AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kit Rae
4 months ago
Rendle and George are always awesome for service on both of my vehicles!!! A+ customer service and very knowledgeable! We will be back and customers for life. They keep our cars going strong!

  Michael Monaco
2 months ago
I had a FANTASTIC experience today at this location. I went in to purchase a few things and George the store manager, was absolutely amazing. He was extremely knowledgeable, professional, and even helped me install my window wipers! George went above and beyond, providing the best customer service that I have ever received! Thanks to George this AutoZone location has earned a customer for life. I personally can see George as a district manager, ensuring multiple locations in SoCal are held to such a high standard. It would be very good for business. Thanks again George!

  Eugene Kim
2 months ago
Needed to replace my battery. George was very helpful and professional. He walked me through all of the options and replaced my battery. I was in and out in 10 minutes. Great and friendly service. Thanks George!

  Jasmine Campos
2 weeks ago
Had an issue, returning chains in another store, but the manager here, George, was super helpful told us to come in and he ll handle it no issue and was very friendly and showed a great customer service. If you have any issues with your car, definitely go to this AutoZone in Newport Street and Walnut Avenue.

  Stacey Petersen
8 months ago
I just rolled into AutoZone, store 5541, to get some new wipers since Hillary has arrived and she s dumping lots of rain. Richard not only helped me pick out wipers that would serve me well, but was also more than willing to put them on my car IN THE RAIN!!! Bless him! This is a super friendly store & all of the employees are helpful! Thanks, Richard!

  Arelith Lucero
6 months ago
Absolute unacceptable experience. Today 9/28 instore @ 2:20 i came to return a part i did NOT use and the cashier that gave me the name "Ariel " tall , dark hair. Said the part had been used i absolutely know this part is 1000% New , i asked him for his manager and she said that it was used so i asked her to bring another part from the back to prove it looks the same and she rudely said no i don't want to do that. She was very hostile and failed to represent the positive presentation auto zone has had. No one should be treated like this it's a shame. I did not stay to argue with them nor reach their level of attitude, i simply left because i KNOW it's new, no use in arguing over that, i did not expect walking into auto zone being treated like that and i asked the manager for her name and she said she did not need to give it to me, why would she not give me her name? Because she new she messed up?or because i will contact corporate? I will attach pictures of the items out of the bag

  San Miguel
2 months ago
Nicole helped me with my refund when I purchased with my debit card . She was friendly and helpful she even found my receipt in the system. Make sure to keep your receipt ! And I kept my purchase unopened as well!

  Alexus Davis
6 months ago
Just wanted to say a huge thank you to George for helping me today. He really exceeded the expectation of customer service and I am extremely grateful that I was able to have him assist me. He explained everything thoroughly and was, most importantly, very honest with me. Not only that, he gave me more knowledge about my vehicle that I didn't know much of. Thank you so much, George!!!!!

  Tridonna Hunter
4 weeks ago
Customer service was awful. I worked at Autozone before when a customer walks in the store you Supposed to be greeted Adrian, which did not have a name tag on was on his cell phone sitting at the front of the store not helping anyone A customer walked out mad and all the other employee did was say oh I m sorry very unprofessional

  Jesus Taboada
a month ago
Nicole Was very helpful another store in covina turn me down on my warranty because they said this store had messed up, but Nicole help me out real quick with little questions asked just when straight to the point.

  Jeff Lin
6 months ago
I selected the recommended product based on their website and bought it, but I later found out it doesn't fit my car. They refuse to accept a return because I opened the packaging, but how could I know if it would work without opening it? It seems like I'll have to buy a new one.

  Brent Santos
2 weeks ago
Super helpful with a unique situation on a battery not in stock. I d highly recommend this location

  Nathan Allison
6 months ago
George and Abraham were SO helpful! My car was making a weird high pitched whirring noise, and they helped me figure out the problem in less than a minute. They helped me find the right parts too. THANK YOU!!

  Clara Lopez
7 months ago
I rarely give reviews but I knew I had to after my incredible experience at this particular AutoZone. Thank you so much Rendal, Richard, & JUNIOR! Not only were they super accommodating, they changed my battery despite the process being a bit trickier than usual. I will definitely be back to this location!

  Naomi Mejia
7 months ago
Stopped by here bc my car battery was bad and we needed a new one. Went into the store Randall and Richard tested our battery for us and recommended a new battery that fits our budget and needs. Both associates provided excellent customer service and went above and beyond to help us out. Incredibly grateful for their knowledge and help and giving us all the information we needed. Highly recommend stopping by for any car needs.

  G
4 months ago
Jorge helped me find wiper fluid and helped me replace it in my car. He was kind, efficient and helped me in a timely manner!

  Paola Cardenas
5 months ago
Manager was excellent and very knowledgeable. Learned a lot about how to check my engine oil with high mileage and took his oil recommendations

  Yoancy Alvarez
2 months ago
Lazy workers. They talk lazy and move slow like they're high or something and closed 10 minutes early!!! Inconvenience to people with emergencies because they decide to be lazy and go home early.

  Moses Park
8 months ago
I ve stopped by a few times, and one of those times was today. I walked in to purchased tire air pumper and patche tool kits. One of the managers that was in today, was at the pay counter. And he assisted with directions to which my needed tools were at. And on top of that he had a very friendly personality and character, I definitely acknowledge his good customer service. And without a doubt I can already see the good work ethic which is why I see that he s a great fit for his current position and for higher position.

  Karla Michel
6 months ago
Stole my money. Made a return and gave me a pci slip. Won t refund my money and said I need to keep coming back when the manager shows up. I hope they need my 50 dollars. They kept the materials.

  Tim Lentz
3 weeks ago
Great service by Nichole and Richard, really helpful in finding the parts I needed.

  Dhiraj Chougule
4 months ago
Never knew that they did a free reading of the codes on my car after my engine light was on. They gave a detailed report on what s wrong for free. Very humble staff

  Elizabeth Gomez
6 months ago
Rendal help me install my battery. He was so nice and patient. He also has a great positive attitude!

  Richard Ward
a month ago
Excellent, the manager Mercedez great quality service friendly and helpful

  Kim Diakhate
6 months ago
Rendal and Richard were super helpful and friendly and gave me all the advices I needed. Thank you so much for your time and your expertise! I will definitely recommend this place

  Michael Springer
9 months ago
I went to store 5541 today looking for a part. Yesterday I had a phone call with a gentleman named Rendal. His customer service was amazing he is the reason I chose your store he helped me figure out what part I needed he held the part for me and we put it in today. He is what customer service is all about.Thanks so much for hiring himThanksMichael Springer

  Brandon Lam
7 months ago
Rendal was an amazing help and was able to diagnose my problem within 5 minutes of talking to him. He offered great customer service and was a fantastic help and conversationalist. I would highly recommend this location!

  Maria Rivera
2 months ago
Great costumer service but I waited for so freaking long

  P Matthews
6 months ago
Rendal & Mercedes was overally helpful extremely helpful met my expectations I thought I d be stranded for work tomorrow they both help installed a battery. I will be back in the future

  In Jung
8 months ago
It was time for me to change my Toyota Corolla car battery. Heard autozone can replace battery for you if you purchase it from there so we went and Randall helped us with it and he was so nice about it! It was a hot day but he was so courteous and provided A+ customer support.