Scott Robinson Chrysler Dodge Jeep Ram

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  nobodyhasthisyet
a month ago
Ashley and Lenny were very friendly and helpful, and they made the whole car-buying process smooth and enjoyable. Ashley even went out of his way to detail and wax the car to ensure it was in perfect condition when I drove it off the lot. Ashley also spent time with me to give me an in-depth tutorial of all my car's features. We had a great time, and I'll definitely be back for all my car-related needs.

  David Rubicon
2 months ago
Cesar refused to approve the repairs even after Jeep asked them to and they would be reimbursed. I wonder if the actual owners know how this dealership is being ran. Our truck was in their service dpt almost 2 months. Go to Cerritos ppl, its worth the drive and will save you all the headaches

  Dajah Turner
a month ago
So when I tell you that Christopher made it a great experience, I m telling you that he made it the most smoothest process I could hope for. He is very personable, understanding, and an all around great person that went above and beyond which is what makes him the best salesman. I came in to purchase my dream car which is a Jeep wrangler and when a situation happened to where purchasing it was almost not an option, he was very understand and didn t switch up on me unlike most salesmen would. Then when I was able to purchase the car I went straight back to him. I am very grateful and so if you need a new car at Scott Robinson s dealership, please ask for Christopher. You will not be disappointed!

  Sara B
a month ago
If a headache was a company.....it would be this whole dealership. If I could only put 0 stars, or better yet a negative. Each visit, I am shocked that it was indeed worse than the last. This visit was for a quick, 3 hour software update (with my appointment). Ended up taking 2.5 DAYS. Even with an appointment, the truck had not moved from where i parked it for 48 hours. 8 phone calls over two days to try to get SOME info, were met with either "sorry i have no info on your vehicle," or many "accidental" disconnects/hangups this dealership is famous for. The gentleman on the line eventually told me "probably better to just come down here yourself and find out the status cause i don't know." I went down in person to find my truck hadn't been touched in the 48 hours it was parked there since its appointment. Mind you, i dropped the car off the night BEFORE my appointment just to be sure it would get in first. When i get there to inquire about the delays, I'm also met with ANOTHER guy who tells me "well they do this software update at other dealerships if you want to take it there." Lack of accountability, responsibility. Total lack of competence. It reminds me why i NEVER use this dealership unless i have to (for recall repairs). I had to bring the head guy from the front show-floor building back to the service building before anyone even acknowledged they were at work. Again, if headaches were people, this place is full of them.

  Charles Carter
a month ago
If I could give less than 1 star I would. If you're coming here for service work, do your homework for what it would cost. They don't follow any kind of recommended flat rate times and instead just make up whatever they feel like charging. Also, their diagnoses is non existant. When you ask what you're paying for or what the failed part is, they can't tell you. Why? It was never done, at least in my case. Be wary. Honestly, I cant see how they are still in business. This is the example. Charged my sister in law $720 to tell her the fluid was burnt. That was literally the diagnosis. Seems weird because we dropped the transmission pan before we took it in and there were broken pieces of the case in the pan and we told them that. So I'm not sure why any diag was even needed. Transmission msrp/list is $3995, not $5990. So a 2k markup on that part? 20hrs in labor when max should be 8 or 9?? So a $8k max job was quoated almost $13k??? Look up the part numbers in the photos I posted. Why the markup over list??? When you read about people being down on taking their vehicle to dealerships this is exactly why. When I was a service tech I had a motto. Treat every customer like you would want your mom treated. They should be ashamed honestly. I hope they read this and lose some sleep over it. They should and will be reported to the BBB. UPDATE: Called a another dealer close and was quoted an appropriate estimate by a honest person. Vehicle is going there and I will post their repair order information and prices when it's available.As a response to the dealers response, it's not the labor hourly rate, $240 per hr which seems high, I'm speaking of. It's the quoted time. These can be looked up with tools like AllData, Chilton or Mitchell. AllData is what I used. The pic has now been added for that as well. So explain how 6.9 plus add ons, and maybe it would be around 8 or 9.0 hrs total maybe even 10 for your basically non existent diag, ends up at 20hrs quoted for the job and the mark up over list prices for the parts, because what's on that paper in the pic is not the list price for those parts??? As for your last statement, I think anybody looking at this review and the info in the pics would disagree.UPDATE 3/12/24: Car back from the honest dealership. Paper work pic attached. As they say, proof is in the pudding.

