Keyes Hyundai

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Christopher Collins
a month ago
Edy was so helpful and kind during my visit. He quickly made things happen and I was test driving the car I wanted within minutes. Just a super nice person all around. Also, Bobby was great in getting my new Buick ready to go. He was helpful when I called back the next day too. I love my new car!

  John Testro
4 months ago
I'm going to assume no one cares about answering the phone at the operator or the service dept because of the major remodeling going on but it is deplorable how you can wait minutes to speak to someone and they don't return calls when you leave a message. Communication with the service advisor was up to me to ask for updates while they had our vehicle for 11 days. The second week, my text on Monday was ignored till Saturday. Don't expect your car to be clean because not only do they not make an effort to clean it, they gave it back with greasy mechanic handprints on the hood and doors, and black finger smudges on the interior and dirty floor mats. The worst dealership service dept experience I've had. Car was repaired and they gave me a loaner, only reasons this was not a 1 star review.

  jessibev
a week ago
Jonathan has ensured that every experience I have at Hyundai is a pleasant and easy one. He s very straight forward about procedures, yet personable and a pleasure to talk with. Thank you for making me feel taken care of!

  Alyssa Loomer
a month ago
Overall, the service was great. I especially appreciated the in person communication and free rides to and from my home while my car was serviced. It would be very helpful to receive instructions, however, about where to go and what to expect at the service center. The construction going on at the dealership made it difficult to find the service center and then no one came to my car within a few minutes when I arrived, so I thought I was in the wrong place.

  Dee
a month ago
Great experience. The salesmen weren't pushy at all. They were very kind. Went home with a great car!

  Katheryn McCarthy
a month ago
I purchased a 2022 Hyundai Santa Fe in July of 2022. I started having trouble with my transmission in the fall of 2023. I took my car to the dealership to be looked at mid December 2022. It took a couple weeks for them to decide the transmission needed to be replaced. Then it took some more time to get that approved under the warranty. They have told me in January and early February that they were still waiting on the transmission and could not give a date when it would arrive. It is now March 7, 2024. I have not had any update for weeks. I have been texting and calling for more than a week now. I have not heard from the service contact. I have left two messages for the service manager that have not been returned over several days. I have asked the dealership operator to leave a message for the dealership manager. She says that she has now sent two internal emails to him and the service team. No one has returned my calls/inquiries. I am beyond done with this. I'm starting to wonder if they even know where my car is.

  Tiziano TM Media Mammana
6 days ago
My first and probably my last experience with Keyes Hyundai, and I was happy this morning since is close to my house and I just moved to LA from San Diego and as Hyundai lover (this is my third Hyundai) I've always brought my cars to the official Hyundai service but my enthusiasm got destroyed when after I asked the tire rotation that I paid together with oil engine and filters, watching the camera of the service department i've noticed my car got the oil change but nothing about the tire rotation. I Watched the video on the TV from the waiting room for the entire service (luckily they have that tv that showed me what they were doing on my car) and when I asked them if they did the tire rotation they said "yes of course"!!! Well, I am a technician and I know my car pretty wheel, and my rear right side wheel has a little white mark on the rim and guess what, the wheel was still there on the rear right side! After telling them my disappointment for charging me something that they didn't do and lying to me, they apologized right away and asked the mechanic what's happened and rotated the tires, wasting my time for extra 40min (after waiting 3 hours for the oil change). I know mistakes happens but I pay Hyundai service for my piece of mind of quality service instead a random car mechanic, but they failed on that. In my job I always and I repeat always check twice to make sure the client get the best experience because money are important for all of us, but today not paying attention on the quality from them and charging hundreds bucks where the client discover the scam is not the way to make business. Check your car twice after you serviced your car from them, folks!

  Jay Grobeson
a month ago
I think your service advisors have too many clients. There is a systemic problem with bringing in a car. I waited almost 20 minutes to drop off my car because my advisor was busy. I asked and was told that I had to wait for my advisor as I watched people who arrived after me be checked in. It is more important to me to not waste time than it is to have a specific person check me in. This is not the first time that I have had to wait to drop off my car.They were able to fix my car, and when a problem developed after I picked it up, my advisor did respond even though it was after working hours.

