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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Martin Alvandi
a week ago
Took my Mercedes for an oil change months ago, once I left the store after a couple of miles driving I started noticing a rattling noise I didn t pay attention until today took my car to another shop for engine oil change and surprisingly we found the attached wrench. All these times it s been rubbing against the engine belts and I had to spent couple of hundred dollars to replace the damages. Incase if you re missing any tools give me a call.
Sarkis Rshdouni (Sarkis Rshdouni)
a year ago
Prompt service, but dishonest. The tire technician tried to sell me new rear brake pads FOR $220 since, according to him there was only 2% life left! You read it right, TWO PERCENT!I checked out the pads by myself and bam, I had 30% life left, and also took it to my mechanic and bam he confirmed, I got 30% left. Anyway, I ended up changing the pads and saved $100. I'd have given them my business but definitely not for $220.
Danni duran
5 months ago
The customer service here is ALWAYS great. Anytime I have issues I make sure to bring them up so they can take a look at. Whether they can or can t fix them they always make sure to help me as much as possible. Josh, is awesome! He makes sure to go above and beyond with everyone that walks in. I ve recommended a couple people and I m glad to hear my friend went once and ended up going back to buy 8 tires.
Ernesto Pena
2 months ago
I went to get my brakes down the young lady at the front, I believe her name was Amelia. She was very polite and very professional. 10 out of 10 experience at pep boys. I ll definitely recommend my friends and family!
Brianna Beltran
2 months ago
Had a great experience. Frankie was very helpful and informative, took the time to show me what needed to be repaired and always had a smile on his face. Give that guy a raise. Excellent service.
Janette Mejia
2 months ago
Frankie was a great help! I would definitely come back. He answered all of my questions and my car now is running great! Five star service. Thank you Frankie!
Christina Martinez
2 months ago
So thankful for the prompt and friendly service provided! I needed help with understanding what I needed for my car. Thankfully, Frankie was very patient and took the time to help and educate me.
Royal Cars
4 months ago
Went there Sunday afternoon i had flat tire on 2022 Rang rover with 10k miles only on the car almost new tires that was my wifes car should go to the work on Monday ask them i have flat tire The guy who is in office he see the car and he said oh we don t have this tire I said I didn t ask for tired. I said I have flat tire and he said oh flat tire. He was trying to say no we don t do it, but it was kind of discrimination and he walk next to my car and said without any clean check, said yeah this charge is no good man we don t do flat tires we don t patch it. Here and there we don t do it here. I said why this is New tired I just wanna. Has to go work tomorrow, so basically they just trying to sell your new tire with expensive prices Be careful on this location
F G
2 months ago
5 star for the workers but 2 stars for their policy. They're not in the same network as other pepboys. Got my tires replaced and warrantied from Pepboys in Reseda as I used to live there. Turns out any tire warranty work will not be entertained at this location even if they also carry Cooper tires like other pepboys does. I was turned away and was going to charge me almost $300 for one 18" Cooper tite since the one I have installed developed a tire bubble at 20k miles only. Want to love the place as workers are nice but I cant keep on spending money since the cooper tires I have are still warrantied by Pepboys Reseda.
Cesar Verduzco
2 months ago
I went to Pep Boys and had a great experience. The staff was very polite. Frankie was very helpful and answered every questions I had. I would be definitely be shopping there again.
Abigail Lorenzana
2 months ago
The customer service here is always great. Anytime I have issues I make sure to bring them up so they can take a look at it and fix it they really good on what there doing
Gary Olacsi
4 months ago
i made an appointment online and they took care of my vehicle in an hour and 15 minutes. They did an oil change and put two new tires on the front. Amaxing fast service. I recommend this place.
Cosette Farias
3 months ago
don t go here even in an emergency lol. dude they incorrectly mounted tires on my car causing me to get a flat tire on brand new tires they put on (incorrectly) after going there to repair a flat tie days earlier. flat happened on xmas eve and i had to pay insane pricing to get it fixed on a holiday and they are refusing to reimburse me for the damage they caused. gonna have to go through corporate or worse through some civil court just to get them to fix their own mistake. smh
Cesar Verduzco
2 months ago
Frankie did a great job on my oil change ! Got me in n out pretty quick definitely will recommend to others
alex argueta
2 months ago
I got my oil change done great customer service 10 out of 10 I will definitely recommend my friends and family. Also a kind young lady by the name of Amelia was the one that helped me out
Kathia Julissa Perez
2 months ago
I had to get an oil change and the staff was nice Frankie was very fast and helpful I barely even waited!
