Service King Collision Torrance Lomita (Now Crash Champions)

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Valerie Smith
2 months ago
The repair of my car for an accident that I was involved with started out at a Crash Champions in El Segundo snd I had a horrible experience. My car ended up at this particular place, which is part of Crash Vhampions on Lomita Torrance. Once My car got to this location everything got better and they were really on top of getting it done quickly as I was on a time constraints for rental car. Thanks for doing an excellent j8b.

  Shawn Gillis
7 years ago
This location has changed from Performance Paint and Body (whom we had used a number of times), to Service King. It was nice to get text updates which kept telling us that our car was on track to be done on time, untill the last minute when it ended up getting pushed back more than an additional week. After a couple of the extra days they took care of a rental car for us. That was very professional and shows that while stuff happens, they are willing to make it right. Thank you for that!The service is very friendly, but unfortunately they brought our car out with two SMALL dents remaining in the area they had spent 1 MONTH repairing. The rest of the work looked great. To their credit, they offered to have the dents repaired mobile to save us the hassle of brining the car back in. Just not sure how this got past their quality control.Regardless of the two issues, overall it was a good experience and I would use them again. They stand behind their work.

  trust only
9 months ago
New scratches on passenger side and "repaired" parts not attached snug, leaving gaps between the rocker panel and the frame. Any person with at least one good eye could tell the repair work was short cut...lazy, no care ....all the aboveLet me update my post, after the problems at the lomita Blvd location I spoke to the GM over the area shops and he had me take the car to the other Torrance location where again, quite a few problems. My car is now painted two different shades of white...and clearly they are not capable of getting it right, they damaged my rims, resulting in them purchasing two new rims, and then of course the best part was either me discovering that my spare tire was now missing and couldn't be located, so they had to replace that as well, or when they tried to refund my deductible for the whole 2month and probably 5-7trips there headache, but they (Ashley) can't even process a refund at the lomita Blvd location, because when I was there they ended up charging my account a second time so I had to wait like 4 days to get my original refund but now I was left with zero dollars in my account until THAT refund hit my account too. They did compensate me for the refund mistake, but still, I can't deposit gift cards Into my bank account that I have automatic charges coming out of. Re think your repair options, this was and still is a bad experience... I didn't want a two tone car...but thanks...thanks for turning my car Into a vehicle I don't even want to look at anymore.

  Judah Ben-Hur
a year ago
I first wish to thank the entire staff at the Torrance location for their excellence in service.I do wish to thank in addition, Angelina (excellent customer service skills and knowledge of her craft. I would hire her if I could)Sean (what a fabulous professional with great knowledge and insight. A definite asset to the company.Beau, Santas favorite helper. He is extremely helpful and dedicated.Let us not forget the people in the back that do the ART of repair. God bless them all.Even though I had to wait a couple of months for my repair, the staff kept me well informed, which eliminated any stress on my side.People should realize that the state of affairs with our planet has created a shortage of parts and other services affected.We all have to be "chill" and let the process move forward.The transparency and the attitude the staff give is phenomenal at this location.5 stars is not enough!People reading this, please check this place out for yourself and experience it. "You get more from kindness"Service King is the Ritz Carlton of the auto repair business.Tell your insurance companies about this place, they will thank you for it.Services: Painting, Electrical, Body & Trim

  Andrew Smith
a year ago
I called Service King Torrance about a past paint job done by this location. I had front bumper damage and repairs done 5 years ago through an insurance claim.Now the paint is chipping and Service King offers a life time guarantee on workmanship. I called the Torrance store last week and spoke with Shawn who stated to be the manager. He was rude, short and kept cutting me off when I was trying to speak. Shawn immediately started telling me everything he was not going to do instead of helping a customer. He stated that the business changed ownership and needed the original receipt (which I have). He stated that if there was other damage done to the front bumper he would not fix it. I mean really? Pretty much common sense there. I explained to him that there was no other damage and again he was short. I told him I would follow up with my insurance company (USAA).Once I spoke with USAA they were appalled by how I was treated and is now looking into the situation.I called SK Torrance back after this rude encounter with Shawn and was unable to get ahold of him for a few days. Even the receptionist said oh your the one with the Audi which made me feel that Shawn was bad mouthing me to all of his staff?Once I finally did get ahold of Shawn he was again rude and kept talking over me. I did make an appointment for this past Monday 10:00am and after information of the appointment his exact statement was oh okay click and hung up the phone on me.I hope SK does in fact record conversations so they can see exactly what I am expressing here.I also sent an email to SK on Monday about all of this and still have not heard a response. I guess the large corporation SK that franchises all of its stores really does not care.Please do NOT take your car to the Torrance location or any other SK shop to get work done.Service: Body & Trim

