Tustin Hyundai Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John Gerhard
a week ago
I periodically drive from Seattle to visit family, in Orange County, CA. On occasion, my vehicle needs routine service before beginning the drive back. Once again Tustin Hyundai Service Department fit me in (unscheduled) for oil change, tire rotation, and system checks before beginning the return drive. Thank you Bryan, and thank you service technicians, for keeping my vehicle road-ready.

  Jim Petty
5 months ago
Appointment times book up fast and when you reserve a time it doesn't mean anything to them. I reserved 2pm, I arrived 10 minutes early but almost an hour later my car is still untouched by their staff. So I am writing this review while still waiting. 5 years of this same nonsense, this will be my last time using their services. Also, Because of the poor service I will not buy any more cars from any Patterson owned dealerships.

  Ethan Abot
5 months ago
I have been here multiple times to service my car, Elsa and Junior were super helpful and went above and beyond to make sure everything is going smoothly! My best customer service experience in a service center! i will buy cars from this amazing people! Please keep and promote this amazing staff

  Ezra Gutierrez
10 months ago
Although I had a rough first experience they totally made up for it that time. This time I went in for an oil change, and the first advisor was so nice. He even gave me a tip only people who like their job do that.

  Adrian M
5 months ago
I go here for car parts. It's hassle free. Just call and ask for the parts department. They usually ask for the last 8 of vin. Then just let em know what you need. Staff is friendly and helpful

  Irene Razo
8 months ago
They require an appointment for service. Everyone in the service department is very courteous and helpful. Customer waiting area has seating for working while you wait, a lounge area, and reliable wifi. Repairs/service are completed fairly quickly with frequent updates and videos of anything important that the tech finds. Probably not the least expensive service option, but coming here became a habit during 10-year/100k mile warranty, which is an invaluable perk of Hyundai ownership.

  Maritza Villela
8 months ago
7/25/23 I can't say this enough, the service department is amazing!!! They truly go above and beyond for their clients. Jr., Elsa and Bryan have all been awesome! I tried going to a different dealer that was closer to my house. Thay was a mistake, I'll make the 1hr drive just for the amazing customer service alone! You all are amazing!!

  Tom Laughlin
9 months ago
Now that they have finished their renovations, it's a pleasant place to hang out while your car is being serviced.

  Nicholas Ferrer
8 months ago
Fernando in the service department was amazing! Very knowledgeable and had inviting customer service. I really felt taken care of. I'll definitely be coming back!Services: Electrical repair, Battery, Oil changeServices: Electrical repair, Battery, Oil change

  Dawn Fiebiger
a year ago
I'm choosing to go another place to service me different and better service.They uses to be friendly service and professional.. Recently they were not professional to me and others.. Management uses to be friendly too.. As simple as a oil change it was going to take me all day..A appt or no appts .. Hyundai uses to send coupons in the mail too..I haven't received them in forever.. Otherwise The Hyundai Dealership was great during,"Christmas time frame donated to The OC Rescue Mission.. Kindness Counts!

  S C ( Jin)
8 months ago
I received EXCELLENT, OUTSTANDING customer service from David Kim and the Tustin Hyundai Service Department. Recall issues have now been resolved. I do NOT recommend Russell Westbrook Hyundai of Anaheim.Because my 2022 Hyundai Elantra SEL is under warranty for another 25,000 miles....I took my car to Tustin Hyundai instead of going to the subpar Russell Westbrook Anaheim Hyundai.This was my second time bringing my 2022 Hyundai Elantra in for oil change/warranty maintenance. I was prepared to wait for 3 hours (9am to 12pm), but Tustin Hyundai completed my oil change between 10am and 10:30am.I love the fact that Tustin Hyundai provides a complimentary video of the service/maintenance performed on vehicles.I highly recommend the service department of Tustin Hyundai. All of the Tustin Hyundai staff members and employees are outstanding.

  Deb Munson
3 years ago
I've gotten my car serviced here for several years. The service people are all very nice. The repairs are done quickly and they text you when it's done. They have a printed list of prices for maintenance items and offer service coupons. It's a pleasant experience.

  G V
2 years ago
Frank Moreno is the best service advisor ever! His customer service skills are excellent. My experience with this advisor has been nothing but amazing. Keep up the great work frank!

  al cano
a year ago
I went in today for an updated security repair and the service was incredible.Friendly, professional and were expedient in the repairs . I highly recommend this dealer service to everyone .Service: Brake service & repairService: Brake service & repair

  Israel Romero
a year ago
I've used Tustin Hyundai for almost 10 years now, nothing but good things to say about them. Everyone is always corteous and professional, making sure the customer experience is the best.

  Richard Lo
2 years ago
Came in for recall work to replace an ABS brake fuse. The work was done quickly and I got my car back, washed in a bit over 30 min. Efficient service work as usual.

  jose dlt
a year ago
I had a scheduled appointment and when I called to confirm it they said they have two systems and unfortunately the one she was checking doesn t have it so it didn t count and I no longer had an appointment and she said it s like that many customers go thru this and we don t have to let you know so you loose it or make another one.

  Jmoon0727
3 years ago
Nearly 7 hours to do an oil change and tire rotation. The reply when calling is I apologize we are working the best that we can. Don t bother taking your car to this place for service. What a complete waste. Bryan was my service representative.

  Christine Feher
2 years ago
Ok so I bought my Hyundai Veloster turbo from a used car dealership. It's a 2016 and had under 50k miles when I bought it. I had it for almost a year when it broke down and I took it into Tustin Hyundai to have them see what's wrong. Well it needed a new engine. Which is crazy for a car that is barely 5 years old with 60k miles on it. Because second owners don't keep the 10 year 100k warranty and we only get a 5 year 60k warranty I was just out of that coverage. Well they asked Hyundai to cover it anyways and text me asking for the info they Hyundai needed to cover this. I will find out tomorrow if they cover it and I pray they will buy regardless the Tustin Hyundai service center has really gone the extra mile for me and I really appreciate the effort they are making to help me get my car back on the road!

  Sergio Contreras
4 years ago
Dropped of vehicle for service. I had an appointment. Never called me to tell me by car was ready. Called myself and was not ready. 5 hours later? Went in an hour later and it was just sitting there. Finished. Wow.

  Bill Brink
2 years ago
The service department works on an appointment protocol. They are as accommodating as possible and the customer service is pleasant

  Lucie Anderson
7 months ago
Great service and great coffee machine!

  Michael Kim
4 years ago
a bit pricey like any dealership rates but you can pick and choose services on their packages and omit some to save money

  Albert Lim
3 years ago
Great Hyundai dealer and great service. Top quality products and service

  Shelia Jackson
2 years ago
I usually get in and out quickly.

  Norman Balza
5 months ago
Make an appointment

  Edward Diancin
a year ago
Never called me back for service

  Mike Hartman
4 years ago
Great service and friendly staff.

  Thomas Lockerby
3 years ago
Service is always great.

  MOSES ESCOBAR
3 years ago
Great customer service