Called at 11am the next day and they said that it would be ready at 1pm. Called at 2pm anx they told me they didn't get it until the next day. Not a good store to get anything. If you want to order a part go to O'Reilly Auto parts. They have the parts the next day.

  Steven Rivera (Slow_mz3)
4 years ago
Not helpful associates asked help to find a specific oil filter and oil. They didnt look at me just pointed to an corner. Also asked about military discount. Questioned me even when showing my DOD ID. Will not shop here anymore!..

  Robert Ibarra
5 years ago
They have everything you need but I felt like the employees seem like whatever there doing is more important then helping you out at the actual store.

  ruben rivas
4 years ago
Just had to make a return 10 mins ago.. I believe both guys were named John who close the store.. they were quick, polite and got me in and out of the store so I could get home after work.. great customer service.. will come back to this autozone from now on