  Porsche Bell
a month ago
My Service experience was amazing. John was very helpful in reviewing my issue and determining the most cost effective way to fix it. I was also able to add last minute additional services at rates that were comparable with local car service departments and get my car back same day. I will definitely be returning back in the future!

  Mike Scharnagl
2 weeks ago
SRCDJR customer service has gotten better over the last 2 years. They are much faster and more knowledgeable than my first encounters with them. I have a hybrid Wrangler which was new for them when I first used their service center, so maybe there was a bit of a learning curve for the staff, but I would 100% say they are on the ball now, and I would recommend them to others.

  Rich Michael
4 months ago
Ashley was great during the entire buying process. He was patient and always available as we took our time to evaluate the Jeep Wrangler brands. After the purchase, he was thorough in explaining all aspects, features and functionality, of our new Jeep Wrangler.

  Farid Farid
3 weeks ago
Good experience here. I started going here after Dodge in Los Angeles that is on Figueroa took forever with my vehicle and when I received my vehicle, the door was damaged. So far, this is my new place to take my vehicle, since I ve had good experiences here. My opinion is always subject to change, but you re a fool if you take your vehicle to the Dodge in Los Angeles over this one. Even if you re close, it s not worth the headache. Maybe they have changed, but they will never see my car again. I am reminded by them, every time my door doesn t remain opened. I mentioned this to the service guy here, and he at least showed concern, telling me I should have Scott Robinson Dodge look at it. That was more concern than I received from the Service Manager at the other Dodge. I just appreciated that comment, just showed me he at least listened.

  Nestor Gonzalez
4 weeks ago
Bought a Chrysler Pacifica, Michael the salesperson was great, all the purchase process was very smooth, took my car home and while I was connecting my phone to the car and checking all the feature the car has, I noticed that the screen showed that the oil level was a 43% something strange on a new car, called Michael and brought the car to the dealer, since Michael was busy with a costumer, I took it to the service department and one of the guys there told me not to worry about was the screen shows he checked the oil himself and assured me it was 100%, before leaving the dealer I called Michael to see if he was available, Michael s boss came out with another technician, I was seating in my car while they were checking the oil then I overheard Michael s manager telling the tech: just reset the screen panel which the tech did and Michael s manager left, I asked the tech why he did that, since he didn t speak English fluently he told me just bring the car when you hit the 2k miles, I asked him, the new cars now last at least 5k, why is should bring it at 2k? Is because it s not full of oil he said, so why you reset it the panel then?, I ask, because my boss told me to do it, he reply.This may or not be a big deal, I can easily come back at 2k to do an oil change, cause now that I hit the 2k I checked the oil level myself and is very low, but the screen shows that is at 87%, how much does it cost an oil change to them? Or how much does it cost to be honest? I already bought the car and can t return it, I don t mind paying for an oil change, but I would listen to their lies that the oil is 100% I can damage my car.Will not recommend this dealer to anyone

  Nick z109
a month ago
Betzy has been very helpful and a good listener. She listened to my problem, discussed the plan and provided estimated cost. On a separate note, the service took longer than expected. I did not have time to review final bill in detail. Later, I found out that I was charged almost $400 for a 12V battery (before tax.) I am extremely disappointed with parts (12 V battery) charged by the dealership. It is almost 30% on top of market price (mostly around $300 with shipping.) I spoke to Parts manager, and he said price includes shipment cost and dealer profit. I understand business needs profit. But this markup is unreasonably higher than market price, considering for the value added.

  Kendra W.
3 weeks ago
I stopped coming here due to the lack of customer service. I tried them again after having an unpleasant experience at another dealership. Well my experience was even worse. I dropped off my jeep for a recall and my rear axle light. It took a week and half for them to fix the issues. When i picked up my jeep the light was still blinking. They did more diagnostic testing and the service tech then said they need to order the same part I told them to order in the first place. Of course I'm a woman and they brushed me off because what do I know. During the whole time, I was not kept in contact or updated with the service. In fact when I arrived to pick up my car, my service advisor didn't even know he was my advisor. The poor customer service continues.