Mike orellana
2 months ago
I took my car in a few weeks ago and this lovely young lady named Amelia was very helpful and knowledgeable. Made it hassle free
Douglas Palma
2 months ago
I have the most great experience!Amelia is so helpful always with a smile in her face 100% recommend
Gaby Martinez
2 months ago
The GST Frankie did an amazing job with my oil change and tire rotation. It was a quick and very helpful service.
Vince Rack
a month ago
These boys have been around since I was a kid.Great deals & super service.Three thumbs up for Manny, Moe & Jack.
Christopher Carr
a year ago
I went to this Pep Boys for an alignment on my car. They performed the alignment. However, when I drove it off their lot I noticed a rubbing sound coming from the right rear wheel well. That rubbing sound was not present prior to the alignment. I was told to come back another day since it was late already and that they would take a look, so I brought it back 2 days later. I explained the situation to an employee, but he would not acknowledge that the rubbing was related to the alignment done. Essentially he said that their Pep Boys would not perform any remediation, and he recommended I go back to the previous tire shop I went to before who mounted my stock tires on my aftermarket wheels. (Pep Boys would not mount my used tires from the factory with only 8k miles on them on a reputable aftermarket wheel manufacturer Rotiform . Go somewhere else. I don t need to deal with any more dismissiveness in my life.Edit: Regarding the alignment they performed, the steering wheel was slightly to the right when driving straight. I went back and asked for them to fix the alignment. The second time the steering wheel is now slightly left when driving straight. They don t know how to perform alignments. Go somewhere else.
Michael Allen
3 months ago
Overall great job and consistent value of service. I wish they would have went over my recommended services with me before I left.
DJK 2816
5 months ago
Fantastic communication. Clarity on possibilities n options. Service Manger Debbie shoots straight and is honest; endeavors to save $ for consumers. I'll be back for sure. This is for Mesa Az shop on Main St
iraj sharifpour
9 months ago
I came in on Sunday with a brake noise, I spoke with Amelia V. She was really nice ans helpful, have the best experience with her. I'm really happy with her customer service, she's great. Highly recommend... great job to the team
Richard Calderon
6 months ago
The Tujunga, CA store was prompt, courteous and professional on changing all four tires...couldn't ask for more. My vehicle was ready before the estimated time which was a definite plus.
J S
11 months ago
Terrible service. I bought tires on Amazon and they listed Pep Boys as a recommended installer. I selected an appointment and arrived on time at 9 am and they got me in and told me that it would be ready at 10:30. Very reasonable. It was not ready until noon. I recognize this sometimes happens, but 3 hours for 4 tires to be installed when I had an appointment is still slow. Even worse, when I got home I found that one of the tire stems was leaking air badly. I returned to the store right away to have them fix it. They told me it would be a few minutes...as soon as the mechanic can finish an alignment in progress. No big deal. I will wait my turn. After about 30 minutes another customer comes in and the mechanic helps him right away. I asked the service writer why the mechanic is helping the new walk in customer when I have been waiting on a fix and he gives an excuse about the customer coming in from earlier--I told him I was also a customer from earlier and had to come back to get work fixed too. He then doubled down and became extra rude and condescending. At that point, I walked away because there was no point in arguing with him. But this is warning to anyone else that is looking to have work done here. Go elsewhere.
Jaelen Jae Berry
11 months ago
Josh and Amelia are super friendly and helpful! They welcomed me with smiles and helped me out with my new brakes in a timely manner! I would recommend coming here to get treated right and for car service needs! 10/10
Stacey Parnum
4 months ago
Great service I can trust; they were fast and efficient. Great place to visit
Kevin Altar
9 months ago
This Pep Boys has been our go to place to service all 4 of our vehicles past 15 years. Manager Beto and staff are very knowledgeable and friendly. If they observe something that needs attention, they will let you know and give you an honest cost for the repair/replacement.
Alex Cuecuecha
a year ago
Had an appointment, and i was promptly taken care of. My only disappointment was that i wanted an alignment done. When i booked the appointment online, it didn't mention that it was only done on certain days of the week. I had four tires installed and while they were very quick in doing the job, two tires weren't set to the proper tire pressures. One was 3 lbs low and the other was 2 lbs too high. The one that was low concerned me because i didn't know if it might be leaking, so i filled it up and waited till the next day to see if it had dropped. It didn't.Prices were fair and the car was left clean. The person who helped me was courteous and helpful.Edit went again to have the tire alignment done. Interesting, I didn t get any paperwork with the numbers showing what they did. I had a $10 coupon of any alignment , they said it was only for lifetime alignment which they don t offer for Tesla s. No where on the coupon fine print did it say that, but I guess any alignment doesn t include a single alignment.