  Jafet Gaona
2 years ago
My overall experience with Service King Collision Torrance has been great. I only have nothing but good things to say about this auto-body shop. Especially the service front office employee, Pedro. He was a really easy, warm welcoming type of individual. I was surprise to see how they offer Uber rides (ride back home and back to the shop) to their clients whenever they are coming to shop to see any kind of update on their vehicle. Honestly, I totally recommend this shop, if I haven't already. I am only speaking from my own experience. Again, I would totally comeback to these guys whenever (hopefully never) I get into another auto-accident.Services: Steering & suspension repair, Body & Trim

  Lidia Escalona
3 years ago
Very unprofessional work they do at this place. I had my car towed here after I was rear ended and my car was undriviable, it was raining really hard that day so I went with the closest body shop listed on my insurance. My car was left with so many gaps it is incredible how they would let a car go saying it was fixed. I am still in the process of getting it inpected elsewhere. Please people do your due diligence before going here. I am taking my time to do this review to avoid this happening to others. They did a very poor job on my car. Very unfortunate how they charge high prices to insurance companies for the poor job they do. Report these businesses so that they are hold accountable.Service: Body & Trim

  Kenneth Adamcik
5 years ago
This place is a complete scam! I got into a fender bender that barely caused any damage (I tapped someone s spare tire on the back of their vehicle going under 10mph) and they told my insurance company I caused over $7k worth the damage.When I dropped my car off to have the hood repaired we popped my hood and no damage was done internally. Then when I went to pick up my car the representative told me they replaced tons of different parts throughout the vehicle. I repeatedly told them I knew the parts they claimed were damaged were not. But the guy who handled my case kept assuring me they were. After showing him I took before photos of my car, he finally said he would show me the parts they replaced with the prices to help me understand where the $7k came from. When we went to look at them on his computer he realized they forgot to install multiple parts they charged my insurance company for, including the Logo on the front of the car!!!!My auto insurance is now double the price it originally was. I had no idea what I was getting into and once they did the repair I couldn t do anything about it. Getting an attorney was not worth the fees. Just be aware this place will scam your insurance company and then your monthly bill will go up....so basically they are scamming you. Stay away from this place!!!

  walter pesenti
2 years ago
I was scheduled to take my car in for repair. One I got to the shop, I was informed that the car needed to be transported 50 miles away for repair. Also the person proceeded to tell me that the business is operating without manager and the work environment is very bad ( he actually said f u.). I canceled the appointment and took my car to another shop. It is the worse service experience ever. Stay away from this shop!

  Eduardo Zepeda (eaDco LLC)
5 years ago
Actually they shouldn't even get the one,Took my truck to them based on the stupid ratings and turn out to be the worst experience so far.Although the turn around time was prompt, it was due to the sloppiness of their work. I have to have my 2018 CX9 completely detail inside, even tho they work on the outside because it was completely cover with all their dust and paint. in addition, the customer service just make this even worst. I took my truck back the very next day to show them how bad their work was and the " Manager" looks at me with a confident face to tell me they will fix the issue, the work was done over 2 months ago and I have to receive a call back to bring my truck in. If this wasn't enough, I have been trying to reach the so called manager for the last 3 week's and I just get the round around.By far the most unprofessional company I had to do business with.

  Urszula Shah
3 years ago
They are rude and unprofessional! They care just about making money! The worst is the manager who completely doesn t want to take responsibility, he is running this business to the ground. Because of his management I didn t get my car repair for the long time, took them almost 2 m-c and his response was I can t get parts for your car because of the coronavirus and vendors don t deliver , but he had my car before pandemic started and my car was sitting there for almost 2 weeks (waiting for what, I don t exactly know). Then when it come to cover my rental car, my insurance covered 1st month but second month it should be split half/ half insurance and repair shop. When I asked manager about that his response was why should I ?! Are you serious? He didn t order parts for my car in time because I guess my car wasn t his priority. And just to mention, I am a nurse and I needed my car more than anyone in this time.Never ever use their service!!

  Oscar Juarez
5 years ago
Thank you all Service King you guys surpass my expectations when I picked up my car looks like the first time I bought it. I picked up my car even before the estimated due date. You guys run the extra mile to bring a smile on my face. I m so thankful for such as professional customer service from Karen, Kody Jackson, Hector (manager) you guys deserve Two thumbs up!!! I didn t have the chance to meet the repair techs but you guys did an awesome job!! I will recommend Service King anytime!!! Keep up such as great work guys!! God bless u all

 
4 years ago
We have been waited over a month to fix our car but parts are not right color and detail. so many time they change the date of our car to pick up. because of they order wrong parts. Even they say fixed it, It was not fixed right. Aweful experience and wasted our time and money. They even lied to insurance company that the pick up date.I am so sad that we trusted this company.Manager should check all their vehicle that they think it already fixed. I'm not car expert but even I can see the difference but they couldn't so sad.

