Chevrolet Van Nuys Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  James Fitzgerald
8 months ago
Absolutely positively the worst service department I have ever come across. 2021 3.0 Chevy Silverado 62,000 miles great motor OK truck, and first bad experience, cross threaded oil filter dumped all my oil on my driveway. Had to get the truck back to them on my own. second bad experience truck or truck in for a regular service (we have a perfect service record) we have never missed a service oil change or recommended service at any mileage, I informed my service advisor that I could smell coolant and we should have a look 2 1/2 hours later. I was advised that I have a hole in my radiator. We also have a 100,000 mile additional separately purchased GM warranty. My service advisor informed me that the last time they ordered a radiator it took three weeks to receive, I responded with Please order this part immediately if General Motors will not pay, I will need to pay for this part and installation I will sign I will even come down and pay for it now. I need my truck I am a general contractor with 25 in house men and my truck is a pivotal part of my operation. Approximately 10 days later, I was informed that General Motors was going to pay for the part and installation, and that they would be ordering the part today. (we have lost 10 days) absolutely unacceptable as once again, I was willing to pay for the part and installation in the event of General Motors would not honor our warranty. Over three weeks later got the truck back filthy dirty not even the common decency to squirt it with a hose after sitting outside for over three weeks I could live with this, unfortunately, Keys service department is apparently, and obviously incapable of properly installing a radiator on a 3.0 Duramax once again, all of my fluids ended up on my driveway and came very close to overheating the truck.

  Crystal Deluna
5 days ago
These guys are great! John helped me thru the process and couldn't ask for more.Happy in my new Hyundai

  Behzad Soufer
6 months ago
When you have a shameless, rude, manipulating individual as your service manager, Christopher Millson, you set yourself up for poor reviews.Came to the service center without an appointment due to the car malfunctioning. I had to wait for a while, which is understandable as I did not have an appointment. The service representative Kenia, who was very professional, took the report from us. She said I need to let you know it is a 2 week wait for the car to get diagnosed, and there will not be a loaner car until we can make a diagnosis. I said ok I will leave the car but this is too long and paying for a rental is going to be expensive. She apologized and said that it was all she could do. I asked to speak to a manager. She introduced me to Christopher. He said if I am not happy with this, I can complain to GM directly. I said sure will do but meanwhile take the car as I don't think it's safe to drive. He then said he would not take care of the car as I'm filing a complaint with GM. I explained to him that this was his recommendation. Then he said, "Sure, leave your car, and we will tow the car away." At this point, other customers started to complain due to his bullish and unprofessional tone.

  roger kuizon
a year ago
I had my car towed to this service center on a Monday morning as I scheduled since I think my car's fuel pump problem is still under warranty. They told me that diagnostics would not be done until Thursday as they have a backlog. That's too long to wait. Thank goodness Frank the service technician was able to have it diagnosed by Wednesday. I think they are so understaffed. Frank, the technician was nice but the service center was a disgrace.Service: Auto engine diagnostic

  Ricardo Luna
9 months ago
I ordered touch up paint for my car and when it arrived to this dealer they never called me . I had to call them after 3 weeks of it sitting their. Prior to being their and spending thousands of dollars their no courtesy car wash either .

  Jonathan Pritzlaff
2 years ago
So great speed getting a part and getting installed.Frustrated with the fact that I call 30 minutes before closing and no one answers. Then when I keep calling I get someone, they say oh we can hold your keys and have you pre-pay. Cool! Really excited. Then they just hang up on me. Try calling back, no response. No response. No response. They have my name and contact info, and no attempt to call me.Probably the most frustrating part is we get there 3 minutes after closing hoping that maybe we can still catch someone. Talk to sales agent. He's really nice explains that they don't have access to my keys. Ask to talk to his boss just so we can get management involved with the fact that their employees didn't answer phones for 30 minutes and maybe some involvement might be needed. Sales guy goes and talks to his boss. We see the interaction and the manager doesn't even come out to bother talking with us. He sends his guy back out with the same info. We thank him (not his fault) and get the name of the service manager.Frustrated with this whole process. It shouldn't be this hard to fix your car and go into work. Its telling when they are so helpful to get you into a new car, but when you need to do repairs management doesn't even get out of their chair.