  Morgan Hughes
3 months ago
Buying a car can be difficult and stressful. I found it to be much less so here. MVP: Marcos RodriguezI found the same car at two different dealerships and was working to find the best terms between the two. Throughout the entire process, Marcos Rodriguez was respectful, professional and knowledgeable. I asked a lot of questions and pushed a lot on the terms. He was not only patient with his responses but it was clear that his team was willing to work with me. It was a pleasure working with him.Steve Posner (Finance Manager) made the financing and closing process smooth and easy. Also professional and knowledgeable, he walked me through the details of leases (first timer here) and warranty information. There were no surprises in the process, which is often too common at other dealerships. Again, it was a delight.I really enjoyed working with this team and look forward to returning my lease in 4 years to have another delightful experience.

  Andrew Soto
3 weeks ago
I purchased my second Challenger and from start to finish, John Morovitz provided an exceptional car buying experience. His expertise and professionalism guided me seamlessly through the process of purchasing my brand new Challenger RT. John's attention to detail ensured that every aspect of the transaction was smooth and hassle-free. He listened attentively to my needs and preferences, ultimately matching me with the perfect vehicle. His friendly demeanor and dedication to customer satisfaction truly set him apart. I highly recommend John Morovitz to anyone in search of a top-notch car buying experience. Five stars all around!

  aesk01 Playz
4 months ago
Worst experience I ve had in purchasing a car in 2020. We ve agreed a deal and handshake with the sales person but ended up getting a higher deal after cornering me. Very deceitful. Not recommending this place. Glenn E. Thomas is a 100x better

  Mike Coady
3 weeks ago
The team at Scott Robinson was extremely knowledgeable and truly went the extra mile to make the car buying experience simple. I completed 95% of the process online and they delivered the vehicle to my house. It could not have been faster or easier.

  Jina Martinovich
a month ago
Horrible service department and customer service. Literally will never bring my car back there again. Great experience with leasing my car but will never have my car serviced there again. They keep your car forever and never call to give updates and when you call and try to check on the status they never connect you to a live person and are forced to leave multiple messages and even had to call the sales department just to get someone to help us and still nothing. The repair associated finally called us back and had the nerve to get a attitude with my husband and make excuses for why he never called us, blamed the service workers. We ended up picking our car up before some of the repairs were looked into because they had it for too long. While waiting for the car to be pulled around we spoke briefly to a sales associate who doesnt even bring his car there because of how bad they are. We will now go to the Cerritos location.

  Time2danz
2 months ago
I don't believe their service department is aware of the importance of a callback or commitment to service appointments. If service fails there's a high probability the customer won't buy again from this dealership and possibly the brand it represents. Whatever happened to Scott Robinson's commitment to customer care? I'm not the only one who feels this way. Service has gone south.

  ramin faramarzi
3 weeks ago
I took my dodge ram 1500 crew cab 2023 in for a recall, had an appointment made in advance. dropped it off friday 9am, did not get a call back, on monday tried to reach my service advisor, went to answering service, left 3 messages not call back, tuesday called 3 more times asking for an update, no call back. Called Sales told them to get me the service manager, went to voice mail left a complaint. I get a call at 5:20pm Tuesday (3 days after having dropped the truck off) saying last pickup was 5:30pm and the car was ready. 3 days an no update was made, service manager when I picked the car up did not seem to care and was concerned. I would not recommend this place, and I would likely not buy a Ram since this place is affiliated with the brand. All they did in 3 days was flash a new software into the vehicle, which according to Chrysler/Dodge should take one day. Horrible Service.

  Michael Doxey
2 weeks ago
My salesman, John, did a great job. John pointed out the pros and cons of all points of the sale. And he even came to my house to bring paperwork that I needed after the sale. By the way John got me custom seats to match the color of the car. Bonus!!!