  Christopher Burka
a week ago
I am utterly disappointed with Keyes Hyundai of Van Nuys. My 2019 Kona is having transmission issues. It s not the first time and this location brushed it off twice before. Now, it sometimes loses power when going up hill, which is dangerous. I made an appointment to get it looked at. It took 4 days to secure an appointment because there was a cancellation. Otherwise, the next appointment was three weeks out on April 25th 2024. I arrived this morning, April 4th, and it took over a half hour just to check the car in. Then Carlos said it will take an additional 5 days just to perform a diagnostic. He informed me that they were understaffed. CLEARLY. That is completely UNACCEPTABLE. I can t be without my car for five days or more. They obviously had the money to do a complete renovation of their location but they can t staff their location properly. Even though he was a courteous advisor, I will never return to this location. I ve purchased two Hyunda cars from Keyes in the past and this will be the last. DO NOT take your car to be serviced here either. I am taking my car to another dealership/service center nearby.

  Jack
2 months ago
You have a new service advisor, Andrew, who is top notch! He made this the best experience yet and will be my go-to service advisor moving forward. I also really appreciate the Lyft service to get me back home instead of having to wait there.

  Rene Ruiz
a month ago
Under Construction, but that shouldn't stop you from coming.I came here during a rainy day. My first oil change took a couple of hours. I managed to stop at Starbucks in Sherman Oaks and do some studying.Andrew was attentive and followed up if I had any questions or concerns.On a side note, since I like to be intentional with small details, it would have been nice to reset the oil change reminder on my Tucson.I came to this location because it provides local shops to navigate within a short distance.Just be prepared to keep yourself busy with activities. Transportation services have been stopped at the moment.

  Itai Porat
2 months ago
One of the worst experiences I've had. Dropped the car before the appointment i scheduled only to find out that they forgot to service my car and it was left there. No one let me know what's going on until I reached out to Jonathan's personal number. This was just such a headache. Oh and I came the following day to get it serviced, you guessed it, I had to bug them and wait much longer than expected to finally get the car. Richard, the manager, do better please.

  1e H
5 months ago
The gentleman helping me was great but I don t know what s going on downstairs (the actual service area) it took me more than 5 hours just for an oil change. Gotta do better job..

  Mark McFadden
3 months ago
I went to this location as my primary dealership was unable to accommodate an appointment less than 3 weeks away, and this was the closest dealership to me. They got me in immediately as a walk-up, the service was fast, and everyone there was very helpful and friendly. The only thing that keeps this from a 5-star review is that they did a courtesy inspection of the car, but I never received any type of printout regarding the results of the inspection, which is something that I always get at my regular dealership after servicing. Would definitely go back there again.

  Ramin Amini
a month ago
The WORST dealership I have ever been to. They definitely deal in BAD faith. I was called multiple times to come over as they had a special with a guaranteed rate. To my surprise, when I came, the sales rep Shakespeare told me he s gonna work with me and see if he can negotiate with his manager even lower than the advertised rate for the car but came back with a price $6000 over MSRP. $6000!!!! When I questioned him, he told me that it is by company policy that I am required to buy tire protection, extended warranty, paint protection etc. which is an absolute lie and when I called him out on it, he smiled and said, that how we make money, so I include all that in the lease payment. I further said I am not interested in all the extras and he smiled again and said, well I have to start the price really high as I know you re going to negotiate down. This is absurd. Stay away from this location.He further said that if I test drove the car and talked about specs of the car, he would give me a better rate. Hahaha. I was dying of laughter. You want a customer to waste hours of your time? Rather than one who has researched the car and just wants to sign and get out. This dealership is a joke and Shakespeare definitely deals in bad faith. Waste of my time.

  Yves Beneche
2 months ago
I had a great experience here. It was easy to book an appointment. They were quick, efficient, and they ordered me a ride Lyft ride home and back when my car was ready since I live close. I appreciate the staff here.My only complaint, I realized when I arrived home that I wasn't given any kind of sticker on my car/paperwork that said when my next service appointment date/milage should be. I usually got that at my old place. Besides for that, great service and I'll be back!

  Michael Fey
2 months ago
My routine car check up went smooth as silk. Raymond was very helpful, straight to the point and answered any questions I had. Even with the renovations, it was smooth. Everyone on the team was great, very respectful and professional.

  Youness Mellar
2 months ago
This is the worst service I have ever experienced. I purchased the highest protection plan for the warranty of my vehicle, anytime my vehicle has had an issue, they tell me to take it to a different dealership. Why would I take it to a different dealership when you sold me the car and the warranty? You can never get through to anybody and once you do, the service department will tell you one thing while every other department will tell you the complete opposite. Trust me do not waste your money in paying for a warranty you can never use.