  Rental Dept
2 years ago
I scheduled an appointment to get my transmission checked out over a week in advance, took the car in on time, and was told that the transmission wouldn't be able to be serviced for 3 weeks and that they were backed up. I had discussed this prior to taking the vehicle in, and was told it wasn't a problem. The worst part is how the service manager, Christopher handled the situation. He just kept passing the blame to everyone, and did not rectify the situation. His solution was for me to take it to another dealer, which is completely unprofessional and not helpful.If you need your Chevy serviced, literally go anywhere else. Keyes Chevy does not stand behind their appointments and most of us schedule our days based on that.Service: Transmission

  Eric Goldman
2 years ago
It costs $165 just to see if something is covered by their extended warranty that they sold us. No call back by service manager. They made an appointment to do the better recall, but did not have the battery.

  ELIDIA LOPEZ
2 years ago
I am done with this place. I bought a brand new Traverse High Country in 2020. I ve had issues since I bought it. The cameras would not work about once a week, the dvd system had to be replaced because it wasn t working, and now the cameras don t work at all. It s been 3 weeks. I have taken it 3 times to Keyes on Van Nuys and they have not been able to fix it!! They kept my Traverse for the whole day, they don t even offer a car for the day, a big inconvenience since I am paying a lot of money for something that is not working properly. I am so upset and the service advisors don t even care. They are no help at all.

  I_A_J_V Escobedo
5 years ago
This is my go to dealership. I ve bought at least 4 cars from Keyes and have never had a single complaint. Our sales person Mike Torosian really went above and beyond getting us the car of my dreams. I also loved his sales manager tho truthfully I forgot his name but he did everything he could to make the deal. I never felt pressured by Mike and he listened to what I wanted in a car. Thank you very much. You guys are the best

  subhangi eatezadi
6 years ago
Had a great experience at this dealership yesterday after several terrible ones over the weekend while looking to purchase a new car. I was helped by Matt who went above and beyond to make sure all my questions were answered and got me a great deal. He was patient and very knowledgeable and took the time to go over all of my options. My sister is headed over there this weekend to see Matt to get a car for herself as well. Will definitely be sending more people to him!

  Brian Cooper
3 years ago
Key s Chevy did all of the repairs but left my fianc�es car dirtier that when she brought it in! No exterior wash either

  Jelani Nattey
2 years ago
PLEASE READ - Its a longer review, but it is factual and informative.In May 2020, I brought my 2019 Camaro 2SS to Keye's dealership to replace a faulty convertible top (covered by warranty). Keyes�� subleted the job to a 3rd party (wasn't made aware until after the debaucle). It took the 3rd party vendor 3 times to install the convertible top correctly resulting in� 2 convertible tops breaking from improper installation. Note they had my vehicle for over 44 days (and wasn't givena loaner for 31 days)Here's the kicker: The first time I picked up my car, they did not check to see if the top was functional. So upon the first time I opened the top, the rear glass shattered. They tried to say it was my fault and a user error. Nothing was in my trunk.They continued to blame me, however, I did not back down. After the District rep got involved, The second installation was approved. THIS TIME THE 3RD PARTY VENDOR BROKE THE GLASS IN THE COVERTIBLE TOP WHEN HE OPENED IT. This not only proved that the vendor didn't know how to install it properly, but also proved that it was installed incorrectly the first time and never checked by vendor or dealership. If I would have gave in, I would of had to pay close to $1500 due to their careless and poor quality job.Fast forward to Oct 2021: My Camaro SS coupe has a bose sound system. 25% of max volume is loud and clear. However, I accidentally faded my music to the "back"� speakers and heard nothing. I took it to another dealership and they found out the rear speakers were MISSING. I checked my CPO paperwork from when I purchased� and it had all speakers checked. The other dealership confirmed that in order to replace the convertible top, the rear panel speakers would have had to be removed. Interesting right?Keyes was the only shop that has ever needed to touch anything in the rear of the vehicle, let alone the rear panel speakers.� Now I'm going back and forth with Keyes� because like the first time the are denying it was their fault... again. You be the judge.THESE GUYS ARE UNPROFESSIONAL, DISHONEST,� AND PROVIDE POOR QUALITY SERVICE.BASED ON MY EXPERIENCE, I WOULD RECOMMEND NOT GOING TO KEYES FOR SERVICE!!!