  Stephanie Taylor
2 weeks ago
Unfortunately, I experienced lackluster customer service that was extremely frustrating.I came for a repair earlier this week related to an issue with my Autostart light, as well as issues with my dashboard screen. After bringing in my Jeep and it being there two days to examine, I spoke with the customer service rep on the phone about the needed repairs. When we spoke, Betzy stated that she left a voice-mail listing the needed repairs. I thought that was odd as she only left me a voicemail to call back, but I didn't think much of it and thought she might have confused me for another customer. I asked her to list the needed repairs for me on the phone instead since I didn't know what they were. She listed four suggested repairs, and I took notes. She rushed through them and spoke really fast. I had to ask her to repeat. For clarity, I asked her if these suggested repairs could be listed on my receipt -- as I was only going to be completing two at this time and holding off on the other two. She said that yes, all the suggested repairs would be listed for me. She said my car would be ready the next day and that she'd call when I could come pick it up.The next day, I had not heard anything by 3:00 p.m., so I called the front desk to check in since they were closing soon and it takes me time to get there, especially as it approaches 5 p.m. rush hour. No answer. I called 30 min later and no answer. So I sent a text to the same number (which the customer service rep previously text me on).Thirty minutes later I got a text saying, "Hey Steph! Yeah it's ready to go!:)" It was unprofessional that I had to reach out to the repair shop to find out my car was ready and to only receive a quick text instead of her taking the time to notify me on the phone seemed nonchalant and unprofessional.When my husband and I arrived to pick it up, the customer service rep was laughing and talking with two other employers -- which came across as odd since no one answered the phone just an hour before when I called.My husband and I pay. And I ask the customer service rep (the same person I spoke with the day before) if the other suggested repairs were listed as she stated that they would be yesterday on the phone. They were not. So she just quickly tells me the suggested repairs verbally and rambles them off. One repair was different from what she previously stated. Again, this comes across extremely unprofessional since she didn't follow through on listing them. I asked her to repeat. She instead tells me the two repairs they already completed today rather than the suggested repairs. I ask her to please write them down -- again since what she was telling me in person was different from what she said on the phone the day before. She writes down an abbreviation for a fuel injector -- which is unclear. So my husband has to go back in to ask for clarification as we wait for my Jeep to be brought to the front.Lastly, we get home and we realize we were given a different Jeep key fob. My key fob was newer since I recently purchased it. The one they gave me is older and knicked (a little banged up and written on with a gold marker on the back), but worst of all, it does not lock my Jeep unless I'm super close to it. It seems like the battery is worn out or low. I tried calling to ask about this as soon as I noticed when I got home and was told, they'd call back. I also sent a text to the same number where they text me, and I got no response. It costs $300 to reprogram a Jeep key fob so to be given an older one in lesser condition or a worn out one is frustrating and costly.Overall, the customer service wasn't great. It was unprofessional. Communication was inconsistent, nonchalant and unclear, and it didn't seem like the person at the front desk, Betzy, was not listening when I spoke or asked questions. The customer service team seems careless and like they could care less about their customers. And it's awful to not return the same key fob for my Jeep that I came with, or atleast one in the same good condition.

  John J.
4 months ago
This place is wild. Don't make the same mistake I did, listen to all these negative reviews and find another place to bring your car. Save your money and time. Here's my latest and last experience with Scott Robinson Chrysler Dodge service department:After getting my car serviced here and getting all my brakes done, some of my brakes gradually started squeaking. I made an appointment with them to come back and get it checked out. The day I arrive, I was told by my service rep, B***y, that their brake guy is not in and that I would have to come back the next day. A large dealership like this only has one guy for brakes?I arrived the next day, after rearranging work and kid schedules. B***y says they'll look at it and she'll give me a call with an update. 3pm arrives, no update call, so I starting trying to call in for an update. Their phone system is a joke and I just keep getting a machine. After driving down there, I find that B***y left for the day - leaving me hanging. Glad I just showed up and rescued my car from these people. When I did arrive to rescue my car, there was one decent employee that actually helped me out. He told me that I needed brake pads, but they didn't have the part(!!!).They never replaced my front brakes the first time I brought it in. When I brought it back in to get it fixed, I was ghosted by my service rep, B***y. I left a message with the service manger too, with no response.This place is a joke. Avoid it at all costs. If you have to go here, double check all work that you paid for.

