AutoNation Ford Tustin

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  jhon doe
a week ago
Excellent buying experience in and out in a used subaru! Alex was great very personable and easy to talk to, finance was great no high pressure to buy things I don t want or need. They also did a great job cleaning the car up before we got there.Very easy buying process, if the stars aline I ll happily buy my next car from Alex.

  Liverpool Richie
a week ago
Had service done on my Ford Explorer in Mid-March - new brakes and transmission checked out, during the diagnostics it was determined that the I needed a new water pump as well. After I rescheduled my second appointment, just like the first, everything went smoothly. My service rep - Christian was able to have my car serviced and complete the work before it was promised. Great customer service and professional work will keep me coming back again to get my car serviced. Thank you Christian and the AutoNation Ford Tustin Team for a job well done!CheersRichard H.

  Carl Lester Capati
2 months ago
Great buying experience special thanks to my representative Mr. Gustavo Navarro. He is such a great help on reserving me this pony. He even explained to me some of the features on my new baby.Kudos to the rest of the team of Ford Tustin they are all approachable and friendly.

  Ecoframe Construction inc
a week ago
I recently visited Ford AutoNation Tustin for my Ford F150's 10,000-mile service and had an exceptional experience, thanks to Britney's outstanding service. From the warm welcome to her attention to detail, professionalism, and timely service, Britney truly exceeded my expectations. She listened to my concerns, provided valuable insights, and ensured my truck received thorough maintenance. Britney's expertise and dedication make her a standout asset to the team. I highly recommend her and the entire service department for their commitment to excellence. Thank you, Britney, and the team at Ford AutoNation Tustin!

  Matt Horowitz
4 months ago
Purchased a used car from James. Sent an inquiry regarding a car we saw online. Best price we ve seen on this particular vehicle. Within minutes James called us and did a virtual walk around with us since we live out of the area. Following day, we went down and purchased the vehicle. They had just gotten it in so it needed to be prepped and delivered a few days later. Everyone including the finance team were a pleasure to work with. No pressure. No haggling. Honestly one of the least stressful car purchases we ve ever done. Best part was James delivered the car to us on Wednesday before Thanksgiving as he knew we needed the vehicle for our Thanksgiving plans and went above and beyond to deliver it out to us clean and with a full tank of gas!

  Emad Abdelrahman
4 weeks ago
Among numerous Ford service centers, AutoNation is the best. They have very good customer agents, so professional and well experienced. They have a very comfortable guest waiting area....Honest team with very good attitude....Definitely recommend...I was honored to be served by Ms. Mikayla, she was so cooperative, professional, and cheerful.

  DJ S
6 months ago
My Representative was Mr. Jarvis who was on time, had the car I wanted ready to go, pulled up right in front. He showed me some of the key features and took me on a test drive. He was very professional and definitely sold me on buying from Tustin Ford before I even showed up to my appointment in person.I couldn't be happier with Mr. Jarvis and the Tustin Ford team. My wife is currently in a Jeep Gladiator, but she definitely wants to look at trading in for a Bronco. I already know we're going straight to Mr. Jarvis at Tustin Ford.

  Margaret Vargas
2 months ago
We had an awesome experience with our recent purchase. Thank you James K. for making it an easy process. James stayed way past his working hours to help us. Great customer service.

  Jon Kortge Jr
3 months ago
I have a work vehicle that I brought in this morning at 7:10am to Mikayla for a creaking sun visor, rear brake noise and Android Auto not working. She gave me her text information, took my keys, and said she would be in touch. At 10am, I asked for a quote on tires. At 2pm, I asked for an update, as I never heard back. At 4pm, she responded to me with tire quotes. When I asked about the rest of the issues, she let me know at 4:39pm that my vehicle would not be looked at for 3 to 4 days.I took off work today, losing revenue, so my van could go sit at Ford. I wish I could say this is the first time it's happened. My last warranty experience was almost the same. Sat there for DAYS before even being touched.If you need your vehicle and getting warranty work done, go somewhere else.