  Lauren Kelley
6 years ago
My husband has brought our car to the service center a few times, even though we live in West LA, because the service has always been great. Even when we went in to get our brakes fixed and were willing to pay the money, they advised that we didn't really need to which, of course, saves us money. So we continue to go here.Unfortunately, our most recent visit was not as great. We went in with a headlight out. Because he was there, my husband also decided to get a new key fob because the plastic on ours was cracked. He was quoted $200 for both and requested it not go over $300. When the car was done and it was time to pay, it came to $395, so now $200 more than the initial quote. If he had known it would cost so much, he would not have replaced the key fob at the time, but no one told him the cost was now going to be over $300.The next day, we went to use the car and used the key fob. It triggered an anti-theft mode on the car and the car would not start. I called the service center to report what happened. I don't know who I was speaking with, but he said we could bring the car in and have it looked at, except it wouldn't start. So he said we could tow it and transferred me to GM to arrange for towing. I got disconnected. So I called back and spoke with someone else who was insistent that I speak with Ron, who was our tech. He transferred me to Ron, but Ron didn't answer. I left a message for Ron and called back the service center to let them know Ron hadn't answered. I still didn't have a working car so I hoped someone else could help me, but they refused to talk to me. Apparently I had to talk to Ron. Ron didn't call me back for two days. I explained to Ron what happened and he was very insistent that the car wasn't starting because of the battery and that it was not his fault, but mine. We called our insurance roadside assistance to jump the car, which worked; however, we still cannot use the key fob to unlock the car without triggering the anti-theft, which is the culprit of our drained battery.So not only did we pay $200 more than we expected, we also have a non-functioning key fob which, when used, triggers the anti-theft device, which drains our battery. I held off on leaving a review because I hoped that the service center would fix their mistake, but instead, he blamed the issue on me -- after charging me double the quote!I'm not sure what happened to this place because we always had excellent service here, but this experience was unacceptable.

  Nate D
4 years ago
One month in from buying a Buick regal 2016 and we already had to take it twice for maintenance. We definitely are glad we got warranty but charging 100 dollars everytime we take it is robbery in the first month of owning this car. We are going to lemon law this car if we need to take it again. With the times we are in now this shouldn't be happening and it's all becasuse this dealer didn't make sure their cars are ready to sell. And if we have to go back for the same problem again then clearly their warranty service is garbage as well. Will definitely not buy a car from these people again.

  Ser Yan
4 years ago
This is the worst dealership you can take your car to service.Pete was the adviser. Very irresponsible person it took me hours and days to get in contact with him. After car sitting in the dealership for a few days no response from him till I annoyed the hell out of the receptionist till she personally went over to his desk. Days later he calls me saying there is nothing wrong with the car come pick it up. He did not give me a rent a car and didn't even care to atleast help out with the tow charge. We pick up the car 10 minutes later we get stuck on the freeway because our smart advisor with his mechanic said there is nothing wrong with the car. Clearly the transmission was dead on a 20k mile 2018 suburban. We got the SUV to thousand oaks chevy. They found the problem same day. People there took the time and found the issue. They are currently fixing it and provided me with a rent a car I have few cars from keys Chevy ,they will never earn my business. Poor customer service.

