Truckee River Glass Inc

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Alison Bermant
7 months ago
I really hate to give bad reviews of a company, especially a locally owned one here in Truckee, but literally after two months of calls and emails trying to get a window fixed and either not having any communication or being told you are on the list, you are top priority (which is an absolute outright lie) I feel this company deserves to be called out on its horrendous customer service. As a business owner myself, I know it takes time (minutes) to say "I am too busy but here is a referral to someone else". But I do it. Not that hard. Honesty is really the best policy. This business sucks. Glad you are busy now, but if I ever need this service again in the future, I won't go to you, I'll keep my business with Capital Glass out of Reno. They answer the phone and are honest about their timing.

  Forrest Wunderlich
3 months ago
Great local company with friendly staff, fair prices, and solid work.

  Julie Halvorsen
4 years ago
We were always happy with Truckee River Glass when we used them for our 3 home builds in Truckee but after trying to get them to come out and repair broken cranks and a fogged door I soon realized that unless you are spending a lot of money, don't expect any service. I waited to write this review but after two months of getting yanked along on a chain, no shows and numerous broken promises they finally told me today: "its a small job so you keep getting shoved to the bottom of the list but you are free to call some companies in Reno". They could have just said go away 2 months ago! DISAPPOINTED customer - we always try to support local businesses and to be treated like this and then encouraged to seek help from out of town is just not right. Jon

  Jerry Van Heeringen
5 years ago
Do not ever, I repeat DO NOT EVER waste your time at Truckee River Glass. I went to replace a sliding glass door for a client. After my client waited through missed appointments the door was finally delivered only to have the wrong frame. The correct frame was finally delivered and I arrived to discover the glass doors would open from the wrong side. A phone call went unanswered so I drove to the store. I was "greeted" by the most unhelpful person that I've ever come across. He first asked if I had contacted the manufacturer and I indicated my client purchased the slider from him. He accusingly pointed out the door matched the order as though it were my clients fault. I pointed out they had come to the site to measure. He then grudgingly said he would send someone out when he had a chance. I asked for a window of time and was told sometime between now and next week. We'll see what happens but I'm not optimistic.

  William Keady
5 years ago
This company is very unresponsive. After two calls to request a quote, I went to a competitor. First call I was told someone would be out in a week, and after calling back 8 days later, I was told they did not know when they could come out. Acted as if I was wasting their time!Must not need anymore biz!!

  C. B.
2 years ago
I had called them numerous times and nobody answers the phone. I finally drove there to see why nobody answered the phone and to see if they were still in business. They were but they don't answer phones apparently and when I asked about a job, the employee was a total a-hole and I just walked out. HORRIBLE CUSTOMER SERVICE!!

  pkzlwolny
7 years ago
I couldn't be happier with the kindness and help I received buying some ceramic high heat glass for a fireplace yesterday. Truckee River Glass went above and beyond to help us and we will be lifelong patrons of this first rate business.

  karen pierotti
2 years ago
We had a window replaced. We worked with Jake, Phil & James. We found the team very professional & courteous. We are extremely happy with the service.

  Steve Cooper
6 years ago
Complete waste of time. They dont call back after coming to look at the project. Replacing 4 windows was beyond their capabilities. Get a new line of work Truckee River Glass!

  Julie Huck
5 years ago
Truckee River Glass installed some specialty mirrors and showers in my home. They were professional, price was very fair and the items turned out just as I envisioned.

  Nick Koshnick
5 years ago
I dropped off a broken window at 5pm as they were closing and they called to say it was ready to be picked up at 9:15am the next day.

  Mindi Brenner
3 years ago
Awful customer service. Waiting for estimate and now they can t find it. Ugh!

  Adam Garcia
3 years ago
Perfect screens. No more bugs!

  David Beck
6 years ago
Receptionist was short with customer NO service.

  Billy Manchester
2 years ago
Great people to work with.

  Ryan Smart
4 years ago
Great friendly service.

  Robert Cattaneo
4 years ago
Very helpful and accommodating

  Phil Gurule
2 years ago
They are Awesome!!!!!