NAPA Auto Parts - Auto & Truck Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bruce Kimbrough
2 years ago
Great service and great people behind the counter, best audo parts store!!!If you've been you hit give them a chance it's like your family all the people are fantastic!

  Chad Call
7 years ago
It was okay. Prices are kind of high. And while Dennis (man with mustache) is cool and quick to handle your problems, when I realized I had gotten the wrong part (my own fault), and called to find the correct part, Aric (younger guy with long beard) answered, and when he asked whether my car was manufactured in the U.S. or Japan, I could only find the manufacturer name on my car, and when I read it to him from the tag on the inside of my driver side car door, he said "Oh, that's Japan. It was made in Japan." And I just said, "you sure? Well, okay then." I was confused because I had only given him the manufacturer company name, and was surprised he was able to find so instantly where it was! Well, loe and behold, THEY WERE THE WRONG PARTS AGAIN. But to my own credit, I didn't notice they were wrong until I had already altered them to fit the car. Well, I couldn't return them anyway, but when I called again to AGAIN get the CORRECT part, Dennis answered, and then gave the phone to Aric (so I'm assuming Dennis was nearby during the whole call), and when I said that it must be made in the U.S., and not Japan, Aric immediately started talking over me, rudely, saying "well you told me it was Japan. So I got you the parts for the Japan model." And "No, no, no. I never said it was Japan. You said it was Japan!" So when I said "the only info I had was the manufacturer name. How could I possibly know it was made in Japan? Besides, I'm the one looking at the label. Why would I say Japan if it said U.S.?", he just ended it with "I'm not going to argue with you man." Hahaha okay. This is more a review for Aric than the ship itself. That guy needs to work on his humility and his integrity. Even if you don't remember, just say you made the mistake. It harms no one if a customer comes back and returns the incorrect part for a correct part, and if you "admit" to having made a mistake, even if you don't think you did, a customer is far more likely to return to you. Anyway, it was a pretty bad experience dealing with Aric. Dennis was always smiling and quick to serve customers.

  Ken Hildebrand
2 years ago
They have great service and advise i work on diesel tractors and hondas . my chevy ect.( no fords lol. ) They have the parts for alot of equipment besides cars and trucks . thanks to the guys that make this happen . K.H.

  chuck to
8 months ago
Please do not Shop at this Napa store!I went there buy 2 brake line fittings and a gallon of hydraulic fluid, it cost me over $75 dollars!!I can get the same items at Auto Zone for about $25.I don't know who's making up these prices but they are a rip off!!!

  saddam qinnab
2 years ago
They have professionalism issues they closed before business hours even though I called and before I go and he said they are still open and I went there and someone was inside but the door was locked of course I wont to go again

  WinZ Oroz
a month ago
Very helpful staff.

  Christina Ramirez
a year ago
This store is a shame horrible customer service Employee there don't want to work they could never make you a color paint because they're always busy or they're at lunch Even though it's your turn And nobody else is in line they will always say they're busy or come back later Awful experience in that store never go back

  Kimberly De Lima
4 years ago
They charged my battery for free and tested and just great guys 7n there. Very helpful. I needed my motorhome battery checked and the guy in there charged it overnight and verified volts. Awesome!! Thank you!

  Mo Ali
5 years ago
Good place, I called to check if they have something for my car they said yes i picked it up next day, Exchanged my car starter with a ref. one and i didn't find it anywhere else in this area, happened before with my alternator and exchanged it, prices are not the cheapest but still not bad.

  Pete Bagnod
4 years ago
I am a big customer of Napa auto parts. I have bought auto parts from Napa auto parts for most of my life. They always have quality parts for all of your auto needs. The people are always friendly and curtious and seem to know exactly what you need. I am a firm believer that they are the premier parts store in town.

  David Kirby
12 years ago
Sign on door says they open at 8 but I called and they were there, and the nice fella opened 40 minutes early. Nice crew. And even cheaper then the store in Manteca.

  f zam123
a year ago
I tried returning a brand new part from a napa store a city over, associate told me there an independent store and only have the napa name and would not accept it.

  Jorge Heredia
7 years ago
very knowledgeable staff, always a great experience here, honest good people always find a way to help and if they don't have what your looking for they always point you in the right direction.

  Myo Myint
9 years ago
I'm giving one star just because I didn't have a choice NOT to give any star.Based on the online forum I read, I needed to replace my tail light socket which was "supposed to be" available only at Napa store so I went to this store and found out that their in-store price is ($24.XX plus tax) whereas it states on their website at ($19.35). When I questioned about the difference in price, the gentleman with ponytail gave me the look and asked to provide a print out from that online price, or else, he can't honor their online price. How in the world would I know to take a print out with me! Even I insisted to proof it on my smartphone, he wouldn't accept that.So guess what? I went to Autozone instead and got the whole set (not only one socket) which does not require wiring for $33.99 and I was so willing to pay for it. In my book, that's his loss.Oh btw, I also found the same socket at Autozone for $15.99.

  William Kilburn
7 years ago
Been taken care of me for over 40 years!

  Sharon Rodriguez
6 years ago
Called to today to see if they had an OEM part for my Cadi and they did at a great price...Staff was polite and was in and out in 5mins.

  Antonio Hickens
8 years ago
Completely rude staff... I'd rather go to autozone and deal with ignorant kids than rude old guys who think they know everything. Also this store is overpriced! go somewhere else. to bad cant give 0 stars.

  petesmobile mechanic
3 months ago
These guys need to retire.....

  Michael Beers
2 years ago
Awesome customer service!!! They are extremely helpful and friendly.

  P W (NoQualy)
2 years ago
Good quality store brand parts. Can typically get next day if not in stock

  Kai Kendall
a year ago
My primary parts source, for a reason. They can get just about anything, fast.

  Bill Rafford
4 years ago
Good parts, friendly knowledgeable people. They make it easy for people to get good auto parts. Thanks NAPA!!

  Kerry Adamo
6 years ago
Always have what I need. Never a line. Good customer service.

  J
2 years ago
Came in looking for a tool. Younger guy at the counter didn't know what I was talking about and just went on about how he does the job incorrectly. Left empty handed.

  Marlon Musselman
7 years ago
Great service, helpful guys. They went to to Stockton to get the battery I needed.

  daniel einfeldt
4 years ago
Very helpful staff. Saved me alot of time and money!

  Trisha Maclachlan
4 years ago
Service was excellent helpful and go above and beyond.

  John Parnala
3 years ago
Had the 02 Sensor i needed in stock $50 less than the competitors.

  Jagdeep Sandhu
6 years ago
Great service. Prices seemed to be little high

  Mike Gladwell
4 years ago
They only have quality parts here, 5 stars!