  Diego Salvatierra
5 years ago
Immediately when dropping off my vehicle both times I have been approached my William who begins the process of checking me vehicle in and noting any markings on the truck,. He asks what I wish to have performed on the vehicle and accompanies me inside while holding the door open. It's the little things that add to the great customer service here. William embodies them.Francisco Perez has been my service advisor on both occasions, and despite myself knowing how stressful a position he holds, dealing with pissed off people all day, he does not allow that fact to influence his attitude towards his customers. He is polite, and performs his duties with haste.My first encounter with Mr. Perez was concerning an agreement I made with my sales consultant Kameron; an agreement which I foolishly forgot to get in writing. He reached out to Kameron and got everything quickly squared away. Despite me not having an appointment, he immediately took my car in and they started the repair process.When the parts were not immediately available, they were quickly ordered, and my vehicle was returned to me in a timely fashion.When I returned to install the parts they ordered for me, the process was extremely quick, despite me again not having an appointment. Francisco reached out to me during the day to update the progress, which was a welcome fact which allowed me to better plan my day. There was a small hiccup regarding wait time when I arrived to pick my truck up, but that was promptly addressed then and there.I will gladly continue bringing my vehicle for service here knowing it will be taken care of well, all thanks to William, and Francisco Perez.

  Art Avag
6 years ago
I recently took my car in for the oil change and some recalls (got GM notifications throughout the year). Let me start off by saying that when I bought my car (2016 Chevy volt) I was told that I get 3 free oil changes until the lease ends. This was my 2nd�time going. I also decided to take care of recalls at the same time. I got a call from a lady from the service center telling me that I need an oil change and I can get a free one. I, obviously said yes and scheduled an appointment. This is where the problems started. She asked me what time I wanted and I said the earliest possible, She told me 7 am is earliest and I said ok, 7 am it is. Then, she told me that the technicians do not get there till 8 am so there is no reason to schedule at 7am. Interesting, so why bring up 7am at all? I get there at 8am and wait for a service agent to come to my car, it took them 20 minutes to log me in and that someone would be with me shortly. Finally, I think his name was Ron (could be mistaken), comes over to my car and starts asking me questions and why I was there. I told him I needed an oil change and check the recalls. Long story short, he tells me I don t have any free oil changes as I told him what the lady said on the phone and what I was told when I bought the car I had 2 more oil changes. He smirked and said, no you passed your mileage by 500+ miles so not free and continued on. When I got to the recall, he said you have some recalls on the car and one recall is expired, you need to pay for it. WHAT DOES THAT EVEN MEAN? How does a recall expire? GM sent a recall notification in February and I just got to it. How is it expired? On another recall he said, Lets see if it will take long or not long to do. How does that work? It s a particular recall and it takes a certain amount of time, what is there to see? In the end I paid for an oil change that I could have done myself and lost half a day at work.Goons, shysters.Will try another dealership next time.

  SA Wong
5 years ago
After a previous really horrible service experience, I asked manager Ziad (who previously had corrected the earlier overcharges) to recommend an honest service writer. He said that Christopher Miller was a new associate who would conscientiously attend to my service needs. He greeted me on time (!) and had my car maintenance serviced without upselling, then wrote up the final bill discounted from the coupon that I had presented.Based on this recent experience, I'd feel comfortable continuing business with Keyes if their prices are competitive with other Chevy dealers. Their customer lounge is a pleasant waiting area with tv, computers and refreshments, and your vehicle is returned after its car wash.

  M A
4 years ago
Called them so they can check why my brand new 2019 camaro ss is shaking while traveling at 65mph. They set up an appointment at 2:00 pm because they told me if I just walk in, it ll take more time. I got there, they didn t find the appointment. They told me to wait. I waited 50 minutes and then left because I WORK FOR A LIVING.One star because it s not the first time I have a bad experience here. I bought my camaro in chevy Lancaster, because in the Van Nuys one, I noticed they were going to steal my $4000 (valued by carmax) trade in. Be careful with these guys.