  Laura Hrychany
a week ago
Excellent customer service! Not only did they find the perfect vehicle (exactly what I asked for), but also conducted a smooth and quick purchase. Had everything ready for when I arrived at the dealership. This is my 2nd purchase and I ve done 2 used sales. Every transaction went well!

  Rich Gill (Rich AMeN Gill)
7 months ago
Location:Okay, Parking:Okay, Service:Misleading and not trustworthy, Did they have the car I wanted:yes, was there any haggling: no, the price is set. Was there waiting even if you had a letter of approval from a financial institution: yes. Did they add extra charges behind my back: : yes over $2500 in services I nerver asked or signed for (they forged my signature) Overall: This was a first-time try, and it was not in a million years what I expected. They took an easy sale ane trew it out the window.l I knew what I wanted and the price I did have an approved letter from my bank, so why did I have to wait for over 3+ hours to get me out the door. They were not that busy, and most of my stuff was a done deal. What really bothered me was when they said they would not hard ding my credit, and they did. There was no need as they had no skin in the game. The bank would hold the note. That bothered me and will stay on my credit for some time. Not happy...(Update 28 August 2023 ) I now understand what the company did and why you should not trust this car lot. As stated, I had an approved financial letter from my bank (B of A) , and they did a second credit check to get another loan at a higher apr, which was not approved. Can you believe it they chose not to accept an approved financial letter to try and get more money off me. Is that the kind of Dealership you want to work with? I had my bank check on this and they were surprised this was even tried by this Company ( I have to wonder how many Customers have been shafted by this practice? Have you really looked at your contract?) Now they want me to sign a new deal because the last contract did not go through. Do they really think I would allow myself to work with people that are not trustworthy? I will not commit to new paperwork with them... 1 Star and I would never recommend this place to anyone...(Update 29 August 2023) As stated I did return the car, and they did try to continue trying to sell it to me. Now, to add some final slaps I get a FEDEX mailer from the Dealership from 22 August 2023. It's a Car Demand letter. Why continue to put me in a contract when you send me a letter like this are you that stupid? Then, I get two more bank letters from Welles Fargo. Seems this Dealership tried to run my credit more than once ( again without my approval) . If you read this and still do business with them, I can't feel sorry for you, all the facts were here...

  Matt Remis
2 days ago
Truly one of the worst dealerships I ve ever experienced. A deal was agreed upon, then I show up and that changed. Multiple times they tried to take advantage of me and get more money out of me. Wouldn t take no for an answer with warranty. I was told the truck was white, when I showed up after they transferred it from another location and I signed everything, it was a different color.I purchased from here, but I really regret giving them my business. They truly are horrible.Avoid them at all costs.

  Justin Gurney
a week ago
I have now visited twice "unfortunately" and have been very very happy both times. I say "unfortunate" only because my truck had issues. Christian is who I have been dealing with and I couldn't ask for anyone better. He is very personable and very easy to deal with. Each time my truck has been completed before the estimated time. Just yesterday a friend asked me where he should take his truck and I said Tustin Autonation Ford and I told him to ask for Christian. Thank you!

  Rene Alcala
a month ago
They were quick to sell me a vehicle along with extended services but when I tried to cancel (after 2 months of calling and no luck) I had to finally go in person just to find out that from 08/23/23 to now 03/12/2024 nothing was even processed!!! Very disappointing. Now they will not return my calls or nothing. Tired of calling, the service contract company as well as the finance company were of better assistance so beware of those extended service contracts or "extra service(s)" they try to sell you. Would give them zero stars if I could.

  Eva Blanco
2 weeks ago
After a small hiccup in communication that could have gone sour. I was overall very please on how Steve made it better. The prompt service and daily communication on the process of my car was awesome. I am a returning customer and I will definitely come back for future services and recommend my friends.

