Team Chevrolet Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Dan Now
a week ago
I just want to say Stanley is the MAN , he s always professional and takes care of me. My last 2 visits, Stanley resolved my problems. The first visit was a cracked wheel ( pot hole)and I drove 3 miles on my run flat. My wheel and tire were covered by warranty and I replaced the other tire. Stanley recommended a wheel alignment and it needed it. My second visit was for my air conditioner not working and they discovered the compressor wasn t engaging, so they needed to replace the compressor and a couple of seals. Finding a new compressor wasn t normal, but they located one down south and had it delivered by FedEx. Everything is back to normal and now I am a very happy camper. Thanks Stanley for taking care of me

  Naomi Martinez
3 months ago
Today I had a great experience at Team Chevrolet Service Center. Gary helped me, and I am grateful for his excellent customer service and professionalism. He and the repair technicians worked wonders. I had an appointment in the morning and my repair was completed by the afternoon. I appreciate that Gary kept me informed about the status of my repair through clear and helpful communication. Considering it is the holiday season, it was busy, and pouring rain most of the day, I appreciate the care and level of service I received. Thank you!

  Marshall Ramirez
2 weeks ago
Noemi was amazing! Helped me right away, and made me smile. We had a great conversation about my vehicle as she had a similar one and made the experience personal. As soon as my car was ready, she told me some recommendations for my next visit. I look forward to her help again on my next visit! Thanks again!

  Wilfred Marlin Owens
2 weeks ago
THIS GENTLEMAN SHOULD BEPROMOTED TO SERVICE MANAGER IMMEDIATELY!I only deal with Gary Pace in Service. I have 4-GM vehiclesbought spanking brand new.Two loaded Cadillac s and Two loaded Chevrolet s one a truck.GM needs to know the excellentexpertise and Service FromGary Pace Keeps me buyingCadillac s spanking brand new.I am watching this beautifulLYRIQ. I just wish it had a greaterrange than 314 miles.Folks with the hard earned bucksspend it with the genius ofGary Pace. He loves GM andwe do too. TEAM CADILLAC Vallejo, CA promote him.We are alreadytrying to hire the young man away from you.

  Rich Reynolds
4 weeks ago
The service I received recently was at its highest level of customer service. Ken in the service department made my experience at Team Chevrolet better than anywhere else I have gone too. I travel alot. When I need service, it has to be right now, which means I can use multiple dealers in my travels.Team Chevrolet takes the cake on this one.Thanks for the help Ken!Rich

  David Harston
4 weeks ago
I have been consistently impressed with both Dominic and Damien in the service department. We have started to bring our Honda to this office for service as well. Our Mazda has recently needed some significant warranty work completed and it was handled very professionally.

  Jarschire Dennis
3 months ago
Exceptional service as always. I have been going to the team Chevrolet in Vallejo for a little over a year now. Never have I ever felt more welcome at a dealership service center. My go to representative Jazz(who deserves both a raise and promotion) is amazingly wonderful and always delivers top notch customer service with a bright smile and an engaging attitude. Jazz also goes above and beyond to make sure my car has all that it needs and cuts no corners. Super great full for Jazz and the Vallejo Chevrolet service center. ~ satisfied customer!

  Denise Bodin
a month ago
I had originally made an appointment online for a Monday but when I got to the dealership my appointment wasn t there. I was able to reschedule for Saturday with help with Ken and he apologized for the mixup online and let me know who would be my contact for the work for my car. On Saturday I met Dominic and he was very friendly and helpful and let me know. Did not normally do diagnostics on a Saturday but would make an exception for me. My check engine light had come on and I didn t want to drive my car till that was taken care of. He let me know it was due to a thermostat problem and he would have to order parts and would let me know When the parts came in, he would let me know when the work was done. Very pleasant very helpful.

  Todd Crum
a month ago
Ken Sarna was a great service advisor. He let me know of the progress of the diagnosis. Unfortunately the problem I was having did not occur while in their hands, but I do trust that they tried their best to duplicate my concern. I will definitely return to them when the issue is easier to reproduce.

