Team Mazda Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Daniel Yee
a week ago
Dominic is THE best at Mazda Vallejo service! Always greets with a smile and keeps me up to date on the status of my service. Never any issues with the entire experience - from calling to schedule the appointment all the way through to paying!Keep up the great work team!

  Gary Getchell
2 months ago
Dominic and Caleb in Team Mazda's Service department are an excellent team. They are both very good at their jobs and work well together never losing track of their customers and communicating, (that we have ever seen in our 4 visits.)Gary Wilson was helpful both "on the lot" and as Service leader.Thank you for being our Mazda's support team.

  Sandra Andrakin
2 months ago
Damien has been helping me with all of my service needs. He is very knowledgeable, trustworthy, fair, and clear about what needs to get done with every visit. I appreciate his honesty and recommendations. I will definitely continue to bring my car back to Team Mazda because I trust and love working with Damien.

  Nu�a
5 days ago
The people who helped me were very friendly and helpful. The service was fairly quick which is good, and I like that an inspection video was sent. I'll certainly bring my car back.

  Stephanie J
4 months ago
I had a huge issue with my car where I needed to tow my vehicle to the dealership a day before my actual appointment, they were accommodating and let me. Overall response from the service manager was good. Updates and clarification for services was good. I'm grateful a loaner vehicle was given to me while my car was out of commission.Only issue is that when I returned to get my vehicle, the vehicle battery was dead and I was left stranded on the driveway of the dealership with a dead car due to the battery being dead. I had to run back inside to get it replaced because I couldn't leave regardless. Biggest issue with this is that it was indicated in my inspection test my battery did not pass something yet it wasn't communicated that it should be replaced. I had to drive away not even 100 feet away from the service center and find out my car died as I tried to drive home.I then had to wait another 30-40mins to get it replaced and additional payment on top of the initial repair, which it should've been fixed because of the test results and I shouldn't have been sent home with a dying/dead battery.Other than that, I recommend making sure to double check the full inspections and making sure not to miss major issues so this doesn't happen to another customer. Everyone was friendly and helpful but that was a huge surprise to my to have a dead car in my hands when I thought it was done.

  Esteban Morales Jr
5 months ago
The Mazda service team was great! They were friendly and provided great service as well as a complimentary car wash. I have taken my car here the last two years and have had nothing but great experiences. Damien and Dominic are awesome advisors as well.Services: Brakes, Auto maintenanceServices: Brakes, Auto maintenance

  Michael Peterson
3 weeks ago
They did a great job on serving our 2021 Mazda CX-5. You will not be disappointed when you take your car here for service or repair work.

  Nanda Lagdamen
5 months ago
Mazda Vallejo s customer service is excellent! I like that they send a video summary of the work that was done. They also send you a link to pay before you pick up the car for convenience. I really like these smart added features to streamline the process. Thank you for a great service overall.

  Laurel Timms
4 months ago
Mazda of Vallejo is a great car dealership and service center.They are prompt with car service issues, and seem to care about you and your car s well being.We are on our 3rd Mazda and love these cars.Thanks for your great support with our driving needs Mazda!

  Eric Baker
3 months ago
The Mazda Service Center and Dominic are highly professional and knowledgeable. They were thorough in the inspections and software updates while detailed completing the mechanical maintenance items.

  Onna Alexander
3 months ago
Though the customer service staff is always kind and helpful I cannot understand why my seven year old 2016 Mazda needs the motor replaced because Mazda no longer makes the car or the repair parts. I am sadly disappointed. I held up my side of the bargain (and even paid the car off early), did the upkeep and maintenance that was required, and still the Mazda corporation did not value me as a customer when they discontinued my car model and the parts to support a car I bought from them. The diagnosis alone cost me $1037.00 and the estimate to repair is over $9500.00. This is a nightmare......

  James Cooper
2 months ago
Dominick and the Mazda repair team always do a great job! Really happy with my recent service, will continue looking to Mazda for all my repairs.

  Richard Lee
4 months ago
Team Mazda has always been helpful. I live a good distance, but I always take my car there for my 5000 miles checkup. Friendly staff who try to help out the customers.

  Julie Meyer-Houston
5 months ago
The entire process for replacing my destroyed tire (that was ruined on the streets of Mare Island with all of its new construction) was smooth and completed as soon as the new tire was ordered and available at the dealership. Everyone was kind, friendly, and professional answering all of my questions and concerns. Because of my lease terms, the tire replacement was included without additional out-of-pocket charge. I also decided to get my air filters changed per their recommendation. I m extremely pleased with Mazda Vallejo and its Service Departure!Services: Air & cabin filter replacement, Tires

  Rem Djemilev
4 months ago
Excellent, super fast and very reliable service! I love Team Mazda! They always go above and beyond for their customers! Thank you very much!

  Vanessa Ochoa
a month ago
Dominic has a great attitude every time. He s a great listener and understands clients needs. Thanks Dominic!

  janika mcclough
2 months ago
Having my car fixed last minute at Mazda was such an awesome experience! everyone was knowledgeable, professional, and very friendly

  Preetam Janakirama
10 months ago
I've been a loyal customer of the Mazda service team at Vallejo for over three years, and they have consistently provided excellent service. My preferred service advisor is Damien Ferrar, who patiently addresses all my questions and concerns. Damien's customer service skills are top-notch, making the overall service experience exceptional. It's evident that the service center prioritizes customer satisfaction, making them a great option for all your Mazda service needs.

  larry villa
2 months ago
Great first time experience geting my CX9 serviced! Cant say enough about the staff and process. Thank you!

  Justin Witt
3 weeks ago
Great experience with Damien. Super helpful and fixed my car the day I brought it in.

  Danielle Brooks
6 days ago
I always get great service i only bring my car to #vallejomazda

  Madeline Durling
3 months ago
Dominic was very prompt at checking us in and responsive to questions. Our car runs great and everything is in order.

  Calvin Lee
9 months ago
I recently had a 40,000 mile service done on my 2019 Mazda CX-5 Signature. Dominic Divita was my Service Advisor and he did an EXCELLENT job in explaining to me the services that were going to be performed, provided a cost estimate of the work, and gave me an approximate time the service would be completed. All in all, I was very satisfied with the service that was provided. In the future I will certainly use this Mazda dealership to service my vehicle.

  Devyn Russo
5 months ago
Love the service at Mazda. Damien will take good care of you at the front desk.Services: Air & cabin filter replacement, General repairs & maintenance, Oil changeServices: Air & cabin filter replacement, General repairs & maintenance, Oil change

  Ana Bombarelli Redondo
a year ago
I have leased a Mazda CX-9 with David Navarro. I only have good words for him, thank you David. The experience was super. From first call to pick up. All transparency and zero issues. All fast. I cannot say the same about Stevens Creek and Capitol. Although of the same group, their sales practices are old school and they have a lot to learn from David.

  Jabari Akintobi
2 months ago
I had a great experience. The service was quick and easy

  Judi Simpson
a month ago
The service staff here has always been very helpful. There is never any pressure and they always answer my questions!

  David Harston
4 months ago
Great service department. Dominic was very knowledgeable, transparent and accommodating.

  Timothy Newton
3 weeks ago
Dominic is always very professional and easy to work with.

  Andrea Laufer
2 months ago
The experience is great and the people are very helpful. However, it s much more than I d like to pay