  Derreck Ford
a month ago
The service I received at AutoNation Ford in Tustin was excellent. I attribute much of the success to my service technician, Christian. He was honest, straightforward and was focused on saving me money on my repair. My repair was done right each time I brought my vehicle in. I was surprised to receive a text video of my car with the technician showing me areas of concern. Strongly recommend this Ford service center.

  Eric Gallagher
a month ago
Staff is very friendly and helpful - in every department. I ordered a vehicle and was kept informed along the entire process which included updates on the build date, and when it finished production. Then, they provided updates while it was in transit and the anticipated delivery date. When it arrived, they were prepared to process the paperwork quickly so I could pick up my vehicle rather quickly and be on my way. Will definitely recommend them to anyone looking for a Ford vehicle.

  Maggie Mae Photography
2 months ago
My experience with AutoNation Ford of Tustin has been nothing short of outstanding. I highly recommend them to anyone in search of a new car. Their commitment to customer satisfaction, transparent processes, and exceptional service make them a top-notch dealership. I'll definitely be returning for all my future automotive needs.

  Nitesh Parate
4 weeks ago
Excellent service! The team was prompt, courteous, and knowledgeable. My vehicle was serviced efficiently, and the results exceeded my expectations. I appreciate the attention to detail and the thorough explanation of the work done, and I highly recommend it to anyone seeking professional auto care.

  Kage Sanderson
2 months ago
I went to a lot of Ford dealerships, and when I finally came to Auto Nation Ford Tustin I knew I would get my truck from this dealership. Gustavo was friendly from the start, knew what I wanted in a truck and showed me my options. He helped me figure out the best model and trim packages for what I needed. His manager, Peter, was great as well. Both guys were willing to work with me and made the experience pleasant. I d work with them again, and will send family and friends their way.

  Zoey Jin
4 weeks ago
Our recent purchase of Mustang Mach-E marks the beginning of an exciting new chapter for our family. After extensive research and consideration, we decided to invest in a Ford, and we couldn't be happier with our decision. From the moment we stepped into the dealership to the first drive in our new car, the experience has been nothing short of exceptional.Design and Performance:One of the first things that struck us about our new Ford is its striking design. Sleek lines, modern features, and attention to detail make it stand out on the road. Beyond its aesthetic appeal, the performance of our Ford exceeds expectations. Whether navigating city streets or cruising on the highway, it offers a smooth and responsive ride. The engine power, handling, and overall performance truly make every drive enjoyable.Comfort and Convenience:Comfort was a top priority for us, and our Ford delivers in spades. The interior is spacious and well-appointed, with ample legroom and supportive seats that make long journeys a breeze. Additionally, the array of convenient features, from the intuitive infotainment system to the advanced safety technologies, enhances our driving experience and provides peace of mind on the road.Fuel Efficiency:In today's world, fuel efficiency is more important than ever, and our Ford impresses in this regard. With its efficient engine and smart design, it delivers impressive fuel economy without sacrificing performance. This not only saves us money at the pump but also aligns with our commitment to sustainability.Customer Service:Throughout the purchasing process, the Ford dealership provided outstanding customer service. The sales team was knowledgeable, friendly, and attentive to our needs, guiding us through each step with professionalism and expertise. Additionally, the post-purchase support has been excellent, with the dealership readily available to address any questions or concerns that arise.Conclusion:In conclusion, our experience with Ford has been overwhelmingly positive, and we wholeheartedly recommend it to anyone in the market for a new car. From its exceptional design and performance to its comfort, convenience, and fuel efficiency, our Ford exceeds expectations in every way. Moreover, the outstanding customer service provided by the dealership further solidifies our confidence in the brand. With our new Ford, we look forward to many years of enjoyable driving experiences ahead.

  Matthew Cook
3 months ago
I had an appointment and when I arrived there was a line of cars out to the street. I figured they were going to have me come another time, Christian apologized for the wait and took great care of me. He quickly got my information, scheduled a Lift for me to get home, and I was on my way. He then informed me of the status throughout the day and offered to have Lift bring me back to pick-up my car. I have to say that it was beyond what I expected when I first arrived. If you need a Service Advisor, ask for Christian. He's great!

