Sterling Collision Center Auto Body Repair

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Lidia Grasso
4 weeks ago
A friend of mine has referred me to this collision center because he had excellent experience there in the past, on multiple occasions. Even with his recommendation, I did a lot of online research and read reviews before contacting Sterling Collision. Like many car owners, when it comes to my car, I m very particular and very selective about who is working on it.Ray and James turned this otherwise unpleasant situation into an awesome experience. Everything was fast, prompt, exceptional. Attention to detail, quality of work, and customer service was beyond my expectations. I cannot believe how good of the job they did, and I m taking time to write this review to let the others know. Don t even hesitate - your car is in the best hands here.Not to mention, their facility is built to the latest standards approved by the most prestigious and exquisite sport car manufacturers. There is no other facility like that in California or nearby states. It s as good as it gets.As I share my experience with the others, they are mentioning Sterling Collision as their best ever collision repair experience as well.

  Brittnie Villasenor
a year ago
I have had an amazing experience getting my vehicle fixed here with the help of Bryan Mercado! He provided outstanding customer service throughout the entire process. My car looks brand new, I can t believe it s the same car! I am so happy! He made this process as fast and as efficient as possible! Would highly recommend this body shop to many others and would definitely be bringing my car back here if needed!

  Caitlin Harris
3 months ago
Brought my Audi RS3 to Sterling. This was my second time working with them. And again, they impressed me! Great work. RS3 looks brand new. They pay great attention to detail and provide the quality service you expect when bringing in a luxury car like mine. James was my advisor, and he s awesome! We were having trouble with my insurance, and he did absolutely everything he could to get my car back to me as soon as possible! I appreciated that so much. He ll go to bat for you!:) James was always available when I had questions, friendly to talk to, and very efficient. I knew my car was in good hands. Thank you!!!

  Ian MacDonald
a week ago
Of course, fender bender on the way home from work..Had my bumper repaired here through the insurance of culprit. Sterling Collision handled it professionally and fixed my car fast.

  michael louie
3 months ago
Robert Anaya was my advisor.Ding on driver side rear door by handle on 2021 Porsche Panamera with dark blue metallic paint. Repaired area looks like dealer new. Great work.

  Josephine Morris
4 months ago
They did a great job on my Lexus. Had a fender bender on Main last week. It looks as good as new now!

  Rimo Seven
a year ago
Freeway debris on my brand new 750 and I m back to where they know how to take care of my BMW! Thank you Tiffany! Great work, excellent service and thanks for the process update by shop and aaa!AAA shop, they did good last time and I'm taking my car there again next week.

  john lafferty
a year ago
My 2007 Porsche Cayman was side swiped & I called Sterling only to be told that they wouldn't work on cars more than 10 years old.After talking to the local Porsche dealership, I was given the number of Stirling's owner.He told me that he'd introduced that policy but he would consider working on my car. Send photos, which I did. He replied (on February 14):OuchGive me a fewI didn't hear back "in a few" so texted back on the 15th. His reply:Haven't got a call back yetDon't know if the quarter panel is available!I will call them tomorrow again sirAnd that's the last I heard. It's two weeks later, and the car was just transported to West LA to a body shop I trust.Now that's customer service

  Flavio Bernitiez
4 months ago
Really please with the job they did on my Lexus. Fair price and looks good as new now

  Edgar Angulo
3 years ago
Excellent customer service. Very professional and knowledgeable Bryan Mercado kept me updated throughout the entire process. Paula is friendly, honest and efficient. They go above and beyond. They did a great job on my car's repairs and the paint job looks fantastic. You can't even tell that my car was in an accident. I'm very satisfied and I highly recommend them.Services: Painting, Body & Trim