  Jesus Orozco
2 days ago
Sales person Michael Baires who helped me out made buying a car a great experience. He was nice and patient and very helpful throughout the entire process.

  Nicholas Felix
6 months ago
Our sales person Conner made it extremely easy to find the exact car we wanted and gave us an incredible deal. We love our new Jeep and plugin in Hornet!

  BootieButtah LLC
6 months ago
My 2014 Renegade Latitude has been recalled for excessive oil consumption via manufacturer Chrysler-Jeep.In three visits over several monthsduring the recall testing, I ve had to bring the car to be serviced due to low oil warnings on my dashboard.Upon my last service visit the Jeep has proved the extremely low oil levels for three cycles before the mileage portion of the test was reached.The inability to add oil to the engine can cause damage during recall testing.Suggestion: follow ups calls during the testing period are warranted, due to the oil pan/dip stick being sealed during the test.Then I was charged for the addition of oil for something that was obviously proved during the test period!You have no way of knowing until your oil warning light comes on.Which can be potentially dangerous to your engine if the car is burning excessive oil. Please look into this process with the manufacturer.The protocol needs to be explained, vetted, recall repair should be outlined for the consumer.This is an arduously long process, is it to discourage repairs for the recall?There are lemon laws in California. I will be looking into this process.I d like to get to some resolution of this process as soon as possible.

  Daniel Mendenhall
5 months ago
This place is great with helping you out to get a new vehicle! Of course there are those who seem to force you to buy more expensive packages especially when it comes to the warranty portion and for some this may be a great option but for me I chose to just go with the warranty the vehicle comes with. I will say that Brian M. went above and beyond to find the Jeep I was looking for even when I was going to compromise. The whole process was very short and upfront which I appreciated.I would HIGHLY SUGGEST working with Brian M when planning on getting a vehicle! I knew I could trust him as he was honest and upfront.As far as this dealer backing up their own vehicles they sell here after you buy.. a few months later the service airbag system light came on. Finding a service appointment here is at least a few weeks out. The safety concern with this doesn't seem to matter as I will still have to wait at least 3 weeks and I don't have any other vehicles to drive in the mean time.I would not suggest going here for continued service of your vehicle. The other reviews say so as well.These are just my experiences here and suggestions.

  Ann Marie Chabes
4 weeks ago
If your looking for a great buying experience, then look no futher. From sales to finance this is the place. I had an incredibly positive buying experience . Ashley, the salesman who assisted me throughout the process was extremely knowledgeable and provided top-notch service. Highly recommend .

  sallymaelj
3 months ago
Edgar was extremely helpful and accommodating. He made the time to help me even though I didn t have an appointment. I could see how busy he was and he still made time. I will always ask for Edgar as my service provider. This recent experience was one of many great experiences with Edgar.

  Mike theCarGuy Correra (Mike theCarGuy)
3 years ago
What a great team of polite and professional folks, they may be wearing masks (which I appreciate how seriously they take customer safety!) its obvious they are all smiling and ready to help! From Parts to the Service Dept and up front in Sales everyone was ready to lend a hand whenever needed. The only downside was seeing all the great accessory ideas for my own Jeep Wrangler on the vehicles in the showroom, now I am trying to explain to my wife why we simply have to have a rooftop tent! Highly recommend Scott Robinson Jeep to buy or get your Jeep serviced!

  Milt
a month ago
This is by far the worst dealer service department I ve ever dealt with, they re unresponsive they don t answer the phone. Their technicians are incompetent and their service people are unprofessional, I brought my jeep in there because the dash light came on. They had it for three weeks because they couldn t figure out what it was, then they give me the car back with a replaced control arm only to have the light come back on again a week later when I try to set up an appointment they had nothing for a month. The woman there said she would try to put me on a waitlist and she would get back to me to see if that was possible , I never heard from them again . Absolute worst experience if I could give them negative stars, I would go anywhere else but this place!