  Tina Kester
2 months ago
Everyone in service was amazing. They got me checked in and got my problem resolved very quickly. I was able to drive my brand new GMC home (I bought it from San Jose location and they were so kind to help me resolve my problem instead of having me go all the way back to SJ) the service advisor, Jazzy was very prompt and kind. She handled all of my requests with a smile!! I would recommend this dealership to all of my friends and family.!! Love Team DGDG!!

  Leo Rizzo
a month ago
Stan Was my "service advisor"- Rudest man i ever met. i asked if the truck is sitting around that he would start it Ever other day to keep battery charge. He Said "All Batteries have to Go sometime". After Me calling in Repeatedly they had my vehicle Approx. two weeks. I Finally got through on a Monday. "Yes Its been ready since last Friday.Great communication skills. But stan Had bad news for me your battery is dead. I can change to for you . I said no i will jump it and change the battery myself. Once i paid two genius are trying to jump my vehicle with now luck - they would not let the battery charge more than 30 Seconds. Once they walked away. Stan Came out and Said " I can not allow you to work on your Vehicle Here" at this point i Had Enough ***I would rather call a tow truck than give you another dime" he walked away. I was able to think for a moment and found the Negative battery Cable was loose- I muscled it by Hand and the Truck Started. I left !Stan the Rude man Called me and Said I forgot to charge you a Thousand dollars come back.Of course i gave Stan The Rude man a hard time.I said i will have my wife get with insurance agent and get back t you.I went through a very trying experience when someone vandalized my Truck- I went through an almost Equally Frustrating with Stan The Rude man.He did ever thing in his power to make my DAYS HARDER!

  Sheree Clark
2 months ago
Was able to helped right away. Jazz was very professional and gave excellent customer service, and the recommendation for my car was greatly appreciated. It was refreshing to have the pictures that the mechanic took to explain what was wrong with my car.

  D Thompson
4 months ago
Had the best experience with the customer service provided by Team Chevrolet Service Center! We were helped almost the moment we walked in the door. The representative took great care of us, and listened to us about what was going on with our car. He took the appropriate notes and called us when are car was ready for pickup. You can tell he genuinely loves his job. Since Covid customer service is lacking in so many businesses today. Not only was are car ready in just a few short hours but being assisted with great customer service was an added bonus! Thank you Team Chevrolet! We will definitely be back!!

  fernando diaz
3 months ago
I keep coming back for the following1) being acknowledged by Stan and his crew. Stan provides a service that is often imitated, but never duplicated.2) having my truck serviced at team. Has me assured that my truck is in good hands.3) Stan is an excellent service advisor. He never puts pressure on me to have things done that are unnecessary.4) when the job is done l can leave without worries.Kudos to Stan.

  Deborah Cermeno
3 months ago
Great customer service from Luz. She knew what my truck was getting before I got there and made sure everything was taken care of. I had also ordered some parts and she went out of her way and put them in the truck. She is always my advisor and always pleased with her work. Thank you

  Steven Mills
2 months ago
Good morning Mr. Gary Wilson. I did recently visit the At Team Chevrolet service dept on January 11, 2024. The cashiers there, Ms.Jamie and Ms. Kelly which help me pay for my services. I forgot my checkbook and I didn't have a credit card. They waited patiently for me to be able to get my bank to increase my debit card temporary to pay the charges for the service. I had there very patient and I was late that Friday just also want to mention that Stanley, the service advisor who helped me did a great job on my vehicle and wanted to recognize these individuals for the great services provided me as well as the rescue staff there which I never had any problems with since I've been going to your team Chevrolet service since 2018. Our General manager is Jay Brownrigg, the Service Manager is Gary Wilson.

  sam s
a week ago
Quick and convenient. I had to get my belt swapped out on my engine. Schedule was open and they did it before the day was over easy to work with and friendly staff

  Ali Jane
2 months ago
Don t get serviced here. They lack customer service heavily and slip up on simple things like communication. They had my car for 5 weeks forced me to pay for a rental during and my car still has issues, they also broke my oil dipstick and lied. I m extremely frustrated trusting these people with my car I wouldn t do it. If I could I would give zero stars. They lack customer service, lie and try to treat you like you re beneath them during the process. Service supervisor acts like he doesn t care and treats you like it. Unacceptable take your car somewhere else you can trust and they will treat you with respect. Not here.

  vincent duran
3 months ago
Great experience! We took our 2023 Chevy Equinox in for a parts upgrade. Everything from ordering the part on the Chevrolet web site to booking the installation on the vehicle was very easy.We received a confirmation of our appointment through a text. The process of the installation and getting our car back was very fast.

