Ventura Toyota Service & Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Josie Arm
a week ago
Josh Ross was great and very accommodating! I live an hour away but this dealership had the exact car I wanted and he worked with me online to get the deal set up so I would only have to make one quick trip out there. Josh thoroughly went through every button/feature and now I know more about my new car than my old one! Being a young female it was refreshing that everyone actually treated me like an adult and talked directly to me instead of my boyfriend who drove me there.

  brandon smith
2 months ago
First and last time I ever go to this dealership. I initially came in for an oil change and 5,000 mile service and alignment.The alignment could not be completed due to having a spare tire. On the inspection report it s listed that the tires were rotated when they weren t. I only know this because my space tire was still on the front passenger.So the next day I return to get my tires rotated, after a lengthy wait I was finally done or so I thought. On my way home I noticed the hood of my truck was open, I pulled over the first thing I noticed was the smell of oil. Upon opening the hood I noticed the oil cap was missing and oil was all over the engine and hood. The negligence I observed my three times I went to this dealership warrants the one star rating I m giving. I will not be recommending nor returning to this dealership!

  Collette Thogerson
a month ago
Having received less than stellar service at other dealers (many times), I was prepared to never buy a Toyota again. Therefore I was really happy to find Emilio at Ventura Toyota Service. He is always kind and attentive, but more than that for me is the feeling that he isn't going to try and sell me something I don't need or take advantage of me. I feel like I can trust that he has my best interests at heart and for that reason I no longer go any where or to anyone else.I know I'm not always the easiest client. I have high expectations and demand quality service. Emilio delivers every time. Thank you.

  Eric Zetz
6 months ago
Brought my 2023 TRD Pro 4Runner in for 5K mile service. I was quickly greeted as I drove in & escorted to Marcelino who answered my questions & added services I requested. Marcelino gave me a range of time my truck would be ready. When the work was done, I received text messages & a phone call informing me my truck was ready. The service performed addressed my truck concerns, & the truck felt as new as when I drove it off the lot for the first time. Great service! I ll be back.Services: Tires, Vehicle Inspection, Wheel alignment, Oil change

  Edgar Langarica
a month ago
When I take my car to this location I always ask for Carlo Mata. He goes above and beyond to make sure your time and car issues are resolved. Super pleasant and his ability to answer all your questions and rest assures your car is in good hands. He is the true definition of what customer service should be. Thank you Carlo for always taking care of our cars.

  Valerie Pike
a month ago
Carlos was excellent. We left our truck over night and he even got coupon out of truck and applied 10% discount. He said he thinks outside of the box. We forgot about the coupon and were pleasantly surprised!

  christy walker
3 months ago
I am giving a five star rating for the amazing service at Ventura Toyota. I especially want to acknowledge Emilio for accommodating last-minute scheduling and excellent communication. The service department has taken care of all of my vehicle s needs. Every service that I received has exceeded my expectations including communication. I would look no further than Ventura Toyota To service your vehicle!!! A shout out to your wonderful team!!

  Janett Barrera
a month ago
I would like to express my sincere appreciation for the exceptional service I have received from your Ventura team. In September of 2023, I had the pleasure of purchasing a vehicle with the assistance of Eddie Wehmeyer , who truly exceeded my expectations by going above and beyond to ensure I acquired the car I desired.Recently, I visited your establishment for an oil change, and I must commend Marcelino Reveles for his outstanding professionalism and assistance during my visit. Marcelino made the entire experience enjoyable and welcoming. Upon dropping off my vehicle, I was promptly attended to without any delay, and the same level of efficiency was evident upon my return to pick up the vehicle.Thank you once again for the exceptional service provided by your team. I look forward to continuing my relationship with Ventura Toyota in the future.

  Judit Pungorne
3 months ago
This dealership provides an outstanding maintenance service. Carlo Mata is an excellent service adviser. He helps not only with regular but preventive maintenance issues. He is very knowledgeable of the type services that are available for my car and he finds the best solution for all of my service needs. He is an excellent communicator who takes pride in his work.

  Miu Ng
2 days ago
Service was great! I have to appreciate Jennifer. She always has a good manner and patience to take care of me! Thanks

  Francisco Gonzalez
a week ago
Me & my wife had a great experience at Ventura Toyota great customer service Jeff our salesman was very knowledgeable we took a few suvs for test drives he also answered all of our questions. Thanks again Jeff !!

  Victoria Cortez
a week ago
Appointment was easy to make, the service was thorough and quick. Andy was nice and available through my service. Pick up was quick.

  Max Perutz
2 weeks ago
Emilio is always super helpful and goes above and beyond. Makes the service process simple and is very good at communicating issues in a timely fashion.

  Hal Yasa
2 days ago
Carlo Mata was expedient, friendly, supportive, provided very competitive pricing and repairs were completed an hour earlier than promised even without an appointment. Thank you.

