North Valley Fleet Services Inc., DBA Dependable Tow

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Sandra Flores
a week ago
I don t usually leave reviews on anything whether it was a good or bad experience. However, my experience with this company is worth sharing. Mark is the employee who helped my family and I and it was a horrific experience. He overcharged us for a service that was not needed. We had 2 infants in the car so we paid to avoid any further issues. We are not from the area and he took advantage of the fact we were far from home. This company is overpriced, sneaky, and not worth calling. EVER.

  Barbara Maydole
5 days ago
2-4-24 was a bad day, but North valley fleet saved the day. they were fast, polite, and got us home safe and sound.They also worked with us on the bill, and I am very greatful for that.THANK YOU MUCH!!!!!!!Barbara

  Dora Espinoza
a week ago
Five star BEN must not have dealt with employee MARK because MARK is ANYTHING but honest. He charged over 3,000 for a service he DIDN T PROVIDE!!! Untrustworthy! unreliable! Dishonest! This was the worst road side assistance experience MARK needs Jesus in his life.

  Ben M
3 months ago
Have used this company a few times and they are very dependable. John really took care of a messy situation in crystal bay on Lakeview. Thank you much! I would definitely recommend using this tow company any day. They are honest and the best in the industry!

  Janet Ross
a week ago
A woman alone; right before Christmas, not only did they steal my car, caused me to lose my job at North Star. But had the nerve to steal my plates, my bike, all of my belongings inside after I paid for car rental to go and get my things. Charged $700 to tow 5 miles $100 a day while weather not allowing me to pick it up. Refused to take a credit card over the phone. I just thank God I wasn t like many so many people on the east coast who passed away in this snow storm. These guys are heartless crooks for sure!!! THEY OFFERED TO SELL it back to me for $4000, but said I would have to PAY NOW and come back in a couple of days to get it outside the fence (Take another day off work at my new job, rent a car again AND pay more than it bluebooks for?!?!?)NOW you respond 11 months laterWhy did I try to pay by phone is your response because I80 was closed Furthermore you stole all of my belongings including expensive bike rack bike security cameras in car etc and my plates when the roads opened I did come in person.. you said there was too much snow to give me my car or my things.... remember now?!?!After I paid for a car rental to get to TruckeeAnd I lost my job with no transportationSHAME ON YOU!!!!

  Harjas Hans
2 months ago
Waited all day (6+hours) for a service that was supposed to arrive in 60-90 mins even though I was broken down right in town, overall I would steer clear of them if you can try and go to Reno and find a place, the damage for 2 tire patches was $750USD :(

  All Good
2 months ago
This place is scammers. Should be reported. Be aware. Do not trust them. They overcharge customers and lying about timing. They will reap you off. There are few more places in aria. Be safe out there and avoid those scammers.

  Anna Westmoreland
7 months ago
Had a blow out trailer tire and mike came out after midnight to change it for us, however he had only been working for this company for 3 days and did not seem very confident in his abilities. The way our trailer was bounced around on the side of the road not only made us nervous but also caused some issues inside the trailer along the seems of the back wall and jarred our fridge loose of the spot where is should be. Prices are extremely high for simple tire replacement. All in all if you are able to find a different company to come out I would not recommend this company unless you have no other choice.Service: Tire change

  Laura Marshalls
a week ago
Terrible prices, NEVER EVER COME TO THIS SHOP, UNFAIR charges. Doesn't deserve to even 1 star!

  Alliana Espinoza
a week ago
If i could give this place 0 stars I would, they charged me way too much for services I didnt even need. SCAMMERS!!!!

  rigo espinoza
a month ago
Worst experience I was charged 3,300$ for this tow truck that I didn t even need but yet I was still charged because they showed at Emeral Bay

  Justin Poland
a year ago
I called for road service for a tire repair out on interstate 80 at mile marker 194 literally 7 miles from their shop. Called for service around 9 AM was told would take about an hour or two I m like OK that s fine, 11 AM goes by no sign of driver called again. They said he s on another call. He should be there shortly half an hour later no sign of driver called their phone number went to voicemail, so I called somebody else. They said should be about an hour. That other road service actually got to me before dependable did. I had actually tried to call and cancel their road service but again they didn t answer the phone. They should change their name to undependable tire. Also they quoted $475 plus tire repair fee talk about highway robbery literally. Missed my delivery in Sacramento and had to sit all weekend because of this poor service.

  Nodirkhon Pulatov
a week ago
too expensive, $320 only for patching the tire in this shop.I am not recommending anyone to visit. Honestly!

  Isaac Luna
11 months ago
Do not use these guys at all. called in for a tire change in which they charged me 879 just for a tire. on top of that call out fee and labor which totaled out to 1300 dollars which anyone in the trucking business knows thats a steep price. had no choice since all other spots were about a 4 hr+ wait. To top it off they wanted the money paid upfront BEFORE they did any work on the truck. paid it and they took longer than 2 hours because mechanic brought the wrong jack. turns out the mechanics mistake came at a price and wanted to charge me an extra $350 because "it took longer than expected" threatened me to call the police because i chose not to pay the extra fee. told them to do so in which they didnt because they knew they were trying to scam the whole time.And for any truckers they charge $350 an hour. Dont know how they came up with that number. but just keep that in mind.Service: Tire change

  Jody Heyman
a year ago
I had a flat tire in Palisades during a huge winter storm. Mike took a difficult situation and made it seamless for me. Te driver, dealing with bad road conditions, eventually made it to my destination and took the car in for a new tire. The driver was friendly and took great care with my car. Six days later, I ended up in a pothole and couldn t get out. AAA would not assist and I once again called Mike. He was good-natured and said he was close by and would assist. Mike was at my car within 30 min and may have spent 45 min getting my car out of the pothole and would not take payment. It s unusual these days to receive kindness and great service and through both instances, Mike could not have been more helpful.Service: Special vehicle towing

  Midatlantic Transport
8 months ago
BEWARE!!! This place is a ripoff. Driver called to get a quote on road service, was quoted $550 which seemed a bit much, so he limped to their shop, got the tire replaced with his own spare. At the end they told him the total is $550 and it has to be in cash. They wouldn t let him leave until the full amount is paid. If you come for service be ready to call the cops when they re done.

