Big Brand Tire & Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cheryl Welch
a week ago
I drove to 3 different places with a leak in my tire, nne of them wouldn't help they said they were closing.When I arrived at Big Brand I was greeted with kindness the gentlemen said "no problem I'll stay late for you" and on top of that they didn't charge to fix my flat. I was very impressed and please everyone was so kind. They have my business for sure.

  Klarissa Garcia
a month ago
Overall, customer service very polite, but visit started with lack of communication. Super nice, but never shared reason for needed maintenance just told me what I needed and that be that. By the end of visit Mike was very informative and made sure myself and my vehicle was taken care of. I knew what was going on & why it needed to be tended to. Thank you.

  Wise Traveler
a month ago
I have been to different locations in different cities and they all provide such super customer service. It's amazing. The fact that they care about the customer more than their pocketbook goes to show how they treat their customers. There should not be any other place to go to for your auto needs. Everyone at big brand tires is amazing. Thank you folks!

  Victoria Rodriguez
a month ago
Everybody at this place is awesome and very helpful. They give excellent service. I will always go to them first. Thank you Big Brand Tire shop for making my life so much easier. You are the best!!

  Daniel Noe
4 weeks ago
I ordered a set of tires for my vehicle, and they arrived quick. When arriving for my appointment a few days later, I was greeted promptly, and my tires were mounted and balanced in a timely manner. I would highly recommend Big Brand Tire!

  TAR Lee
4 months ago
Was out of town for work, found a screw in one of my tires. Called, was told they will plug the tire for free. Even though I never purchased tires from them. No warranty, nothing. Dropped the truck off, and I came back all done. That being said, huge thank you!! Had some pizza sent to the crew the next day. Customer service was excellent!!!!I would highly recommend this location to anyone. Just for what such small task they did.

  Cathy Ellington
4 months ago
Love this place. So honest and reliable. I went in and said fix my brakes and do whatever it takes. I am elderly and many would have taken advantage of someone who gives them carte blanc but not Big Brands. I didn t need new brakes just some work on my rotors so am very happy. Thank you Big Brands

  Viking Ramos
3 weeks ago
Staff was informative and super nice. Had a complex request for replacing a tire and they did exactly what I needed done with no hesitation.

  Ruben Flores
a week ago
Always a great experience! The team at Big Brand is really great with thier customer service.

  shanna cortes
4 months ago
We have been taking our vehicles to Big Brand for several years. They are always flexible when making appointments. The customer service is fabulous. We are impressed with how soon we get our vehicles back after being serviced.

  Shane Walters
4 days ago
The employees are always nice and helpful and they have excellent customer, they will help you find good tire for a good price and they will suggest good tires and prices are excellent.

  B Sweet
2 months ago
Went in to have my back brakes installed and 1 of the tires came out bald and Frankie Apodaca helped me out with a new one. Which my warranty covered. So I paid the brakes and they replaced my tire and gave my car a tire rotation and an alignment. I put trust in Big Brand because I need expert advice when it comes to my car. I like that you take walk ins. STAYING SAFE. THANKYOU Frankie and Darren from BIG BRAND TIRES

  Charizard sniper
2 weeks ago
My tires had a lot of cracks in them to the point the tread was about to separate. I bought the extended warranty and replaced them right there. No hoops to jump through or technicalities just short sweet and to the point

  NANCY CHAVES
a month ago
I have been a big brand tire customer since 2007. Every location I have had my car serviced the staff were wonderful and professional. They take good care of me. I recommend them to all my friends and family.

  jennie covey
2 months ago
Fast friendly and amazing h customer service/. So happy i was sent there as i live out of town. Definitely will use them again

  Marco Gudino
2 months ago
I went in the other day knowing exactly what was wrong with my tire. I had a slow leak and I finally had time to take my car in. I told the gentleman at the service counter that I had a slow leak, and have had it for quite some time. And that I had to fill up my car every day before work and it was a hassle. He took my car to the back and said it just needed air. I looked at him and I let him know that the tire leaks. ALL THE TIME. He told me again it was because my tire didn t have air and that my other tires had TOO much air in them. It made no sense, but I left anyway. Low and behold, the pressure in my problem tire had dropped significantly once again the next morning. Luckily, I had a service appt at Toyota the next week and I told them about the same problem with my car. With no trouble at all, they patched up the tire for me and now it hasn t leaked for the last few days. Next time someone tells you they have a leak in their tire, go the extra mile and check for leaks. Two thumbs way down.

  brian martin
4 months ago
Went to big brand tires in tulare and Frankie took care of me. Bought some toyo tires from a competitor and had a problem with them at 27000 miles. Frankie made a phone call and got me a credit towards some new ones. He went above and beyond, considering I didn't even buy them from them to begin with. Will definitely be going back.

  anthony molano
a month ago
Came in a little later in the day with a flat,the employees where very helpful and friendly, got me patched up and on the road again in about 45 minutes for free. Thank you Big Brand Tires .

  Amy Price
a month ago
Great service, always helpful and very professional. They take care of everything, every time.

  Crystal Harmon
5 days ago
Awesome place to get your oil changed , great and fast service

  Derek Bixler
4 months ago
Always a great experience. I know that I m going to get a straight and honest answer. Piece of mind. I ve been coming here for 10 years.

  Sydney Smith
5 months ago
Big brand tire will always be my one stop shop for anything with my car. The staff is so helpful and polite. Whenever I have a problem, even a small one, they are there to help out. Thanks so much y all.

  Laura Beesley
6 months ago
Chris was very patient and helpful when I was having issues signing the lease agreement. He did everything he could to help me get the process completed! He is a great employee and I hope this company recognizes him for this.

  victor jasso
a month ago
I highly recommend this place for your car needs, an honest and professional tire and service shop, I just want to say thanks to the Manager for your understanding about my last visit, thank you, and like I say excellent customer service.

  Kimberly Amezcua
a month ago
Great place and affordable prices! Shout out to Frankie for his great customer service Thankyou!

  Jay Wood
2 months ago
I definitely recommend Big Brand Tire to anyone that is having trouble with a flat tire. Big Brand fixes my tire at no cost and has me back on the road super fast. Highly recommend!

  E&M Inc.
a month ago
Very helpful in finding the tires I was looking for great prices and overall was very satisfied with the whole experience

  Nadine Lutrick
8 months ago
I popped in with a flat tire, no appointment, on a Sunday afternoon. Employees were friendly, attentive and helpful. I didn't feel like the wait was overly long and I waited in a comfortable , cool area. The nail in my tire was in a bad spot, so it was unfixable, but I was able to buy a decent priced tire. Great service!! Totally recommend!

  Noe Enriquez
a month ago
Great customer service...went in for a nail in my tire and they repaired it quickly!

  Shelby Scoggins
8 months ago
My family love Big Brand! They take care of all our vehicles! The service is always friendly and they never try to sell you something you don't need! Honest, quality service every time, and at reasonable prices! Definitely recommend!