  Steve Goebels
2 months ago
I recently purchased a Bronco Wildtrak from AutoNation Ford Tustin. From the time I ordered the vehicle, I was kept informed as to the production and ultimate delivery of the vehicle to the dealership. The purchase process was handled professionally by all members of the dealership team. There was no pressure and it was a pleasant experience. The sales consultant, Sean, introduced me to the service and parts departments during the purchase process. I have since gone back to add some accessories and both departments were friendly and took care of my needs quickly and professionally. I would highly recommend purchasing or servicing a Ford vehicle from AutoNation Ford Tustin.

  Zach Jirkovsky
a month ago
I recommend taking your business elsewhere. I bought a certified pre-owned F-150 from Tustin Ford back in 2021, and they did not pay the registration for three months after I bought it. I even got a $73 parking ticket during those three months because of the expired tags. My salesman assured me in an email that they would reimburse me the $73. It's been years and I still contact them from time to time. I know this sounds petty because it's not a lot of money and it was years ago, but I just wanted to share my experience for anyone who is deciding where to take their business.FOLLOW UP: you can see that Tustin Ford quickly responded to my review and asked me to contact them. I did contact them almost two weeks ago and have not received a response yet. Once again, this is my opinion of the type of customer service you will receive from Tustin Ford. Please consider taking your business elsewhere.

  Steve Grabowski
3 months ago
Great Service! In and out in about an hour for a scheduled service appointment. Service advisor Christian was thorough and kept me informed as I waiting comfortably in the waiting area. Fresh and free coffee was offered. It s gratifying to receive such service and support of your vehicle and know that your business is appreciated.

  Vidal Sedillos
a month ago
First time visit to AutoNation Ford and it was a pleasant one. Daniel greeted me, looked up my vehicle and knew exactly why I was there, and made sure my vehicle taken care of.The next day when my vehicle was ready he communicated with me and even sent me a link for a free Lyft ride to pickup my vehicle. Upon arriving my vehicle was ready & washed!Daniel explained the details of what they did and sent me off as quickly as possible knowing I was on a schedule.Thank you Daniel and AutoNation.

  Julie Kropa
3 months ago
Very easy to make appointments online unlike other Ford locations. Service Advisor even accepted a coupon from a competitive Ford dealer and set up a ride shuttle while my vehicle was being serviced. Service was quick, friendly and on time. No pressure from advisor which I really like. Great experience.

  Cindy Steigner
a month ago
I have not bought a new car in over a decade. I came across AutoNation Tustin and met.Daryl Uhrich. He took me under his wing and help me order my new truck from start to delivery. He shared my enthusiasm of buying a new truck which made my experience more special. My new truck showed up on delivery even better than expected. Thank you Daryl for making my new purchase a great experience.

  D.L. L
a month ago
First: I purchased this vehicle for my daughter from AutoNation. Will never Ever go back again!On February 20, 2024 Ford at AutoNation in Tustin replaced my headlight on Ford Escape. They stated my battery needed replacing which I declined as my vehicle didn't show any issues at all.On March 5, 2024, I went to local JiffyLube for an oil change wherein they actually tested electronically vital areas: Battery, battery terminal, brakes, filters, windshield, etc.ALL were 100% OK!!Beware of extra unnecessary "so called" repairs at AutoNation.I will NEVER do business with them again. Trust isn't something that can be undone and returned.

  mario garcia
3 months ago
Daniel Amaya is one of the best service workers I ve ever ever had the pleasure of working with. He is friendly, hospitable and above all else, a professional. Daniel made the task of taking my care in for servicing a pleasant experience that will keep me coming back here and referring friends, family and others to him at AutoNation Ford Tustin. This world needs more people like Daniel to make it a better place. Thank you for the way you treated me today. I really appreciate it!