  Ramandeep Singh
2 months ago
Guys! If your service guy is john then you are in good hands.#appreciate his work and kindness

  Jack George
a year ago
They charged 3700.00 to tow me 60 miles in snow.This is the biggest ripoff company I have ever seen.Just thiefs, will not use them again.Will inform everyone I know about these crooks.Also I run Sacramento to sparks NV 5 days a week,so I will get the word out.

  Kurina Cota
a year ago
I m Actually From Truckee and I live in Reno now and I have also been dealing with Aaa for several years and I switched over to a different tow company and they used dependable tow and Jack went out of his way to make the experience very pleasant and extremely easy on me. I really appreciate the way they conduct their business and I would recommend them to anybody hands-down!Service: Car towing

  cheryl bognuda
a year ago
On a Sunday morning we lost our tire and rim on our toy hauler camper I80 at the Donner Pass Rest Area. Our axel was ground down and the other axel and tire over heated and bent the axel too.We called countless tow company's and most will not work on Sundays. Finally, Sunday afternoon a CHP came by and informed us that most people are stuck three days before they get a tow truck out.The CHP gave us Dependable Tow's phone number. They are one of two company's that the CHP calls for emergency'sWe called the owner of Dependable Tow and he promptly sent his driver Scott out to see if he could chain the rear axel up. Scott worked hard, but couldn't get it chained and called this boss. He explained to his boss that the other axel looked compromised. His boss accepted the advice from Scott .Which It turned out to be true. Our second axel over heated and was bent too. Scott was amazing and more than willing to work on a Sunday.The owner was more than willing send out the semi with the landdoll lowboy trailer Sunday night.. We asked them to do it Monday Morning at 6:30 AM. The tuck driver (Schmith) was there promptly and proficient at loading the 33 foot toy hauler.The truck driver ( Schmith) was friendly and enjoyable to do business with.Dependable Tow hauled the toy hauler trailer 45 miles to an amazing company Johns Spring Suspension LLC . Johns Spring and Suspension replaced both axels , rims and tires within 24 hours.I recommend Dependable Tow especially since, their employees are willing to work on Sundays and late nights. Both drivers we delt with were great employees!!!

  Diyor Abdujabborov
a week ago
bad stuff, bad service, unfair charging, I don't recommend this shop even to my enemy

  Meet Bajwa
a year ago
Don't use them. Guy doesn't know how to talk and they'll rip you off. They charged 4000 for a 60mile tow. They're not even recommended by Peterbilt in Reno.

  Josiah Roe
a year ago
These guys are a bit of a scam; I think they are used to having high $$ Tahoe folks, and they have all these fees. They tried to charge me $1200 for a 3.5 tow once. Just be careful.

  Adam Knight
a year ago
Typical story with tow yards...charge exorbitant rates for towing and storage.At least they're fair about letting you access your vehicle during business hours. After hours you'll pay a gate open fee.If your vehicle is totaled you can expect to pay a lot for them to haul it off to the salvage yard too.I think tow from the accident was about $700 and storage fees are something like $150-200 per day.

  Katie Herron
6 years ago
Very personable on the phone and really seemed like they cared about helping out. I called back several times throughout the week with ongoing car troubles, and they always remembered me, even offered a discount for repeated service. Tow was there within 10 minutes of my request, and everything went smoothly. Local and good rates for the area. I recommend!

  Conor Gallivan
3 years ago
He was incredibly knowledgeable, we managed to get 3 AAA tow trucks stuck in the snow trying to get to us, and he singlehandedly got two of the big flat beds out and our Subaru out of some deep snow. Incredible service, would recommend to anyone looking for a tow in the truckee/tahoe area. 5 STARS!Services: Special vehicle towing, Car towingServices: Special vehicle towing, Car towing

  Gurmeet Singh
a year ago
If towing big truck don t call them. They re rippoffs. They shouldn t be in business the way they take advantage of people. Use Nevada towing from reno, NV instead

  Hytech Customer Service
8 years ago
Great Tow Service! I've lived in this town for over twenty years and have always heard good things about Dependable Tow--always fair and honest about the service they provide. They have towed my car several times, doing it professionally and quickly. Thanks Edgar, Sawyer and Gaylene and the crew

  Heather Holshue
5 years ago
My insurance sent them out to pull me out of my driveway after I was stuck. After being "towed" and I mean pulled violently into the ice wall messing up my bumper and putting my car up on two wheels...also the man didnt put it in neutral at all before pulling it. After I pointed it out. They just left my car in the middle of the road. I have now had to report this to my insurance and my car is not only still stuck but now has major damage! The pictures I submitted to my insurance says it all. They clearly dont care about your property or care about acting like decent human beings! Negative stars! These people should be ashamed!

  Bonnie Fassler
8 years ago
Got caught in the snowstorm coming back from Reno on Nov. 15th. 2015. Pulled over to take my chains off when a dependable tow truck parked behind me to drop off a tow. I had trouble getting one of my chains off and ask if he might have snippers or pliers I could borrow, here is what he said. "$130.00" I could see maybe $10.00 but $130.00. Get real! I guarantee I or any one I know, will ever call on this company for ANYTHING!!! My daughter was able to get the chain loose and we made it home safe.