  Rosemary Alvara
2 months ago
I really loved how I was greeted as soon as I pulled up with my highlander. I was escorted inside to Vanessa Martinez she was very nice took care of me right away, I love how they treat their customers.I feel confident and safe driving my car after being serviced. Thank you!

  Tomy Nguyen
2 months ago
Great service and super friendly!This dealership starting doing something that blew my mind. They send you a video of them working on your car through a text. The person on the video shows your car and explicitly tell you what parts they're looking at. They give you jnformation if it's in a good condition and what services they are performing. They're being as transparent as possible with the small video clip and that was greatly appreciated. Would come back again for the next maintenance.

  Loren Neufeld
2 months ago
I made an appointment for a 25k mile service. I was told it would take 2 hours. When I arrived i was told it would take a minimum of 3 hours. It took 5 hours. The power was our for 1 hour to be fair. The dealership is other wise pretty nice. I have no other experience there to determine if this is common practice.

  Mervyn Abraham
a month ago
Came in 30mins late from my appointment and service department still honored my appointment. Very thankful for always providing complimentary uber rides. Got a call two hours later letting me know my vehicle is ready for pickup.

  larrs loez (larrs8315)
2 months ago
My five star review goes to Marcelino and Manuel they were so agile and quickly to help me out with the reprogramming of my 2017 Sienna appreciate all your help all the staff there is amazing and greet you with the smile and I can t do attitude thank you guys. Keep up the good work.

  Jeri Philbrick
4 months ago
Hannah made scheduling quick and easy and explained the services that would be provided. Our check in was smooth and the service dept completed the work in less than 2 hours. Carlo reminded me that our key fob batteries should be replaced every 6 months. I appreciated the service department s attention to detail.

  Billy Wheelz
2 months ago
Jennifer Lange at Ventura Toyota was super as always when we brought our vehicle in for service. She s quick, polite, and she even walks out to the vehicle and does a quick visual inspection. She informed us of any updates with the service during the day. Jennifer makes our day of vehicle service quick and easy.

  Nancy Brewster
3 weeks ago
Venessa made our visit very warm and friendly. She addressed all our questions and concerns and went above & beyond in her service. I m only requesting her going forward when I schedule my appointments!

  Mimi Holmes
2 months ago
Marcelino has been taking care of us for many years. He makes sure our vehicles are always in great shape. If I have a concern, he will get it checked out and give me the results. Always very happy with him and his team.

  Veronica Alvarez
4 months ago
The website to set up service appointments is very easy and user friendly. I have been getting my car services at Toyota Ventura for many years now and Mr. Marcelino Reveles is always very helpful and professional. Services are done fast and professionally. I am very content with my car and Toyota services.

  Ginger Paschal
a month ago
I purchased my first Toyota ever a few weeks ago and my "new" used car needed a few things. The sales department made sure the parts department knew what was needed.Marcelino Reveles of Ventura Toyota (in the Service Department) was amazing! He kept me informed about the timing for the services needed AND asked if I needed a ride when I dropped off my car.When I picked up my car, one if the items that needed service was not up to the standard I was hoping for so Marcelino Reveles suggested that I talk to the Used Car manager that was there that evening. After explaining the situation to him, he ordered a brand new part to replace the part they tried to repair!I will FOREVER be a Toyota fan and purchase future automobiles from Ventura Toyota! There service was above and beyond what I have experienced at other unnamed brands and dealerships!!GO TOYOTA!!

  Jon
2 months ago
Jennifer Lange was awesome and took care of me like always! Service and communication with parts, arrival times, needed repairs was all outstanding. Looking forward to dealing with Jennifer and Toyota again very soon! Will recommend Ventura Toyota service to all my friends who are Toyota owners.

  Bill Mannlein
4 months ago
My Ventura Toyota experience started rocky. The young lady who answered the phone signed us up for a service that was not correct for this new Camry. She did get us an appointment. When we arrived at the service entrance, the young man was not familiar with what service was needed for the first time. He did help us find the service manager. Richard was very helpful and arranged for the correct service as directed by one of the service attendants at the service desks. So, we did get the service needed. They called us when the car was ready. Thank you Ventura Toyota!!

  Maleah Wilson
3 months ago
Omg, Jennifer in service is Awesome. She took really good care of my moms new car and we always enjoy chatting with her because she is so professional, polite, courteous and most of all makes her customers feel at home.

  Philip Escareno
3 months ago
I went in to have my truck maintenance service be done. It took less time than I was told that it would take. I received excellent service. The staff are very friendly and helpful. I had a few questions about things. They were able to answer my questions.

  Magda Escalante
5 months ago
Andy Gutierrez at Ventura Toyota did a fine job of keeping me informed on what needed to be done to my Sienna. Andy was patient and personable. I liked working with him. Both of us were aware that there was trouble shooting to be done, and the best way to deal with this was a blend of calm and patience. I appreciate Andy s resourcefulness as well as his ability to remain flexible when various options need to be considered. Thanks for your help, Andy.Sean Thomas Miller