  Gorilla Squad T.V
7 years ago
Service center is terrible. Made an appointment for 11:30am. My wife drove it in, disscused the service needed said it would be ready in 2.5 hours. The car wasnt done til 4hrs later 3:30pm. My wife was waiting for it, at no time did the service rep come out to up date her. Then when she went to ask, they said 10 more min, which ended up being another 30 mins. Not only were they not on time, they had no courtesy to come and update her, made her late to pick up the kids, which in return, we had to pay a late charge. Even the wash on the car was so bad, I had to take it to the car wash the next day to have that redone as well. Would not recommend.

  Jonathan Ban
4 years ago
Wow! Wow!! Wow!!! I came in the dealership minutes before closing askibg questions about cars.....I though i would be asked to leave, as is what closing time. But!!!!!! I was greeted with a big friendly smile from David Wexlet the sales and leasing giy at the dealership.He took the time to explain the car to me not only that knew about other brands cars i was researching as well......VERY IMPRESSIVE! He knew not only his chevy cars but the competitions car as well.Over all i was impressed with his car knowledge BUT MOST OF ALL!!!! he was so nice to me, so friendly!! Answered all my questions and in grateful. I will definitely do business with him and send him friends and family! Because Good Guys in the car industry is HARD TO FIND!Thanks!!Jonathan David Ban.

  Farshid Mohseni
a year ago
My Chevy equinox was towed to this awful dealership and was diagnosed with sludge in engineThey refused to work on engine and asking 9k to replace the engineI showed my oil changes and they said whoever did the service actually didn t do the serviceBunch of crooksMy advisor was Pete GarciaTerrible dealershipStay away from this place.Service: Auto engine diagnostic

  Richard A. Charlemagne
2 years ago
Went for recall, service guy kept trying to get me to pay a diagnostics fee. Im like dude just do the recall sensor service then my check engine light will go away. And it did.

  Denis Rudoy
5 years ago
Rip off. They charge about 200 for just diagnostics. And say it's going to go towards your payment for the repair. But in the end they charged me about 700 usd for a simple replacement of sensor in the trunk.Save your money. Try another place.

  Rafi
3 years ago
Cristina Mart�nez was my service advisor and she was so nice calm and professional, she made sure everything will go smoothly for myself and my truck and also she make sure I ll get a loaner car 10 Stars Service by Cristina Mart�nezThank you!!!Services: Auto engine diagnostic, Oil changeServices: Auto engine diagnostic, Oil change

  James Stern
6 years ago
Ron Gilady was my service adviser on two recent visits. He saved me money by eliminating needless maintenance tasks, he answered all my questions, and he kept me informed of the car's progress.

  Rulas macedo
2 years ago
They overcharge for 2 parts and labor in a total of $800 about 3 yrs ago....now I try to avoid taking my car to them. I just go to parts department and get the parts I need fix it myself

  David Hanover Jr.
8 years ago
I"ve never dealt with such a dishonest dealership in my time. I love my colorado, but I would never recommend or return there for any reason. From the internet sales person on the phone to the finance manager, there was deception and lies with the deal which was constantly changing and having to be renegotiated. After finalizing the price, they added an additional $2,500.00 to final sales price without any mention or my knowledge, it was when the numbers didn't add up that I found the additional $2,500.00. After I pointed out I didn't ask or want the additional item that were not included in our final price, I was told that they added them on and couldn't be removed, when in fact, half of what they were charging was not installed and I would have to return for final installation. Not one person was honest with me during the sales process.I ended up paying for the items, but do not wish to return there for final installation so as not to deal with them again. I called GM to inform them how badly keyes chevrolet had represented the name of Chevrolet.

  Roland Voskanian
2 years ago
they weren't busy and it took 5 hours waiting diagnostic for ABS light. i could go to Auto zone and diagnostic in less than 5 min.Service: Auto engine diagnosticService: Auto engine diagnostic