  Zachary Dorf
a month ago
After my car was totaled by a drunk driver, I needed a reliable replacement quickly. Keyes Hyundai seemed like the answer when I found a Ford Flex on their lot, but my experience quickly became a nightmare of hidden problems and shockingly bad customer service.First, the salesman "Uncle" Carlo lied about the credit check, promising it wouldn't impact my score but then damaging it anyway. That was a red flag, but worse was to come. When I got the car home, the hood wouldn't close a major safety hazard. I even had to call AAA for assistance. The dealership finally agreed to fix the problem, but after two weeks, they were still unable to do so. Ultimately, Firestone had to fix the hood issue something a dealership should be absolutely capable of.Unfortunately, the issues didn't stop there. Firestone also found dangerously worn rotors needing immediate replacement something Keyes Hyundai should have caught during their pre-sale inspection. Worse, during their two-week repair attempt, service advisor Elizabeth refused to replace the rotors, even though they were clearly unsafe. This forced me to pay $200+ out of pocket for repairs Keyes Hyundai should have covered.Then, after the first rainstorm, my car turned into a leaking mess with water pouring in through the headliner. When I reached out to the dealership for help, they completely ignored me. I even had my dad call them, but they wouldn't take responsibility. Believe it or not, the leak was caused by a sour warhead candy stuck inside the sunroof drain pipe! This candy was clearly from a previous owner, highlighting how poorly Keyes Hyundai inspected this vehicle before selling it to me.In total, I've had to pay over $3,500+ in repairs out of my own pocket, repairs a car buyer should never have to face on a recent purchase. Keyes Hyundai sells unsafe cars, deceives customers, and then refuses to take ownership of their mistakes.I hope Keyes Hyundai will do the right thing and refund me for the out-of-pocket expenses that should have been fixed before selling this car. Given these issues, I'm also in the process of consulting with a lemon law attorney to explore my options further. I will never do business with Keyes Hyundai again and urge everyone else to avoid them as well.

 
5 months ago
My car purchase with this company exceeded all expectations. I would like to thank the employee Georg. He helped me a lot with my choice, was patient and solved all my questions.

  Daniel Guzman
3 months ago
Bought this car in late August (4 months) and now has a check engine light.I had to replace the lowbeam headlight and the back breaklght as they went out in that timeframe. They sold me a horrible used car.UPDATE: I contacted the dealership and they did not want to offer me a courtesy car to get around. They told me to contact Kia but Kia told told me to contact the dealership I bought it from which is keys Hyundai. They do not want to make an exception and help me out. I do not have a car to get around as of now.Update 01/06/24: KIA told me the car has a bad bearing for the steering wheel console and needs a replacement catalytic Converter.Keys Hyundai sold me a car with issues.

  Michael North
2 months ago
This dealership is absolutely not friendly. Went to purchase my lease buyout and Shakespeare was literally only there to hand paperwork, and then walk away. Not to mention that he went to get my odometer reading and moved my car from parked on the street into their lot without asking me. Don t drive somebody else s car without asking permission! Further, I went out to my car after being in the dealership for 2 hour and he had left my doors unlocked! In the sales lot! Just not ok. I asked for a manager and there wasn t one working spoke to a sales manager who said he ll probably get written up , and then dismissed me. You would think that after spending a chunk of money with them, they would at least be friendly.If it wasn t for the horrible inflation on cars , I would never do business with Keys Hyundai again. Their service department is awful, and even the staff admits they are terrible . Do something about it! I haven t tried another Hyundai dealership, but if you can avoid Van Nuys . Do it! I definitely will.

  Sandra Barrera
6 months ago
I really appreciate Tamiur, Edmound, and Fred. They were all really attentive to me and my 3 year old, their customer service skills were above and beyond. They all helped me so much to walk out with a 2019 Kona Sel. They took my BMW as a trade in. They gave my daughter snacks and everyone was so friendly to us they even put out crayons and paper for my daughter to be entertained. They gave me really good advice on how to go about things and helped me get a good plan for my car. I am very grateful and blessed to have come across these wonderful souls. They really made me feel like family and I knew I could trust them. They made shopping for a car fast, easy and possible. Thank you so much for all your help. Thank you Jesus! God bless you