  Michael Long
a month ago
Annoying experience getting an oil change for my Silverado. I received an offer via email from this dealership, specifically directed at my Silverado, for an oil change for only $29.99. Ended up paying $65. The annoying part is the Service Consultants were not aware of the offer, even when I showed them the email, and it took a long time for them to figure out how to charge me. They complained that even if they figured all the parts at their cost the price still came out to $65. They clearly missed the point. If you can t honor an offer don t send it out.

  TROY NOTRANGELO
3 weeks ago
Friendly and professional service. They have a text message system that you can interact with them during your service. I forgot some papers in my truck and was not sure where they were and I texted them and they checked the truck and found them in there and notified me.

  Don O (Main account)
2 months ago
Hopefully, the General Manager Jay Brownregg with step up the lack of professionalism at Team Chevrolet in Vallejo.After over two months we still have not got our truck back for what was estimated as a 4.9 labor hour job.It seems the Service Dept double charged us and our ins co. for parts that were already installed or never needed, to the tune of $884.34 Hopefully now that I ve exposed this, they will refund the money to our ins. company and us.We are at the mercy of Team Chevrolet because not only are they the only Chevy service center near us, we can ill afford the $635.00 we have had to pay already with my wife being the sole provider while I am undergoing cancer treatment, let alone nearly $2,500.00 our insurance company paid them.I really hope their mechanic really didn t break both arms and both legs as Luz used for multiple delays. She even told us our ins. Co. Switched adjusters which put adjuster said was completely false.As a disable senior citizen, I can no longer weather the blood pressure raising stress created by their service dept.Lord help us.Billing paperwork an available upon request !

  Sam Houston
a month ago
I am reluctant to ever come back. I brought in the car I purchased because a back tire was losing air pressure. I figured, since I just bought the car two months ago, they'd take care of me and check out my "self-sealing" tire to see what was going on.Instead, I was immediately told that these types of tires cannot be repaired and I would need to replace the tire entirely. This was all without even looking at the tire itself to diagnose the problem.$430 later and some google searches after I got home, I found out that Michelin has instructions on how to repair these self-sealing tires. In other words, the guy at the front desk lied to me and upsold me on a tire that I didn't have to buy.

  Lyndie Whitt
a month ago
Every time we visit here we are extremely frustrated. My car is usually there for atleast 4 days but sometimes as long as two weeks without being fixed properly. My husband had to drive them to show them the noise their master tech said wasn t happening. I will never purchase Chevy again just because the options for getting it annything fixed with the dealership are nonexistent.

  Jesse Burnette
3 weeks ago
None of the issues I brought it in for were resolved.I was charged A basic service fee of $280.The TPMS sensors I was told were to be reset.But upon a short drive, they immediately went out again.

  Jorge Lopez
2 months ago
Nice people. Ken was so nice and friendly. He provided us a shuttle so nice i didn't have to wait all the time at the dealership for car to be done

  Runwild James
2 months ago
Gary Pace is the best service advisor at the dealership hands down. Give that man a raise. He makes you feel that your car is just as important to him than just trying to up sale services!

  exiowan2015
a month ago
2-14-24 Service included tire rotation however who ever did the work DID NOT inflate my tires to the correct psi nor was any information provided to me regarding the tire pressure or tire tread depth. They surcharge you 3% for using a credit card for payment.

  Ken Jackson
a month ago
I would like to thank Jazz she checked me in and explained everything to me in a very timely manner plus the car was ready when she said it would be done. A thank you to the mechanics and everyone involved. Thanks for everything

  Jamie Myers
a month ago
The guys over at Team Chevy are great had my transmission and my truck ready in no time flat , service was awesome the mechanic who did the work did it flawlessly my truck runs better then it did brand new I highly recommend team Chevy very professional and work performed is perfect thanks fellas