  Kelly Baker
3 years ago
I recently had a large door ding repaired in my Porsche 911 Turbo S by Ray and his amazing crew at Sterling Collision and was duly impressed by the quality of the work but also the entire process. The ding was deep but they were able to work their magic on it and the door looks perfect and required no paint. Not a blemish. Even more impressive was when I went to pick up my car it was not only washed but detailed inside and out. Spotless....not even a footprint in the carpet. The charge was lower than expected and more than fair. Ray really cares about his customers and their cars. I am truly impressed and thankful for the incredible experience at Sterling Collison. Thanks to the entire staff too!Service: Body & Trim

  Tony Chago
5 years ago
In December we got in a hit and run accident. Wanting high quality work on our vehicle, AAA approved us to take it to Sterling Collision Center for the repairs. They did an excellent job on our vehicle. They have very high attention to detail and did the repairs to bring the car back to the way the manufacture made it. As this is a AAA preferred repair center, they follow very high standards. They made sure everything was perfect before returning the car back. They also made the rental car arrangements very easy for us.Our advisor Tiffany did her best to give us the estimated timeline of the repairs and let us know when and if anything would change. The entire team here did a great job to bring the best customer experience. I would highly recommend Sterling Collision for anyone looking for the highest quality work and for anyone that wants the best.Pros: Professional team, detail oriented, high quality repairs, good serviceCons: I live 30 mins away and high quality repairs mean timeline can take a while due to parts, inspections, and high volume of customers

  Lubos Durdovic
a year ago
Great service, customer friendly, visited to get quotation.

  David Cashman
5 years ago
Sterling was recommended very highly to me. PAULA took fantastic care of me and my car. Very professional, honest, on time! The car looks awesome! PAULA kept me up to date on the repair every step along the - a great communicator with customer service. Thank you!

  Ronn Hosmer
a year ago
Sterling Collision Center did a fabulous repair for two of my Carrera's over the last few years. Most recent being moderate damage, the previous heavy damage. Both Porsche dealerships and my Insurance provider (USAA) highly recommend this facilty. I second their recommendations!My service advisor was Mr. Fernando Magana. Highly motivated and knowledgeable individual. One of the stronger customer oriented service advisors I've worked with.Service: Auto body & trim repair

  LUCIA RENGIFO
2 years ago
I took my car for body repairs to this beautiful collision Center. Paula Villalobos was very helpful, she guided me all the way to the process, was very kind and the service was beautiful and on time. When you have a need of fixing your car, call Paula at 714-259-111 and she will be the person to talk to. Thank you Paula for your kindness and excellent service.Service: Painting

  Bryan Leonard
4 years ago
My brand new Porsche Cayman was struck by someone and I had to get a door shell replaced. I was able to drop off my vehicle the same day I called, they got me connected with a local Enterprise branch for a rental, had an initial estimate prepared by my insurance company the next day, and they began the teardown immediately. After having to get a supplement due to additional damages, Robert Anaya was timely with communicating updates via email per my preference.As an insurance adjuster with auto claims experience, Sterling kept to the same schedule I would expect from any body shop. This will be crucial for me to recover my full rental costs, and was appreciated to ensure I got my car back as quickly as I could. They also offered to return my rental vehicle for me, which was also appreciated.Not to mention, they returned my vehicle to me in absolutely pristine condition.The front office staff was very friendly and helpful, Robert was incredibly professional throughout the process, and I will absolutely return if I ever need any future body work (I hope not.)

  Taylor Leach
7 years ago
Had Katelyn and Robert work on my Audi and they were awesome. Was in a fender bender and needed my car turned over quickly. Not only did they work their magic on my car but handed over keys before they said they would. Katelyn was extremely professional and handled everything smoothly. The quality of their work is impeccable. I felt like my car looked better than when I first bought it. You wont find a better auto body shop. Would recommend this place to anyone regardless what you drive.

  Shelley Perlin
a year ago
Wonderful facility! Susie is wonderful and helpful! Our adjuster Robert has been so very professional and keeps you up to date.. this facility is A++ ... highly recommend this facility!

  David Drake
7 years ago
I took my A6 to Sterling for a rear bumper repair. They completed the repairs fine but when they reassembled the rear sensors they installed them crooked and at varying angels so they look terrible. They also chipped my front hood and refused to repair it. They have treated me with disrespect and seem to just be trying to avoid the issue.Bottom line is they have poor service, and don't seem very honest. I can't even get a call back from the manager.