  Boris Barrera
a month ago
This used to be a great dealership and service center. Not the case anymore.A few months ago I hit the front lower portion of the bumper up against something and it caused a small crack. I noticed that the forward collision avoidance light had come on the next day.When I called the service center and explained the situation, the rep I spoke with told me that if I brought the car in, the diagnostics alone would cost me $260 and that would just be to tell me if there was an actual issue with the FCA.She mentioned that I can go to service to have them run the diagnostics but the actual body work required to fix the small crack on the bumper that was causing the warning light would need to be fixed elsewhere because Hyundai Service does not do body work. The rep gave me the number to a body shop office that they recommended for the body work.I spent a good amount of money, over $1000, to fix the bumper and get the car back to normal but the body shop told me that despite everything being completely fixed, they could not seem to turn the FCA off, and they tried everything. My car stayed in the shop an extra 3 days after being fixed because they kept trying to turn the warning off. No luck.I got my car back from the body shop and I called again and explained the situation and the rep told me "oh, well if it's just to turn the warning light off, you can just bring it in. No need for an appointment, any of our service techs can get it turned off fairly quickly". When we took the car in a few days later the service rep said that not only can they not turn off the warning light or reset it, but I would have to pay $650 to recalibrate the entire system just to get one warning light off. He said "there is no simple off button" and that the recalibration is needed.My frustration comes from the fact that I listened to every suggestion made by this service center and yet every time, there was some "new" caveat that they would find to explain why their original suggestion didn't work and of course every caveat meant giving them more money. The fact that I was told that to get this simple small warning light off, I would have to commit to fixing the physical damage and once I did that and it didn't work, I was hit with a very expensive quote to recalibrate AN ENTIRE VEHICLE SYSTEM JUST TO TURN OFF 1 WARNING LIGHT. WHY WASN'T I TOLD ABOUT THE RECALIBRATION PROCESS AND COST WHEN I FIRST CALLED? WHY WAS I TOLD THAT I HAD TO GET THE BODY WORK FIXED IF THAT WASN'T GOING TO PLAY A FACTOR IN GETTING THE ACTUAL LIGHT OFF?!After speaking to a service manager, an employee that I have been told is no longer at this location, he reiterated that the recalibration had to be done and the best he could do was take $200 off the original price for the process. Against my better judgment, I paid it.It seemed liked it worked, at first. For the first few weeks everything was fine but then one morning when I turned the car on, the FCA light was on again. I was confused since I had not hit or damaged the car since getting it fixed. I drove a bit and it finally turned off on its own. This happened 2 more times but ultimately the most recent time, the light would not turn off. When I went back to the dealer service center, after keeping my car for over 4 days without prior warning it would take that long, they told me that it turns out something is wrong with the sensor so a recalibration would not work. They then gave me an estimate that would run over $2000 for a new sensor.All of this trouble, money spent, and inconvenience over the course of the last few months and yet this dealer seems to not care that I was led astray by their employees time and time again. Throughout all of this, despite requesting it multiple times, I never even received a call from a manager. I'd stay clear of this dealer and service center if I were in the market to buy.

  Paul Barry
2 weeks ago
The personal / direct service provided by Samuel was exceptional. First rate. A far cry from my first service experience with your service department.

  Mitchell Jacobs
3 days ago
Always friendly, and they never try to upsell for random unnecessary services. There's a nice waiting area with snacks where I work on my laptop while the car is being serviced.

  Jessica H
2 months ago
I first visited Keyes Hyundai for an issue that was happening with my car. I had historically gone to 3rd party service providers but had a bad experience with an oil change at a Valvoline. A friend recommended going to Hyundai since they are the maker of my car. I have been having a great experience! I love how knowledgable they are about what is best for my car and the staff is really really great. They often make jokes and make me feel like a valued customer. This was my first oil change at Hyundai. While it's a little more expensive, it's worth it because they assess what's needed specifically for my car and keep great records. Carlos was super helpful and very communicative throughout my appointment. He was even covering for someone that was out that day but did not seem stressed or pass the burden onto any customers. I also love that they provide a Lyft service for me (to and from the location) while I wait for my service to be done.

  Megan
a month ago
Service department needs a major overhaul, this was the worst service I have gotten here. Nobody to help when I pulled in, and 10 people sitting in a portable office who all ignore you. They sent someone who didn't speak english to help me finally, and he put air in my tire instead of doing my nitro refill like I requested. When I questioned him he told me it's ok, just go.I will never come here again for service issues unless I have to use my extended warranty.Please work on creating a better system for your customers. This was extremely frustrating.

  Hyunju Lee
2 months ago
I went to the Hyundai at Van Nuys. The staffs were really nice and helpful. The only thing I was concerned is their location. It was a bit hard to find since it was in the alley and a bit confused what's the entry even thou the sign was nicely placed outside. But I'm pretty satisfied with their service and will visit again since I know where now!

  Elizabeth O
2 weeks ago
Easy appointment process, courteous service staff and they explained what they wanted to fix prior to starting the work. In my car. No hidden surprises upon check out.