  Trenton Martinez
4 years ago
This repair shop is absolutely terrible. We brought our car there about two months on a recommendation from Geico. Our car was deemed a total loss due to minor frame damage, but was still drivable. Since it was still drivable, I had it towed to me while I was at work since i had been taking the bus to and from work, and thought this would be a good way for me to be able to get the car instead of arranging a ride to go pick it up. This is where things get very frustrating. They failed to notify me that while the adjuster had inspected the car, he hadn't closed the rear window properly and this had caused the lights in the car to stay on and kill the battery. I understand that the battery didn't die because of them, (it was the adjusters fault for not closing the window) but they knew the battery was dead, knew that it was being towed to me during work so that I could drive it home (I told them this on the phone) and they didn't mention anything to me about the battery being dead. I called them after and confronted them about this, and they didn't even have the decency to apologize. They blamed everyone but themselves. They claimed they didn't know the battery was dead despite the tow truck driver telling me upon arrival that it was dead. The way I see it, they genuinely didn't know the battery was dead - meaning they don't keep an eye on the cars in their shop, or they knew it was dead and didn't want to take responsibility for that. Either way, this shop is not the place to bring a car if you want someone trustworthy repairing your car. There was no remorse for the inconvenience their shop caused me, so I wouldn't trust them. Wish I had read the reviews before taking my car here.

  Dave Simpson
4 years ago
My experience at Service King was fantastic! Hector is the General Manager and was extremely professional. They completed the insurance related work perfectly and on-time. They also gave me a great deal on some additional non-insurance related improvements. Complete satisfaction. Thank you Service King!!

  Greg Machnij
2 years ago
They did a great job on my car , they kept me informed about my claim all the way through,Anthony was the coordinator , he took care of me and my car .From start to finish.I have done business with them in the past and I will continue for any problems I may have in the future I recommend them to anybody

  Andrew Benigno
4 years ago
Took a long time to fix, but there was a lot of damage. They forgot to put something on the car, a Chrome piece. Not only a piece that was replaced is the wrong color. I need to take the car back to get repaired again to fix both issues. The dealership started that the parts they used do not seem to be authentic, they are looking into it; that scares me. The dealership is worried about the installation was performed correctly too.

  Steve Johnson
5 years ago
Absolute worse customer service! I came in to get my Tesla Bumper fixed and asked for a replacement bumper. So they were suppose to order the parts and told me it would take some time. I called back after 2 months to ask for the status and they never put in the order. Then i reordered the part and called back 2 months later AGAIN and they dont have any record of the order being placed. What a waste of 4 months!!!

  Susan Shelley
a year ago
Fast, friendly, helpful, professional service. Was kept notified of the progress of my repair all along the way. I recommend Service King for collision needs.Services: Auto windshield repair, Painting, Auto glass repair, Body & Trim, Auto detailingServices: Auto windshield repair, Painting, Auto glass repair, Body & Trim, Auto detailing

  Shane C.
a year ago
Good service and about as quick of turnaround as you can expect (according to them) 2 weeks to fix some front end damage, they'll get you an Uber.

  Ed Caracheo
5 years ago
Actually they don't even get the one.Took my 2018 CX9 for a hit and run damage last November and the work performed was one of the most unprofessional, dirty, incomplete, and up till now very unpleasantExperience with this people, took my vehicle back the very next day and was told it would be fix, they would even do a clay job for the inconveniences.We are now in end of February and I have try to get a hold of "the Manager" several times in the last 3 weeks , but just keep getting the round around.

  Alex Bell
3 years ago
They claimed they fixed my tire but they didn't. Seemed like they just wanted to get me to leave without doing any work. Jose kept lying about the fix, insisting that it was complete when it wasn't.

  Lea Reis
3 years ago
I thought they did a good job. Less expensive than I expected, maybe because it was through the insurance? I don't know. But they stayed in touch through phone and text. The outcome was good.Service: Body & TrimService: Body & Trim

  Jae Kim
2 years ago
OMG inconvenient! 1) Takes FOREVER to speak to a human. 2) Getting the insurance clam number to them is a burden. You have to get a link to provide that. The human you speak to WON'T or is FORBIDDEN to do any of that. So much for "service".Services: Painting, Body & TrimServices: Painting, Body & Trim

  Don Bremme
7 years ago
My wife had her bumper repaired there. Everything went very well: work was well done, done on time, and people were all courteous. Price was very reasonable.

  Linda Mccowan
a year ago
My experience with Service King...was touch and go with the past management no communication! But when new management took over Ricky just stepped in and got the job done in record time!!... Thanks Ricky!!

  Jill Poropat
8 years ago
Did not get my car fixed in a timely manner. It was a 30 day fix and then I waited over an hour longer from the time when they told me to come to pick up the car.

  Charles Jarvis
6 years ago
Angel Veiza and the crew over here at service king are professional, attentive and reliable. When difficulties arose during the process they tackled them with efficiency and timeliness.

  eric kendall
a year ago
My bashed up 12-year old Prius looks and runs like new again! Thanks Service King!

  Juan Escobar
2 years ago
No lidership no materials to work not even have a measuring system that works they have a lot of problems there