  Thomas Koss III
3 years ago
Posting from 3 prior experiences over the the last 10 years and one recent referral. Back in 2012 I had worked with Bobby Krips, who now works with Sterling for the Ferrari Maserati division. His attention to detail and persistence to getting the car and job done properly is unrivaled. The facility is phenomenal, very clean, extremely organized and highly professional. This is not some Mickey Mouse, off the street collision center. You get what you pay for, however I feel that I'm getting more than that due to the human service and detailed nature of the technicians.ill put it this way. Sterling has found things wrong even after a prior shop, (who my insurance recommend for a new BMW) had said they "fixed" the car. Even whe I could feel something was still wrong with the car. Sterling found the frame was bent and so was a control arm. The first shop just replaced parts which they could "visually" see damage. Where Sterling proved there was structural damage by having high sophisticated equipment (which I bargain the first shop did not have, or could afford).**** NOTE***: Just because this shop isn't on your insurances "recommend list" does not mean you can't use them. Simply just tell your insurance you have a shop which you prefy and you are good to go.******

  Chip Tighe
3 years ago
Bryan Mercado was my Client Advisor and was 100% on the ball and took care of me and my car from start to finish, I had consistent updates keeping me in the loop. Having someone like Bryan to advocate for you with the insurance companies removes all the guess work. The damage to my car was not major but Sterling Collision Center paid attention to every last detail.Services: Painting, Body & Trim

  Irma Barnes
a year ago
Taking your car in for repair is stressful enough. The staff that work at this location in Tustin are a pleasure to work with. They call back and are nice and professional. I recommend them.

  Irwin Tomarere
10 years ago
Really satisfied with their work. I got rear-ended and they replaced the bumper in 3 days with OEM parts. They called me to schedule the drop-off. Called the rental company for me and handle the rental drop-off. Very convenient and fast service.

  Wellesley Sommerfeldt
10 years ago
Sterling did an amazing job repainting the entire front end (windshield forward) on my 2004 A4 under warranty (a factory defect). It's not easy to match a factory paint job, and they did. I guess that's why they're factory certified. Now, some a***hole hit my 2012 Q5 in a parking lot. Guess where I'm taking it to be repaired? They're also a Farmers-preferred repair shop, so I work directly with them to get everything fixed.

  A.J.
6 years ago
Sterling did an excellent job repairing my A4. I worked with Paula and she was very responsive and great to work with. I highly recommend going here, especially over ICC Collision which was a disaster to work with.

  Steve Espinosa
16 years ago
Sterling had horrible customer service, missed 5 deadlines, and took over 3 months to fix my car which only had been a fender bender!!!!! Would never ever reccomend them!!!!!! Mike X and everyone down there have horrible customer service skills.

  vincent Carlione
7 years ago
This place is for you if:1) Time is not an issue for you and you can leave without your car for at least a month for a (simple repair)2) You are not a person of principle meaning you don't have a problem with(you or insurance company) paying at least seven times the actual cost, and3) You are in the habit if saying yes to everything that they say because your insurance is paying for it and because they have Lambos parked outside so they know what they are doing!If you said yes to all of the above head down there, otherwise, there are a few local places that they do the same job with a fraction of the (bloated)cost and a lot faster. You are not going to have a "personal advisor" but you can actually talk to a painter and cut the middle-woman!

  Sadie Martin
2 years ago
For me, top-notch work with very good service. Craftsmanship? They don t cut corners, the work speaks for itself!Services: Air & cabin filter replacement, Auto engine diagnostic, Air conditioningServices: Air & cabin filter replacement, Auto engine diagnostic, Air conditioning

  Anutek Cogutek
a year ago
Terrible job on estimate brain totally didn't lisent what I was showing him just ignoreI feel like ingor me because I'm a womenWors experience in my life and 1 time